Samsung SCX 4826FN User Manual

Troubleshooting_71
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The machine 
does not 
print.The machine is not 
receiving power.Check the power cord 
connections. Check the power 
switch and the power source.
The machine is not 
selected as the 
default printer.Select Samsung SCX-4x26 
Series as your default printer in 
your Windows.
• Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page 65.
• No paper is...

72 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
The print 
quality of 
photos is not 
good. Images 
are not clear.The resolution of the 
photo is very low. Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
The machine 
prints, but 
the text is 
wrong, 
garbled, or...

Troubleshooting_73
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side of 
the page at even intervals:
• The toner cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printout, if you still have the 
same problems, remove the toner cartridge and 
install a new one. See page 61.
• Parts of the machine may have toner on them. 
If the defects occur on the back of the page, the 
problem will likely...

74 _Troubleshooting
Copying problems
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some character 
voids are normal. 
• You may be printing on the wrong surface of 
the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper specifications. 
See page 31.
Horizontal stripesIf horizontally aligned black streaks or...

Troubleshooting_75
Scanning problems Fax problems
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work.• Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory 
to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected 
properly.
• Make sure that the USB cable is not 
defective. Switch the cable...

76 _Troubleshooting
Common Windows problemsCommon Linux problems
Blank areas appear 
at the bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top.You may have chosen the wrong paper settings 
in the user option setting. For details about 
paper settings, see page 31.
CONDITIONSUGGESTED SOLUTIONS
“File in Use” 
message appears 
during installation.Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver....

Troubleshooting_77
Some color images 
come out in 
unexpected color.This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.xx) when the base color 
space of the document is indexed RGB color 
space and it is converted through CIE color 
space. Because Postscript uses CIE color 
space for Color Matching System, you should 
upgrade Ghostscript on your system to at least 
GNU Ghostscript version 8.xx or later. You can 
find recent Ghostscript versions at 
www.ghostscript.com.
The machine does...

78 _Troubleshooting
Common Macintosh problems
The machine does 
not scan.• Check if a document is loaded into the 
machine.
• Check if your machine is connected to the 
computer. Make sure if it is connected properly 
if I/O error is reported while scanning.
• Check if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access of different 
“consumer” application to the same port is 
possible. To avoid...

79 _Ordering supplies and accessories
ordering supplies and accessories
This chapter provides information on purchasing cartridges and accessories available for your machine.
This chapter includes:
• Supplies
• Accessories• How to purchase
SUPPLIES
When the toner runs out, you can order the following type of toner cartridge 
for your machine:
ACCESSORIES
You can purchase and install accessories to enhance your machine’s 
performance and capacity.
HOW TO PURCHASE
To order Samsung-authorized supplies or...

Installing accessories_80
installing accessories
Your machine is a full-featured model that has been optimized to meet most of your printing needs. Recognizing that each user 
may have different requirements, however, Samsung makes several accessories available to enhance your machine’s capabilities.
This chapter includes:
• Precautions to take when installing accessories • Upgrading a memory module
PRECAUTIONS TO TAKE WHEN INSTALLING 
ACCESSORIES
• Disconnect the power cord
Never remove the control...