Samsung CLP 610ND User Manual

							
7.7   
5 Pull the jammed paper out in the di rection shown. To avoid tearing 
the paper, pull it out gently and slowly.
6 Close the front cover firmly. The machine will resume printing.
Caution
If the front cover is not completely closed, the machine will not 
operate.
Understanding display messages
Messages appear on the Smart Panel program window or on the control 
panel display to indicate machine status or errors. Refer to the tables 
below to understand the messages meaning to correct the problem, if 
necessary. Messages and their explanat ions are listed in alphabetical 
order.
Note
• When you call for service, it is very convenient to provide the 
service representative with the  contents of the display message.
• If the message is not in the table, cycle the power and try the 
printing job again. If the problem persists, call for service. 
• Some messages may not appear in the display depending on 
options or models. If so, it is not applicable to your machine.
* xxx indicates the media type.
* yyy indicates the tray.
MessageExplanationSolution
[yyy]
Cassette Out The tray cassette is 
not inserted, or not 
properly closed. To close the tray, 
lower the rear edge, 
align it with the slot, 
and slide it into the 
printer.
[yyy]
Paper Empty There is no paper in 
the tray.
Load paper in the 
tray. (Page 4.4)
ADC Not
Confirm Error There is a problem 
in the ADC (Analog 
to Digital Converter) 
of your machine. Cycle power. If the 
problem persists, 
contact the service 
representatives.
ADC Slope Error
Cycle Power The temperature 
slope for ADC 
(Analog to Digital 
Converter) detects 
the value out of the 
normal range. Cycle power. If the 
problem persists, 
contact the service 
representatives.
Adjusting...
Registration The machine is 
adjusting the color 
registration. Wait a few minutes.
Deve Motor
Locked There is a problem 
with the 
development motor 
to machines which 
moves the toner 
supply device. Cycle power. If the 
problem persists, 
contact the service 
representatives.
Door Open/Check 
Transfer Belt The front cover or 
the top cover is not 
securely latched. Close the cover until it 
locks into place.
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7.8   
Duplex Jam 0
Check Inside Paper has jammed 
during duplex 
printing. This is 
applicable only to 
machines with this 
feature.  Clear the jam. 
(Page 7.1)
Fuser Fan 
Locked There is a problem 
with the fan for the 
fuser unit. Cycle power. If the 
problem persists, 
contact the service 
representatives.
Install 
Transfer Belt The transfer belt is 
not installed. Install a Samsung-
genuine transfer belt. 
(Page 8.1, Page 6.6)
Install Toner The toner cartridge 
is installed 
improperly, or not 
installed. Reinstall the toner 
cartridge two or three 
times to confirm it is 
seated properly. If the 
problem persists, the 
toner cartridge is not 
being detected. 
Contact the service 
representatives.
Invalid Toner The toner cartridge 
which the arrow 
indicates is not 
suitable for your 
machine. Install the 
corresponding toner 
cartridge with a 
Samsung-genuine 
cartridge. (Page 6.4)
Invalid Transfer 
Belt The transfer belt is 
not suitable for your 
machine. Reinstall the transfer 
belt two or three times 
to confirm it is seated 
properly. Make sure 
that the transfer belt 
is Samsung-genuine 
product. If the 
problem persists, 
contact the service 
representatives.
IP Conflict The network IP 
address you have 
set is being used by 
someone else. Check the IP address 
and reset it if 
necessary. (Page 3.2)
Load Manually
Press Stop Key The multi-purpose 
tray is empty in 
manual feed mode. Load paper in the 
multi-purpose tray. 
(Page 4.6)
Load
[xxx] In [yyy] There is no 
corresponding paper 
in the corresponding 
tray. Load corresponding 
paper in the 
corresponding tray. 
(Page 4.4)
MessageExplanationSolution
Low Heat Error
Cycle Power
The fuser unit is low-
heated. Cycle power. If the 
problem persists, 
contact the service 
representatives.
OPC Motor 
Locked There is a problem 
with the main motor 
for the machine. Cycle power. If the 
problem persists, 
contact the service 
representatives.
MP Tray 
Paper Jam 0 Paper has jammed 
in the multi-purpose 
tray. Clear the jam. 
(Page 7.3)
New Fuser
Error The problem has 
occurred in the 
newly installed fuser 
unit. Cycle power. If the 
problem persists, 
contact the service 
representatives.
Non SAMSUNG 
To n e r The toner cartridge 
which the arrow 
indicates is not a 
Samsung-genuine 
cartridge.
  Stop    You can select either 
Stop
 or Continue  
with the left/right 
arrow.
If you select  Stop by 
pressing  OK on the 
control panel, the 
machine stops 
printing. If you select 
Continue , the 
machine keeps 
printing, but the 
quality cannot be 
guaranteed. 
If you do not select 
any, the machine will 
work as if  Stop is 
selected. 
Replace the 
corresponding toner 
cartridge with a 
Samsung-genuine 
cartridge. (Page 6.4)
Paper Jam 0
Open/Close Door Paper has jammed 
in the paper feed 
area and inside the 
machine. Clear the jam. 
(Page 7.1)
Paper Jam 1
Open/Close Door Paper has jammed 
inside the machine. Clear the jam. 
(Page 7.1)
Paper Jam 2
Check Inside Special print media 
has jammed in the 
paper exit area. Clear the jam. 
(Page 7.5)
MessageExplanationSolution
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7.9   
Replace Fuser The life of the fuser 
unit is expired. Replace the fuser unit 
with a new one. 
Contact the service 
representatives.
Replace Fuser 
Soon The life of the fuser 
unit will be expired 
soon. Replace the fuser unit 
with a new one. 
Contact the service 
representatives.
Replace Transfer 
Belt The life of the 
transfer belt is 
expired. Replace the paper 
transfer belt with a 
new one. Contact the 
service 
representatives.
Replace Transfer 
Belt Soon The life of the 
transfer belt will be 
expired soon. Replace the transfer 
belt with a new one. 
Contact the service 
representatives.
Replace [yyy]
Pick-Roller The life of the tray 
pick-up roller has 
expired. Replace the pick-up 
roller with a new one. 
Contact the service 
representatives.
Self Diagnostics 
LSU The LSU (Laser 
Scanning Unit) in 
your machine is 
checking problems 
detected.  Wait a few minutes.
Self Diagnostics 
Te m p e r a t u r e The engine in your 
machine is checking 
problems detected.  Wait a few minutes.
Sleeping... The machine is in 
the power save 
mode. When data is 
received, it switches 
to on-line 
automatically.
System Fan 
Locked There is a problem 
with the main fan for 
the machine. Cycle power. If the 
problem persists, 
contact the service 
representatives.
MessageExplanationSolution
Toner Empty
The toner cartridge 
which the arrow 
indicates has run 
out.
  Stop   
Note
If the black toner 
cartridge is empty, 
Black Only  
message does not 
appear.  You can select the 
option among 
Stop, 
Continue  or Black 
Only  with the left/right 
arrow. If you select 
Stop  by pressing  OK 
on the control panel, 
the machine stops 
printing. If you select 
Continue , the 
machine keeps 
printing, but the 
quality cannot be 
guaranteed. If you 
select  Black Only , 
the machine prints 
the data in black. In 
this case, the mono 
printing feature is 
preset in the printer 
properties. 
If you do not select 
any, the machine will 
work as  Stop is 
selected. Replace the 
corresponding toner 
cartridge with a 
Samsung-genuine 
cartridge. (Page 6.4) 
Toner Exhausted The lifespan of the 
toner cartridge 
which the arrow 
indicates is reached. This message 
appears when the 
toner is completely 
empty, and your 
machine stops 
printing. Replace the 
corresponding toner 
cartridge with a 
Samsung-genuine 
cartridge. (Page 6.4)
To n e r  L o w The toner cartridge 
which the arrow 
indicates is almost 
empty. Take out the 
corresponding toner 
cartridge and 
thoroughly shake it. 
By doing this, you can 
temporarily 
reestablish printing 
operations. 
(Page 6.3)
Tray 2 
Paper Jam 0 Paper has jammed 
in the optional tray. Clear the jam. 
(Page 7.6)
MessageExplanationSolution
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7.10   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the prob lem persists, call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing. Clear the paper jam. (See Clearing paper 
jams on page 7.1.)
Paper sticks 
together. • Ensure there is not too much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the thickness of the paper.
• Make sure that you are using the correct type  of paper. (See Specifications on print 
media on page 4.2.)
• Remove paper from the tray and flex or fan  the paper.
• Humid conditions may cause some paper to  stick together.
Multiple sheets of 
paper do not 
feed. • Different types of paper
 may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam, 
clear the paper jam. (See Clearing paper 
jams on page 7.1.)
Paper does not 
feed into the 
machine. • Paper has not been loaded correctly. Remove 
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove  excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
machine. (See Specifications on print 
media on page 4.2.)
• Remove any obstructions from inside the  machine.
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the multi-purpose 
tray.
• An incorrect type of paper is being used. Use  only paper that meets the specifications 
required by the machine. (See Specifications 
on print media on page 4.2.)
• There may be debris inside the machine. 
Open the front cover and remove the debris.
Envelopes skew 
or fail to feed 
correctly. Ensure the paper guides are against both sides 
of the envelopes.
Printing problems
ConditionPossible causeSuggested solutions
The 
machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the 
power switch and the power 
source.
The machine is not 
selected as the 
default printer. Select a machine name as 
your default printer in your 
Windows.
Check the machine  for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. (See  Clearing paper jams on page 7.1.)
• No paper is loaded. Load paper. (See Loading 
paper on page 4.4.)
• The toner cartridge is not installed. Install the toner  cartridge.
If a system error occurs, contact your service 
representative.
The connection cable 
between the 
computer and the 
machine is not 
connected properly. Disconnect the printer cable 
and reconnect it.
The connection cable 
between the 
computer and the 
machine is defective. If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect. Check the Windows printer 
setting to make 
sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.
The machine may be 
configured 
incorrectly.  Check the printer properties 
to ensure that all of the print 
settings are correct. 
The printer driver 
may be incorrectly 
installed. Repair the printer software. 
See 
Software section.
The machine is 
malfunctioning. Check the display message 
on the control panel to see if 
the machine is indicating a 
system error. Contact a 
service representative.
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7.11   
The print 
quality is 
not good or 
not clear. The environment is in 
the low temperature 
and low humidity. 
This envionment can 
cause the unclear 
print quality. Go to printer properties, and 
change the printer language 
in Printer tab.
The black 
color of the 
print-out is 
not vivid 
black or 
fades.  When the black toner 
cartridge is empty, 
the machine makes 
the black color 
compounded from 
the rest three color 
toner cartridges. This 
black-like color may 
not be exactly the 
same as the true 
black. Also, if the rest 
three color toner 
cartridges are getting 
empty, the color may 
fade. Replace the black toner 
cartridge.
The 
machine 
selects print 
materials 
from the 
wrong 
paper 
source. The paper option that 
was selected in the 
machine properties 
may be incorrect.
For many software 
applications, the paper 
source selection is found 
under the 
Paper
 tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.
A print job 
is extremely 
slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings such as 
adjusting the resolution.
Half the 
page is 
blank. The page orientation 
setting may be 
incorrect. Change the page orientation 
in your application. See the 
printer driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure the paper size in the 
printer driver settings 
matches the paper in the 
tray.
Or, ensure the paper size in 
the printer driver settings 
matches the paper selection 
in the software application 
settings you use.
ConditionPossible causeSuggested solutions
The 
machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.
Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.
The wrong printer 
driver was selected. Check the application’s 
printer selection menu to 
ensure that your machine is 
selected.
The software 
application is 
malfunctioning. Try printing a job from 
another application.
The operating system 
is malfunctioning. Exit Windows and reboot the 
computer. Turn the machine 
off and then back on again.
If you are under the 
DOS environment, 
the font setting for 
your machine may be 
set incorrectly.  Change the font setting. See 
3.5
Pages print, 
but they are 
blank. The toner cartridge is 
defective or out of 
toner. Redistribute the toner, if 
necessary. 
If necessary, replace the 
toner cartridge.
The file may have 
blank pages. Check the file to ensure that 
it does not contain blank 
pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service 
representative.
PDF file 
does not 
print 
correctly-
some parts 
are missing 
in the 
graphics, 
text or 
illustrations. Incompatibility 
between the PDF file 
and the Acrobat 
products.
Printing the PDF file as an 
image may enable the file to 
print. Turn on 
Print As Image 
from the Acrobat printing 
options.
Note: It will take longer to 
print when you print a PDF 
file as an image.
ConditionPossible causeSuggested solutions
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7.12   
The print 
quality of 
photos is 
not good. 
Images are 
not clear. The resolution is set 
to 
Normal .  Change the resolution to 
Best
 in the machine 
properties window and then 
try printing again. 
The resolution of the 
photo is very low.  Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
Yo u r  
machine 
has an odd 
smell 
during initial 
use. The oil used to 
protect the fuser is 
evaporating.
After printing about 100 color 
pages, there will be no more 
smell. It is a temporary issue.
Before 
printing, the 
machine 
emits vapor 
near the 
output tray. Using damp paper 
can cause vapor 
during printing.
This is not a problem. Just 
keep printing.
ConditionPossible causeSuggested solutionsPrinting quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. 
ConditionSuggested solutions
Light or faded printIf a vertical white streak
 or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the to ner cartridge life. If 
this does not improve t he print quality, install 
a new toner cartridge.
• The paper may not meet paper  specifications; for example, the paper may 
be too moist or rough. (See Specifications 
on print media on page 4.2.)
• If the entire page is light, the print resolution  setting is too low or th e toner save mode is 
on. Adjust the print resolution and turn the 
toner save mode off. See the help screen of 
the printer driver and refer to Software 
section, respectively.
• A combination of faded or smeared defects  may indicate that the toner cartridge needs 
cleaning. Contact a service representative.
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU, 
contact a service representative. 
Toner specks• The paper may not meet specifications; for 
example, the paper may be too moist or 
rough. (See Specifications on print 
media on page 4.2.)
• The paper transfer belt may be dirty. Clean  the inside of your machine. Contact a 
service representative.
• The paper path may need cleaning. Contact  a service representative.
DropoutsIf faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of pa per may be defective. 
Try reprinting the job.
• The moisture content of the paper is uneven  or the paper has moist spots on its surface. 
Try a different brand of paper. (See 
Specifications on print media on page 4.2.)
• The paper lot is bad. The manufacturing 
processes can cause so me areas to reject 
toner. Try a different kind or brand of paper.
• If these steps do not correct the problem, 
contact a service representative.
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7.13   
White Spots  White spots appear on the page:
• The paper is too rough and a lot of dirt from 
the paper falls to the inner devices within 
the machine, which means the transfer belt 
may be dirty. Clean the inside of your 
machine. Contact a service representative.
• The paper path may need cleaning. Contact 
a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The toner cartridge has probably been scratched. Remove the toner cartridge and 
install a new one.
If white vertical streaks appear on the page:
• Clean the inside of the machine. Contact a  service representative to clean the inside of 
the machine.
Color or Black 
backgroundIf the amount of backg round shading becomes 
unacceptable:
• Change to a lighter weight paper. (See 
Specifications on print media on page 4.2.)
• Check the environmental conditions: very  dry conditions (low humidity) or a high level 
of humidity (higher than 80% RH) can 
increase the amount of background 
shading.
• Remove the old toner cartridge, and then 
install a new one. (See Replacing the toner 
cartridge on page 6.4.)
Toner smear• Clean the inside of the machine. Contact a service representative to clean the inside of 
the machine.
• Check the paper type and quality. (See  Specifications on print media on page 4.2.)
• Remove the paper transfer belt, and then 
install a new one. (See Replacing the toner 
cartridge on page 6.4.)
ConditionSuggested solutions
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• Clean the inside of the machine. Contact a service representative to clean the inside of 
the machine. After cleaning the inside of the 
machine, if you still have the same 
problems, install a new  toner cartridge of the 
problem color. See Replacing the toner 
cartridge on page 6.4.
• Parts of the machine may have toner on  them. If the defects o ccur on the back of the 
page, the problem will likely correct itself 
after a few more pages.
• The fusing assembly may be damaged. 
Contact a service representative.
Background scatterBackground scatter result s from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing 
with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If background scatter occurs on an  envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.
• If background scatter covers the entire  surface area of a printed page, adjust the 
print resolution through your software 
application or in printer properties.
Misformed 
characters• If characters are improperly formed and producing hollow images, the paper stock 
may be too slick. Try different paper. (See 
Specifications on print media on page 4.2.)
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See 
Specifications on print media on page 4.2.)
• Ensure that the paper  or other material is 
loaded correctly and the guides are not too 
tight or too loose against the paper stack.
ConditionSuggested solutions
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7.14   
Curl or wave• Ensure that the paper  is loaded properly.
• Check the paper type and quality. Both high  temperature and humidity can cause paper 
curl. (See Specifications on print media on 
page 4.2.)
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper  is loaded properly.
• Check the paper type and quality. (See 
Specifications on print media on page 4.2.)
• Turn the stack of paper over in the tray. Also  try rotating the paper 180° in the tray.
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of 
the machine. Contact a service 
representative.
Black pages• The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective and 
need replacing. Remove the toner cartridge 
and install a new one. (See Replacing the 
toner cartridge on page 6.4.)
• The machine may require repair. Contact a  service representative.
ConditionSuggested solutions
Loose toner• Clean the inside of the machine. Contact a service representative to clean the inside of 
the machine. After cleaning the inside of the 
machine, if you still have the same 
problems, contact a service representative.
• Check the paper type and quality. (See 
Specifications on print media on page 4.2.)
• Remove the toner cartridge, and then install  a new one. (See Replacing the toner 
cartridge on page 6.4.)
• If the problem persists, the machine may  require repair. Contact a service 
representative.
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• You may be printing on the wrong surface of the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper  specifications. (See S pecifications on print 
media on page 4.2.)
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed 
improperly. Remove the cartridge and 
reinsert it.
• The toner cartridge may be defective. 
Remove the toner cartridge and install a 
new one. (See Replacing the toner 
cartridge on page 6.4.)
• If the problem persists, the machine may  require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. 
ConditionSuggested solutions
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7.15   
Common Windows problems
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide 
that came with your PC for further information on Windows error 
messages.
An unknown image 
repetitively appears 
on the next few 
sheets or loose 
toner, light print, or 
contamination 
occurs. 
You machine is probably being used at an 
altitude of 1,000 m (3,281 ft) or above. The 
high altitude may affect the print quality from 
loose toner or light imaging. You can set this 
option through Printer Settings Utility or the 
Printer
 Tab in printer driver’s properties. See 
Altitude Setting after Software Installation on 
page 3.4.
ConditionSuggested solutions
“File in Use” 
message appears 
during installation. Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“Error Writing to 
LPTx” message 
appears. • Ensure that the cables are connected 
correctly and the machine is on.
• If bi-directional communication is not turned  on in the driver, it will also cause this 
message.
“General 
Protection Fault”, 
“Exception OE”, 
“Spool32”, or 
“Illegal Operation” 
messages appear. Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
machine timeout 
error occurred.” 
messages appear. These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
ConditionSuggested solutionsCommon PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are being used.
Note
To receive a printed or screen-displayed message when 
PostScript errors occur, open the Print Options window and click 
the desired selection next to the PostScript errors section.
ProblemPossible CauseSolution
PostScript file 
cannot be 
printed. The PostScript 
driver may not be 
installed correctly. • Install the PostScript 
driver, referring to 
Software 
section
.
• Print a configuration page 
and verify that the PS 
version is available for 
printing.
• If the problem persists,  contact a service 
representative.
“Limit Check 
Error” message 
appears. The print job was 
too complex.
You might need to reduce 
the complexity of the page or 
install more memory.
A PostScript 
error page 
prints. The print job may 
not be PostScript.
Make sure that the print job 
is a PostScript job. Check to 
see whether the software 
application expected a setup 
or PostScript header file to 
be sent to the machine.
The optional 
tray is not 
selected in the 
driver. The printer driver 
has not been 
configured to 
recognize the 
optional tray. Open the PostScript driver 
properties, select the 
Device 
Settings
 tab, and set the 
Tr a y option of the Installable 
Options
 section to Installed.
When printing 
a document in 
Macintosh with 
Acrobat 
Reader 6.0 or 
higher, colors 
print 
incorrectly. The resolution 
setting in the 
printer driver may 
not be matched 
with the one in 
Acrobat Reader.
Make sure that the resolution 
setting in your printer driver 
matches the one in Acrobat 
Reader.
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7.16   
Common Linux problems
ProblemPossible Cause and Solution
The machine does not 
print. • Check if the printer driver is installed in 
your system. Open the Unified Driver 
configuration tool  and switch to the 
Printers tab in the Printers configuration 
window to look at the list of available 
machines. Make sure that your machine 
is displayed on the list. If not, use the 
Add new printer wizard to set up your 
device.
• Check if the machine has started. Open  Printers configuration and select your 
machine on the machines list. Look at 
the description in the Selected printer 
pane. If its status contains a “(stopped)” 
string, click  Start. After that, normal 
operation of the machine should be 
restored. The “stopped” status might 
have been activated when problems in 
printing occurred. 
• Check if your application has special 
print options such as “-oraw”. If “-oraw” 
is specified in the command line 
parameter, then remove it to print 
properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit the 
command line parameter in the 
command item.
• The CUPS (Common Unix Printing  System) version distributed with SuSE 
Linux 9.2 (cups-1.1.21) has a problem 
with ipp (Internet Pr inting Protocol) 
printing. Use the socket printing instead 
of ipp or install a later version of CUPS 
(cups-1.1.22 or higher).
Some color images 
come out in 
unexpected color. This is a known bug in Ghostscript (until 
GNU Ghostscript vers
ion 7.xx) when the 
base color space of the document is 
indexed RGB color space and it is 
converted through CIE color space. 
Because Postscript uses CIE color space 
for Color Matching System, you should 
upgrade Ghostscript on your system to at 
least GNU Ghostscript version 8.xx or 
later. You can find recent Ghostscript 
versions at www.ghostscript.com.
Common Macintosh problems
The machine does not 
print whole pages and 
its output is half-page 
printed.  It is a known problem that occurs when a 
color machine is used on version 8.51 or 
earlier of Ghostscript, 64-bit Linux OS, and 
reported to bugs.ghostscript.com as 
Ghostscript Bug 688252. The problem is 
solved in AFPL Ghostscript v. 8.52 or 
above. Download the latest version of 
AFPL Ghostscript from http://
sourceforge.net/projects/ghostscript/ and 
install it to solve this problem.
I encounter error 
“Cannot open port 
device file” when 
printing a document. Avoid changing print job parameters (via 
LPR GUI, for example) while a print job is 
in progress. Known versions of CUPS 
server cut off the print jobs whenever print 
options are changed and then try to restart 
the job from the beginning. Since Unified 
Linux Driver locks the port while printing, 
the abrupt termination 
of the driver keeps 
the port locked and therefore unavailable 
for subsequent print jobs. If this situation 
occurs, try to release the port. 
ProblemSuggested solutions
PDF file does not print 
correctly-some parts are 
missing in the graphics, 
text or illustrations. Incompatibility between the PDF file and 
the Acrobat products.
Printing the PDF file as an image may 
enable the file to print. Turn on 
Print As 
Image
 from the Acrobat printing options.
Note: It will take longer to print when 
you print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared from 
the spooler in 
Mac OS 10.3.2. Update your Mac OS to OS 10.3.3. or 
higher.
Some letters are not 
displayed normally 
during the cover page 
printing. This problem is caused because the 
Mac OS cannot find the font during the 
cover page printing. English alphabet 
and numbers are displayed normally on 
the cover page.
Some fonts are not 
printed properly in the 
Adobe Illustrator 
program. Those fonts may not supported by your 
machine. Start the Adobe Illustrator 
program, click 
File > Print  > Illustrator  
tab. Then, check  Force Fonts to 
Download , and try again.
ProblemPossible Cause and Solution
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