Samsung Galaxy S8 User Manual
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Settings244 Access About Phone Options 1. From home, swipe up to access Apps. 2. Tap Settings > About phone . 3. Select or view available options.
Additional resources for your device. Getting Help
246 Getting Help Videos samsung.com/spsn Simulators samsungsimulator.com Tips samsung.com/us/support/tips/galaxy Samsung Support samsung.com/us/support
247 Getting Help For Assistance The following topics address areas of support for your phone, including troubleshooting, specifications, account information, warranty information, and customer service contact information. Troubleshooting Check the questions and answers below for troubleshooting solutions for common phone issues. Phone freezes/operation is unstable. Solution : Turn the phone on again. If you are unable to turn the phone off, remove and replace the Battery, and then turn the phone on again. Data that was being edited is erased after your phone is powered on again. Operation is unstable after a new application was installed. Solution : The newly installed application may be the cause. Uninstall the application in Safe mode. See “Uninstall Apps” on page 60 for more information about uninstalling apps. To turn the phone on in Safe mode: ► Press and hold the Power key > touch and hold Power off , read the disclaimer for safe mode, and then tap OK. • After turning the phone on in Safe mode, “Safe Mode” appears at lower left. • After restarting in Safe mode, your phone can be powered on as usual. • Before turning the phone on in Safe mode, it is recommended that you back up important data. • By powering the phone on in Safe mode, added widgets may be deleted.
248 Getting Help Cannot use phone, mail, or Internet. Solution 1 : Check whether you are where signal is weak or out of service area. Solution 2 : Power the phone on again. Solution 3 : Is the phone in Airplane mode? To check that Airplane mode is canceled: 1. From home, swipe up to access Apps . 2. Tap Settings > Connections > Airplane mode . Solution 4 : Is data communication disabled? To check that data communication is enabled: 1. From home, swipe up to access Apps . 2. Tap Settings > Connections > Data usage > Mobile data . Solution 5: Is a disabled access point set? To reset to initial settings: 1. From home, swipe up to access Apps . 2. Tap Settings > Connections > Mobile networks > Access Point Names > More options > Reset to default . Battery level goes down quickly. Solution: Are you where signal is weak or have been out of service area for a long period? Calling where signal is weak or being out of service area uses a lot of Battery. Cannot install applications. Solution : Applications cannot be installed with only a little free space on the phone or SD card. To check free space, see “Storage” on page 211. Applications not supported by your phone cannot be installed.
249 Getting Help Cannot unlock screen. Solution : Power the phone on again. If you are unable to turn the phone off, remove and replace the Battery, and then power the phone on again. Data that was being edited is erased after the phone is powered on again. Virgin Mobile Account Information and Help Find out about managing your account online and on your phone, buying additional minutes for your plan, and getting help. For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit us at: virginmobileusa.com . Manage Your Account Access information about your account. You can: • Check your minutes. • Add money (Top-Up). • Changes plans. • And more! Access your account from the special My Account app. 1. From home, swipe up to access Apps . 2. Tap My Account. Top-Up Your Account Sign up for Auto Pay to keep your service working month after month. Or, you can buy Top-Up cards at thousands of retailers and add money to your account from your phone or by logging in at virginmobileusa.com .
250 Getting Help Auto Pay Auto Pay is the easiest way to keep your service working. Once you register your credit card, debit card or PayPal account, you can set it to automatically pay your monthly plan. Then you can keep emailing, IMing, Tweeting with Twitter, surfing, and talking with no interruptions. Set up Auto Pay anytime by logging into My Account at virginmobileusa.com , and adjusting your payment settings. 1. From home, swipe up to access Apps . 2. Tap My Account. – or – From home, tap Phone , and then tap Dial * 7 2 9 .
252 Legal Legal Information READ THIS INFORMATION BEFORE USING YOUR MOBILE DEVICE. Arbitration Agreement - This Product is subject to a binding arbitration agreement between you and SAMSUNG ELECTRONICS AMERICA, INC. (“Samsung”). You can opt out of the agreement within 30 calendar days of the first consumer purchase by emailing [email protected] or calling 1-800-SAMSUNG (726-7864) and providing the applicable information. For complete terms and conditions that bind you and Samsung, refer to the “Arbitration Agreement ” section of the Terms & Conditions, included with the Product. Find Legal Information Online The full Arbitration Agreement, Standard Limited Warranty, End User License Agreement (EULA), and Health & Safety Information for your device are available online: Arbitration Agreement, Standard Limited Warranty, and Health & Safety Information: Phone: • English: samsung.com/us/Legal/Phone-HSGuide • Spanish: samsung.com/us/Legal/Phone-HSGuide-SP Tablet: • English: samsung.com/us/Legal/Tablet-HSGuide • Spanish: samsung.com/us/Legal/Tablet-HSGuide-SP End User License Agreement: • English: samsung.com/us/Legal/SamsungLegal-EULA4 • Spanish: samsung.com/us/Legal/SamsungLegal- EULA4/#SPANISH
253 Legal Find Legal Information on the Mobile Device The full Arbitration Agreement, Standard Limited Warranty, End User License Agreement (EULA) and Health & Safety Information are also available on the device, in the Samsung legal section of Settings. The location depends on the device, and is usually in the “About device” or “About phone” section, for example: • Settings > About phone o r About device > Legal information > Samsung legal Or, use the Search feature to search for “Legal”. Intellectual Property All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its respective suppliers relating to the Product, including but not limited to, accessories, parts, or software relating thereto, is proprietary to Samsung and protected under federal laws, state laws, and international treaty provisions. Intellectual Property includes, but is not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, computer programs, and related documentation and other works of authorship. You may not infringe or otherwise violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the software. No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall remain with Samsung and its suppliers.