Samsung SCX 4300 User Manual

Maintenance
8.4
CAUTION: Do not touch the green underside of the toner 
cartridge. Use the handle on the toner cartridge to avoid 
touching this area. 
4Hold the toner cartridge by the handle and slowly insert 
the toner cartridge into the opening in the machine.
5Tabs on the sides of the toner cartridge and corresponding 
grooves within the machine will guide the toner cartridge 
into the correct position until it locks into place completely.
6Close the front cover. Make sure that the cover is securely...

Maintenance
8.5
The following items should be replaced after you have printed 
the specified number of pages, or when the life span of each 
item has expired. The Smart Panel program window will appear 
on the computer, indicating which item needs to be replaced.
To purchase consumable and replacement parts, contact your 
Samsung dealer or the retailer where you bought your 
machine. We strongly recommend that these items be installed 
by a trained service professional, except for the toner cartridge...

Troubleshooting
9.1
9Troubleshooting
This chapter gives helpful information for what to do if you 
encounter an error.
This chapter includes:
• Clearing paper jams
• Understanding the Status LED
• Understanding display messages
• Solving other problems
Clearing paper jams
When a paper jam occurs, Paper Jam appears on the display. 
Refer to the table below to locate and clear the paper jam.
To avoid tearing the paper, pull out the jammed paper gently 
and slowly. Follow the instructions in the following...

Troubleshooting
9.2
In the fuser area or around the toner 
cartridge
NOTE: The fuser area is hot. Take care when removing paper 
from the machine.
1Open the front cover and pull the toner cartridge out.
2Remove the jammed paper by gently pulling it straight 
out.
3Replace the toner cartridge and close the front cover. 
Printing automatically resumes.
In the paper exit area
1Open and close the front cover. The jammed paper 
automatically exits the machine.
If the paper does not exit, continue to step 2....

Troubleshooting
9.3
Tips for avoiding paper jams
By selecting the correct paper types, most paper jams can be 
avoided. When a paper jam occurs, follow the steps outlined in 
page 9.1. 
• Follow the procedures in page 2.3. Ensure that the 
adjustable guides are positioned correctly.
• Do not overload the paper input tray. Ensure that the paper 
is below the paper capacity mark on the inside wall of the 
paper input tray.
• Do not remove paper from the paper input tray while your 
machine is printing.
•...

Troubleshooting
9.4
Understanding display messages
Messages appear on the Smart Panel program window or the 
control panel display to indicate the machine’s status or errors. 
Refer to the tables below to understand the messages’ meaning 
and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order.
NOTE: When you call for service, it is very convenient to tell 
the service representative the display message.
DisplayMeaningSuggested solutions
Door Open
The front...

Troubleshooting
9.5
Solving other problems
The following chart lists some conditions that may occur and 
the recommended solutions. Follow the suggested solutions 
until the problem is corrected. If the problem persists, please 
call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. See page 9.1.
Paper sticks 
together.• Ensure that there is not too much paper in the 
paper input tray. The paper input tray can hold up 
to 250 sheets of...

Troubleshooting
9.6
The 
machine 
selects 
print 
materials 
from the 
wrong 
paper 
source.The paper 
source selection 
in the printer 
properties may 
be incorrect.For many software applications, the paper 
source selection is found under the 
Paper 
tab within the printer properties. Select 
the correct paper source. See the 
Software Section.
A print job 
is 
extremely 
slow.The job may be 
very complex.Reduce the complexity of the page or try 
adjusting the print quality settings.
The maximum print...

Troubleshooting
9.7
Printing quality problems
If the inside of the machine is dirty or paper has been loaded 
improperly, you may notice a reduction in print quality. See the 
table below to clear the problem. 
ConditionSuggested solutions
Light or faded 
print
If a vertical white streak or faded area appears on 
the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. See 
page 8.3. If this does not improve the print 
quality, install a new toner cartridge.
•...

Troubleshooting
9.8
Background 
scatterBackground scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing with a 
different batch of paper. Do not open packages of 
paper until necessary so that the paper does not 
absorb too much moisture.
• If background scatter occurs on an envelope, 
change the printing layout to avoid printing over 
areas that have overlapping seams on the reverse 
side. Printing on seams can cause problems.
• If...