Samsung CLP 550N User Manual

SOLVING PROBLEMS7.3
7
Solving General Printing Problems
For problems with the operation of your printer, refer to the table 
for suggested solutions.
ProblemPossible CauseSolution
The printer does 
not print.The printer is not 
receiving power.Check the power cord connections. Check 
the power switch and the power source.
The printer is not 
selected as the default 
printer.Select 
Samsung CLP-550 Series as your 
default printer.
Check the printer for 
the following:
• The printer cover is 
not closed.
•...

SOLVING PROBLEMS7.4
Printer selects 
print materials 
from the wrong 
paper source.The paper source 
selection in the printer 
properties may be 
incorrect.For many software applications, the paper 
source selection is found under the Paper
 
tab within the printer properties. Select the 
correct paper source. See page 4.7.
Paper does not 
feed into the 
Printer.Paper has been loaded 
incorrectly.Remove paper from the tray and reload it 
correctly. 
Check that the paper size adjusters are set...

SOLVING PROBLEMS7.5
7
The paper 
keeps jamming.There is too much 
paper in the paper tray.Remove excess paper from the tray.
If printing on special materials, use the 
Multi-purpose Tray.
Check that the paper size adjusters are set 
correctly.
An incorrect type of 
paper is being used.Use only paper that meets the specifications 
required by the printer.
If printing on special materials, use the 
Multi-purpose Tray.
There may be debris 
inside the printer.Open the top cover and remove the debris.
The...

SOLVING PROBLEMS7.6
The printing 
quality of 
photos is not 
clear.The resolution is set to 
600 dpi (Normal).Change the resolution to 1200 dpi (Best) 
and then try to print again.
The photo resolution is 
very low.If you adjust the photo size in the software 
application, the resolution will be reduced. 
Reduce the photo size and then improve the 
resolution.
ProblemPossible CauseSolution
*ownloadedMKromM~anualsPrinter9comM~anuals 

SOLVING PROBLEMS7.7
7
Clearing Paper Jams
NOTE: When removing paper that is jammed, if possible, always 
pull the paper in the direction that it normally moves so as not to 
damage internal components. Always pull firmly and evenly, and 
do not jerk the paper. If the paper tears ensure that all fragments 
of paper are removed, otherwise a jam will occur again.
The display on the control panel tells you where a paper jam 
occurs. Refer to the table below to locate the paper jam and to 
clear it: 
To...

SOLVING PROBLEMS7.8
In the Paper Feed Area
If paper is jammed in the paper feed area, ‘Jam0 In Tray1’ 
appears on the display.
1Using the handle, open the right cover. 
2Carefully remove the misfed paper in the direction, as 
shown. Go to step 6. 
If there is any resistance, and the paper does not move 
immediately when you pull, stop pulling and go to step 3.
qownlo#ded2(rom2Q#nu#lsKrinterIcom2Q#nu#ls 

SOLVING PROBLEMS7.9
7
3Pull the tray open. After you pull it all the way out, lift up 
the front part of the tray slightly to release the tray from 
the printer.
4Remove the jammed paper by gently pulling it straight out. 
5To replace the tray, lower the rear edge, align it to the slot 
and slide it into the printer. 
6Close the right cover. The printer resumes printing.
qownlo#ded2(rom2Q#nu#lsKrinterIcom2Q#nu#ls 

SOLVING PROBLEMS7.10
In the Multi-purpose Tray
‘Jam0 In MP Tray’ appears on the display when you print using 
the Multi-purpose Tray and the printer detects that there is 
either no paper or the paper is improperly loaded.
If the paper is not feeding properly, pull the paper out of the 
printer.
To resume printing, open and close the right cover.
Inside the Printer
If paper is jammed inside the printer, ‘Jam Inside Printer’ 
appears on the display.
1Using the handle, open the right cover....

SOLVING PROBLEMS7.11
7
2Remove the jammed paper, in the direction shown. To avoid 
the paper tearing, pull it out gently and slowly.
NOTE: If the paper tears, make sure that all of the paper 
fragments are removed from the printer.
3Close the right cover. The printer resumes printing.
In the Paper Exit Area
If paper is jammed in the paper exit area, ‘Jam In Exit Area’ 
appears on the display.
1If a long portion of the paper is visible, pull it straight out. 
Go to step 7.
If you cannot find the jammed...

SOLVING PROBLEMS7.12
2Using the handle, completely open the left cover until it is at 
right angles to the main frame and the toner cartridges are 
ejected.
CAUTION: If the left cover is not completely open, the top cover 
release button does not press.
3Press the top cover release button to unlatch the top cover 
and open it all the way.
qownlo#ded2(rom2Q#nu#lsKrinterIcom2Q#nu#ls