Samsung ML 3051ND User Manual

8.4   
3 Remove the new toner cartridge from its bag.
Caution
Do not use sharp objects, such as a knife or scissors, to open 
the toner cartridge  package. They might  scratch the drum of 
the cartridge.
4 Remove the packing tape and roll the cartridge 5 or 6 items to 
distribute the toner.
Thoroughly roll the cartridge to assure maximum copies per 
cartridge. Save the box and the plastic bag for shipping.
Cautions
• If toner gets on your clothing , wipe it off with a dry cloth and 
wash clothing in...

9.1   
9 Troubleshooting
This chapter provides helpful informat ion for what to do if you encounter 
an error while using your printer. 
This chapter includes:
• Clearing paper jams
• Troubleshooting checklist
• Understanding the Status LED
• Understanding display messages
• Toner cartridge-related messages
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common Macintosh problems
• Common PostScript problems
• Common Linux problems
Clearing paper jams...

9.2   
2 Remove the jammed paper by gently pulling it straight out. Make 
sure that all of the paper is  properly aligned in the tray 1.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the fuser area around the toner cartridge. 
See page 9.3.
3 Insert the tray 1 into the printer  until it snaps into place. Printing 
automatically resumes.
In the optional tray 2
1 Pull the optional tray 2 open.
2 Remove the jammed p aper from the printer.
If the paper does...

9.3   
Around the toner cartridge
Note
The fuser area is hot. Take care when removing paper from the 
printer.
1 Open the front cover and pull the toner cartridge out.
2 Remove the jammed paper by gently pulling it straight out.
3 Replace the toner cartridge and cl ose the front cover. Printing 
automatically resumes.
In the paper exit area
1 Open and close the front cover. Th e jammed paper is automatically 
ejected from the printer. 
2 Gently pull the paper out  of the output tray.
If you do not see...

9.4   
5 Release the blue strap, the rear  cover stopper, and fully open the 
rear cover, as shown. 
6 Unfold the duplex guide fully.
7 While pushing the fuser lever to the right, open the fuser door.
1rear cover stopper
2rear cover2
1
1duplex guide
1
1fuser lever
2fuser door21 8
Pull the jammed paper out.
If the jammed paper does not move when you pull, push the 
pressure lever on each side up to loose the paper, and then remove 
it.
9 Return the lever, door, stopper, and guide to their original...

9.5   
2 Remove the jammed paper from the duplex unit.
If the paper does not come out wit h the duplex unit, remove the 
paper from the bottom of the printer.
Duplex jam 1
1 Open the rear cover.
2 Unfold the duplex guide fully.
1
1duplex guide
3Pull the jammed paper out.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 9.1. 
•  Follow the procedures on page 5.5. Ensure that the adjustable guides...

9.6   
Troubleshooting checklist
If the printer is not working properly,  consult the following checklist. If the 
printer does not pass a step, follow the corresponding troubleshooting 
suggestions.
ConditionSuggested solutions
Make sure that the 
Status LED on the 
control panel lights 
green and  Ready is 
shown on the 
display.  • If the Status LED is off, check the power 
cord connection. Check the power switch. 
Check the power source by plugging the 
power cord into another outlet.
• If the...

9.7   
Understanding display messages
Messages appear on the Smart Panel  program window or the control 
panel display to indicate the printer’s status or errors. Refer to the tables 
below to understand the messages’ meaning and correct the problem if 
necessary. Messages and their meanings are listed in alphabetical 
order.
Note
When you call for service, it is very convenient to tell the 
service representative the display message.
MessageMeaningSuggested solutions
Door Open The front cover  or 
rear...

9.8   
Toner cartridge-related messages
MessageMeaningSuggested solutions
Install Toner A toner cartridge  is not installed. Install a  toner cartridge.
Invalid Toner The toner cartridge  you have 
installed is not for your printer. Install a 
Samsung -genuine toner cartridge , designed for your printer.
To n e r  L o w The toner cartridge is almost 
empty. Take out the 
toner cartridge  and thoroughly shake it. By doing this, you can temporarily 
reestablish printing operations.
NonGenuine Toner...

9.9   
Solving general printing problems
For problems with the operation of yo ur printer, refer to the table for 
suggested solutions.
ConditionPossible causeSuggested solutions
The printer 
does not 
print. The printer is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The printer is not 
selected as the 
default printer. Select 
Samsung ML-3050 
Series
 PCL 6  orSamsung ML-
3050 Series
 PS  as your default 
printer.
The printer cover 
is not...