Samsung SCX 4824FN User Manual

Troubleshooting_71
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The machine is not 
selected as the 
default printer. Select Samsung SCX-4x24 
Series or SCX-4x28 Series as 
your default printer in your 
Windows.
• Check the machine  for the following:
• The front cover is not  closed. Close the cover.
• Paper is jammed. Clear the paper jam....

72 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
The printer 
does not 
print PDF file 
correctly. 
Some parts 
of graphics, 
text, or 
illustrations 
are missing. Incompatibility 
between the PDF 
file and the Acrobat 
products.
Printing the PDF file as an image 
may solve this problem. Turn on 
Print As Image from the Acrobat 
printing...

Troubleshooting_73
Toner smear• Clean the inside of the machine. See page 58.
• Check the paper type and quality. See page 31.
• Remove the toner cartri dge and install a new 
one. See page 61.
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side of 
the page at even intervals:
• The toner cartridge may be damaged. If a  repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printo ut, if you still have the 
same problems, remove...

74 _Troubleshooting
Copying problems
Loose toner• Clean the inside of the machine. See page 58.
• Check the paper type and quality. See page 31.
• Remove the toner cartri dge and install a new 
one. See page 61.
• If the problem persists, the machine may require 
repair. Contact a service representative.
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the 
composition of...

Troubleshooting_75
Scanning problems Fax problems
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work.• Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to  see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected  properly.
• Make sure that the USB cable is not  defective. Switch the cable...

76 _Troubleshooting
Common PostScript problems (SCX-4x28 Series 
only)
The following situations are PS language specific and may occur when 
several printer languages are being used.
Common Windows problems
Blank areas appear 
at the bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top. You may have chosen the wrong paper settings 
in the user option setting. For details about 
paper settings, see page 31.
To receive a printed or screen-displayed message when PostScript...

Troubleshooting_77
Common Linux problems
CONDITIONSUGGESTED SOLUTIONS
The machine does 
not print. • Check if the printer driver is installed in your 
system. Open Unified  Driver configurator 
and switch to the Printers tab in Printers 
configuration window to look at the list of 
available printers. Make sure that your 
machine is displayed on the list. If not, invoke 
Add new printer wizard to set up your device.
• Check if the printer is  started. Open Printers 
configuration and select your machine...

78 _Troubleshooting
The machine does 
not appear on the 
scanners list. • Check if your machine is attached to your 
computer. Make sure that it is connected 
properly via the USB port and is turned on.
• Check if the scanner driver for your machine  is installed in your system. Open Unified 
Driver configurator, switch to Scanners 
configuration, then press  Drivers. Make sure 
that driver with a name corresponding to 
your machines name is listed in the window. 
Check if the port is not busy. Since...

Troubleshooting_79
Common Macintosh problems
CONDITIONSUGGESTED SOLUTIONS
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing. Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve 
this problem. Turn on 
Print As Image from 
the Acrobat printing options.
It will take longer to print when you 
print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared 
from...

80 _Ordering supplies and accessories
ordering supplies and accessories
This chapter provides information on  purchasing cartridges and accessories available for your machine.
This chapter includes:
• Supplies
• Accessories • How to purchase
SUPPLIES
When the toner runs out, you can order 
the following type of toner cartridge 
for your machine:
ACCESSORIES
You can purchase and install accessories to enhance your machine’s 
performance and capacity.
HOW TO PURCHASE
To order Samsung-authorized supplies...