Ricoh Sp C410dn Service Manual

Printer Does Not Print
159
9
If printing still does not start, contact your sales or service representative. Con-
sult with the store where the printer was purchased for information about the
location of sales or service representatives.
How is the signal strength 
when using Bluetooth ?Try the following:
 Check the Bluetooth interface unit is installed properly.
 Check there are no obstructions between computer, printer 
and other devices.
 Change the location of the computer.
 Change the location...

Troubleshooting
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9
Checking the port connection
When the printer is directly connected via the PC cable and the data-in indicator
does not flash or light up, the method of checking the port connection is as fol-
lows.
 For a parallel port connection, port LPT 1 or LPT 2 should be set.
 For a USB port connection, port USB00 (n) 
*1  should be set.*1(n) is the number of printers connected.
Windows 95/98/Me
AClick [Start], point to [Settings] and then click [Printers].
BClick to select the icon of the...

Printer Does Not Print
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9
Windows XP Home Edition
AAccess the [Control Panel] window from [Start] on the taskbar.
BClick [Printers and Other Hardware].
CClick [Printers and Faxes].
DClick to select the icon of the printer. Next, on the [File] menu, click [Properties].
EClick the [Port] tab.
FCheck the [Print to the following port(s).] box to confirm that the correct port is
selected.
Windows NT 4.0
AClick [Start], point to [Settings] and then click [Printers].
BClick to select the icon of the printer....

Troubleshooting
162
9Other Printing Problems
Status Possible Causes, Descriptions, and Solutions
Toner smears appear on the 
print side of the page.The paper setting may not be correct. For example, although 
you are using thick paper, the setting for thick paper may not 
be set.
 Check the paper settings.
See p.82 “Types of Paper and Other Media”.
 Check the printer drivers paper settings.
See the printer driver Help.
When “Replace PCU:Black.” or “Replace PCU:Colour.” ap-
pears on the display, replace...

Other Printing Problems
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9
Multiple pages are fed at once.  There may be a gap between the front guide and the pa-
per, or between the side guides and the paper in the pa-
per tray. Make sure there are no gaps.
See p.89 “Loading Paper”.
 Paper is either too thick or too thin.
See p.77 “Paper and Other Media”.
 Paper has already been printed on.
See p.77 “Paper and Other Media”.
 Number of paper set in the tray exceeds the limit. Con-
firm that the top of the stack is not higher than the limit...

Troubleshooting
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It takes too much time to resume 
printing. The data is so large or complex that it takes time to proc-
ess it. If the Data In indicator is blinking, the data is being 
processed. Just wait until it resumes.
 If an OHP transparency or glossy paper is being used, 
printing takes more time to start.
 The printer was in the Energy Saver mode. To resume 
from the Energy Saver mode, the printer has to warm up, 
and this takes time until printing starts. To disable the En-
ergy Saver...

Other Printing Problems
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9
Solid areas, lines or text are 
shiny or glossy when created as 
a mixture of cyan, magenta, yel-
low.Select [K (Black)] for [Gray reproduction (Text/Line Art):] in the 
printer drivers dialog box.
See the printer driver Help.
Black gradation is not natural. Select [CMY + K] for [Gray reproduction (Text/Line Art):] in the 
printer drivers dialog box.
See the printer driver Help.
Solid lines are printed as broken 
lines.Change the [Dithering:] setting in the printer drivers...

Troubleshooting
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White streaks or color streaks 
appear. Toner is almost depleted. When the “Out of toner./Re-
place Toner Cartridge./(color).” or “Toner is almost emp-
ty (color)” message appears on the display panel, or the 
toner indicator on the initial screen seems empty, replace 
the toner cartridge of the displayed color.
See p.105 “Replacing the Toner Cartridge”.
 When the message “Replace PCU:Black.” or “Replace 
PCU:Colour. ” appears, replace the photo conductor unit.
See p.109...

Other Printing Problems
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If the problem cannot be solved, contact your sales or service representative.
PDF Direct Print is not executed 
(PDF file is not printed). You must install an optional hard disk drive or set the 
value of the [RAM Disk] in the System Menu to 2 MB or 
higher.
See “Attaching Hard Disk Drive Type 4000”, Setup Guide 
for optional hard disk drive installation.
For [RAM Disk], see the “System Menu”, Software Guide.
 After adding a memory unit and set the value of the [RAM...

Troubleshooting
168
9Additional Troubleshooting
Problems Solutions
Strange noise is heard. If a supply was recently replaced or an option attached in the 
area the strange noise is coming from, check the supply or 
option is properly attached. If the strange noise persists, con-
tact your sales or service representative.
No e-mail is received when an 
Alert occurs, and after resolving 
an Alert.Confirm [Notify by Email] is active in the System Menu on 
the Control Panel. See “System Menu”, Software...