Philips 273e3lsb User Manual

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7. Customer care and warranty
7.1  Philips' Flat Panel Monitors Pixel Defect 
Policy
Philips strives to deliver the highest quality 
products. We use some of the industr y's most 
advanced manufacturing processes and practice 
stringent quality control. However, pixel or sub 
pixel defects on the TFT LCD panels used in flat 
panel monitors are sometimes unavoidable. No 
manufacturer can guarantee that all panels will 
be free from pixel defects, but Philips guarantees 
that any monitor with an...

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 Note
A red or blue bright dot must be more than 50 
percent brighter than neighboring dots while 
a green bright dot is 30 percent brighter than 
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels 
that are always dark or 'off'. That is, a dark dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a light pattern. These are the 
types of black dot defects:
Proximity of Pixel Defects 
Because pixel and sub pixels defects of the same...

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7.2 Customer care and warranty
For warranty coverage information and additional suppor t requirement valid for your region, please visit 
www.philips.com/suppor t website for details. You may also contact your local Philips Customer Care 
Center number listed below.
Contact Information for WESTERN EUROPE region:
CountryASCConsumer care numberPrice
GermanySiemens I&S+49 01803 386 853€ 0.09
United KingdomInvec Scotland+44 0207 949 0069Local call tariff
IrelandInvec Scotland+353 01 601 1161Local call...

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Contact Information for CENTRAL AND EASTERN EUROPE region:
CountryCall centerASCConsumer care number
BELARUSNAIBA+375 17 217 3386
BULGARIANALAN Ser vice+359 2 960 2360
CROATIANARenoprom+385 1 333 0974
ESTONIANAFUJITSU+372 6519900
LATVIANA“Ser viceNet LV” Ltd.+371 7460399
LITHUANIANAUAB "Ser vicenet"+370 7400088
ROMANIANABlue Ridge Intl.+40 21 2101969
SERBIA & 
MONTENEGRONAKim Tec  d.o.o.+381 11 20 70 684
SLOVENIANAPC H.and+386 1 530 08 24
UKRAINENAComel+380 562320045 
NATopaz-Ser vice...

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Contact Information for APMEA region:
CountryCall centerASCConsumer care number
AustraliaNAAGOS NETWORK PTY LTD1300 360 386
New ZealandNAVisual Group Ltd.0800 657447
Hong Kong / 
MacauNASmar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
IndiaNAREDINGTON INDIA LTDTel: 1 800 425 6396
SMS: PHILIPS to 56677
IndonesiaNAPT. Gadingsari elektronika 
Prima
Tel: 62 21 75909053, 75909056, 
7511530
South KoreaNAPCS One Korea Ltd.080-600-6600
MalaysiaNAAfter Market Solutions (CE)...

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8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
•	Make sure the power cord is plugged into 
the power outlet and into the back of the 
monitor.
•	First, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is White)...

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Horizontal flicker appears
•	Adjust the image using the “Auto” function in 
OSD Main Controls.
•	Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
•	Adjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
•	Uninterrupted display of still or static images 
over an extended period...

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8.2 SmartControl Lite FAQs
Q1.  I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable, what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.   The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.: If the following actions were executed, the 
monitor driver may need to be...

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8.3 General FAQs
Q1:   When I install my monitor what should I 
do if the screen shows 'Cannot display this 
video mode'?
Ans.: Recommended resolution for this monitor : 
1920 x 1080 @60Hz.
•	Unplug	all	cables, 	then	connect	your	PC	to	
the monitor that you used previously.
•	In	the	Windows	Star t	Menu, 	select	Settings/
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
Display Control Panel, select the 'Settings' 
tab. Under the setting tab, in box...

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Q8:  Can I change the color setting of my 
monitor?
Ans.: Yes, you can change your color setting 
through OSD control as the following 
procedures,
•	Press	"OK"	to	show	the	OSD	(On 	Screen	
Display) menu
•	Press	"Down	Arrow"	to	select	the	 option	
"Color" then press "OK" to enter color 
setting, there are three settings as below.
1 . Color Temperature; The six settings are 
5000K, 6500K, 7500K, 8200K, 9300K 
and 11500K. With settings in the 5000K 
range the panel...