Samsung ML 1630W User Manual

							6.6   
Caution
• Do not touch the green surface, the OPC drum or the front of 
each toner cartridge, with your hands or any other material. 
Use the handle on each cartridge in order to avoid touching 
this area.
• If you leave the top cover open for more than a few minutes, 
the OPC drum can be exposed to light. This will cause 
damage to the OPC drum. Close the top cover should the 
installation need to be halted for any reason.
Note
If toner gets on your clothing, wipe it off with a dry cloth and 
wash it in cold water. Hot water sets toner into fabric.
7Insert the cartridge into place.
8Hold the top cover and close it slowly and carefully, until the cover is 
the cover is securely latched.   
Note
If the top cover is not completely closed, the machine will not 
operate.
Caution
Be careful not to pinch your fingers, since the top cover is very 
heavy.     
Maintenance Parts
To avoid print quality and paper feed problems resulting from worn parts, 
and to maintain your machine in top working condition the following 
condition, the following items will need to be replaced after the specified 
number of pages, or when the life span of each item has expired.    
We highly recommend that this maintenance be performed by an 
authorized service provider, dealer or the retailer where you bought the 
machine. The warranty does not cover the replacement of the 
maintenance parts after their lifespan. 
ItemsYield (Average)
Transfer roller Approx. 50,000 pages
Fuser unit  Approx. 50,000 pages
Paper feed roller Approx. 50,000 pages
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							6.7   
Managing your machine from the website
If you have connected your machine to a network and set up TCP/IP 
network parameters correctly, you can manage the machine via 
Samsung’s SyncThru™ Web Service, an embedded web server. Use 
SyncThru™ Web Service to:
• View the device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email notifications and update you on the 
machine’s status.
• Get support for using the machine.
To access SyncThru™ Web Service:
1Start a web browser, such as Internet Explorer, from Windows.
2Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address 
field and press the Enter key or click 
Go.
Your machine’s embedded website opens.
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							7.1   
7 Troubleshooting
This chapter gives helpful information on what to do if you encounter a 
problem.
This chapter includes:
• Tips for avoiding paper jams
• Clearing paper jams
• Understanding display messages
• Solving other problems
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 7.1. 
• Follow the procedures on page 4.5. Ensure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that the paper level is below the 
paper capacity mark on the inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (see page 
4.6)
• Ensure that the recommended side of the print media is facing down in 
the tray.
Clearing paper jams
Refer to the table below to locate and clear the paper jam.         
Caution
To avoid tearing the paper, pull the jammed paper out gently 
and slowly. Follow the instructions in the following sections to 
clear the jam.  
Status displayExplanationSolution
Paper jam 
LED( ) blinksIn the paper feed area and 
rear the machineClear the jam. 
(Page 7.1)
Rear and Inside the machine Clear the jam. 
(Page 7.3)
In the exit area Clear the jam. 
(Page 7.5)
In the paper feed area and rear the machine
If paper is jammed in the paper feed area and rear the machine, follow 
the next steps to release the jammed paper. 
1Press the tray open button. 
2Pull the tray open. 
3Remove the jammed paper by gently pulling it straight out as shown 
below.
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							7.2   
4Align the tray with the slot, and slide it into the machine.    
5Press the top cover lever, completely open the top cover.   
6Hold the top cover and close it slowly and carefully, until the cover is 
securely latched.   
Note
If the top cover is not completely closed, the machine will not 
operate.
Caution
Be careful not to pinch your fingers, since the top cover is very 
heavy.     
7If the paper jam LED blinks, go to next step.
8Open the rear cover.
9Carefully take the jammed paper out of the machine. 
Caution
Do not touch the fuser inside the machine. It is hot and could 
cause burns! The fusers operating temperature is very hot. 
Take care when removing paper from the machine.
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							7.3   
10Hold both edges of the rear cover, and align it as shown in the 
following figure. Press the rear cover firmly until it clicks. 
Note
If the rear cover is not completely closed, the paper jam may 
occur.
11Open and close the top cover firmly. The machine will resume 
printing. 
Rear and inside the machine
If paper is jammed in the rear and inside the machine, follow the next 
steps to release the jammed paper.
1Open the rear cover.
2Carefully take the jammed paper out of the machine. 
Caution
Do not touch the fuser inside the machine. It is hot and could 
cause burns! The fusers operating temperature is very hot. 
Take care when removing paper from the machine.
3Hold both edges of the rear cover, and align it as shown in the 
following figure. Press the rear cover firmly until it clicks. 
Note
If the rear cover is not completely closed, the paper jam may 
occur.
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							7.4   
4Press the top cover lever, completely open the top cover.   
5Hold the top cover and close it slowly and carefully, until the cover is 
securely latched.   
Note
If the top cover is not completely closed, the machine will not 
operate.
Caution
Be careful not to pinch your fingers, since the top cover is very 
heavy.     
6If the paper jam LED blinks, go to next step.
7Press the top cover lever, completely open the top cover.   
8Grasp the handles on the toner cartridge and pull to remove the 
cartridge out of the machine.
Caution
• Do not touch the green surface, the OPC drum or the front of 
the toner cartridge, with your hands or any other material. 
Use the handle on each cartridge in order to avoid touching 
this area.
• If you leave the top cover open for more than a few minutes, 
the OPC drum can be exposed to light. This will cause 
damage to the OPC drum. Close the top cover should the 
installation need to be halted for any reason.
Note
If toner gets on your clothing, wipe it off with a dry
cloth and wash it in cold water. Hot water sets toner into
fabric.
9Carefully take the jammed paper out of the machine. 
Caution
Do not touch the fuser inside the machine. It is hot and could 
cause burns! The fusers operating temperature is 
very hot. 
Take care when removing paper from the machine.
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							7.5   
10After removing the jammed paper, check for paper which may be 
jammed in other parts of the machine.
11Slide the toner cartridge back into the machine.   
  
12Close the top cover firmly. The machine will resume printing.    
In the exit area
If paper is jammed in the paper exit area, follow the next steps to release 
the jammed paper.
1Press the top cover lever, completely open the top cover.   
2If a long portion of the paper is visible, pull it straight out.     
If there is any resistance removing the paper, stop pulling and go to 
step 4.
Caution
Do not touch the fuser inside the machine. It is hot and could 
cause burns! The fusers operating temperature is very hot. 
Take care when removing paper from the machine.
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							7.6   
3Hold the top cover and close it slowly and carefully, until the cover is 
securely latched.   
Note
If the top cover is not completely closed, the machine will not 
operate.
Caution
Be careful not to pinch your fingers, since the top cover is very 
heavy.     
4Open the inner cover. 
Caution
Do not touch the fuser inside the machine. It is hot and could 
cause burns! The fusers operating temperature is very hot. 
Take care when removing paper from the machine.
5Carefully take the jammed paper out of the machine. 
6Close the inner cover.
7After removing the jammed paper, check for paper which may be 
jammed in other parts of the machine.
8Close the top cover firmly. The machine will resume printing. 
1inner cover
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							7.7   
Understanding display messages
Messages appear on the Smart Panel program window or on the control 
panel display to indicate machine status or errors. Refer to the tables 
below to understand the messages meaning to correct the problem, if 
necessary. 
Note
When you call for service, it is very convenient to provide the 
service representative with the contents of the display message. 
          
Status displayExplanationSolution
OPEN The covers is not 
completely closed.Press the covers until it 
clicks.
 LED blinks There is a problem 
in the machine.Unplug the power cord 
and plug it back in. If the 
problem persists, contact 
the service 
representatives.
 LED blinks There is no paper in 
the tray.Load paper in the tray. 
(Page 4.5)
 LED blinksIn the paper feed 
area and rear the 
machine.Clear the jam. (Page 7.1)
Rear and Inside the 
machine.Clear the jam. (Page 7.3)
In the exit area. Clear the jam. (Page 7.5)
LED blinks 
slowly
Small amount of 
toner is left in the 
cartridge. The 
estimated 
cartridge life
a of 
toner is close.
Take out the 
corresponding toner 
cartridge and thoroughly 
shake it. By doing this, 
you can temporarily 
reestablish printing 
operations. (Page 8.4)
LED blinks 
rapidly
A toner cartridge 
has almost 
reached its 
estimated 
cartridge life.
a Replace the toner 
cartridge for the best 
print quality when this 
message appears. 
Using a cartridge 
beyond this stage can 
result in printing quality 
issues. (See 
Replacing the toner 
cartridge on page 8.5.)
The toner cartridge 
is installed 
improperly, or not 
installed.Reinstall the toner 
cartridge two or three 
times. If the problem 
persists, the toner 
cartridge is not being 
detected. Please contact 
the service 
representatives. (Page 
6.5)
T1 The toner cartridge 
which the arrow 
indicates is not 
suitable for your 
machine.Install the a Samsung-
genuine toner cartridge 
designed for your 
machine.
T2
A toner cartridge 
has almost 
reached its 
estimated 
cartridge life.
a
 It is recommended to 
replace the toner 
cartridge. (See 
Replacing the toner 
cartridge on page 8.5.)
T3 The toner cartridge 
which the arrow 
indicates is not a 
Samsung-genuine 
cartridge.Replace the 
corresponding toner 
cartridge with a Samsung-
genuine cartridge. 
(Page 6.5)
a.  Estimated cartridge life means the expected or estimated toner cartridge life, 
which indicates the average capacity of print-outs and is designed pursuant to 
ISO/IEC 19752. (page  11.1) The number of pages may be affected by 
operating environment, printing interval, media type, and media size. Some 
amount of toner may remain in the cartridge even when the red LED turned on 
and the printer stops printing. 
CautionSamsung does not recommend using non-genuine 
Samsung toner cartridge such as refilled or 
remanufactured. Samsung cannot guarantee non-
genuine Samsung toner cartridges quality. Service or 
repair required as a result of using non-genuine 
Samsung toner cartridges will not be covered under the 
machine warranty.  
Status displayExplanationSolution
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							7.8   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem persists, please call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. (See Clearing paper 
jams on page 7.1.)
Paper sticks 
together.• Ensure that there is not too much paper in the 
tray. The tray can hold up to 100 sheets of 
paper.
• Make sure that you are using the correct type 
of paper. (See Specifications on print 
media on page 4.3.)
• Remove paper from the tray and flex or fan 
the paper.
• Humid conditions may cause some paper to 
stick together.
Multiple sheets of 
paper do not 
feed.• Different types of paper may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam, 
clear the paper jam. (See Clearing paper 
jams on page 7.1.)
Paper does not 
feed into the 
machine.• Paper has not been loaded correctly. Remove 
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove 
excess paper from the tray.
• The paper is too thick. Turn the paper around 
or upside down, and try again. Use only paper 
that meets the specifications required by the 
machine. (See Specifications on print 
media on page 4.3.)
• Remove any obstructions from inside the 
machine.
The paper keeps 
jamming.• There is too much paper in the tray. Remove 
excess paper from the tray.
• An incorrect type of paper is being used. Use 
only paper that meets the specifications 
required by the machine. (See Specifications 
on print media on page 4.3.)
• There may be debris inside the machine. 
Open the top cover and remove the debris.
Printing problems
ConditionPossible causeSuggested solutions
The 
machine 
does not 
print.The machine is not 
receiving power.Check the power cord 
connections. Check the 
power switch and the power 
source.
The machine is not 
selected as the 
default printer.Select a machine name as 
your default printer in your 
Windows.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. (See 
Clearing paper jams on page 7.1.)
• No paper is loaded. Load paper. (See Loading 
paper in the tray on page 4.5.)
• The toner cartridge is not installed. Install the toner 
cartridge.
If a system error occurs, contact your service 
representative.
The connection cable 
between the 
computer and the 
machine is not 
connected properly.Disconnect the printer cable 
and reconnect it.
The connection cable 
between the 
computer and the 
machine is defective.If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect.Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.
The machine may be 
configured 
incorrectly. Check the printer properties 
to ensure that all of the print 
settings are correct. 
The printer driver 
may be incorrectly 
installed.Repair the printer software. 
See 
Software section.
The machine is 
malfunctioning.Check the display message 
on the control panel to see if 
the machine is indicating a 
system error. Contact a 
service representative.
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