Samsung Dcs Compact System Falcon Keyset User Guide

							SAMSUNG 
DCS COMPACT SYSTEM
June 2001
FALCON 
KEYSET USER GUIDE
Every effort has been made to eliminate errors and ambiguities in the information contained in this
guide. Any questions concerning information presented here should be directed to SAMSUNG TELE-
COMMUNICATIONS AMERICA, 2700 N.W. 87th Avenue, Miami, FL 33172, telephone (305) 592-2900.
SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the
erroneous interpretation or use of information presented in this guide. 
						

							TABLE OF CONTENTS
ABOUT THIS BOOK
..........................................................1
THINGS YOU SHOULD KNOW
............................2–9
ASSEMBLING YOUR KEYSET
................................10
ADDING A KEYSET DAUGHTERBOARD
MODULE
..............................................................................11
OUTSIDE CALLSMaking an Outside Call ....................................................................12
Answering an Outside Call ................................................................12
Universal Answer  ..............................................................................12
Recall/Flash ......................................................................................13
Busy Line Queuing with Callback  ....................................................13INTERCOM CALLSCalling Other Stations ......................................................................14
Answering Intercom Calls..................................................................14
Answer Modes ..................................................................................14
Busy Station Callback ......................................................................15
Busy Station Camp-on ......................................................................15
Calling Your System Operator ..........................................................15CALL PROCESSINGHolding Calls................................................................................16–17
Transferring Calls ........................................................................17–18
Transfer with Camp-On......................................................................18
Transfer to Voice Mail ........................................................................18
Call Waiting ........................................................................................18
Conference Calls ..............................................................................19
Forwarding Calls ..........................................................................19–22
Call Pickup ........................................................................................22 
						

							CUSTOMIZING YOUR KEYSETAME BGM ..........................................................................................34
AME Password ..................................................................................34
Answer Machine Emulation ..............................................................34
Select Ring Tone ................................................................................35
Change Your Passcode ....................................................................35
Set Answer Mode ..............................................................................35
Automatic Hold ..................................................................................36
Headset Operation ............................................................................36
Hot Keypad ........................................................................................36
Key Confirmation Tone ......................................................................36
Rejoining a Page ..............................................................................37
Ring Preference ................................................................................37DISPLAY FEATURESInteractive Display Keys ....................................................................38
Directory Information  ...................................................................... 38
Dial by Directory ................................................................................39
Call Progress Displays ......................................................................39
Display Number Dialed......................................................................39
Call Duration Timer ............................................................................39
Auto Timer ........................................................................................40
Timer Function ..................................................................................40
Viewing Message Indications ............................................................40
Alarm Reminder Messages ........................................................40–41
Personal Speed Dial Names ............................................................41
Station Names ..................................................................................42
Managing Key Assignments..............................................................42
Caller ID ......................................................................................43–46
LCR with Clear ..................................................................................46
DIALING FEATURESSpeed Dialing ....................................................................................23
Programming Personal Speed Dial Numbers ............................23–24
One Touch Speed Dialing ................................................................24
Last Number Redial ..........................................................................24
Save Number with Redial ..................................................................24
Chain Dialing ....................................................................................25
Automatic Redial/Retry ......................................................................25
Pulse to Tone Changeover ................................................................25PAGING AND MESSAGINGMaking an Internal Page....................................................................26
Making an External Page ..................................................................26
All Page ..............................................................................................26
Meet Me Page ....................................................................................27
Call Park and Page ............................................................................27
Messages—Set and Cancel ........................................................27–28
Returning Messages ..........................................................................28
Programmed Messages ....................................................................28CONVENIENCE FEATURESDo Not Disturb ..................................................................................29
One Time DND ..................................................................................29
Mute ..................................................................................................29
Background Music ............................................................................29
Appointment Reminder/Alarm Clock ................................................30
Door Phone Calls ........................................................................30–31
Executive/Secretary Hotline ..............................................................31
Group Listening ................................................................................31
Account Codes ..................................................................................31
Locking Your Keyset ..........................................................................32
Off-Hook Voice Announce ..........................................................32–33
OHVA Block ......................................................................................33
OHVA Reject ......................................................................................33
In Group/Out of Group ......................................................................33 
						

							ABOUT THIS BOOK
Your FALCON keyset is the most visible part of your telephone system. No
matter what model keyset you are using telephone calls are handled the
same way. The 28B and 18B keysets have additional conveniences that are
not available to 8B keyset users. These are noted throughout this guide.
Please take the time to study this guide and to become familiar with the op-
eration of your keyset. Keep this guide handy. You may need to look up in-
structions for infrequently used features.
Learning to use your keyset correctly will make everyday telephone commu-
nications a breeze.
1
SVMi-4
.........................................................................................47
Flow Chart .........................................................................................48
Accessing your Mailbox ....................................................................48
Getting Started ..................................................................................49
Listening to your Messages ..............................................................49
Message Forwarding Options ...........................................................50
Sending Messages ............................................................................50
Personal Greetings ............................................................................51
Mailbox Administration ......................................................................51
Personal Services ..............................................................................52
Keyset User Features ........................................................................52
Interactive Displays for SVMi-4 .........................................................53
PERSONAL SPEED DIAL NUMBERS
...........55-56 
						

							3 Your outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They stay right
where you put them and are identified with a green flashing light.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONEAll FALCON keysets are speaker phones. Pressing ANS/RLSkey will answer
or release a call on the speakerphone. Switching from the handset to the
speakerphone is easy. Press the SPEAKERkey and hang up the handset.VOLUME CONTROLSThe FALCON keysets use the UPand DOWNkeys to adjust the ringer vol-
ume while the keyset is ringing, the speaker volume while the speakerphone
is in use and the handset volume while you are listening. These three levels
will be stored in memory until changed. If background music is turned on at
your keyset, the volume keys will also control the level of music. The volume
of pages heard through the speaker of a keyset can be adjusted during a
page announcement by using the volume keys. There are 16 levels for each
volume setting. The volume of off-hook ring is controlled by a user-program-
mable setting.TERMINAL STATUS INDICATORThe terminal status indicator light is positioned on the top right corner of the
keyset above the display. The terminal status indicator is a tri-colored (red,
green, and amber) light that provides greater visibility of your keysets status
than the individual key LEDs. The terminal status indicator provides the fol-
lowing indications:
• Busy/Off Hook Steady Red
• Intercom Ring Flashing Red
• Outside Call Ring Flashing Green
• Recall Ring Flashing Amber
• Message Waiting Flashing Red
• Do Not Disturb Fast Flash Red at 1 Second Intervals
THINGS YOU SHOULD KNOW
USER ORIENTATIONFALCON telephones are called “keysets.” They contain buttons or “keys”
that are used to access or activate the many features of your office phone
system. The keys with paper designation strips are programmable keys. This
means they can be programmed for a specific function on your keyset and
that same button can be something different on another keyset. See the sys-
tem manager to get your most frequently used features assigned to your
programmable keys. When changes are made, be sure that your program-
mable keys are relabeled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your system can have individual C.O. line keys
or lines may be assigned to groups. When they are in a group, you access
a line by dialing an access code or pressing a route button. For example, dial
9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is
used, pressing the “LCR” key will automatically select a preprogrammed
C.O. line according to what digits are dialed. Each line in the system is num-
bered, beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific sta-
tions. You can press a DSS key instead of dialing the extension number. A
DSS key  lights red when that station is busy (Busy Lamp Indication).
Falcon keysets provide distinctive ring patterns:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.CALL INDICATIONSThe keys on your phone have light emitting diodes (LEDs). These are tri-col-
ored LEDs that light green, red or amber (green and red together). 
Intercom calls, also called internal calls, always appear on your CALLbut-
tons. They will always light green. You can have up to eight CALLbuttons,
but at least two are recommended.
Outside calls appear on individual line keys if they are assigned. When an
individual line is not assigned to its own key, it will appear on a CALLbutton.
2 
						

							5
28 BUTTON FALCON KEYSET
Scroll
Call 1 Call 2 Message
Memory Redial
Transfer Speaker
HOLDANS/RLS
Volume12
ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0OPER
FALCON 28B
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to acti-
vate features
via the display.
SCROLL KEY
Used to scroll
through dis-
plays.
20 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons, intercom
calls, outside lines and many other
system features.8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for handset,
speaker, background
music, ring and page vol-
umes. 
MICRO-
PHONE 
For handsfree 
operation.
ANSWER/RELEASE KEY
HOLD KEY
SPEAKER 
For hands-
free opera-
tion and ring-
ing.
4FEATURE ACCESS CODESThis user guide is written based on the default access code for using sys-
tem features. If the system numbering plan has been changed some of the
access codes may not be correct. Your installing company can inform you
of the correct codes.SYSTEM TONESThe system provides several tones to assist you. Some of these tones are
already familiar to you.Intercom Dial Tone—A steady tone that indicates you can begin dialing.DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS 
						

							7
8 BUTTON FALCON KEYSET
Scroll
HOLDANS/RLS
12
ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0OPER
Call 1 Call 2
Message Transfer
Speaker VOLUMEFALCON 8B
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS Used to
activate features via the
display.
SCROLL KEY Used to
scroll through displays.
8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.VOLUME CONTROL
KEYS Used to set inde-
pendent levels for hand-
set, speaker, background
music, ring and page vol-
umes. MICROPHONE 
For handsfree opera-
tion.
ANSWER/
RELEASE KEY HOLD KEY
SPEAKER 
For hands-
free opera-
tion and ring-
ing.
618 BUTTON FALCON KEYSET
Scroll
Call 1 Call 2 Message
Memory Redial
Transfer Speaker
HOLDANS/RLS
Volume12
ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0OPER
FALCON 18B
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to acti-
vate features
via the display.
SCROLL KEY
Used to scroll
through dis-
plays.
10 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons, intercom
calls, outside lines and many other
system features.8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for handset,
speaker, background
music, ring and page vol-
umes. 
MICRO-
PHONE 
For handsfree 
operation.
ANSWER/RELEASE KEY
HOLD KEY
SPEAKER 
For hands-
free opera-
tion and ring-
ing. 
						

							KEYSET DAUGHTER MODULES[28 AND 18 BUTTON KEYSETS ONLY]
Falcon 28 and 18 button keysets can have one of three different types of
daugher module installed on them to enhance the operation of the keyset or
to provide an additional local port depending on the type of module.FALCON KDB-DIGITAL LINE 
INTERFACE (FKDBD)If your keyset is connected to a Digital Line Interface (DLI) port that supports
2B+D operation (your installing company can determine this) you may
install a daughter module that provides a Digital Line Interface (DLI) port for
connection of a digital station device such as a keyset or 64 button module.FALCON KDB-SINGLE LINE
INTERFACE (FKDBS)If your keyset is connected to a Digital Line Interface (DLI) port that supports
2B+D operation (your installing company can determine this) you may
install a daughter module that provides a Single Line Interface (SLI) port for
connection of a standard telephone device such as a cordless phone.FALCON KDB-FULL DUPLEX (FKDBF)The standard speakerphone mode of operation for a Falcon keyset is “half
duplex”. This means that you cannot transmit and receive speech at the
same time. Adding a FKDBF to your keyset will convert the speakerphone
into full duplex mode enhancing its operation. In addition the FKDBF may
have up to three (3) external microphones attached to it for conference room
type applications. These microphones require an “EXTMIC” key pro-
grammed on the keyset to activate or deactivate them.
9 8
64 BUTTON FALCON AOM
12345
678910
11 12 13 14 15
16 17 18 19 20
21 22 23 24 25
26 27 28 29 30
31 32 33 34 35
36 37 38 39 40
41 42 43 44 45
46 47 48 49 50
51 52 53 54 55
56 57 58 59 60
61 62 63 64
64 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for
One Touch dialing and many other
system features. 
						

							11
ADDING A KEYSET 
DAUGHTERBOARD MODULE
• Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the key-
set body with your fingertips.
• Remove the two knockouts from the bottom of the keyset.
• Plug in the daughter module and secure with the two screws provided.
10
ASSEMBLING YOUR KEYSET
• Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the key-
set body with your fingertips.
• Plug the handset cord into the jack marked with the      symbol.
• Route the handset cord out the RIGHT side of the keyset as you look at
it face down.
• Reattach the base pedestal.
• Plug the line cord into the jack on the base of the keyset marked with the   
symbol and route it through one of the cable channels in the bottom  
of the base pedestal.
SECURING
SCREWS
REMOVE
KNOCKOUTS 
						

							RECALL DIAL TONEPress the NEWbutton to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASHkey may
be programmed to recall dial tone. SENDING A FLASHWhile on an outside call, press the FLASHkey to send a flash to the tele-
phone company. This is required for some custom calling features or CEN-
TREX use.BUSY LINE QUEUING WITH CALLBACKIf you receive a busy signal when you are selecting an outside line, this
means that the line or group of lines is busy.
• Press the CBKkey or dial 44. You will hear confirmation tone.
• When the line becomes free, the system will call you back.
• Lift the handset or press the ANS/RLSkey to answer, wait for dial tone
and dial the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you
have set a callback, your CBKkey will light.
2. If the Hot Keypad feature has been turned off, you must first lift the hand-
set or press the SPEAKERkey before dialing.
13 12
OUTSIDE CALLS
MAKING AN OUTSIDE CALL• Lift the handset and press an idle outside line button, line group button
or dial a line access code to receive dial tone—OR—press an idle out-
side line button, line group button or dial a line access code to receive
dial tone through the speaker—OR—press SPEAKERreceive intercom
dial tone and dial a line access code.
• Dial the telephone number.
• Finish the call by replacing the handset or pressing the ANS/RLSkey.
NOTE: You will receive No More Calls tone when you attempt to make a call
and there is no key available for that line.
• If Least Cost Routing is enabled on your phone system, this button may
be labeled LCRor accessed by dialing an access code (usually 9).
• If your system is programmed to require an authorization code before
making a call, dial ✱plus a valid code before selecting a C.O. line. 
• If your system is programmed to require an account code before mak-
ing a call, press the ACCTbutton or dial 47plus a valid code, press the
ACCTbutton again and then select a C.O. line.
For more information on authorization and account codes, see your system
administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKERkey before dialing.ANSWERING AN OUTSIDE CALL• Lift the handset and you are automatically connected to the ringing call. 
See Ring Preference under Customizing Your Keyset—OR—press the
ANS/RLSkey to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the
flashing button to answer.UNIVERSAL ANSWEROutside lines may be programmed to ring a general alerting device. To an-
swer calls ringing this device, dial 67or press the UAkey. This device can
operate in the Day or Night mode.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKERkey before dialing.