Sharp DX B350P User Manual

9-1
Chapter 9: Troubleshooting
This chapter provides information to help you trouble 
shoot problems. It explains what to if the printer is not 
printing at all, is not printing correctly, or if error messages 
are displayed.In this Chapter...
 Poor Print Quality 


 Printing is Not 
Clear 
 Paper Incorrectly 
Fed 
 Noise 
 Error and Warning 
Messages 
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9-2User’s Guide
Poor Print Quality
Troubleshooting
Poor Print Quality
Paper Is Output Blank or All Black
Printout Is Faded, Stained, Missing, Wrinkled, or Blurred
StatusItems to checkAction
Nothing is printed. Is the seal of the Toner Cartridge pulled out? Pull out the seal.
Are two or more sheets of paper fed 
simultaneously?Remove and fan the papers well. Then load 
them again. 
Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Is the Toner Cartridge correctly...

User’s Guide9-3
Poor Print Quality
Troubleshooting
Black spots are printed. Is the correct type of paper used? Load the correct type of paper. 
Is the Toner Cartridge defective or damaged?
Ensure that you are not printing outside the 
non printable area. This is within 4 mm of the 
paper edgeReplace it with a new Toner Cartridge.
Black streaks are printed. Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Dirt appears at equal 
intervals.The feed route of the paper may...

9-4User’s Guide
Poor Print Quality
Troubleshooting
Shadows are printed 
around black filled areas.Are you using paper that has been left 
unwrapped for a long period of time 
(especially when the humidity is low)?Replace with paper from a new ream.
White dots appear in black 
filled areas.Is the correct type of paper used? Load the correct type of paper. 
Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Printed image smudges 
when rubbed with your 
finger.Is the paper...

User’s Guide9-5
Poor Print Quality
Troubleshooting
Image is printed at an 
angle.
Image is printed at an 
unexpected location.Are the paper tray guides set in the correct 
positions?Set the length guide and width guide in the 
correct positions.
Vertical blanks appear. Is the Toner Cartridge correctly set? Reset the Toner Cartridge correctly. 
Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Paper is wrinkled. Is the correct type of paper used? Load the correct type of...

9-6User’s Guide
No Power
Troubleshooting
No Power
Cannot Print
Text is blurred. Is the paper damp? Replace with paper from a new ream.
Is the correct type of paper used? Load the correct type of paper.
StatusItems to checkAction
There is no power. Is the power switched off? Press the printer switch to the  position to turn 
the power on. 
Is the power cord disconnected or not securely 
connected?Switch off the power and connect the cord to the 
power outlet and printer again. Then, switch on 
the power....

User’s Guide9-7
Printing is Not Clear
Troubleshooting
Printing is Not Clear
Paper Incorrectly Fed
StatusItems to checkAction
Transparencies are not printed clearly. Are the correct type of transparencies 
used?Load the correct type of transparencies. 
Are the transparencies correctly loaded 
in the paper tray?Load the transparencies correctly in the 
paper tray. 
Postcards are not printed clearly. Are the correct type of postcards used? Load the correct type of postcards. 
Are the postcards correctly...

9-8User’s Guide
Noise
Troubleshooting
Noise
Error and Warning Messages
Your printer’s Operator Panel provides you with information and troubleshooting help. When 
an error or warning condition occurs, the Operator Panel displays a message informing you of 
the problem.
Warning Messages
The following table lists warning messages, possible causes, and the actions required to correct 
each cause. When Warning messages are displayed, the printer continues to operate.
StatusItems to checkAction
Strange noise...

User’s Guide9-9
Error and Warning Messages
Troubleshooting
Error Messages 
The table below lists error messages, the possible causes of each error, and the actions required 
to recover from each error. When Error messages are displayed, the printer stops printing and 
user intervention is required before printing can continue. 
Error Message Line 1Error Message Line 2Possible CauseAction
Exit Jam
Offset Tray Jam
Duplex JamRemove Paper There is a paper jam inside 
the printer. Remove the jammed paper from...

9-10User’s Guide
Error and Warning Messages
Troubleshooting
ROS Failure Call Service The ROS has failed. Turn the printer off, then turn it on. If the 
problem reoccurs, contact an authorized 
service provider. Fuser Failure Call Service The fuser has failed.
Offset Tray Fail Call Service The offset tray was 
removed or has failed.
Duplex Failure Call Service The duplexer was 
removed or has failed.
Main Motor Fail Call Service The main motor has failed.
Engine Nv Fail Call Service The engine has...