Samsung Led Tv Series 5 Manual

							194195
I can't see 3D images clearly.
Testing 3D Picture Quality
 
"Availability depends on the specific model and area.
Support >  Self Diagnosis >  3D Picture Test
 
"
If you have not paired your 3D glasses with the TV, pair them first. To test 3D picture quality, the TV and the 
3D glasses must have been paired.
Put on the 3D glasses, navigate to Support > Self Diagnosis and select 3D Picture Test. The 3D Picture 
Test displays a high definition picture to examine the 3D screen for flaws or faults. If the test fails to 
identify a problem, there may be a problem with an external device or the signal strength.
 
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact 
Samsung’s Call Centre for assistance.
 
"If the test picture is displayed properly, there may be a problem with the external device. Please check the 
connections. If the problem persists, check the signal strength or refer to the external device’s user manual.
The Problem Try this!
The 3D glasses are not 
working correctly. Make sure the glasses are powered on.
The 3D feature may not work properly if there is another 3D product or an 
electronic device running nearby.
If there is a problem, keep other electronic devices as far away as possible from 
the 3D Active Glasses.
I can't see 3D images 
clearly. The ideal viewing distance is three times or more the height of the screen.
We also recommend watching 3D content with your eyes level with the screen.
The batteries in the 3D 
glasses are flat. Turn off the 3D glasses when they are not in use. If you leave the 3D glasses on, 
the battery lifespan is shortened. 
						

							196
There is a problem with the broadcast.
The ProblemTry this!
The TV is not receiving 
all channels. If your TV is not connected to a cable box or satellite box:
 
● Confirm that the coaxial cable is securely connected to the TV.
 
● If you are using an antenna, verify it is positioned correctly and the all the 
connections are secure.
 
● Run 
Setup ( System >  Setup) or Auto Tuning  (Broadcasting  > Auto Tuning ).
There are no captions 
with digital channels. Go to Subtitle (
System > Accessibility > Subtitle) and change the Subtitle Mode .
Some channels may not have caption data.
The picture is distorted. The compression of the video content may cause picture distortions. This is 
especially true with fast moving pictures from sports programmes and action 
movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
The computer won't connect.
The Problem
Try this!
The "Mode Not 
Supported" message 
appears. Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but 
there is no audio. If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
I can't connect to the Internet.
The Problem
Try this!
The wireless network 
connection failed. Make sure the TV is connected to a wireless IP router.
The software update 
over the Internet has 
failed. Check the network connection status.
If the TV is not connected to a network, connect to a network.
The upgrade stops if you already have the latest software version. 
						

							196197
Data Service
The ProblemTry this!
Why am I getting on-
screen messages when 
I haven't selected the 
Data Service option? If 
Auto Run Data Service is set to On , messages will automatically appear on 
the screen when you watch a broadcast that supports the Data Service. If the 
broadcast doesn't support the Data Service, no messages will appear on the 
screen.
If you do not wish to receive Data Service messages, disable Auto Run Data 
Service.
How do I hide Data 
Service messages? Press EXIT button to hide the messages. If you do not wish to receive Data Service 
messages, disable Auto Run Data Service.
How do I use the Data 
Service? Enabling the Auto Run Data Service option automatically displays messages on the 
screen whenever you watch a broadcast that supports the Data Service. You can 
press the corresponding buttons shown on the screen to access additional features 
and functions offered by that broadcast.
What is an interactive 
service and how does 
it work? Interactive services include viewer surveys, quizzes, ticket requests, product 
purchases, and other interactions between the viewer and the TV station. Generally, 
you will need to set up an account with the broadcaster and log in to the account 
in order to enjoy the interactive services they offer. Note that interactive services are 
only available when your TV is connected to the Internet. In addition, T-Commerce 
requires that you have a certificate.
Copy your certificate from the computer to a USB device and connect that device 
to the TV. (Interactive services are not being offered yet. The actual service launch 
date varies depending on the broadcaster.)
A message displays 
"Receiving" but no 
change happens. This indicates an error has occurred while receiving data. An execution error 
message will also appear on the screen. If this happens, try again.
Nothing appears 
on the screen after 
the Data Service is 
launched. The Data Service may be initialising or the signal may have been severed by the 
broadcaster. 
						

							198
The Schedule Recording/Timeshift function isn't 
working.
The ProblemTry this!
The TV cannot 
recognise the USB 
device or the Format 
Device , Check 
Device  and Device 
Performance Test 
functions fail. Refer to the USB device's manual and see if data can be stored on it.
Check if the USB device is in a locked state.
Check if the USB device was formatted when it was connected to a computer.
Formatting a USB device after connecting it to the TV may result in a formatting 
failure. If 
Device Performance Test or  Format Device has failed, there may be a 
problem with the USB device or its specifications. Try using a different USB device.
There is a message 
saying I need to 
format the USB Drive. Check if the USB device is in a locked state.
Use the USB recovery function to recover the USB device.
Schedule Recording 
cannot be used. Check if there is a USB device connected to the TV.
Check if the channel is a digital channel that can be recorded. Recording will 
automatically stop if the signal becomes too weak. The Timeshift function will not 
work if there isn't enough storage space on the USB device.
I get a performance 
test failure message 
and then Schedule 
Recording  and the 
Timeshift operation 
stops working. This problem can occur when using a low-performance USB Drive that does 
not support recording. A USB hard drive with a speed of 5,400rpm or above is 
recommended. A USB memory stick is not supported. 
						

							198199
Anynet+ (HDMI-CEC) isn't working.
The Problem Try this!
Anynet+ does not 
work. Confirm that the device is an Anynet+ device. The Anynet+ system supports 
Anynet+ devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to 
System and see if Anynet+ (HDMI-CEC)  has been set to On.
Check whether the TV remote control is in TV mode.
Check whether the remote control is Anynet+ compatible.
Anynet+ may not function when certain functions are operational. (Channel Search, 
Smart Hub , set up, etc.)
If you have disconnected and then reconnected the HDMI cable, scan for devices 
again or turn your TV off and on.
I want to start 
Anynet+. Check if the Anynet+ device is properly connected to the TV and then navigate to 
the System menu to see if Anynet+ (HDMI-CEC)
 is set to On.
Once verified, select TOOLS  button. A list appears. Select Anynet+ (HDMI-CEC)  
from the list and then a device.
I want to exit Anynet+. Select View TV from the Anynet+ menu.
Select a non-Anynet+ device from the Source
 list.
The message 
"Connecting to 
Anynet+ device..." 
or "Disconnecting 
from Anynet+ device" 
appears on the screen. You cannot use the remote control when you are configuring Anynet+ or switching 
to a viewing mode. Use the remote control after the TV has completed the Anynet+ 
configuration or has switched to a viewing mode.
The Anynet+ device 
won't play. You cannot use the play function when Setup
 is in progress.
The connected device 
is not displayed. Check whether the device supports Anynet+.
Check whether the HDMI cable is properly connected.
Go to 
System and see if Anynet+ (HDMI-CEC)  has been set to On.
Scan for Anynet+ devices again.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the 
device is connected to your TV with an HDMI cable. Some HDMI cables may not 
support Anynet+.
If the connection is terminated because there has been a power failure or the HDMI 
cable has been disconnected, please scan for the device again.
The TV audio is not 
being played through 
the receiver. Connect an optical cable to the TV and the receiver.
ARC enables digital sound to be outputted via the HDMI (ARC) port.
However, ARC is only available when the TV is connected to an audio receiver that 
supports ARC. 
						

							200
I am having trouble launching/using apps.
The ProblemTry this!
I launched an app, 
but it's in English. 
How can I change the 
language? Languages supported by the app may be different from the user interface language. 
The ability to change the language depends on the service provider.
My application is not 
working. Check with the service provider.
Refer to the help section on the application service provider's website.
My file won't play.
The Problem
Try this!
Some files can't be 
played. This problem may occur with high-bitrate files. Most files can be played back, but 
you might experience problems with high-bitrate files.
I want to reset the TV.
Reset
Path Description
Reset Settings Support > 
Self Diagnosis 
>  Reset Reset Picture, Sound, Channel, Smart Hub
, and all other 
settings except for the network settings to their factory 
default settings.
Resetting Smart 
Hub Smart Hub
 > Reset 
Smart Hub Reset all saved information relating to Samsung accounts 
and linked service accounts, as well as 
Smart Hub service 
agreements and applications. 
						

							200201
Other Issues
The ProblemTry this!
The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. 
The heat from the panel is dissipated through internal vents running along the 
top of the TV. The bottom, however, may feel hot to the touch after extended 
use. Children watching TV need constant adult supervision to prevent them from 
touching the TV. This heat, however, is not a defect and does not affect the TV's 
functionality.
The picture won’t 
display in full screen. HD channels will have black bars on either side of the screen when displaying 
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch 
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full 
screen.
The "Mode Not 
Supported" message 
appears. The output resolution of the attached device is not supported by the TV. Check 
the supported resolutions of the TV and adjust the external device’s output 
resolution accordingly.
The Subtitle item in the 
TV menu is grayed out. You cannot select the Subtitle
 menu if you have selected a source connected 
to the TV via HDMI or Component connections. To view subtitle, turn on the 
external device's subtitle function.
The TV smells of plastic. This smell is normal and will dissipate over time.
The Signal Information  
option under Self 
Diagnosis  isn't activated. Verify that the current channel is a digital channel.
The Signal Information
 is only available for digital channels. 
The TV is tilted to the 
side. Remove the base stand from the TV and reassemble it.
The Broadcasting  option 
has been deactivated. Broadcasting
 is only available when the Source  is set to TV.
The Broadcasting  menu cannot be accessed while watching TV using a cable 
box or satellite receiver.
Certain Broadcasting  menus cannot be accessed while recording or while the
TimeShift operation is in progress.
The settings are lost 
after 5 minutes or every 
time the TV is turned off. If the Use Mode
 is set to Store Demo, the TV's audio and video settings are 
automatically reset every 5 minutes.
Change the Use Mode  (Support >  Use Mode) to Home Use.
There is an intermittent 
loss of audio or video. Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting 
the TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles 
on the TV's bezel. This is part of the product’s design and is not a defect.
The PIP menu is not 
available. PIP
 functionality is only available when you are using an HDMI or Component 
source. 
						

							202
The ProblemTry this!
A POP (TV’s internal 
banner ad) appears on 
the screen. Change the Use Mode
 (Support >  Use Mode) to Home Use.
The TV is making a 
popping noise. The expansion and contraction of the TV's outer casing may cause a popping 
noise. This does not indicate a product malfunction. The TV is safe to use.
The TV is making a 
humming noise. Your TV utilises high-speed switching circuits and high levels of electrical 
current. Depending on the TV's brightness level, the TV may seem slightly 
noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our 
demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable 
cause for an exchange or refund. 
						

							203
Before Using the Recording and Timeshift Functions
 
"Availability depends on the specific model and area.
Before Using the  Recording and Schedule Recording  Functions
 
●To set up a  Schedule Recording, you must first set the TV's clock. Set the Clock  (System > Time 
>  Clock ).
 
●Recordings are DRM-protected and therefore cannot be played back on a computer or on a 
different TV. In addition, these files cannot be played back on your TV if its video circuit has 
been replaced.
 
●A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB 
hard drives are not supported.
 
●USB memory sticks are not supported.
 
●The total recording capacity may vary depending on the amount of available hard drive space 
and the recording quality level.
 
●Schedule Recording requires at least 100MB of free space on the USB storage device. Recording 
will stop if the available storage space falls below 50MB while recording is in progress.
 
●If the available storage space falls below 500MB while both the  Schedule Recording and Timeshift 
functions are in progress, only the recording will stop.
 
●The maximum recording time is 360 minutes.
 
●A video is played according to the TV settings.
 
●If the input signal is changed while recording is in progress, the screen will go blank until the 
change is made. In this case, recording will resume, but 
 will not be available.
 
●Device Performance Test must be performed on the USB storage device connected to the TV 
before a recording can be made. To perform the Device Performance Test, select  Recorded TV 
in the On TV  panel or USB Drive  in the MULTIMEDIA  panel and then select the recording device. 
When you make a recording on the Guide  or Programme Info screen, if the USB storage device 
has failed in the Device Performance Test, the Format Device and Device Performance Test are 
performed again.
 
●When using the Record or  Schedule Recording function, the actual recording may start a second 
or two later than the specified time.
 
●If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC 
external device, the priority is given to the Schedule Recording.
 
●Connecting a recording device to the TV automatically deletes abnormally saved recording files.
 
●If the Off Timer  or Auto Power Off has been set, the TV will overide these settings, continue to 
record, and turn off after the recording has ended.
Notes and Precautions 
						

							204
Before the Using Timeshift Function
 
●A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB 
hard drives are not supported.
 
●USB memory sticks or flash drives are not supported.
 
●The total recording capacity may vary depending on the amount of available hard drive space 
and the recording quality level.
 
●If the available storage space falls below 500MB while both the  Schedule Recording and Timeshift 
functions are in progress, only the recording will stop.
 
●The maximum amount of time available for the Timeshift  function is 90 minutes.
 
●The Timeshift  function is not available for locked channels.
 
●A time-shifted video is played according to the TV settings.
 
●Before the Timeshift  function can be used, the Device Performance Test must be performed on 
the USB storage device connected to the TV. To perform the Device Performance Test, select 
Recorded TV  in the On TV  panel or USB Drive  in the MULTIMEDIA  panel and then select the 
recording device.
 
●The Timeshift  function may be terminated automatically once it reaches its maximum capacity.
 
●The Timeshift  function requires at least 1.5GB of free space available on the USB storage device.
 
●Launching an app, switching to an Analogue channel, or changing the TV to a mode that does 
not support the Timeshift  function automatically terminates the Timeshift  function. The Timeshift 
operation will resume if the TV is changed back to a digital channel again.