Philips 273e3lsb User Manual

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7. Customer care and warranty
7.1  Philips' Flat Panel Monitors Pixel Defect 
Policy
Philips strives to deliver the highest quality 
products. We use some of the industr y's most 
advanced manufacturing processes and practice 
stringent quality control. However, pixel or sub 
pixel defects on the TFT LCD panels used in flat 
panel monitors are sometimes unavoidable. No 
manufacturer can guarantee that all panels will 
be free from pixel defects, but Philips guarantees 
that any monitor with an unacceptable number 
of defects will be repaired or replaced under 
warranty. This notice explains the different types 
of pixel defects and defines acceptable defect 
levels for each type. In order to qualify for repair 
or replacement under warranty, the number of 
pixel defects on a TFT LCD panel must exceed 
these acceptable levels. For example, no more 
than 0.0004% of the sub pixels on a monitor may 
be defective. Fur thermore, Philips sets even higher 
quality standards for cer tain types or combinations 
of pixel defects that are more noticeable than 
others. This policy is valid worldwide.
Pixels and Sub pixels 
A pixel, or picture element, is composed of three 
sub pixels in the primar y colors of red, green and 
blue. Many pixels together form an image. When 
all sub pixels of a pixel are lit, the three colored 
sub pixels together appear as a single white pixel. 
When all are dark, the three colored sub pixels 
together appear as a single black pixel. Other 
combinations of lit and dark sub pixels appear as 
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen 
in different ways. There are two categories of pixel 
defects and several types of sub pixel defects 
within each categor y.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels 
that are always lit or 'on'. That is, a bright dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a dark pattern. There are the 
types of bright dot defects:
One lit red, green or blue sub pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel)

6. Regulatory Infomation 
7. Customer care and warranty  
						

							30
 Note
A red or blue bright dot must be more than 50 
percent brighter than neighboring dots while 
a green bright dot is 30 percent brighter than 
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels 
that are always dark or 'off'. That is, a dark dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a light pattern. These are the 
types of black dot defects:
Proximity of Pixel Defects 
Because pixel and sub pixels defects of the same 
type that are near to one another may be more 
noticeable, Philips also specifies tolerances for the 
proximity of pixel defects.
Pixel  Defect Tolerances
In order to qualify for repair or replacement due 
to pixel defects during the warranty period, a TFT 
LCD panel in a Philips flat panel monitor must 
have pixel or sub pixel defects exceeding the 
tolerances listed in the following tables.
BRIGHT DOT DEFECTSACCEPTABLE LEVEL
1 lit subpixel3
2 adjacent lit subpixels1
3 adjacent lit subpixels (one white pixel)0
Distance between two bright dot defects*>15mm
Total bright dot defects of all types3
BLACK DOT DEFECTSACCEPTABLE LEVEL
1 dark subpixel5 or fewer
2 adjacent dark subpixels2 or fewer
3 adjacent dark subpixels0
Distance between two black dot defects*>15mm
Total black dot defects of all types5 or fewer
TOTAL DOT DEFECTSACCEPTABLE LEVEL
Total bright or black dot defects of all types5 or fewer
 Note 
1.  1 or 2 adjacent sub pixel defects = 1 dot defect
2.  This monitor is ISO 9241-307 compliant.( ISO9241-307 : Ergonomic requirement, analysis and 
compliance test methods for electronic visual displays)

7. Customer care and warranty  
						

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7.2 Customer care and warranty
For warranty coverage information and additional suppor t requirement valid for your region, please visit 
www.philips.com/suppor t website for details. You may also contact your local Philips Customer Care 
Center number listed below.
Contact Information for WESTERN EUROPE region:
CountryASCConsumer care numberPrice
GermanySiemens I&S+49 01803 386 853€ 0.09
United KingdomInvec Scotland+44 0207 949 0069Local call tariff
IrelandInvec Scotland+353 01 601 1161Local call tariff
SpainEatsa Spain +34 902 888 785€ 0.10
FinlandA-novo+358 09 2290 1908Local call tariff
FranceA-novo+33 082161 1658€ 0.09
GreeceAllman Hellas+30 00800 3122 1223Free of charge
ItalyA-novo+39 840 320 041€ 0.08
NetherlandsE Care+31 0900 0400 063€ 0.10
Denmark A-novo+45 3525 8761Local call tariff
NorwayA-novo+47 2270 8250 Local call tariff
SwedenA-novo+46 08 632 0016Local call tariff
PolandZolter+48 0223491505Local call tariff
AustriaSiemens I&S+43 0810 000206€ 0.07
BelgiumE Care+32 078 250851€ 0.06
LuxembourgE Care+352 26 84 30 00Local call tariff
Por tugalEatsa Spain +351 2 1359 1440Local call tariff
SwitzerlandA-novo+41 02 2310 2116Local call tariff

7. Customer care and warranty  
						

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Contact Information for CENTRAL AND EASTERN EUROPE region:
CountryCall centerASCConsumer care number
BELARUSNAIBA+375 17 217 3386
BULGARIANALAN Ser vice+359 2 960 2360
CROATIANARenoprom+385 1 333 0974
ESTONIANAFUJITSU+372 6519900
LATVIANA“Ser viceNet LV” Ltd.+371 7460399
LITHUANIANAUAB "Ser vicenet"+370 7400088
ROMANIANABlue Ridge Intl.+40 21 2101969
SERBIA & 
MONTENEGRONAKim Tec  d.o.o.+381 11 20 70 684
SLOVENIANAPC H.and+386 1 530 08 24
UKRAINENAComel+380 562320045 
NATopaz-Ser vice Company+38 044 245 73 31
RussiaNACPS +7 (495) 645 6746 (for repair)
NACEEE Par tners+7 (495) 645 3010 (for sales)
SlovakiaNADatalan Ser vice+421 2 49207155
TurkeyNATechpro+90 212 444 4 832
Czech Rep.NAAsuppor t800 100 697
Hungar yNASerware+36 1 2426331 
NAProfi Ser vice+36 1 814 8080
Contact Information for LATIN AMERICA region:
CountryCall centerConsumer care number
BrazilVermont0800-7254101
Argentina0800 3330 856
Contact Information for China:
China
Consumer care number : 4008 800 008
Contact Information for NORTH AMERICA :
CountryCall centerASCConsumer care number
U.S.A.TOS Teleplan(877) 835-1838
CanadaSupercomSupercom(800)479-6696

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Contact Information for APMEA region:
CountryCall centerASCConsumer care number
AustraliaNAAGOS NETWORK PTY LTD1300 360 386
New ZealandNAVisual Group Ltd.0800 657447
Hong Kong / 
MacauNASmar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
IndiaNAREDINGTON INDIA LTDTel: 1 800 425 6396
SMS: PHILIPS to 56677
IndonesiaNAPT. Gadingsari elektronika 
Prima
Tel: 62 21 75909053, 75909056, 
7511530
South KoreaNAPCS One Korea Ltd.080-600-6600
MalaysiaNAAfter Market Solutions (CE) 
Sdn Bhd603 7953 3370
PakistanNAPhilips Consumer Ser vice(9221) 2737411-16
SingaporeNA
Philips Electronics Singapore 
Pte Ltd (Philips Consumer 
Care Center)
(65) 6882 3999
Taiwan
PCCW 
Teleser vices 
Taiwan
FETEC .CO0800-231-099
ThailandNAAxis Computer System Co., 
Ltd.(662) 934-5498
South AfricaNASylvara Technologies Pty Ltd086 0000 888
UNITED ARAB 
EMIRATESNAAL SHAHD COMPUTER 
L.L.C00971 4 2276525
IsraelNAEastronics LTD1-800-567000
VietnamNAFPT Ser vice Informatic 
Company Ltd.
+84 8 38248007 Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province
PhilippinesNAGlee Electronics, Inc.(02) 633-4533 to 34,
(02) 637-6559 to 60
Sri Lanka NAno distributor and/or ser vice 
provider currently
BangladeshNADistributor : Computer Source 
Ltd (warranty buy-out)
880-2-9141747, 9127592
880-2-8128848 / 52
NepalNADistributor : Syakar Co. Ltd 
(warranty buy-out)977-1-4222395 
CambodiaNA
Distributor :  Neat Technology 
Pte Ltd (Singapore) (warranty 
buy-out)
855-023-999992

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8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
•	Make sure the power cord is plugged into 
the power outlet and into the back of the 
monitor.
•	First, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is White)
•	Make sure the computer is turned on.
•	Make sure the signal cable is properly 
connected to your computer.
•	make sure the monitor cable has no bent pins 
on the connect side. If yes, repair or replace 
the cable.
•	The Energy Saving feature may be activated
Screen says
•	Make sure the monitor cable is properly 
connected to your computer. (Also refer to 
the Quick Star t Guide).
•	Check to see if the monitor cable has bent 
pins.
•	Make sure the computer is turned on.
AUTO button doesn't function
•	The auto function is applicable only in VGA- 
Analog mode. If the result is not satisfactor y, 
you can do manual adjustments via the OSD 
menu.
 Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessar y.
Visible signs of smoke or sparks
•	Do not perform any troubleshooting steps
•	Disconnect the monitor from mains power 
source immediately for safety
•	Contact with Philips customer ser vice 
representative immediately.
  Imaging Problems
Image is not centered
•	Adjust the image position using the “Auto” 
function in OSD Main Controls.
•	Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image vibrates on the screen
•	Check that the signal cable is properly 
securely connected to the graphics board or 
PC .
Vertical flicker appears
•	Adjust the image using the “Auto” function in 
OSD Main Controls.
•	Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
8. Troubleshooting & FAQs

8. Troubleshooting & FAQs  
						

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Horizontal flicker appears
•	Adjust the image using the “Auto” function in 
OSD Main Controls.
•	Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
•	Adjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
•	Uninterrupted display of still or static images 
over an extended period may cause " burn 
in", also known as "after-imaging " or "ghost 
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known 
phenomenon in Monitor panel technology. In 
most cases, the "burned in" or "after-imaging" 
or "ghost imaging" will disappear gradually 
over a period of time after the power has 
been switched off.
•	Always activate a moving screen saver 
program when you leave your monitor 
unattended.
•	Always activate a periodic screen refresh 
application if your Monitor will display 
unchanging static content.
•	Severe” burn-in” or “after-image” or “ghost 
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.
•	Set the PC’s display resolution to the same 
mode as monitor’s recommended screen 
native resolution.
Green, red, blue, dark, and white dots appears on 
the screen
•	The remaining dots are normal characteristic 
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail.
The "power on" light is too strong and is 
disturbing
•	You can adjust “power on” light using the 
power LED Setup in OSD main Controls.
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.

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8.2 SmartControl Lite FAQs
Q1.  I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable, what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.   The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.: If the following actions were executed, the 
monitor driver may need to be re-installed.
•	Changed	video	graphic	adapter	to	 another	
one
•	Updated	video	driver
•	Activities	on	OS,	such	as	ser vice	pack	or	
patch
•	Run	Windows	Update	and	updated	monitor	
and/or video driver
•	Windows	was	booted	with	the	monitor	
power off or disconnected.
To find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager.
If you see "Plug and Play Monitor" shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Lite and re-
install it.
Q3.  After installing SmartControl Lite, when 
clicking on SmartControl Lite tab, nothing 
shows up after a while or a failure message 
shows, what happened?
Ans.: It might be your graphic adaptor is not 
compatible with the Smar tControl Lite. If 
your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from 
corresponding companies’ web site. Install 
the driver. Remove Smar tControl Lite, and 
re-install it once more.
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. Please 
visit Philips website and check if an updated 
Smar tControl Lite driver is available.
Q4.   When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.: It might be your graphic card adaptor driver 
is not the most updated version which fully 
suppor ting DDC/CI interface. Please tr y to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove Smar tControl 
Lite and re-install it once more.
Q5.   I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.: Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor.
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option. Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.
In case the PIN number is forgotten, 
Philips ser vice center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms

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8.3 General FAQs
Q1:   When I install my monitor what should I 
do if the screen shows 'Cannot display this 
video mode'?
Ans.: Recommended resolution for this monitor : 
1920 x 1080 @60Hz.
•	Unplug	all	cables, 	then	connect	your	PC	to	
the monitor that you used previously.
•	In	the	Windows	Star t	Menu, 	select	Settings/
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
Display Control Panel, select the 'Settings' 
tab. Under the setting tab, in box labeled 
'desktop area', move the sidebar to 1920 x 
1080 pixels
•	Open	'Advanced	Proper ties'	and	set	the	
Refresh Rate to 60Hz, then click OK.
•	Restar t	your	computer	and	repeat 	step	2	
and 3 to verify that your PC is set at 1920 x 
1080 @60Hz.
•	Shut	down	your	computer,	disconnect	your	
old monitor and reconnect your Philips 
Monitor.
•	Turn	on	your	monitor	and	then	turn	on	
your PC .
Q2:  What is the recommended refresh rate for 
Monitor?
Ans.: Recommended refresh rate in Monitor is 
60Hz, In case of any disturbance on screen, 
you can set it up to 75Hz to see if that 
removes the disturbance.
Q3:   What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and 
.icm)?
Ans.: These are the driver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the ( companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows® Control Panel with the "Display 
proper ties".
Q5:   What if I get lost when I am making 
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select 
'Reset' to recall all of the original factor y 
settings.
Q6:   Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side. This may affect your 
warranty conditions.
Q7:   How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc.

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Q8:  Can I change the color setting of my 
monitor?
Ans.: Yes, you can change your color setting 
through OSD control as the following 
procedures,
•	Press	"OK"	to	show	the	OSD	(On 	Screen	
Display) menu
•	Press	"Down	Arrow"	to	select	the	 option	
"Color" then press "OK" to enter color 
setting, there are three settings as below.
1 . Color Temperature; The six settings are 
5000K, 6500K, 7500K, 8200K, 9300K 
and 11500K. With settings in the 5000K 
range the panel appears ‘warm,' with a 
red-white color tone, while a 11500K 
temperature yields ‘cool, blue-white 
toning."
2 . sRGB; this is a standard setting for 
ensuring correct exchange of colors 
between different device (e.g. digital 
cameras, monitors, printers, scanners, etc) 
3 . User Define; the user can choose his/her 
preference color setting by adjusting red, 
green blue color.
 Note:
A measurement of the color of light radiated 
by an object while it is being heated. This 
measurement is expressed in terms of 
absolute scale, (degrees Kelvin). Lower Kevin 
temperatures such as 2004K are red; higher 
temperatures such as 9300K are blue. Neutral 
temperature is white, at 6504K.
Q9:   Can I connect my Monitor to any PC, 
workstation or Mac?
Ans.: Yes. All Philips Monitors are fully compatible 
with standard PCs, Macs and workstations. 
You may need a cable adapter to connect 
the monitor to your Mac system. Please 
contact your Philips sales representative for 
more information.
Q10:   Are Philips Monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/NT, 
Mac OSX, Linux
Q11:   What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in LCD 
panels?
Ans.: Uninterrupted display of still or static images 
over an extended period may cause "burn 
in", also known as "after-imaging" or "ghost 
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known 
phenomenon in LCD panel technology. In 
most cases, the "burned in" or "atter-imaging" 
or "ghost imaging" will disappear gradually 
over a period of time after the power has 
been switched off.
Always activate a moving screen saver 
program when you leave your monitor 
unattended.
Always activate a periodic screen refresh 
application if your Monitor will display 
unchanging static content.
 Warning
Severe"burn-in" or "after-image" or "ghost 
image" symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Q12:   Why is my Display not showing sharp text, 
and is displaying jagged characters?
Ans.: Your Monitor works best at its native 
resolution of 1920 x 1080 @60Hz. For best 
display please use this resolution.

8. Troubleshooting & FAQs