Samsung Series 7 Manual

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Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not 
addressed in the Troubleshooting section, contact the Samsung Call Centre.
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
   Settings  Support  Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have 
a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely, via the 
web. You can also turn Remote Management on and off.
 "This function requires an Internet connection.
 "You can also start Remote Management function by pressing and holding the  button for 5 or more seconds.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
 ●Diagnose your TV
 ●Adjust the TV settings for you
 ●Perform a factory reset on your TV
 ●Install recommended firmware updates
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, 
provide the PIN number to the agent.
4. The agent will then access your TV. 
						

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Finding the contact information for service
   Settings  Support  About This TV Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's 
software version, Open Source Licence and other information you may need to get service support from a Samsung 
call agent or the Samsung website.
 "You can also view information by scanning the QR code of your TV.
 "You can also start this function by pressing and holding the  button for 5 or more seconds.
Requesting service
   Settings  Support  Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that 
you encountered, and then select Request Now o r Schedule Appointment  Send. Your service request will be 
registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.
 "You must agree to the terms and conditions for the service request.
 "This function is not available in specific geographical areas.
 "This function requires an Internet connection.
Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
   Settings  Support  Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also 
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the 
Smart Hub and TV factory reset functions. 
						

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There Is a Problem with the Picture
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
   Settings  Support  Self Diagnosis  Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is 
caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
The problemTry this!
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to disable 
some of the energy efficiency features. Disable Energy Saving Mode (   Settings 
 General  Eco Solution  Energy Saving Mode), Ambient Light Detection (   
Settings  General  Eco Solution  Ambient Light Detection), or Motion Lighting ( 
  Settings  General  Eco Solution  Motion Lighting).
Component Connections/
Screen Colour
If the colour on your Samsung television screen is not correct or the black and white colours 
are off, run Start Picture Test (   Settings  Support  Self Diagnosis  Start 
Picture Test).
If the test results indicate that the problem is not caused by the TV, do the following:
 ●Confirm that the video input connectors are connected to the correct external device 
video output connectors.
 ●Check the other connections as well. If the TV is connected to an external device via 
a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper 
connectors.
Screen Brightness
If the colours on your Samsung TV are correct but just a little too dark or bright, try 
adjusting the following settings first.
 ●Select    Settings  Picture  Expert Settings and adjust the Backlight, 
Contrast, Brightness, Sharpness, Colour, or Tint (G/R) settings.
Ghosting, Blurring, or 
Juddering
If you notice ghosting or blurring on the screen, use the Auto Motion Plus Settings function 
(   Settings  Picture  Expert Settings  Auto Motion Plus Settings) to resolve 
the issue.
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy 
efficiency functions. See if Sleep Timer (   Settings  General  System Manager 
 Time  Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off 
after a specified period of time. If the Sleep Timer has not been enabled, see if Auto Power 
Off (   Settings  General  Eco Solution  Auto Power Off) has been enabled 
and disable it.
Problems Powering On
If you are having problems powering on your Samsung television, there are a number of 
things to check before calling the service department. Confirm that the TV's power cord is 
connected correctly at both ends and that the remote control is operating normally. Make 
sure that the antenna cable or cable TV cable is firmly connected. If you have a cable or 
satellite box, confirm that it is plugged in and turned on. 
						

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The problemTry this!
Unable to find a Channel
If your TV is not connected to a cable or satellite box, run Auto Tuning (   Settings  
Broadcasting  Auto Tuning Settings  Auto Tuning).
 "This function is only available on certain models in specific geographical areas.
The TV image does not look 
as good as it did in the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analogue cable or satellite box, upgrade to a digital cable or satellite box. Use 
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel 
that is broadcasting HD content.
 ●Cable/Satellite Subscribers: Try HD channels from the channel lineup.
 ●Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto Tuning 
function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving 
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a 
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital 
channels.
The colour is wrong or 
missing.
If you’re using a Component connection, make sure that the Component cables are 
connected to the correct jacks. Incorrect or loose connections may cause colour problems or 
a blank screen.
The colour is poor or the 
picture is not bright enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings.
See if Energy Saving Mode (   Settings  General  Eco Solution  Energy Saving 
Mode) has been enabled.
Try resetting the picture. (   Settings  Picture  Expert Settings  Reset 
Picture)
There is a dotted line on the 
edge of the screen.Change Picture Size to 16:9 Standard.
The picture is black and 
white.
If you are using AV, analogue equipment, disconnect the adapter from the Component (Blue) 
input jack on the TV and connect it to the AV In (Yellow) input jack.
 "If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre 
for assistance.
 "If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
 "If the problem persists, check the signal strength or refer to the external device’s user manual. 
						

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I Can't Hear the Sound Clearly
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
   Settings  Support  Self Diagnosis  Start Sound Test Try Now
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the 
broadcast signal's strength.
The problemTry this!
There is no sound or the 
sound is too low at maximum 
volume.
Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) 
connected to your TV.
The picture is good but there 
is no sound.
Set    Settings  Sound  Sound Output to TV Speaker.
If you are using an external device, check the device’s audio output option. (For example, 
you may need to change your cable box’s audio option to HDMI if the box connected to your 
TV is using an HDMI cable.)
To listen to computer sound, connect an external speaker to the computer’s audio output 
connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power 
cable.
No sound is heard.
Check whether the Digital Output Audio Format is set to Dolby Digital+ in    
Settings  Sound  Expert Settings  Digital Output Audio Format. If you are using a 
receiver that does not support Dolby Digital Plus, you will hear no sound when you select 
Dolby Digital+.
The speakers are making an 
odd sound.
Make sure that the audio cable is connected to the correct audio output connector on the 
external device.
For antenna or cable connections, check the signal information. A low signal level may 
cause sound distortions.
Run Start Sound Test (   Settings  Support  Self Diagnosis  Start Sound 
Test). 
						

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There Is a Problem with the Broadcast
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problemTry this!
“Weak or No Signal” 
displayed in TV mode/cannot 
find channel.
Select    Source to confirm that the correct input source has been selected.
If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels 
(   Settings  Broadcasting  Auto Tuning Settings  Auto Tuning).
 "This function is only available on certain models in specific geographical areas.
The TV is not receiving all 
channels.
Confirm that the coaxial cable is securely connected to the TV.
Run Start Setup (   Settings  General  Start Setup) or Auto Tuning (   
Settings  Broadcasting  Auto Tuning Settings  Auto Tuning).
 "This function is only available on certain models in specific geographical areas.
There are no subtitles with 
digital channels.
Go to Subtitle (   Settings  General  Accessibility  Subtitle Settings  
Subtitle) and change the Subtitle Mode.
Some channels may not have subtitle data.
The picture is distorted.
The compression of the video content may cause picture distortions. This is especially true 
with fast moving pictures from sports programmes and action movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
The picture quality is low.Select high definition (HD) channels or programmes. 
						

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My Computer Won't Connect
When the TV has difficulties connecting to a PC, these steps may help resolve the problem.
The problemTry this!
The "Mode Not Supported" 
message appears.Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but there is 
no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required. Note that the 
HDMI-to-DVI connection is only supported by the HDMI (DVI) port and does not transmit 
audio. To listen to the computer sound, connect external speakers to the audio output 
connection of the computer.
The TV Won't Connect to the Internet
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
The problemTry this!
The TV cannot connect to 
your network or apps (for 
Internet compatible models 
only).
Make sure the TV has a network connection (   Settings  General  Network  
Network Status).
Contact your Internet service provider.
The wireless network 
connection failed.Confirm your wireless modem/router is on and connected to the Internet.
The wireless network signal 
is too weak.
Position your wireless router, modem router, or access point in a central location. Avoid 
putting it in a corner.
Use a wireless repeater to get an instant boost in your wireless signal strength. Place the 
repeater halfway between your wireless router and your TV.
The most common wireless technology, 802.11g (wireless-G), operates at a frequency of 
2.4 GHz. This frequency is widely used by many cordless phones, microwave ovens, baby 
monitors, garage doors, and other wireless devices. Reduce interference by not using 
or turning off wireless devices that use the 2.4 GHz frequency. Instead, use devices that 
communicate via the 5.0 GHz frequency.
The software update over 
the Internet has failed.
Check the network connection status (   Settings  General  Network  
Network Status).
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version. 
						

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Data Service
When the TV has difficulties using Data Service, these steps may help resolve the problem.
The ProblemTry this!
Why am I getting on-screen 
messages when I haven't 
selected the Data Service option?
If Auto Run Data Service is set to On, messages will automatically appear on the screen 
when you watch a broadcast that supports the Data Service. If the broadcast doesn't 
support the Data Service, no messages will appear on the screen.
If you do not wish to receive Data Service messages, disable Auto Run Data Service.
How do I hide Data Service 
messages?
Press and hold the RETURN() button. If you do not wish to receive Data Service 
messages, disable Auto Run Data Service.
How do I use the Data Service?
Enabling the Auto Run Data Service option automatically displays messages on the 
screen whenever you watch a broadcast that supports the Data Service. You can press 
the corresponding buttons shown on the screen to access additional features and 
functions offered by that broadcast.
What is an interactive service and 
how does it work?
Interactive services include viewer surveys, quizzes, ticket requests, product 
purchases, and other interactions between the viewer and the TV station. Generally, 
you will need to set up an account with the broadcaster and log in to the account in 
order to enjoy the interactive services they offer. Note that interactive services are only 
available when your TV is connected to the Internet. In addition, T-Commerce requires 
that you have a certificate.
Copy your certificate from the computer to a USB device and connect that device to the 
TV. (Interactive services are not being offered yet. The actual service launch date varies 
depending on the broadcaster.)
A message displays "Receiving" 
but no change happens.
This indicates an error has occurred while receiving data. An execution error message 
will also appear on the screen. If this happens, try again.
Nothing appears on the screen 
after the Data Service is 
launched.
The Data Service may be initialising or the signal may have been severed by the 
broadcaster.
The Schedule Recording/Timeshift Function Isn't Working
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.
The problemTry this!
Schedule Recording cannot be 
used.
Check if there is a USB device connected to the TV.
Recording will automatically stop if the signal becomes too weak.
Check the free space on the USB device. The function will not work if there isn't enough 
storage space on the USB device. 
						

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Anynet+ (HDMI-CEC) Isn't Working
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
The problemTry this!
Anynet+ does not work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices 
only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) (   Settings  General  External Device Manager  
Anynet+ (HDMI-CEC)) and see if Anynet+ (HDMI-CEC) has been set to On.
Anynet+ may not function when some other functions are active, including Channel Search, 
Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn 
your TV off and on.
I want to start Anynet+.
Move the focus to the Anynet+ device at    Source, and then press the up directional 
button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-
CEC) (   Settings  General  External Device Manager  Anynet+ (HDMI-CEC)) 
menu to see if Anynet+ (HDMI-CEC) is set to On.
I want to exit Anynet+.Set Anynet+ (HDMI-CEC) (   Settings  General  External Device Manager  
Anynet+ (HDMI-CEC)) to Off.
The message "Connecting 
to Anynet+ device..." or 
"Disconnecting from 
Anynet+ device" appears 
on the screen.
You cannot use the remote control when the TV is configuring Anynet+ or switching to a 
viewing mode. Use the remote control after the TV has completed the Anynet+ configuration or 
has switched to a viewing mode.
The Anynet+ device won't 
play.You cannot use the play function when Start Setup is in progress.
The connected device is 
not displayed.
Check whether the device supports Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) (   Settings  General  External Device Manager  
Anynet+ (HDMI-CEC)) and see if Anynet+ (HDMI-CEC) has been set to On.
Scan for Anynet+ devices again.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is 
connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
If the connection is terminated because there has been a power failure or the HDMI cable has 
been disconnected, please scan for the device again.
The TV audio is not being 
played through the 
receiver.
Connect an optical cable to the TV and the receiver.
ARC enables the TV to output digital sound via the HDMI (ARC) port.
However, ARC is only available when the TV is connected to an audio receiver that supports 
ARC. 
						

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I Have Trouble Launching/Using Apps
When apps aren't working, these steps may help resolve the problem.
The problemTry this!
I launched an app, but 
it's in English. How can I 
change the language?
Languages supported by the app may be different from the user interface language. The ability 
to change the language depends on the service provider.
My application is not 
working.
Check with the service provider.
Refer to the Help section on the application service provider's website.
My File Won't Play
When files aren't playing, this may help resolve the problem.
The problemTry this!
Some files can't be 
played.
This problem may occur with high-bitrate files. Most files can be played back, but you might 
experience problems with high-bitrate files.
I Want to Reset the TV
Initialise the settings to factory defaults.
ResetPathDescription
Reset Settings
   Settings  
Support  Self Diagnosis 
 Reset
Resets Picture, Sound, Broadcasting, and all other settings, except 
for the network settings, to the default settings.
Reset Smart Hub
   Settings  
Support  Self Diagnosis 
 Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and 
deletes all information related to Samsung accounts, linked 
service accounts, Smart Hub service agreements, and Smart Hub 
applications.