Sharp DX B350P User Manual

							9-1
Chapter 9: Troubleshooting
This chapter provides information to help you trouble 
shoot problems. It explains what to if the printer is not 
printing at all, is not printing correctly, or if error messages 
are displayed.In this Chapter...
 Poor Print Quality 


 Printing is Not 
Clear 
 Paper Incorrectly 
Fed 
 Noise 
 Error and Warning 
Messages 
Downloaded From ManualsPrinter.com Manuals 
						

							9-2User’s Guide
Poor Print Quality
Troubleshooting
Poor Print Quality
Paper Is Output Blank or All Black
Printout Is Faded, Stained, Missing, Wrinkled, or Blurred
StatusItems to checkAction
Nothing is printed. Is the seal of the Toner Cartridge pulled out? Pull out the seal.
Are two or more sheets of paper fed 
simultaneously?Remove and fan the papers well. Then load 
them again. 
Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Is the Toner Cartridge correctly set?Reset the Toner Cartridge correctly. 
Printer may have malfunctioned. Contact Technical Support.
The entire paper is printed 
black.Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Printer may have malfunctioned. Contact Technical Support.
StatusItems to checkAction
Printing is faded and 
blurred.Is the correct type of paper used? Load the correct type of paper. 
Is the paper damp? Replace with paper from a new ream.
Is the Toner Cartridge defective or damaged? Replace with a new Toner Cartridge. 
Is it time to replace the Toner Cartridge? Replace with a new Toner Cartridge. 
Are the levers at both ends of the Fuser Unit 
pushed up?Push down the levers.
Downloaded From ManualsPrinter.com Manuals 
						

							User’s Guide9-3
Poor Print Quality
Troubleshooting
Black spots are printed. Is the correct type of paper used? Load the correct type of paper. 
Is the Toner Cartridge defective or damaged?
Ensure that you are not printing outside the 
non printable area. This is within 4 mm of the 
paper edgeReplace it with a new Toner Cartridge.
Black streaks are printed. Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Dirt appears at equal 
intervals.The feed route of the paper may be stained. Print a few pages to remove the stains.
Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Hair-like streaks are 
printed inside or outside 
the black halftone areas.Are you using paper that has been left 
unwrapped for a long period of time 
(especially when the humidity is low)?Replace with paper from a new ream.
StatusItems to checkAction
Downloaded From ManualsPrinter.com Manuals 
						

							9-4User’s Guide
Poor Print Quality
Troubleshooting
Shadows are printed 
around black filled areas.Are you using paper that has been left 
unwrapped for a long period of time 
(especially when the humidity is low)?Replace with paper from a new ream.
White dots appear in black 
filled areas.Is the correct type of paper used? Load the correct type of paper. 
Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Printed image smudges 
when rubbed with your 
finger.Is the paper damp? Replace with paper from a new ream.
Is the correct type of paper used? Load the correct type of paper. 
Printed image appears 
partially blank.Is the paper damp? Replace with paper from a new ream.
Is the correct type of paper used? Load the correct type of paper. 
StatusItems to checkAction
Downloaded From ManualsPrinter.com Manuals 
						

							User’s Guide9-5
Poor Print Quality
Troubleshooting
Image is printed at an 
angle.
Image is printed at an 
unexpected location.Are the paper tray guides set in the correct 
positions?Set the length guide and width guide in the 
correct positions.
Vertical blanks appear. Is the Toner Cartridge correctly set? Reset the Toner Cartridge correctly. 
Is the Toner Cartridge defective or damaged? Replace it with a new Toner Cartridge. 
Paper is wrinkled. Is the correct type of paper used? Load the correct type of paper. 
Is the paper damp? Replace with paper from a new ream.
Is the paper correctly set?Load the paper correctly.
Envelopes are wrinkled. Envelopes may be wrinkled depending on the 
type used.Open the rear cover of the printer and push up 
the levers at both ends of the Fuser Unit. 
Wrinkles can be reduced.
After printing the envelopes, you must return 
the levers to their original positions.
StatusItems to checkAction
Downloaded From ManualsPrinter.com Manuals 
						

							9-6User’s Guide
No Power
Troubleshooting
No Power
Cannot Print
Text is blurred. Is the paper damp? Replace with paper from a new ream.
Is the correct type of paper used? Load the correct type of paper.
StatusItems to checkAction
There is no power. Is the power switched off? Press the printer switch to the  position to turn 
the power on. 
Is the power cord disconnected or not securely 
connected?Switch off the power and connect the cord to the 
power outlet and printer again. Then, switch on 
the power.
Is the power cord connected to a power outlet 
with the correct voltage?Connect the printer exclusively to an outlet with a 
suitable voltage rating and current rating. 
Power is interrupted 
frequently.Printer may have malfunctioned.  Switch off the power to the printer, remove the 
plug from the power outlet and contact Technical 
Support. 
Is the power cord disconnected or not securely 
connected?Switch off the power and connect the cord to the 
power outlet and printer again. Then, switch on 
the power.
StatusItems to checkAction
Print instruction was sent but 
processing did not start.Is the fault indicator lit?
Is the print-ready indicator off?Carry out the action according to the 
status of the indicator.
Is there any message displayed on the 
Operator panel?Check the message, then carry out the 
action. 
Is there any message displayed in the 
computer?Check the message, then carry out the 
action. 
StatusItems to checkAction
Downloaded From ManualsPrinter.com Manuals 
						

							User’s Guide9-7
Printing is Not Clear
Troubleshooting
Printing is Not Clear
Paper Incorrectly Fed
StatusItems to checkAction
Transparencies are not printed clearly. Are the correct type of transparencies 
used?Load the correct type of transparencies. 
Are the transparencies correctly loaded 
in the paper tray?Load the transparencies correctly in the 
paper tray. 
Postcards are not printed clearly. Are the correct type of postcards used? Load the correct type of postcards. 
Are the postcards correctly loaded in 
the paper tray?Load the postcards correctly in the 
paper tray. 
Envelopes are not printed clearly. Are the correct type of envelopes used? Load the correct type of envelopes.
Are the envelopes correctly loaded in 
the paper tray?Load the envelopes correctly in the 
paper tray. 
StatusItems to checkAction
Paper cannot be fed. 
Paper jams occur. 
Multiple sheets of paper are fed. 
Paper is fed at an angle. Is the paper correctly set? Load the paper correctly. For 
transparencies, postcards or envelopes, 
fan them well first to allow air to enter 
between each sheet before loading. 
Is the paper damp? Replace with paper from a new ream.
Is the correct type of paper used? Load the correct type of paper. 
Is the paper tray pushed in? Push the paper tray completely into the 
printer. 
Is the paper jammed? Remove the jammed paper.
Is the printer placed on a flat location? Place the printer on a stable surface.
Are the paper tray guides set in the 
correct positions?Set the length guide and width guide in 
the correct positions.
Did you print any picture postcards? Clean the feed roll.
Downloaded From ManualsPrinter.com Manuals 
						

							9-8User’s Guide
Noise
Troubleshooting
Noise
Error and Warning Messages
Your printer’s Operator Panel provides you with information and troubleshooting help. When 
an error or warning condition occurs, the Operator Panel displays a message informing you of 
the problem.
Warning Messages
The following table lists warning messages, possible causes, and the actions required to correct 
each cause. When Warning messages are displayed, the printer continues to operate.
StatusItems to checkAction
Strange noise occurs. Is the printer placed on a flat location? Shift the printer to a stable surface. 
Is the top cover open? Close the top cover tight.
Is the paper tray pushed in? Push the paper tray completely into the 
printer. 
Are there foreign objects inside the 
printer?Switch off the power and remove any 
foreign objects inside the printer.
If the object cannot be removed unless 
the printer is disassembled, contact 
Technical Support. 
Warning Message
Line 2 of displayPossible Cause Action
Paper Out Tray 1 There is no paper in Tray 1. Add paper to the tray.
Paper Out Tray 2 There is no paper in Tray 2. Add paper to the tray.
Paper Out Tray 3 There is no paper in Tray 2. Add paper to the tray.
Paper Out Tray 4 There is no paper in Tray 4. Add paper to the tray.
Output Tray Full The Standard Output Tray is full. Remove paper from the tray.
Offset Tray Full The Offset Catch Tray is full. Remove paper from the tray.
Toner Low The toner is low. Replace the Toner Cartridge soon. Users can 
press the Start button to continue printing with 
low toner. See “System Menu” on page 3-15 
for more information.
Downloaded From ManualsPrinter.com Manuals 
						

							User’s Guide9-9
Error and Warning Messages
Troubleshooting
Error Messages 
The table below lists error messages, the possible causes of each error, and the actions required 
to recover from each error. When Error messages are displayed, the printer stops printing and 
user intervention is required before printing can continue. 
Error Message Line 1Error Message Line 2Possible CauseAction
Exit Jam
Offset Tray Jam
Duplex JamRemove Paper There is a paper jam inside 
the printer. Remove the jammed paper from the 
indicated location.
Cover Open Close Top Cover The top cover is open. Close the top or rear cover.
Cover Open Close Rear Cover The rear cover is open. Close the rear cover.
Cover Open Close OCT Cover The offset tray cover is 
open.Close the offset tray cover.
Ready Tray 1 Missing Tray 1 is not in the printer. Insert the tray.
Ready Tray 2 Missing Tray 2 is not in the printer. Insert the tray.
Ready Tray 3 Missing Tray 3 is not in the 
optional feeder.Insert the tray.
Ready Tray 4 Missing Tray 4 is not in the 
optional feeder.Insert the tray.
Load Paper Tray1 Paper Size/Paper Type Tray 1 is empty.  Load paper into the tray.
Load Paper Tray2 Paper Size/Paper Type Tray 2 is empty. Load paper into the tray.
Load Paper Tray3 Paper Size/Paper Type Tray 3 is empty. Load paper into the tray.
Load Paper Tray4 Paper Size/Paper Type Tray 4 is empty. Load paper into the tray.
Paper Size Error Paper Size/Press Start The paper size is not 
supported by the printer.Check paper size specifications and load 
paper that meets specifications.
Output Tray Full Remove Paper The Standard Output Tray 
is full.Remove paper from the tray.
Offset Tray Full Remove Paper The Offset Catch Tray is 
full.Remove paper from the tray.
Toner Missing Install/Reset The Toner Cartridge is 
missing or not installed 
correctly.Install the Toner Cartridge or reinstall 
the toner correctly.
ID Mismatch Wrong Toner Cartridge is 
installed.Remove Toner Cartridge and install the 
correct one.
Restart Printer Press the next key several times noting 
all the numbers shown. Power the printer 
off and wait 30 seconds and power on 
again. Contact your printer support desk 
if the error reoccurs quoting the numbers 
displayed.
Downloaded From ManualsPrinter.com Manuals 
						

							9-10User’s Guide
Error and Warning Messages
Troubleshooting
ROS Failure Call Service The ROS has failed. Turn the printer off, then turn it on. If the 
problem reoccurs, contact an authorized 
service provider. Fuser Failure Call Service The fuser has failed.
Offset Tray Fail Call Service The offset tray was 
removed or has failed.
Duplex Failure Call Service The duplexer was 
removed or has failed.
Main Motor Fail Call Service The main motor has failed.
Engine Nv Fail Call Service The engine has failed.
Fan Failure Call Service The fan has failed.
Offset Tray Fail OCT Error. Offset Catch 
Tray failureCall Service
Toner Low Toner Cartridge reaching 
end of lifeReplace cartridge
Canceling Job Consuming xxxPrinter has received a 
command to cancel the 
current job.None
Code FLASH Error Upgrade Firmware The printer has detected 
that the operating code is 
corrupt.Reload the printer flash code via the 
parallel port.
CF Unformatted Select To Format An unformatted Compact 
Flash option was installedPress Select to format the CF
DISK Error SELECT To Format An unformatted hard disk 
option was installedPress Select to format the disk
File Error 00
 throughFile Error 25 Firmware Upgrade error Check firmware file
File Error 26 Firmware Upgrade error: 
Bad headerTransmission error: check cabling and 
restart
File Error 27 Firmware Upgrade error: 
Bad checksumTransmission error: check cabling and 
restart
File Error 29 Firmware Upgrade error: 
Wrong printer typeFirmware is for wrong printer
Initializing Second stage of printer 
boot cycleNone
Normal Printer Operation
IPADDR Collision Press Start The IP address in the 
printer is duplicated on the 
networkHave the network administrator check 
assigned addresses
JOBLIB Error 01 Press Start JobLibrary datastream 
missing a Job Name.Ensure the Job Name is entered
JOBLIB Error 02 Press Start JobLibrary datastream 
missing a User NameEnsure the User Name is entered
Error Message Line 1Error Message Line 2Possible CauseAction
Downloaded From ManualsPrinter.com Manuals