Samsung SCX 4601 User Manual

Troubleshooting_ 91
14 .troubleshooting
This chapter gives helpful information for  what to do if you encounter an error.
This chapter includes:
•Redistributing toner
• Clearing original document jams
• Tips for avoiding paper curls
• Tips for avoiding paper jams •
Clearing paper jams
• Understanding display messages
• Solving other problems
  
REDISTRIBUTING TONER
When the toner cartridge is near the end of its life:
•Whi
te streaks or light printing occurs. 
•Pr
epare new cartridge  appears on the...

Troubleshooting_ 92
1.Remove any remaining pages from the document feeder.
2. O
pen the document feeder cover.
3.Gently remove the jammed paper from the document feeder.
 If you see no paper in this area, go to step 5.
4. C
lose the document feeder cover. Reload the pages you removed, if 
any, in the document feeder.
5.Open the scanner lid.
6. Sei
ze the misfeed paper, and remove the paper from the feed area by 
carefully pulling it to the right using both hands.
7.Close the scanner lid. Load the removed...

Troubleshooting_ 93
•Do not mix paper types in a tray.
• U
se only recommended print media (See Setting the paper size and 
type on page  50 ).
• Ens
ure that the recommended side of the print media is facing down in 
the tray, or facing up in the manual tray.
CLEARING PAPER JAMS
When a paper jam occurs, a warning message appears on the display. 
To resume printing after clearing paper jams, you must open and close the 
front door.
 
To avoid tearing the paper, pull the jammed paper out slowly and...

Troubleshooting_ 94
2.Remove the jammed paper by gently pulling it straight out.
3.Replace the toner cartridge and close the front door. Printing 
automatically resumes.
In exit area
 Click this link to open an animation about clearing a jam.
1. O
pen and close the front door. The jammed paper is automatically 
ejected from the machine.
If you do not see the jammed paper, go to next step.
2. G
ently pull the paper out of the output tray.
If you do not see the jammed paper or if there is any resistance...

Troubleshooting_ 95
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the control panel display to indicate the machine’s 
status or errors. Refer to the tables below to understand the messages’ and 
their meaning, and correct the problem, if necessary.
Checking display messages
 • If a message is not in the table, reboot the power and try the 
printing job again. If the problem persists, call for service.
• When you call for service, provide the service representative with 
the contents of display...

Troubleshooting_ 96
End of life
Replace new cartThe indicated toner 
cartridge has reached 
its estimated cartridge 
life. The printer stops 
printing.
 Estimated 
cartridge life 
means the 
expected or 
estimated toner 
cartridge life, 
which indicates 
the average 
capacity of 
print-outs and is 
designed 
pursuant to 
ISO/IEC
 19798 
(See Available supplies on 
page 107).
The number of 
pages may be 
affected by 
operating 
environment, 
printing interval, 
media type, and 
media size. 
Some amount of...

Troubleshooting_ 97
Prepare new 
cartridgeSmall amount of toner 
is left in the indicated 
cartridge. The 
estimated cartridge 
life of toner is close.Prepare a new cartridge 
for a replacement. You 
may temporarily increase 
the printing quality by 
redistributing the toner 
(See Redistributing 
toner on page 91).
Remove seal tape 
&Install TonerThe machine cannot 
detect a toner 
cartridge.Remove the sealing tape 
from the toner cartridge.
Refer to Quick Install 
Guide.
Replace TonerThe toner cartridge...

Troubleshooting_ 98
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, call for service.
Power problems
 Click this link to open an animation about power problems.
•Plug
 in the power cord and press (power) 
on the control panel.
• Disconnect the machine cable and reconnect 
it.
- F
or Local Printing
-For Network Printing  (network model 
only) 
Paper...

Troubleshooting_ 99
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED 
SOLUTIONS
The machine 
does not print.The machine is not 
receiving power.Check the power cord 
connections.
The machine is not 
selected as the 
default machine.Select your machine as your 
default machine in your 
Windows.
Check the machine for the following:
•The front door is not closed. Close the front 
door.
•Paper is jammed. Clear the paper jam (See Clearing paper jams on page 93).
•No paper is loaded. Load paper (See Loading...

Troubleshooting_ 100
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
there might be a reduction in print quality. See the table below to clear the 
problem. 
Pages print, but 
they are blank. The toner cartridge 
is defective or out of 
toner. Redistribute the toner, if 
necessary. 
If necessary, replace the 
toner cartridge.
The file may have 
blank pages. Check the file to ensure that 
it does not contain blank 
pages.
Some parts, such 
as the...