Samsung Television UN75ES9000F User Manual
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For antenna or cable connections, check the signal information. A low signal level may cause sound distortion. Perform the Sound Test feature. (Support → Self Diagnosis → Sound Test )
Antenna (Air / Cable) Connection (Troubleshooting) The TV is not receiving all channels. Make sure the coaxial cable is connected securely. Run Auto Program to add available channels to the channel list. Go to Channel → Auto Program then select Cable and make sure to select the correct Cable TV signal type. There are 3 options, STD, HRC and IRC. Most cable systems use STD.
Verify the antenna is positioned correctly. No caption on digital channels. Check the Caption Setup menu. Try changing Caption Mode Service1 to CC1 . Some channels may not have caption data. The picture is distorted: macro block error, small block, dots, pixelization. The compression of video contents may
cause picture distortion, especially with fast moving pictures such as sports and action movies. A weak signal can cause picture distortion. This is not a TV problem.
PC Connection (Troubleshooting) A Mode Not Supported message appears.Set your PC’s output resolution so it matches a resolution supported by the T V. The video is OK but there is no audio. If you are using an HDMI connection, check the audio output setting on your PC.
Network Connection (Troubleshooting) The wireless network connection failed.Make sure the TV is connected to a wireless IP sharer (router). Software Update over the network fails. Run Network Status in Network menu to confirm the connection. If you have latest Software (SW) version, SW upgrade will not proceed.
Others (Troubleshooting) Purple/green rolling horizontal bars and buzzing noise from the TV speakers with a Component cable connection.Remove the left and right audio connections from the Set-Top box. If the buzzing stops, this indicates that the Set-Top box has a grounding issue. Replace the Component video cables with an HDMI connection. The picture won’t display in full screen.
HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. Black bars will appear on the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or the TV to full screen. A Mode Not Supported message appears. Check the supported resolution of the
TV, and adjust the external device’s output resolution accordingly. Refer to the resolution settings on User manual. Caption on TV menu is grayed out. You cannot select the Caption menu if you have selected a source connected to the TV via HDMI or Component. The external device’s Caption function must also be activated. There is a plastic smell from the TV. This smell is normal and will dissipate
over time. The TV Signal Information is unavailable in the Self Diagnosis menu. This function is only available for digital channels the TV receives from an Antenna / RF /Coax connection. The TV is tilted to the side. Remove the base stand from the TV and reassemble it. The channel menu is grayed out (unavailable).