Samsung Series 7 Manual

							- 105  -
Other Issues
Use these procedures to resolve other issues that may occur.
The problemTry this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat. The heat 
from the panel is dissipated through internal vents running along the top of the TV. The 
bottom, however, may feel hot to the touch after extended use. Children watching TV need 
constant adult supervision to prevent them from touching the TV. This heat, however, is not 
a defect and does not affect the TV's functionality.
The picture won’t display in 
full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD 
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have 
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
The "Mode Not Supported" 
message appears.
The output resolution of the attached device is not supported by the TV. Check the TV's 
supported resolutions and adjust the external device’s output resolution accordingly.
The Subtitles item in the TV 
is greyed out.
When an external device is connected with an HDMI or Component cable, the Subtitle 
function is unavailable. Adjust the subtitle setting on the external device.
The TV smells of plastic.This smell is normal and will dissipate over time.
Signal Information under 
Self Diagnosis isn't 
activated.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
The TV is tilted to the side.Remove the base stand from the TV and reassemble it.
The stand is wobbly or 
crooked.Make sure the indicator arrows on the stand and stand holder are properly aligned.
The remote control and/or 
voice control does not work.
The TV ships with protective stickers covering some of the sensors. Make sure all of the 
stickers have been removed. 
						

							- 106  -
The problemTry this!
The Broadcasting function 
has been deactivated.
Broadcasting is only available when the Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable or satellite box.
Broadcasting cannot be accessed while a recording is in progress or the Timeshift function 
is running.
There is an intermittent loss 
of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting the TV to a 
wall, we recommend using cables with 90-degree connectors.
There are small particles on 
the TV's bezel.This is part of the product’s design and is not a defect.
PIP is not available.PIP is available only when an external device is connected with an HDMI or Component 
cable. Note that the function is unavailable when the Smart Hub is active.
The settings are lost after 
5 minutes or every time the 
TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically 
reset every 5 minutes.
Change Usage Mode (   Settings  General  System Manager  Usage Mode) to 
Home Mode.
A POP (TV’s internal banner 
ad) appears on the screen.
Change Usage Mode (   Settings  General  System Manager  Usage Mode) to 
Home Mode.
The TV is making a popping 
noise.
The expansion and contraction of the TV's outer casing may cause a popping noise. This does 
not indicate a product malfunction. The TV is safe to use.
The TV is making a 
humming noise.
Your TV utilises high-speed switching circuits and high levels of electrical current. 
Depending on the TV's brightness level, the TV may seem slightly noisier than a 
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding 
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an 
exchange or refund. 
						

							- 107  -
Precautions and Notes
You can get instructions and information that you must read after installation.
Before Using the Recording and Timeshift Functions
Read these instructions before using Recording and Timeshift.
 "This function is only available on certain models in specific geographical areas.
Before using the recording and schedule recording functions
 ●To set up a Schedule Recording, you must first set the TV's clock. Set the Clock (   Settings  General 
 System Manager  Time  Clock).
 ●You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
 ●Recordings are DRM-protected and therefore cannot be played back on a computer or on a different TV. In 
addition, these files cannot be played back on your TV if its video circuit has been replaced.
 ●A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB hard drives 
are not supported.
 ●USB memory sticks are not supported.
 ●The total recording capacity may differ with the amount of available hard drive space and the recording 
quality level. 
						

							- 108  -
 ●Schedule Recording requires at least 100 MB of free space on the USB storage device. Recording will stop if 
the available storage space falls below 50 MB while recording is in progress.
 ●If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions 
are in progress, only the recording will stop.
 ●The maximum recording time is 720 minutes.
 ●Videos are played according to the TV settings.
 ●If the input signal is changed while recording is in progress, the screen will go blank until the change is made. 
In this case, recording will resume, but  will not be available.
 ●When using the Record or Schedule Recording function, the actual recording may start a second or two later 
than the specified time.
 ●If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external 
device, the priority is given to the Schedule Recording.
 ●Connecting a recording device to the TV automatically deletes abnormally saved recorded files. 
						

							- 109  -
Before using the timeshift function
 ●A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB hard drives 
are not supported.
 ●USB memory sticks or flash drives are not supported.
 ●The total recording capacity may differ with the amount of available hard drive space and the recording 
quality level.
 ●If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions 
are in progress, only the recording will stop.
 ●The maximum amount of time available for the Timeshift function is 90 minutes.
 ●The Timeshift function is not available for locked channels.
 ●Time-shifted videos are played according to the TV settings.
 ●The Timeshift function may be terminated automatically once it reaches its maximum capacity.
 ●The Timeshift function requires at least 1.5 GB of free space available on the USB storage device.
Supported broadcasting audio options
Audio TypeDual SoundDefault
MonoMonoAutomatic change
A2 StereoStereoStereo, MonoAutomatic change
DualDual I, Dual IIDual I
MonoMonoAutomatic change
NICAM StereoStereoMono, StereoAutomatic change
DualMono, Dual I, Dual IIDual I
 "If the Stereo signal is too weak and an automatic switching occurs, select Mono.
 "Available only for the stereo signals.
 "Available only when the input source is set to TV. 
						

							- 110  -
Read Before Using Apps
Read this information before using Apps.
 ●Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, 
certain features, applications, and services may not be available on all devices or in all territories. Visit http://
www.samsung.com for more information on specific device information and content availability. Services and 
content availability are subject to change without prior notice.
 ●Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services caused by 
the service provider for any reason.
 ●Application services may be provided in English only and available content may differ with the geographical 
area.
 ●For more information about applications, visit the applicable service provider's website.
 ●An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate 
automatically depending on the network environment. If this occurs, check your Internet connection and try 
again.
 ●Application services and updates may become unavailable.
 ●Application content is subject to change by the service provider without prior notice.
 ●Specific services may differ with the version of the application installed on the TV.
 ●An application's functionality may change in future versions of the application. If this occurs, run the 
application's tutorial or visit the service provider's website.
 ●Depending on the service provider's policies, certain applications may not support multitasking. 
						

							- 111  -
Read Before Using the Internet
Read this information before using the Internet.
 ●The Internet is not compatible with Java applications.
 ●You can download the supported types of files, such as videos, mp3 files, and images, but you cannot 
download files that are not supported by the TV. If you attempt to download an unsupported file, you will 
receive an error message instead.
 ●The Internet may not be able to access certain websites.
 ●The TV does not support playback of flash videos.
 ●E-commerce for online purchases is not supported.
 ●With websites that have scrollable windows, scrolling a window can result in corrupted characters.
 ●ActiveX is not supported.
 ●Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
 ●The response to remote commands and the resulting on-screen display may be delayed while a web page is 
loading.
 ●Loading a web page may be delayed or suspended completely with certain operating systems.
 ●The copy and paste operations are not supported. 
						

							- 112  -
 ●When composing an email or a simple message, certain functions such as the font size and colour selection 
may not be available.
 ●There is a limit to the number of bookmarks and the size of the log file that can be saved.
 ●The number of windows that can be opened concurrently differs with the search conditions and the TV model.
 ●The web browsing speed will differ with the network environment.
 ●Embedded videos in a web page cannot be played at the same time while the PIP (picture-in-picture) function 
is operating.
 ●If the Clock (   Settings  General  System Manager  Time  Clock) has not been set, the 
browsing history will not be saved.
 ●The browsing history is saved from latest to oldest, with the oldest entries being overwritten first.
 ●Depending on the types of video/audio codecs supported, it might not be possible to play certain video and 
audio files while playing HTML5 Video/Audio.
 ●Video sources from PC-optimised streaming service providers may not play properly on our proprietary 
Internet. 
						

							- 113  -
Read Before Playing Photo, Video, or Music Files
Read this information before playing media content.
Limitations on use of photo, video, and music files Try Now
 ●The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass storage 
devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs 
are not supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able 
to recognise a USB device or read the files on the device if it is connected with a USB extension cable. Do not 
disconnect USB devices while they are transferring files.
 ●When connecting an external hard drive, use the USB (HDD) port. We recommend that you use an external 
hard drive with its own power adapter.
 ●Certain digital cameras and audio devices may not be compatible with the TV.
 ●If there are multiple USB devices connected to the TV, the TV might not be able to recognise some or all the 
devices. USB devices that use high-power input should be connect to the USB [5V, 1A] port.
 ●The TV supports the FAT, exFAT, and NTFS file systems.
 ●After sorting files in the Folder view mode, the TV can display up to 1,000 files per folder. If the USB device 
contains more than 8,000 files and folders, however, some files and folders might not be accessible.
 ●Certain files, depending on how they are encoded, may not play on the TV.
 ●Certain files are not supported on all models.
 ●UHD Video Pack contens is not suppoted with 2017 Samsung UHD TVs. 
						

							- 114  -
Supported external subtitles
NameFormat
MPEG-4 Timed text.ttxt
SAMI.smi
SubRip.srt
SubViewer.sub
Micro DVD.sub or .txt
SubStation Alpha.ssa
Advanced SubStation Alpha.ass
Powerdivx.psb
SMPTE-TT Text.xml
Supported internal subtitles
NameContainer
XsubAV I
SubStation AlphaMKV
Advanced SubStation AlphaMKV
SubRipMKV
VobSubMKV
MPEG-4 Timed textMP4
TTML in smooth streamingMP4
SMPTE-TT TEXTMP4
SMPTE-TT PNGMP4