Samsung SCX 4300 User Manual

							Troubleshooting
9.9
Copying problems
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed improperly. 
Remove the toner cartridge and reinsert it.
• The toner cartridge may be defective. Remove the 
toner cartridge and install a new one. See 
page 8.4.
• If the problem persists, the machine may require 
repair. Contact a service representative.
CurlIf the printed paper is curled or paper does not feed 
into the machine:
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in the tray. 
• Try printing to the rear cover.
ConditionSuggested solutions
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ConditionSuggested solutions
Copies are too light or 
too dark.Use Darkness to darken or lighten the background 
of the copies.
Smears, lines, marks, 
or spots appears on 
copies.• If defects are on the original, use 
Darkness to 
lighten the background of your copies.
• If no defects are on the original, clean the scan 
unit. See page 8.2.
Copy image is 
skewed.• Ensure that the original is face down on the 
document glass.
• Check that the paper is loaded correctly.
Blank copies print 
out.Ensure that the original is face down on the 
document glass.
Image rubs off the 
copy easily.• Replace the paper in the paper input tray with 
paper from a new package.
• In high humidity areas, do not leave paper in the 
machine for extended periods of time.
Frequent copy paper 
jams occur.• Fan the stack of paper, then turn it over in the 
paper input tray. Replace the paper in the paper 
input tray with a fresh supply. Check/adjust the 
paper guides, if necessary.
• Ensure that the paper is the proper paper weight 
80 g/m
2 (20 lb bond) paper is recommended.
• Check for copy paper or pieces of copy paper 
remaining in the machine after a paper jam has 
been cleared.
Scanning problems
Toner cartridge 
produces fewer copies 
than expected before 
running out of toner.• Your originals may contain pictures, solids, or 
heavy lines. For example, your originals may be 
forms, newsletters, books, or other documents 
that use more toner. 
• The machine may be turned on and off frequently. 
• The document cover may be left open while 
copies are being made.
ConditionSuggested solutions
ConditionSuggested solutions
The scanner does not 
work.• Make sure that you place the document to be 
scanned face down on the document glass.
• There may not be enough available memory to 
hold the document you want to scan. Try the 
Prescan function to see if that works. Try lowering 
the scan resolution rate.
• Check that the USB cable is connected properly.
• Make sure that the USB cable is not defective. 
Switch the cable with a known good cable. If 
necessary, replace the cable.
• Check that the scanner is configured correctly. 
Check scan setting in the SmarThru Configuration 
or the application you want to use to make 
certain that the scanner job is being sent to the 
correct port, for example, LPT1.
The unit scans very 
slowly.• Check if the machine is printing received data. If 
so, scan the document after the received data 
has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode 
because of the large amount of memory required 
to analyze and reproduce the scanned image. Set 
your computer to the ECP printer mode through 
BIOS setting. It will help to increase the speed. 
For details about how to set BIOS, refer to your 
computer User’s Guide.
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							Troubleshooting
9.10
Common windows problems
NOTE: Refer to Microsoft Windows User’s Guide that came 
with your computer for further information on Windows error 
messages.
Message appears on 
your computer 
screen:
• “Device cant be 
set to the H/W 
mode you want.”
• “Port is being used 
by another 
program.”
• “Port is disabled.”
•“Scanner is busy 
receiving or 
printing data. 
When the current 
job is completed, 
try again.”
• “Invalid handle.”
• “Scanning has 
failed.”• There may be a copying or printing job in 
progress. When that job is complete, try your job 
again.
• The Selected port is currently being used. Restart 
your computer and try again.
• The printer cable may be improperly connected or 
the power may be off. 
• The scanner driver is not installed or the 
operating environment is not set up properly.
• Ensure that the machine is properly connected 
and the power is on, Then restart your computer.
• The USB cable may be improperly connected or 
the power may be off.
ConditionSuggested solutions
ConditionSuggested solutions
“File in Use” message 
appears during 
installation.Exit all software applications. Remove all software 
from the StartUp Group, then restart Windows. 
Reinstall the printer driver.
“Error Writing to 
LPTx” message 
appears.• Ensure that the cables are connected correctly, 
the machine is on.
• If bi-directional communication is not turned on 
in the driver, it will also cause this message.
“General Protection 
Fault ”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appear.Close all other applications, reboot Windows and try 
printing again.
“Fail To Print”, “A 
printer timeout error 
occurred.” messages 
appear.These messages may appear during printing. Just 
keep waiting until the machine finishes printing. If 
the message appears in standby mode or after 
printing has been completed, check the connection 
and/or whether an error has occurred.
Common Linux Problems
ConditionSuggested solutions
The machine doesn’t 
print.• Check if the printer driver is installed in your 
system. Open MFP configurator and switch to the 
Printers tab in Printers configuration window to 
look at the list of available printers. Make sure that 
your machine is displayed on the list. If not, 
please, invoke Add new printer wizard to set up 
your device.
• Check if the printer is started. Open Printers 
configuration and select your machine on the 
printers list. Look at the description in the Selected 
printer pane. If its status contains “(stopped)” 
string, please, press the 
Start button. After that 
normal operation of the printer should be restored. 
The “stopped” status might be activated when 
some problems in printing occurred. For instance, 
this could be an attempt to print document when 
MFP port is claimed by a scanning application.
• Check if the MFP port is not busy. Since functional 
components of MFP (printer and scanner) share the 
same I/O interface (MFP port), the situation of 
simultaneous access of different “consumer” 
application to the same MFP port is possible. To 
avoid possible conflicts, only one of them at a time 
is allowed to gain control over the device. The 
other “consumer” will encounter “device busy” 
response. You should open MFP ports configuration 
and select the port assigned to your printer. In the 
Selected port pane you can see if the port is 
occupied by some other application. If this is the 
case, you should wait for completion of the current 
job or should press Release port button, if you are 
sure that the present owner is not functioning 
properly.
• Check if your application has special print option 
such as “-oraw”. If “-oraw” is specified in the 
command line parameter then remove it to print 
properly. For Gimp front-end, select “print” -> 
“Setup printer” and edit command line parameter 
in the command item.
The machine does 
not appear on the 
scanners list.• Check if your machine is attached to your 
computer. Make sure that it is connected properly 
via the 
USB port and is turned on.
• Check if the scanner driver for your machine is 
installed in your system. Open MFP Configurator, 
switch to Scanners configuration, then press 
Drivers. Make sure that driver with a name 
corresponding to your machines name is listed in 
the window.
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							Troubleshooting
9.11
The machine does 
not appear on the 
scanners list 
(continued).• Check if the MFP port is not busy. Since functional 
components of MFP (printer and scanner) share the 
same I/O interface (MFP port), the situation of 
simultaneous access of different “consumer” 
application to the same MFP port is possible. To 
avoid possible conflicts, only one of them at a time 
is allowed to gain control over the device. The 
other “consumer” will encounter “device busy” 
response. This can usually happen while starting 
scan procedure, and appropriate message box 
appears.
• To identify the source of the problem, you should 
open MFP ports configuration and select the port 
assigned to your scanner. MFP ports symbol /dev/
mfp0 corresponds to LP:0 designation displayed in 
the scanners’ options, /dev/mfp1 relates to LP:1 
and so on. USB ports start at /dev/mfp4, so 
scanner on USB:0 relates to /dev/mfp4 
respectively and so forth sequentially. In the 
Selected port pane you can see if the port is 
occupied by some other application. If this is the 
case, you should wait for completion of the current 
job or should press Release port button, if you are 
sure that the present ports owner is not 
functioning properly.
The machine doesn’t 
scan.• Check if a document is loaded into the machine.
• Check if your machine is connected to the 
computer. Make sure if it is connected properly if I/
O error is reported while scanning.
• Check if MFP port is not busy. Since functional 
components of MFP (printer and scanner) share the 
same I/O interface (MFP port), the situation of 
simultaneous access of different “consumer” 
application to the same MFP port is possible. To 
avoid possible conflicts, only one of them at a time 
is allowed to gain control over the device. The 
other “consumer” will encounter “device busy” 
response. This can usually happen while starting 
scan procedure, and appropriate message box will 
be displayed.
To identify the source of the problem, you should 
open MFP ports configuration and select the port 
assigned to your scanner. MFP port’s symbol /dev/
mfp0 corresponds to LP:0 designation displayed in 
the scanners’ options, /dev/mfp1 relates to LP:1 
and so on. USB ports start at /dev/mfp4, so 
scanner on USB:0 relates to /dev/mfp4 
respectively and so forth sequentially. In the 
Selected port pane you can see if the port is 
occupied by some other application. If this is the 
case, you should wait for completion of the current 
job or should press Release port button, if you are 
sure that the present port’s owner is not 
functioning properly
.
ConditionSuggested solutions
I can’t print when I 
installed both Linux 
Print Package (LPP) 
and MFP driver on 
the same machine 
simultaneously.• Since both Linux Printer Package and MFP driver 
make a symbolic link to “lpr” printing command, 
which is commonly used on Unix clones, it is not 
recommended to use both package on the same 
machine. 
• If you still want to use both packages 
simultaneously, please install the LPP first. 
• If you want to uninstall only one of them, please 
uninstall both packages and install that one you 
want to use again. 
• If you don’t want to uninstall MFP driver and install 
it again, you may make the necessary symbolic link 
yourself. Please, log in as root user and invoke the 
following command:
 ln -sf /usr/local/bin/samsung/slpr /usr/bin/lpr
Can’t scan via Gimp 
Front-end.• Check if Gimp Front-end has “Xsane:Device 
dialog.” on the “Acquire” menu. If not, you should 
install Xsane plug-in for Gimp on the your 
computer. You can find Xsane plug-in package for 
Gimp on Linux distribution CD or Gimp home page. 
For the detail information, refer to the Help for 
Linux distribution CD or Gimp Front-end 
application. 
If you wish to use other kind of scan application, 
refer to the Help for application.
I encounter error 
“Unable to open MFP 
port device file!” 
when printing a 
document.Please avoid changing print job parameters (via SLPR 
utility, for example) while a print job is in progress. 
Known versions of CUPS server break the print job 
whenever print options are changed and then try to 
restart the job from the beginning. Since Linux MFP 
driver locks MFP port while printing, the abrupt 
termination of the driver keeps the port locked and 
therefore unavailable for subsequent print jobs. If 
this situation occurred, please, try to release the MFP 
port. 
ConditionSuggested solutions
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							Troubleshooting
9.12
Common macintosh problems
Problems in printer setup utility
ConditionSuggested solutions
There is described 
driver not 
installed at Product 
List Window after 
you click Add and 
Select USB.• Software is not installed correctly. Reinstall the 
software. See 
Software Section.
• Make sure that you are using a high-quality cable.
Your product not 
listed at Product 
List Window after 
you click Add and 
Select USB.• Make sure that the cables are connected correctly 
and the machine is turned on. 
• Check if “Ready” appears on the display of the 
control panel. If not, clear the problem depending 
on the error message; see “Understanding display 
messages” on page 9.4.
• Make sure that the correct printer driver has been 
selected at Product List Window after you click Add 
and Select USB.
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							Specifications
10.1
10Specifications
This chapter includes:
• General specifications
• Scanner and copier specifications
• Printer specifications
General specifications
ItemDescription
Model nameSCX-4300 Series
Paper input capacity Tray with multi-pages: 250 multi-pages for plain 
paper (20 lb bond, 80 g/m
2) 
Tray with single page and manual tray: 1 single page 
for plain paper, transparencies, labels, Post Card and 
envelopes (16 ~43 lb bond, 60 ~ 165 g/m
2)
Paper output capacity Face down: 50 sheets
Face up: 1 sheet
Consumables 1-piece toner cartridge system
Power rating AC 110 - 127 V or AC 220 - 240 V
See the Rating label on the machine for the correct
voltage, frequency (hertz) and type of current for 
your machine.
Power consumption Average: 350 W
Power save mode: Less than 10 W
Noise level
aStandby mode: Less than 38 dBA
Scanning / Printing mode: Less than 53 dBA
Warm-up: Less than 45 dBA
Warm-up time Less than 42 seconds
First print out time Standby mode: less than 11 seconds
Cold status: less than 53 seconds
Operating 
environmentTemperature: 50° F to 89° F (10° C to 32° C)
Humidity: 20% to 80% RH
Display 16 characters x 2 lines
Toner cartridge life
b2,000 pages at ISO/IEC 19752 standard page
(Ships with 1,000 pages toner cartridge/ 
 Chinese ships with 2,000 pages toner cartridge)
Memory 8 MB (Non-expandable)
External dimension 
(W x D x H)409 x 375 x 231 mm (16.1 x 14.8 x 9.1 inches)
Scanner and copier specifications
Weight 9.65 Kg (including consumables)
Package weight Paper: 1.90 Kg, Plastic: 0.29 Kg
a Sound Pressure Level, ISO7779
b Declared yield value in accordance with ISO/IEC 19752 standard page. The number of 
pages may be affected by operating environment, printing interval, media type, and 
media size.
ItemDescription
Compatibility TWAIN standard/ WIA standard
Scanning method Color CIS
Resolution Optical: Max. 600 x 2400 dpi (Mono and color)
Enhanced: 4,800 x 4,800 dpi 
Effective scanning length Max. 297 mm (11.7 inches)
Effective scanning width Max. 216 mm (8.5 inches)
Effective: 208 mm (8.2 inches)
Color bit depth 24 bit
Mono bit depth 1 bit for Black & White mode
8 bit for Gray mode
Copy speed
a
a Copy Speed is based on Single Document Multiple Copy.
• Up to 18 cpm in A4 (19 cpm in Letter)
•Region Ab: Up to 12 cpm in A4
bRegion A: Albania, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech 
Republic, Denmark, Finland, France, Germany, Greece, Herzegovina, Hungary, 
Ireland, Italy, Luxemburg, Macedonia, Montenegro, Netherlands, Norway, Poland, 
Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK. 
Copy resolution Scan: up to 600 x 300 dpi (Text, Text/Photo)
          up to 600 x 600 dpi (Photo)
Print: up to 600 x 600 dpi (Text, Text/Photo, 
Photo)
Zoom rate 50 ~ 200%
Multiple copies 1-99 pages
Gray scale 256 levels
ItemDescription
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							Specifications
10.2
Printer specifications
ItemDescription
Printing method Laser Beam Printing
Printing speed
a
a Print speed will be affected by operating system used, computing performance, applica-
tion software, connecting method, media type, media size, and job complexity.
Up to 18 ppm in A4 (19 ppm in Letter)
First print out time 11 seconds (From Ready)
Print resolution Up to 600 x 600 dpi 
Printer language SPL (Samsung Printer Language)
OS Compatibility
b
b Please visit www.samsungprinter.com to download the latest software version.
Windows 2000/XP/2003/2008/Vista/7/Server 2008 
R2, Various Linux OS, Macintosh 10.3~10.6
Inteface USB 2.0
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							1
INDEX
Numerics
2-up, special copy 4.3
§µ
auto fit, sepcial copy 4.2
C
cleaning
drum
 8.2
inside 8.1
LSU 8.2
outside 8.1
scan unit 8.2
clone, special copy 4.2
component location 1.2
connection
power cord
 2.5
USB 2.5
consumables 8.4
contrast, copy 4.1
control panel 1.3
copying
2-up
 4.3
auto fit 4.2
clone 4.2
darkness 4.1
default setting, change 4.2
ID card 4.2
original type 4.1
poster 4.3
reduce/enlarge 4.1
time out, set 4.3
D
display language, change 2.6
document glasscleaning
 8.2
loading document 3.1
document, loading 3.1
drum, clean 8.2
E
error messages 9.4
I
ID card, special copy 4.2
installing, toner cartridge 2.2
J
jam, clear 9.1
L
Linux
requirements
 2.8
Linux problems 9.10
loading documents
document galss
 3.1
loading, paper
in the manual feeder
 3.5
in the paper input tray 2.3
M
Macintosh
requirements
 2.8
Macintosh problems 9.12
manual feeder 3.5
memory, clear 8.1
O
order information, toner cartridges 7.1
output location, select 3.6
output tray 3.6
P
paper guidelines 3.3
paper jam, clear 9.1
paper load
in paper input tray
 2.3
in the manual feeder 3.5
paper size
setting
 3.6
specifications 3.2
paper type
setting
 3.6
specifications 3.2
poster, special copy 4.3
power save mode, use 2.6
power, connecting 2.5
print quality problems, solve 9.7
printing, reports 8.1
problem, solve
copying
 9.9
error messages 9.4
Linux 9.10
Macintosh 9.12
paper feeding 9.5
printing 9.5
printing quality 9.7
scanning 9.9
Windows 9.10
R
rear cover, use 3.7
replacing, toner cartridge 8.4
reports, print 8.1
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							2
§§
scanning 6.1
software overview 2.7
special materials, guidelines 3.4
specifications
general
 10.1
paper 3.2
printer 10.2
scanner and copier 10.1
Status LED 9.3
system requirements
Windows
 2.8
T
toner cartridge
installing
 2.2
maintaining 8.3
order information 7.1
redistributing 8.3
replacing 8.4
toner save mode, use 2.6
U
USB, connecting 3.6
W
Windows
requirements
 2.8
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							REV 4.00
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							Samsung Printer
Software section
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