Panasonic Recording Software Wv Asr500 Operating Instructions

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Groups
The "Groups" page allows you to create logical groups of cameras and oth\
er items connected to one or more 
systems. This is a useful when you have multiple systems with a large nu\
mber of cameras spread across a 
large building or campus, and you would like to place cameras in logical\
ly named groups such as First Floor, 
Second Floor instead of viewing your cameras in default groups based on \
their connection to the systems.Create a new group by clicking on the [New] button.
 
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In the "Group Configuration" section, enter a name and description for\
 the group.
 
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Select an icon to represent the group in the Live and Search site trees.\
 
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Select a camera from the "Available Items" list. Video from the camera i\
s displayed in the video window.
 
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Click the [Add] button to include the camera name in the "Items in Group\
" section. Continue adding cam -
 
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eras until your group is complete.
To remove a camera from the group, select it in the group list and click\
 the [Remove] button.
 
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When finished, click the [Apply] button.
 
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Maps
This function cannot be used for ASR500.
Views
This function cannot be used for ASR500. 
						

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Tours
This function cannot be used for ASR500.
Layouts
This function cannot be used for ASR500. 
						

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System information
"System Usage" displays the users that are cur-
 
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rently logged in, the user's access level and IP 
address, and the number of streams being 
viewed.
"Version Information" displays the version num-
 
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bers for each of this system file. This information 
can be useful when contacting technical support.
To view the system log, select a start date and 
 
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time, end date and time, and select the type of 
messages you want to see from the "System Log 
Level" drop-down list, and click the [Search] but-
ton. All messages that meet the search criteria are 
listed.
To sort the list, click any of the column titles.
 
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To view the system log with a text editor, click the 
 
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[Export] button and save the file. Then you can 
open the file from the location where you saved it."Maximum Days Storage" determines the maxi-
 
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mum number of days that information is main-
tained in the system log. Click the [Apply] button 
to save the configuration.
Note: If you cannot see all the fields and buttons on the 
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[System Log] tab, drag the horizontal bar under 
the "System Usage" section up.
The "System Information" page displays information about users that are \
currently logged into the system, 
plug-in file version information number and status, and the system log. This pa\
ge is displayed when you click 
on the system name in the "Configuration" tree.
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The "System Information" page also includes a [Login History] tab and an [Audit Trail] tab when you are con-
nected to a compatible system.Select a start date and time and end date and 
 
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time.
Click the [Search] button to list all login and logout 
 
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actions in that time range.
To filter the list, enter a word in the "Search" col-
 
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umn. Only actions containing the word are then 
displayed.
To view an audit trail of various actions that have been performed on th\
e system, complete the following steps:
Select a start date and time and end date and 
 
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time.
Click the [Search] button to list all actions in that 
 
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time range. To filter the list, enter a word in the "Search" col-
 
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umn. Only actions containing the word are then 
displayed.
To view an action in XML, double-click its entry.
 
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Click the [Export] button to save the information 
 
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as a separate log file.
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To view the login history for the system, complete the following steps:
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To resort the list, click any column title.
 
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Click the [Export] button to save the information 
 
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as a separate log file.
Select the "Maximum Days Storage" that the 
 
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actions should be stored on the system and click 
the [Apply] button. 
						

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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking an\
d trying the solution in the table or a 
problem is not described below.
SymptomCause/solutionRef. pages
Cannot access from the client 
software (ASM200/ASM970). Connection to a LAN is not established or a network is not 
•	
working correctly. Refer to a system administrator for further 
information.
10
Contact your system administrator to confirm that the valid 
•	
IP address is set.
Contact your system administrator to confirm that the speci-
•	
fied IP address is not provided to other devices.
Are there contradictions between the address and the net-
•	
work subnet to be accessed?
When the recorder and the client (PC) are on the same sub-
•	
net, set the same subnet for the IP addresses of the recorder 
and the PC.
It may take time to start play-
back when using the client 
software (ASM200/ASM970). It is because recorded data is being buffered before play
-
•	
back.  
It is a normal performance. 3
Live image display or recording 
is not successfully performed 
using the client software 
(ASM200/ASM970). Check if the compression method and resolution is compati-
•	
ble with the registered camera. 4
Check the settings of IP address, subnet mask and default 
•	
gateway for the network cameras and PC.
10
When trying to display H.264/MPEG-4 images via Internet, 
•	
images may not be displayed. Refer to the network adminis-
trator because of the effects of the network devices including 
router setting.
With the client software 
(ASM200/ASM970), the follow-
ing is observed: Refresh of live images is 
•	
unstable.
Network performance is 
•	
poor.
Downloaded images are not 
•	
displayed correctly.
The images are not dis-
•	
played, recorded or played 
back. The configured settings for transmission rate/recording rate 
•	
may be beyond the maximum network performance. Lower 
the value/rate of the settings relating to the network such as 
the transmission rate, recording rate, etc. 10
No audio is output using the 
client software (ASM200/
ASM970). Audio is not supported by the client software (ASM200/
•	
ASM970). (As of October, 2013) 3
The [Check for Updates] button 
in the "Configuration/System/
Update" window does not 
function. This function is not available.
•	 18
"Record Setting" may be inop-
erable in "Camera Settings". The setting may be inoperable depending on the model of 
•	
the camera. In that case, directly set up from the camera. 
Refer to the operating instructions of the camera for how to 
set up. 23 
						

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SymptomCause/solutionRef. pages
It takes time when searching 
using the client software 
(ASM200/ASM970). When searching images recorded with "JPEG/1 fps", it may 
•	
take time. To search smoothly, set the frame rate to 2 fps or 
more and select the recording format other than JPEG, for 
example H.264. 20
Operation of this software is 
unstable. Make sure that Administrator privileges is set as an OS user 
•	
account.
10
Set a static IP address for the server PC.
•	
Set the OS automatic updates function off.
•	
Do not use the OS remote desktop function. 
•	
Do not 
•	 sign out the PC or turn off the power while software is 
running.
Do not activate other heavy load application while software 
•	
is running
Do not use any 
•	 multi-byte characters in the user name. 
						

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For U.S. and Canada:
Panasonic System Communications Company of North America,
Unit of Panasonic Corporation of North America
www.panasonic.com/business/
For customer support, call 1.800.528.6747
Two Riverfront Plaza, Newark, NJ  07102-5490
Panasonic Canada Inc.5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada 
(905)624-5010
www.panasonic.ca
 
© Panasonic System Networks Co., Ltd. 2013  N1013-0       PGQP1562ZA
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