Samsung Ativ Book 9 Manual

Troubleshooting
61
2 Select Backup Management → Factory image → Recover.Recovering to factory default
Recover the computer to factory default settings. If necessary, 
back up important data to an external storage device before 
restoring the system. See Backing up the current system.
1 When the computer starts Windows: On the Start screen, 
click 
 at the lower-left edge, and select Recovery.
When the computer does not start Windows: Turn on the 
computer and press the 
F4 key several times before the...

Troubleshooting
62
Backing up the current system
Back up important data to an alternate internal drive or an 
external storage device regularly to prevent data loss.
1 Select Backup Management → New backup.
3 Select Recover.
4 Follow the on-screen instructions to complete the recovery.   

Troubleshooting
63
Recovering after a backup
Select a backup point saved on an alternate internal drive or an 
external storage device to recover the computer to the point.
1 When backing up to an external storage device, connect the 
device to the computer.
2 On the Start screen, click  at the lower-left edge, and select 
Recovery.
3 Select Backup Management → a backup image → Recover.
4 Follow the on-screen instructions to complete data recovery.
2 Select a drive from the drive list → Backup.
•	When...

Troubleshooting
64
4 Select a recovery point → Disk copy.
The data on the disk is copied to the new disk.
5 After the data is saved to another drive, open the cover at the 
bottom of the computer and replace the existing drive with 
the new one.
If the cover is difficult to open, contact the Samsung Service 
Center to request assistance. You will be charged for this 
service.
Copying the drive (making a disk image)
To replace the drive, move the data to the new drive by making a 
disk image. The new...

Troubleshooting
65
Q&A
When experiencing problems with the computer, try these 
solutions.
Windows
Where is the Shut down button?
Mouse:
•	At the upper-right corner of the Start screen, select Power  
(
) → Shut down.
•	Open the Charms and select the Settings charm → Power → 
Shut down.
•	Right-click the Start button, and then click Shut down or sign 
out 
→ Shut down.
Windows recovery function
If the Recovery application is not supported by the computer, 
recover system to  factory default settings...

Troubleshooting
66
How can I uninstall an application?
1 On the desktop, open the Charms and select the Settings 
charm.
2 Select Control Panel → Programs → Uninstall a program → 
an application 
→ Uninstall.
Alternatively, right-click the Start button, and the select 
Programs and Features.
Select an application to uninstall 
→ uninstall. 
My application disappeared from the Start screen. 
How can I correct this?
Mouse:
1 On the Start screen, click   at the lower-left edge to view 
installed...

Troubleshooting
67
How can I start my computer in DOS?
To start the computer in DOS via a USB device:
1 Turn on the computer.
2 Before the Samsung logo appears, press the F2 key several 
times.
3 Select the Boot menu.
4 Set Fast BIOS Mode to Off.
5 Set Secure boot Control to Off .
6 Set OS Mode Selection to CSM mode and then restart the 
computer.
How can I change the screen settings, environment 
settings, color, and so on?
Configure the lock screen, Start screen, and account picture by 
opening the...

Troubleshooting
68
Why is the capacity representation of the hard disk 
drive (HDD) in Windows different from the product 
specifications?
The capacity of the storage device (HDD or SSD) of the 
manufacturer is calculated assuming that 1KB=1,000 Bytes. 
However, the operating system (Windows) calculates the storage 
device capacity assuming that 1KB=1,024 Bytes, and therefore the 
capacity representation of the HDD in Windows is smaller than 
the actual capacity. The capacity representation in Windows...

Troubleshooting
69
The computer does not turn on automatically when 
the LCD panel is opened.
To turn on the computer, the LCD panel should be opened greater 
than a certain angle. 
The angle may differ depending on the model.
If the computer LED does not turn on automatically, press the 
Power button.
What is a recovery image?
This refers to specifications about the operating system, drivers, 
and software that are converted to a data image. It is required 
to recover the computer and is embedded in the...

70
Appendix
Product specifications
The system specifications may differ depending on the derived 
models. For detailed system specifications, refer to the product 
catalogue.
ItemSpecification
CPU
•	Intel Core M Processor
Main memory
•	Memory type: LPDDR3 SDRAM
Storage device
•	SSD
Graphics
•	Intel HD Graphics (Internal)
Operating 
environment
•	Temperature: -5–40 °C for storage,   
10–35 °C when operating
•	Humidity:  5–90 % for storage,   
20–80 % when operating
AC/DC rating
•	Input: 100–240 VAC,...