Samsung Ds 616 General Description Manual

							INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID information is available for an incoming call, you will
know to whom this station user is speaking. On outgoing calls, you can see who
was called. After investigating, you may barge-in on the conversation, disconnect
the call or hang up.
ABANDON CALL LIST (100)
The system has a system-wide abandon call list that stores CID information for the
last 100 calls that rang but were not answered. The list is accessed using the
operator’s passcode. When reviewing this list, you are provided options to CLEAR
the entry or DIAL the number. You can use the NND key to toggle between the CID
name, CID number and the date and time the call came in. The system must be
using LCR to dial numbers from the abandon call list.
CID ON SMDR
The Station Message Detail Records report can be set to include CID name and
CID number for incoming calls. This format expands the printout to 113 characters.
Use a wide carriage printer or an 80 column printer set for condensed print.
NUMBER TO NAME TRANSLATION (200)
The system provides a translation table for 200 entries. When the CID number is
received, the table is searched. When a match is found, the system will display the
corresponding name. This will allow users in areas that do not support deluxe
Caller ID to provide names for regular callers.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
feature. The forwarded station user can continue to originate calls as usual. If no
key is programmed as Forward All, the transfer key lights steady when a Forward
All condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user can
originate calls as usual.
4.5 
						

							FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a
station in Do Not Disturb or One Time Do Not Disturb to forward immediately to
another destination.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive calls if present. The timer is pro-
grammable on a per-station basis to allow for differences in individual work habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FOLLOW ME
This feature allows the user to forward all calls from another station to the user’s
station or change the forward destination to the user’s current location.
EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if
allowed by class of service. These C.O. calls forward only after the programmable
external call forward delay timer expires.
TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom
calls to voice mail. When denied, valuable message time in the voice mail system
can be saved.
CALL HOLD
EXCLUSIVE
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice
during a call. Calls placed on exclusive hold can only be retrieved at the keyset that
placed the call on hold. Intercom calls are always placed on exclusive hold.
SYSTEM
Outside calls can be placed on system hold at any station. Users may dial the
access code or press the HOLD button. Calls on system hold may be retrieved at
any station.
REMOTE
Outside calls can be placed on hold at a remote station. This feature allows calls to
be answered at one keyset and placed on hold at another station. This allows time
4.6 
						

							for the user to proceed to that station or allows the party that the call was intended
for to have that call placed at their station. The call or trunk button will flash at the
remote hold station.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion
and ensures that a park zone is always available. Pressing the PAGE key parks the
call automatically. There are no extra buttons to press and there is no lost time
looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station by dialing a
code plus that station’s extension number or by pressing the feature button and
then dialing the extension.
GROUPS (8)
In addition, calls can be picked up from a station group in a similar manner. The
group pickup feature allows users to answer any call ringing within any pickup
group. There are 8 pickup groups available. A station cannot be in more than one
pickup group. To use this feature, station users either dial the access code or press
the assigned feature button followed by the pickup group number.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a
tone. The tone is repeated at a programmable interval. Keysets receive an off-hook
ring signal through the speaker and single line stations receive a tone in the hand-
set. The volume of the camp-on tone can be set by the station user. Camped-on
calls follow Forward No Answer if a Forward No Answer destination has been set.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX
and PBX feature access codes including the command for hook-flash (FLASH) can
be stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so that toll calls can be controlled when using these ser-
vices.
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or
chain together as many speed dial numbers as are required.
CLASS OF SERVICE (Day/Night)
The system allows a maximum of 10 station classes of service. Each class of ser-
vice can be customized in memory to allow or deny access to features and to de-
fine a station’s dialing class. Each station can be assigned different classes of
service for day and night operation.
4.7 
						

							COMMON BELL CONTROL
The system is equipped with one programmable relay. This relay provides a dry
contact pair to control a customer-provided bell or common audible device. This
contact must be programmed as a member of a station group and may provide
steady or interrupted closure.
CONFERENCE
The system allows six simultaneous conferences.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined to-
gether in an add-on conference. Parties may be eliminated or added after a confer-
ence has been established.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
DATA SECURITY
Single line extensions used with modems and facsimile machines can be pro-
grammed so that they will not receive any system-generated tones that would dis-
rupt data transmissions. In addition, these devices receive DS 616 C.O. ringing
pattern instead of intercom ring pattern. Devices connected to an SLI card receive
a disconnect signal upon termination.
DATABASE PRINTOUT
A copy of the customer database can be obtained by using PCMMC. This informa-
tion can be directed to a printer or the PC screen and may be done either on-site or
remotely. A complete database or specific data blocks may be obtained.
DAY/NIGHT RING ASSIGNMENTS
Each C.O. line may be programmed to ring selected stations during day operation
and different stations when the system is placed in night service.
DIL TO A HUNT GROUP
Lines may be programmed as direct in lines (DIL) to a station hunt group. For
example, service parts or sales lines can ring directly to the designated depart-
ments for immediate answer.
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and re-
ceive system dial tone. Users can now place internal calls or if permitted, calls
using C.O. lines. The caller must have a tone dial phone and know his/her DISA
security code. DISA lines can be used as both way lines or incoming only and may
4.8 
						

							be active in day mode, night mode or both. The C.O. lines used for DISA must have
disconnect supervision.
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or trunk group
by access code when LCR is activated. When restricted, the station user must use
a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory name (maxi-
mum 11 characters). In addition, each personal speed dial number, system speed
dial number and entry in the DID translation table may be assigned a name (maxi-
mum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls. 
See the
Dial by Name feature (Station Features).
DISA SECURITY
Telephone fraud and long distance theft continue to increase; therefore, we have
introduced a DISA security system. If an incorrect DISA passcode is entered re-
peatedly (as is the case with “hackers”), the DISA system can be automatically
disabled temporarily. Both the number of incorrect passcode attempts and the
time that DISA is disabled are programmable. In addition, all failed attempts to
access DISA print on SMDR (if provided) with a “DE” DISA error flag.
DISTINCTIVE RINGING
A user knows the type of call received by the type of ring heard. Outside calls have
a single ring repeated while internal calls have a double ring repeated.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to activate a contact
closure. This can be used to operate a customer-provided electric door lock release
mechanism. The contact closure timer is programmable from 100–2500 ms.
DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone
to a DLI port. Pressing the button on the door phone produces a distinctive ring
(three short rings repeated) at the assigned station or station group. If not answered
within a programmable time, the system releases the door phone and stops the
ringing. Stations may call the door phone directly and monitor the surrounding
areas.
DOOR PHONE NIGHT RING
The ring destination of door phone calls may be different at night than during the
day. For example, large factories may want these calls directed to a security desk
after hours.
4.9 
						

							4.10
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override
the automatic privacy of another station or outside trunk. Programming allows barge-
in with or without a warning tone. Stations may also be programmed as “secure”
so that they cannot be barged-in on.
WITH WARNING TONE
When the barge-in with tone option is set, the barging-in keyset has its microphone
on and the barged-in on station receives an override display. A double burst of
warning tone sounds and repeats every ten seconds. This feature does not work
from single line sets.
WITHOUT WARNING TONE
When the barge-in without tone option is set, the barging-in keyset has its micro-
phone muted and the barged-in on station does not receive an override display.
This feature does not work from single line sets.
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS
CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNICATIONS
AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MISUSE OF THIS
FEATURE.
EXECUTIVE/SECRETARY POOLING
Each keyset may be defined as a BOSS or a SECRETARY in system programming.
Each BOSS can have up to four SECRETARIES and each SECRETARY can have
up to four BOSSES. These arrangements are known as executive/secretary pools.
There can be multiple pools in a system. When a BOSS is in DND, all calls to the
BOSS ring the first SECRETARY assigned to that BOSS; if that SECRETARY is busy,
the call hunt to the next available SECRETARY assigned to that BOSS. If the SEC-
RETARY must communicate with the BOSS while he/she is in DND, pressing the
corresponding BOSS button on the SECRETARY’s keyset results in an Auto An-
swer intercom call being made to the BOSS (providing the BOSS is free). A station
can only be the BOSS of one SECRETARY pool. In addition, a station cannot be in
more than one pool.
EXTERNAL MUSIC INTERFACE
The system provides an interface for connecting a customer-provided external
music source. This interface can be used for background music, station music on
hold or trunk music on hold.
EXTERNAL PAGE INTERFACE
The system provides an interface for connecting customer provided external pag-
ing equipment. This interface has s 600 ohm impedance. 
						

							4.11
FAX COMPATIBILITY
By connecting the facsimile machine to any single line station port, there is no
need for a dedicated FAX line. Incoming calls can be manually transferred to the
facsimile machine. Any line in the system may be selected to send a FAX.
FLASH KEY OPERATION
While a user is on an outside line, pressing the FLASH key will flash the central office or
PBX. This is used for custom calling features on C.O. lines or in conjunction with
CENTREX/PBX operation. System programming allows individual flash times for C.O.
and PBX lines. When C.O. or PBX flash is not required, setting the timers for two sec-
onds releases the existing call and returns dial tone to make a new call.
FLEXIBLE NUMBERING
System programming allows stations to have two, three or four digit extension num-
bers beginning with the digit 2 or 3. Default extension numbers begin with 201.
Station hunt group access codes can be two or three digits beginning with the digit
5. These can be changed but it will affect other feature access codes. All user guides
are written using the default numbering plan.
FLEXIBLE RINGING
Each C.O. line can be programmed to ring at any station or station group. Each line
can be assigned a day ring destination and a night ring destination.
HOLD RECALL TO OPERATOR
Lines left on hold will recall the stations that put them on hold after a preprogrammed
period of time. If the station does not answer the recall, it will return to the system
operator.
HOT LINE
Stations can be programmed to call a pre-defined station or station group when-
ever that station goes off-hook. A hot line delay timer of 1–250 seconds can be
programmed to allow sufficient time to make a different call.
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their tele-
phones from the group by pressing the In/Out of Group button providing that there
is someone still in the group. Stations out of a group will not receive calls to that
group but will continue to receive calls to their individual extension numbers. When
desired, the user may put him/herself back into the group by pressing the button
again. Users who do not have this button may dial the access code and the group
desired. A station user is allowed to be in several groups, providing a key and the
extender of that group are assigned for each group on the user’s phone. 
						

							INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group. This al-
lows all members of the group to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows
any outside line to be used for incoming calls only, outgoing calls only or both way
service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dial-
ing out as well as allow or deny answering for each outside line.
INTERNAL PAGE (FOUR ZONES)
Any keyset may be assigned to one of four internal page zones. Any station may
page the keyset speakers in any zone using the corresponding access code. By
dialing internal paging access code, then ✱, all internal zones are accessed.
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the most cost effec-
tive central office route for the outside number dialed by any station. The DS 616
LCR program includes the following features:
!Option to use or not use LCR on a tenant basis
!Programmable LCR access code
!Digit analysis table 1000 entries each with ten digits
!Routing by time of day and day of week (4 time bands per day)
!Routing according to individual station class
!Modify digits table 100 entries
!Flexible trunk group advance timer
!Option to use or not use trunk group advance warning tones
LIVE SYSTEM PROGRAMMING
The system can be programmed from any display keyset or personal computer
without interrupting normal system operation. There are three levels of program-
ming: technician, customer and station. The technician level has access to all pro-
grams and can allow the customer access to system programs as needed. Techni-
cian and customer access are controlled by different security passcodes. Program-
ming from a PC requires the PCMMC program.
LOUD BELL CONTROL
Connecting any audible device (that operates on a normal tip and ring circuit) to a
single line station port will provide external loud ringing of incoming calls. For
added flexibility, this station port may be programmed for both day and night ring-
ing.
4.12 
						

							MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the
paged party to meet the user for a private conversation.
MESSAGE WAITING INDICATIONS
When calling a station and receiving a busy signal or the no answer condition, the
caller can leave an indication that a message is waiting. The message button will
flash red at the messaged keyset. A single line phone will receive a distinctive
message waiting dial tone. Five message waiting indications can be left at any
station.
MICROPHONE ON/OFF PER STATION
The microphone can be disabled at any keyset. When the microphone is disabled,
the keyset cannot use the speakerphone, although on-hook dialing and group lis-
tening are still possible.
MUSIC ON HOLD—FLEXIBLE
The system provides for either an external music on hold device, internally-gener-
ated tones or no music, to be received by stations or C.O. lines placed on hold. If no
service is desired, each station/trunk can be programmed to receive either a 50
ms tone or no music. The system generated tone is a beep every 3.5 seconds.
NIGHT SERVICE
The DS 616 provides separate ringing locations for all trunks in both the day and
the night modes.
AUTOMATIC
Automatic night service allows each tenant to automatically go in and out of night
service according to the system clock. There are separate time options available
for each day of the week. This feature can be overridden by a manual night service
key and passcode.
MANUAL
The operator presses the NIGHT key and then dials a passcode to change day
mode to night mode operation.
OFF-HOOK CALL ALERT
Users may call a busy keyset and offer it another call by sending an off-hook ring
signal. Busy stations may also be alerted to important or emergency calls by re-
ceiving a ring burst each time the DSS key is pressed.
OPERATOR GROUP
The operator group can contain 16 stations to answer incoming calls. Calls to this
group can be set for distributed, sequential or unconditional ringing. Operators
can use the In/Out of Group feature to meet flexible operator requirements.
4.13 
						

							OUTGOING CALL RESTRICTION
Selected stations may be restricted from placing outside calls. They can, however,
receive calls.
OVERFLOW
OPERATOR
When calls ringing a operator group go unanswered, they can overflow to another
destination after a programmed period of time. The operator group has its own
timer. The overflow destination can be a station or station group.
STATION GROUP
When calls ringing a station group go unanswered, they can overflow to another
destination after a programmed period of time. Each station group has its own
timer. The overflow destination can be a station or station group.
PAGING
The system software allows the use of four (4) internal and one (1) external paging
zones. Stations can page, all internal zones, the external zone or all zones simulta-
neously. Using system programming, each station may be allowed or denied the
abilities to make and/or receive page announcements to any zone or combination
of zones.
PRIME LINE SELECTION
Any station can be programmed to select a specific line, line group, telephone
number, station or station group.
PRIVATE LINES
For private line use, stations can be prevented from dialing and/or answering any line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This
allows up to four other parties to join your conversation by simply pressing the line
button. This is similar to 1A2 key telephone operation.
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be
customized to best fit the end user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originat-
ing station if not answered within a programmable time. A recall that goes unan-
swered for the duration of the attendant recall timer will recall to the system opera-
tor group. Hold, transfer, camp-on and attendant recalls have individual program-
mable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.
4.14