Sharp AR 5320D User Manual

39
USER SETTINGS
4
Resetting account
(program No.15)
The copy count of a single account or all accounts can 
be reset to 0. If no account numbers have been 
established, the error code 15E will appear in the 
display.
[Resetting all accounts]
Press the [1] key and then press the [START] 
key ( ).
The copy counts of all accounts will be deleted.
[Resetting a single account]
1 Press the [0] key, and then press the 
[START] key ( ).
2 Select the account number to be reset with 
the [Copy ratio display] key...

40
5
Chapter 5
TROUBLESHOOTING
This chapter describes troubleshooting and misfeed removal.
TROUBLESHOOTING
If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. 
Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting 
guide, turn off the power switch and unplug the machine, and contact your authorised service representative.
MACHINE/COPYING PROBLEMS
The machine does not operate....

41
TROUBLESHOOTING
5
MACHINE/COPYING PROBLEMS
The following problems are related to the general operation of the machine and copying.
ProblemCause and solutionPage
The machine does not operate.The machine is not plugged into a power outlet.
→Plug the machine into a grounded outlet.–
Power switch OFF.
→Turn the power switch ON.12
The POWER SAVE indicator ( ) is blinking.
→Indicates that the machine is warming up. Copies cannot be 
made until the machine has finished warming up.12
The front cover or the...

42
TROUBLESHOOTING
Paper misfeed.Misfeed occurs.
→To remove the misfeed, see MISFEED REMOVAL.47
The paper is outside of the specified size and weight 
range.
→Use copy paper within the specified range.
13
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
Paper is not loaded properly.
→Make sure the...

43
TROUBLESHOOTING
5
Copies are smudged or dirty.The document glass or the underside of the document 
cover/SPF is dirty.→Clean regularly.
56
Original smudged or blotchy.
→Use a clean original.–
White or black lines appear on 
copies.The scanner glass in the SPF is dirty.
→Clean the long, narrow glass in the SPF.56
The transfer charger is dirty.
→Clean the transfer charger.57
Paper size for a paper tray cannot 
be set.Copying or printing is performed.
→Set the paper size after copying is complete.–
The...

44
TROUBLESHOOTING
PRINTING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the 
software programs. To view a README file, see the Software Setup Guide.
ProblemCause and solutionPage
The machine does not print.
(ON LINE indicator ( ) does not 
blink.)The machine is set to off-line mode.
→Press the [ON LINE] key ( ) to turn on the ON LINE indicator 
().29
The machine is not correctly connected with your 
computer.
→Check both ends of the...

45
TROUBLESHOOTING
5
Removing the software
If you need to remove the software, follow these steps.
1Click the start button, and then click 
Control Panel.
On Windows 95/98/Me/NT 4.0/2000, click the 
Start button, select Settings, and then click 
Control Panel.
2Click Add or Remove Programs.
On Windows 95/98/Me/NT 4.0/2000, double-click 
the Add/Remove Programs icon.
3Select SHARP AR-5316/5320 Series 
Printer Driver from the list, and 
remove the software.
For more information, refer to your operating...

46
INDICATORS AND DISPLAY  
MESSAGES
If one of the following indicators lights up or one of the following messages appears in the display, check the 
meaning of the indicator or message in the following table and take appropriate action.
IndicationCause and solutionPage
Maintenance 
indicatorSteadily 
litService by an authorised SHARP service technician is 
required.–
Developer 
replacement 
required indicatorSteadily 
litDeveloper is required. Contact your authorised service 
representative.–
Toner...

47
5
MISFEED REMOVAL
When a misfeed occurs, the misfeed indicator ( ) and a misfeed location indicator ( ) will blink and the machine 
will automatically stop.
Check the blinking misfeed location indicator to identify the location of the misfeed and remove it.
MISFEED IN THE SPF
1Remove the misfed original.
Check sections A, B, and 
C in the left shows the 
illustration (see the next 
page), and remove the 
misfed original.
Section A
Open the feeding roller cover and remove the 
misfed original from the...

48
TROUBLESHOOTING
Section C
Remove the misfed original from the exit area.
If the misfed original cannot be easily removed 
from the exit area, open the moveable part of the 
document feeder tray and remove the original. 
2Open and close the SPF to make the 
misfeed location indicator stop 
blinking.
You can also make the 
misfeed indicator stop 
blinking by opening and 
closing the feeding roller 
cover or the right side 
cover.
3Return the originals indicated by the 
minus number in the display to the...