Philips 273e3lhsb User Manual

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7. Customer care and warranty
7.1 Philips' Flat Panel Monitors Pix el Defect 
Policy
Philips strives to deliver the highest quality 
products. We use some of the industr y's most 
advanced manufacturing processes and practice 
stringent quality control. However, pixel or sub 
pixel defects on the TFT LCD panels used in flat 
panel monitors are sometimes unavoidable. No 
manufacturer can guarantee that all panels will 
be free from pixel defects, but Philips guarantees 
that any monitor with an...

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 Note
A red or blue bright dot must be more than 50 
percent brighter than neighboring dots while 
a green bright dot is 30 percent brighter than 
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels 
that are always dark or 'off'. That is, a dark dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a light pattern. These are the 
types of black dot defects:
Proximity of Pixel Defects 
Because pixel and sub pixels defects of the same...

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7.2 Customer care and warranty
For warranty coverage information and additional suppor t requirement valid for your region, please visit 
www.philips.com/suppor t website for details. You may also contact your local Philips Customer Care 
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country ASCConsumer care number Price
Germany Siemens I&S+49 01803 386 853
€ 0.09
United Kingdom Invec Scotland+44 0207 949 0069 Local call tariff
Ireland Invec Scotland+353 01 601 1161 Local...

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Contact Information for CENTRAL AND EASTERN EUROPE region:
CountryCall centerASC Consumer care number
BELARUS NAIBA +375 17 217 3386
BULGARIA NALAN Ser vice +359 2 960 2360
CROATIA NARenoprom +385 1 333 0974
ESTONIA NAFUJITSU +372 6519900
LATVIA NA“Ser viceNet LV” Ltd. +371 7460399
LITHUANIA NAUAB "Ser vicenet" +370 7400088
ROMANIA NABlue Ridge Intl. +40 21 2101969
SERBIA & 
MONTENEGRO NA
Kim Tec  d.o.o. +381 11 20 70 684
SLOVENIA NAPC H.and +386 1 530 08 24
UKRAINE NA
Comel +380 562320045 
NA...

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Contact Information for APMEA region:
CountryCall center ASCConsumer care number
AustraliaNAAGOS NETWORK PTY LTD 1300 360 386
New Zealand NAVisual Group Ltd. 0800 657447
Hong Kong / 
Macau NA
Smar t Pixels Technology Ltd. Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
India NAREDINGTON INDIA LTD Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Indonesia NAPT. Gadingsari elektronika 
Prima Tel: 62 21 75909053, 75909056, 
7511530
South Korea NAPCS One Korea Ltd. 080-600-6600
Malaysia NAAfter Market...

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8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
•	Make sure the power cord is plugged into 
the power outlet and into the back of the 
monitor.
•	 First, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is...

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Horizontal flicker appears
•	Adjust the image using the “Auto” function in 
OSD Main Controls.
•	 Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
•	 Adjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
•	 Uninterrupted display of still or static images 
over an extended...

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8.2 SmartControl Lite FAQs
Q1.  I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable, what do I do?
Ans.: Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.  The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.:
 If the following actions were executed, the 
monitor driver may need to be...

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8.3 General FAQs
Q1:  When I install m y monitor what should I 
do if the screen shows 'Cannot display this 
video mode'?
Ans.: Recommended resolution for this monitor : 
1920 x 1080 @60Hz.
•	Unplug	all	cables,	then 	 connect 	 your 	 PC 	 to 	
the monitor that you used previously.
•	In	the	Windows 	 Star t 	 Menu,	 select 	 Settings/
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
Display Control Panel, select the 'Settings' 
tab. Under the setting...

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Q8:  Can I change the color setting of my 
monitor?
Ans.: Yes, you can change your color setting 
through OSD control as the following 
procedures,
•	Press	"OK"	to	show	the	OSD	(On	Screen 	
Display) menu
•	Press	"Down	Arrow" 	 to 	 select 	 the 	option 	
"Color" then press "OK" to enter color 
setting, there are three settings as below.
1 . Color Temperature; The six settings are 
5000K, 6500K, 7500K, 8200K, 9300K 
and 11500K. With settings in the 5000K 
range the panel...