Philips 273e3lhsb User Manual

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7. Customer care and warranty
7.1 Philips' Flat Panel Monitors Pix el Defect 
Policy
Philips strives to deliver the highest quality 
products. We use some of the industr y's most 
advanced manufacturing processes and practice 
stringent quality control. However, pixel or sub 
pixel defects on the TFT LCD panels used in flat 
panel monitors are sometimes unavoidable. No 
manufacturer can guarantee that all panels will 
be free from pixel defects, but Philips guarantees 
that any monitor with an unacceptable number 
of defects will be repaired or replaced under 
warranty. This notice explains the different types 
of pixel defects and defines acceptable defect 
levels for each type. In order to qualify for repair 
or replacement under warranty, the number of 
pixel defects on a TFT LCD panel must exceed 
these acceptable levels. For example, no more 
than 0.0004% of the sub pixels on a monitor may 
be defective. Fur thermore, Philips sets even higher 
quality standards for cer tain types or combinations 
of pixel defects that are more noticeable than 
others. This policy is valid worldwide.
Pixels and Sub pixels 
A pixel, or picture element, is composed of three 
sub pixels in the primar y colors of red, green and 
blue. Many pixels together form an image. When 
all sub pixels of a pixel are lit, the three colored 
sub pixels together appear as a single white pixel. 
When all are dark, the three colored sub pixels 
together appear as a single black pixel. Other 
combinations of lit and dark sub pixels appear as 
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen 
in different ways. There are two categories of pixel 
defects and several types of sub pixel defects 
within each categor y.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels 
that are always lit or 'on'. That is, a bright dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a dark pattern. There are the 
types of bright dot defects:
One lit red, green or blue sub pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green =  Yellow
- Green + Blue = Cy an (Light Blue)
Three adjacent lit sub pixels (one white pixel)

6. Regulatory Infomation 
7. Customer care and warranty  
						

							30
 Note
A red or blue bright dot must be more than 50 
percent brighter than neighboring dots while 
a green bright dot is 30 percent brighter than 
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels 
that are always dark or 'off'. That is, a dark dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a light pattern. These are the 
types of black dot defects:
Proximity of Pixel Defects 
Because pixel and sub pixels defects of the same 
type that are near to one another may be more 
noticeable, Philips also specifies tolerances for the 
proximity of pixel defects.
Pixel  Defect Tolerances
In order to qualify for repair or replacement due 
to pixel defects during the warranty period, a TFT 
LCD panel in a Philips flat panel monitor must 
have pixel or sub pixel defects exceeding the 
tolerances listed in the following tables.
BRIGHT DOT DEFECTSACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTSACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTSACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
 Note 
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO 9241-307 compliant.( ISO9241-307 :  Ergonomic requirement, analysis and 
compliance test methods for electronic visual displays)

7. Customer care and warranty  
						

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7.2 Customer care and warranty
For warranty coverage information and additional suppor t requirement valid for your region, please visit 
www.philips.com/suppor t website for details. You may also contact your local Philips Customer Care 
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country ASCConsumer care number Price
Germany Siemens I&S+49 01803 386 853
€ 0.09
United Kingdom Invec Scotland+44 0207 949 0069 Local call tariff
Ireland Invec Scotland+353 01 601 1161 Local call tariff
Spain Eatsa Spain +34 902 888 785
€ 0.10
Finland A-novo+358 09 2290 1908 Local call tariff
France A-novo+33 082161 1658
€ 0.09
Greece Allman Hellas+30 00800 3122 1223 Free of charge
Italy A-novo+39 840 320 041
€ 0.08
Netherlands E Care+31 0900 0400 063
€ 0.10
Denmark  A-novo+45 3525 8761 Local call tariff
Norway A-novo+47 2270 8250  Local call tariff
Sweden A-novo+46 08 632 0016 Local call tariff
Poland Zolter+48 0223491505 Local call tariff
Austria Siemens I&S+43 0810 000206
€ 0.07
Belgium E Care+32 078 250851
€ 0.06
Luxembourg E Care+352 26 84 30 00 Local call tariff
Por tugal Eatsa Spain +351 2 1359 1440 Local call tariff
Switzerland A-novo+41 02 2310 2116 Local call tariff

7. Customer care and warranty  
						

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Contact Information for CENTRAL AND EASTERN EUROPE region:
CountryCall centerASC Consumer care number
BELARUS NAIBA +375 17 217 3386
BULGARIA NALAN Ser vice +359 2 960 2360
CROATIA NARenoprom +385 1 333 0974
ESTONIA NAFUJITSU +372 6519900
LATVIA NA“Ser viceNet LV” Ltd. +371 7460399
LITHUANIA NAUAB "Ser vicenet" +370 7400088
ROMANIA NABlue Ridge Intl. +40 21 2101969
SERBIA & 
MONTENEGRO NA
Kim Tec  d.o.o. +381 11 20 70 684
SLOVENIA NAPC H.and +386 1 530 08 24
UKRAINE NA
Comel +380 562320045 
NA Topaz-Ser vice Company +38 044 245 73 31
Russia NA
CPS  +7 (495) 645 6746 (for repair)
NA CEEE Par tners +7 (495) 645 3010 (for sales)
Slovakia NADatalan Ser vice +421 2 49207155
Turkey NATechpro +90 212 444 4 832
Czech Rep. NAAsuppor t 800 100 697
Hungar y NA
Serware +36 1 2426331 
NA Profi Ser vice +36 1 814 8080
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
Contact Information for China:
China
Consumer care number : 4008 800 008
Contact Information for NORTH AMERICA :
Country Call centerASC Consumer care number
U.S.A. TOS Teleplan (877) 835-1838
Canada SupercomSupercom (800)479-6696

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Contact Information for APMEA region:
CountryCall center ASCConsumer care number
AustraliaNAAGOS NETWORK PTY LTD 1300 360 386
New Zealand NAVisual Group Ltd. 0800 657447
Hong Kong / 
Macau NA
Smar t Pixels Technology Ltd. Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
India NAREDINGTON INDIA LTD Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Indonesia NAPT. Gadingsari elektronika 
Prima Tel: 62 21 75909053, 75909056, 
7511530
South Korea NAPCS One Korea Ltd. 080-600-6600
Malaysia NAAfter Market Solutions (CE) 
Sdn Bhd 603 7953 3370
Pakistan NAPhilips Consumer Ser vice (9221) 2737411-16
Singapore NAPhilips Electronics Singapore 
Pte Ltd (Philips Consumer 
Care Center) (65) 6882 3999
Taiwan PCCW 
Teleser vices 
TaiwanFETEC .CO
0800-231-099
Thailand NAAxis Computer System Co., 
Ltd. (662) 934-5498
South Africa NASylvara Technologies Pty Ltd 086 0000 888
UNITED ARAB 
EMIRATES NAAL SHAHD COMPUTER 
L.L.C 00971 4 2276525
Israel NAEastronics LTD 1-800-567000
Vietnam NAFPT Ser vice Informatic 
Company Ltd. +84 8 38248007 Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province
Philippines NAGlee Electronics, Inc. (02) 633-4533 to 34,
(02) 637-6559 to 60
Sri Lanka  NAno distributor and/or ser vice 
provider currently
Bangladesh NADistributor : Computer Source 
Ltd (warranty buy-out) 880-2-9141747, 9127592
880-2-8128848 / 52
Nepal NADistributor : Syakar Co. Ltd 
(warranty buy-out) 977-1-4222395 
Cambodia NADistributor :  Neat Technology 
Pte Ltd (Singapore) (warranty 
buy-out) 855-023-999992

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8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
•	Make sure the power cord is plugged into 
the power outlet and into the back of the 
monitor.
•	 First, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is White)
•	 Make sure the computer is turned on.
•	 Make sure the signal cable is properly 
connected to your computer.
•	 make sure the monitor cable has no bent pins 
on the connect side. If yes, repair or replace 
the cable.
•	 The Energy Saving feature may be activated
Screen says
•	 Make sure the monitor cable is properly 
connected to your computer. (Also refer to 
the Quick Star t Guide).
•	 Check to see if the monitor cable has bent 
pins.
•	 Make sure the computer is turned on. AUTO button doesn't function
•	
The auto function is applicable only in VGA- 
Analog mode. If the result is not satisfactor y, 
you can do manual adjustments via the OSD 
menu.
 Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessar y.
Visible signs of smoke or sparks
•	 Do not perform any troubleshooting steps
•	 Disconnect the monitor from mains power 
source immediately for safety
•	 Contact with Philips customer ser vice 
representative immediately.
 Imaging Problems
Image is not centered
•	Adjust the image position using the “Auto” 
function in OSD Main Controls.
•	 Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image vibrates on the screen
•	 Check that the signal cable is properly 
securely connected to the graphics board or 
PC .
Vertical flicker appears
•	Adjust the image using the “Auto” function in 
OSD Main Controls.
•	 Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
8. Troubleshooting & FAQs

8. Troubleshooting & FAQs  
						

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Horizontal flicker appears
•	Adjust the image using the “Auto” function in 
OSD Main Controls.
•	 Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
•	 Adjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
•	 Uninterrupted display of still or static images 
over an extended period may cause " burn 
in", also known as "after-imaging " or "ghost 
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known 
phenomenon in Monitor panel technology. In 
most cases, the "burned in" or "after-imaging" 
or "ghost imaging" will disappear gradually 
over a period of time after the power has 
been switched off.
•	 Always activate a moving screen saver 
program when you leave your monitor 
unattended.
•	 Always activate a periodic screen refresh 
application if your Monitor will display 
unchanging static content.
•	 Severe” burn-in” or “after-image” or “ghost 
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.
•	 Set the PC’s display resolution to the same 
mode as monitor’s recommended screen 
native resolution. Green, red, blue, dark, and white dots appears on 
the screen
•	
The remaining dots are normal characteristic 
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail.
The "power on" light is too strong and is 
disturbing
•	 You can adjust “power on” light using the 
power LED Setup in OSD main Controls.
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.

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8.2 SmartControl Lite FAQs
Q1.  I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable, what do I do?
Ans.: Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.  The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.:
 If the following actions were executed, the 
monitor driver may need to be re-installed.
•	Changed	video	graphic	adapter	to	another 	
one
•	Updated	video	driver
•	Activities	on	OS,	such 	 as 	 ser vice 	 pack 	 or 	
patch
•	Run	Windows 	 Update 	 and 	 updated 	 monitor 	
and/or video driver
•	Windows	was	booted	with	the	monitor	
power off or disconnected.
To find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager.
If you see "Plug and Play Monitor" shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Lite and re-
install it.
Q3.  After installing SmartControl Lite, when 
clicking on SmartControl Lite tab, nothing 
shows up after a while or a failure message 
shows, what happened?
Ans.:
 It might be y our graphic adaptor is not 
compatible with the Smar tControl Lite. If 
your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from  corresponding companies’ web site. Install 
the driver. Remove Smar tControl Lite, and 
re-install it once more.
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. Please 
visit Philips website and check if an updated 
Smar tControl Lite driver is available.
Q4.  When I click on Pr
oduct Information, 
only partial information is shown, what 
happened?
Ans.:
 It might be y our graphic card adaptor driver 
is not the most updated version which fully 
suppor ting DDC/CI interface. Please tr y to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove Smar tControl 
Lite and re-install it once more.
Q5.  I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.: Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor.
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option. Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.
In case the PIN number is forgotten, 
Philips ser vice center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms

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8.3 General FAQs
Q1:  When I install m y monitor what should I 
do if the screen shows 'Cannot display this 
video mode'?
Ans.: Recommended resolution for this monitor : 
1920 x 1080 @60Hz.
•	Unplug	all	cables,	then 	 connect 	 your 	 PC 	 to 	
the monitor that you used previously.
•	In	the	Windows 	 Star t 	 Menu,	 select 	 Settings/
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
Display Control Panel, select the 'Settings' 
tab. Under the setting tab, in box labeled 
'desktop area', move the sidebar to 1920 x 
1080 pixels
•	Open	'Advanced	Proper ties' 	 and 	 set 	 the 	
Refresh Rate to 60Hz, then click OK.
•	Restar t	your	computer	and	repeat	step 	 2 	
and 3 to verify that your PC is set at 1920 x 
1080 @60Hz.
•	Shut	down	your	computer,	disconnect 	 your 	
old monitor and reconnect your Philips 
Monitor.
•	Turn	on	your	monitor	and	then	turn	on	
your PC .
Q2:  What is the recommended refresh rate for 
Monitor?
Ans.: Recommended refresh rate in Monitor is 
60Hz, In case of any disturbance on screen, 
you can set it up to 75Hz to see if that 
removes the disturbance.
Q3:  What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and 
.icm)?
Ans.: These are the driver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the ( companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:  How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows
® Control Panel with the "Display 
proper ties".
Q5:  What if I get lost when I am making 
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select 
'Reset' to recall all of the original factor y 
settings.
Q6:  Is the LCD scr een resistant to scratches?
Ans.: In general it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side. This may affect your 
warranty conditions.
Q7:  How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc.

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Q8:  Can I change the color setting of my 
monitor?
Ans.: Yes, you can change your color setting 
through OSD control as the following 
procedures,
•	Press	"OK"	to	show	the	OSD	(On	Screen 	
Display) menu
•	Press	"Down	Arrow" 	 to 	 select 	 the 	option 	
"Color" then press "OK" to enter color 
setting, there are three settings as below.
1 . Color Temperature; The six settings are 
5000K, 6500K, 7500K, 8200K, 9300K 
and 11500K. With settings in the 5000K 
range the panel appears ‘warm,' with a 
red-white color tone, while a 11500K 
temperature yields ‘cool, blue-white 
toning."
2 . sRGB; this is a standard setting for 
ensuring correct exchange of colors 
between different device (e.g. digital 
cameras, monitors, printers, scanners, etc) 
3 . User Define; the user can choose his/her 
preference color setting by adjusting red, 
green blue color.
 Note:
A measurement of the color of light radiated 
by an object while it is being heated. This 
measurement is expressed in terms of 
absolute scale, (degrees Kelvin). Lower Kevin 
temperatures such as 2004K are red; higher 
temperatures such as 9300K are blue. Neutral 
temperature is white, at 6504K.
Q9:  Can I connect my Monitor to any PC, 
workstation or Mac?
Ans.: Yes. All Philips Monitors are fully compatible 
with standard PCs, Macs and workstations. 
You may need a cable adapter to connect 
the monitor to your Mac system. Please 
contact your Philips sales representative for 
more information.
Q10:  Are Philips Monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/NT, 
Mac OSX, Linux
Q11:  What is Image Sticking,  or Image Burn-
in, or After Image, or Ghost Image in LCD 
panels?
Ans.: Uninterrupted display of still or static images 
over an extended period may cause "burn 
in", also known as "after-imaging" or "ghost 
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known 
phenomenon in LCD panel technology. In 
most cases, the "burned in" or "atter-imaging" 
or "ghost imaging" will disappear gradually 
over a period of time after the power has 
been switched off.
Always activate a moving screen saver 
program when you leave your monitor 
unattended.
Always activate a periodic screen refresh 
application if your Monitor will display 
unchanging static content.
 Warning
Severe"burn-in" or "after-image" or "ghost 
image" symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Q12:  Why is my Display not showing sharp text, 
and is displaying jagged characters?
Ans.: Your Monitor works best at its native 
resolution of 1920 x 1080 @60Hz. For best 
display please use this resolution.

8. Troubleshooting & FAQs