Panasonic PC Software Package Wv Asm200 Series Operating Instructions

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The [Play] icon will not be displayed in the following cases.
•	
The login user is not allowed to access the camera.
•	
The login user is not allowed to play recorded images.
•	
The listed recorder or camera is removed from the system.
•	
An alarm notification is provided from an encoder or a camera that is \
not registered in the recorder.
•	
Note:
The device error log list will be kept updated.
•	
n  [Buzzer stop] button
The buzzer sounding to announce an alarm or error 
will be stopped.
n...

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Note:The network error log list will be kept updated.
•	
n  [Buzzer stop] button
The buzzer sounding to announce an alarm or error 
will be stopped.
n Network error log list
Descriptions of the notified errors will be displayed in 
list form. Up to 1000 descriptions will be displayed.
n Time & date
Time & date when the network error occurred will be 
displayed. The time & date will be followed by an 
asterisk "*" when the daylight saving time is applied.
n Event
Description of the network...

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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking an\
d trying the solution in the table or a 
problem is not described below.Important: When the settings of the setup menu of the device are edited, download d\
evice information again.  
•	
Otherwise, some functions may not work correctly.
Refer to the WV-ASM200 Setup Instructions (PDF) for further informatio\
n about download of the device...

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SymptomCause/solution Ref. pages
Images to be 
displayed in the 
sequence display is 
slow to be changed. / 
Part of the displayed 
image is missing. This may occur when audio is activated in the sequence display.
it may be improved by selecting "OFF" for the audio setting.
Setup Instructions (PDF)
Cannot operate the 
camera. It may be possible that the device in use is not compatible with 
•	
this software.  
Check if the device in use is compatible with this software. –
The selected...

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SymptomCause/solution Ref. pages
Recorded images 
being played on a 
multi-screen do not 
synchronized based 
on the recording time. When images recorded on different recorders are played on a 
•	
multi-screen, recorded images displayed on a multi-screen will 
not be synchronized based on the recording time. Playback of 
recorded images will be synchronized only when they are from 
the same recorder. However, playback is not always 
synchronized precisely based on the recording time. In this...

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SymptomCause/solution Ref. pages
Image display is not 
performed smoothly or 
stops. (PC perfor-
mance becomes low.) The value set for "Maximum refresh interval (JPEG/VGA)" on 
•	
the [Performance] tab of the "System" page may not be 
appropriate.  
Set an appropriate value for "Maximum refresh interval (JPEG/
VGA)" on the [Performance] tab of the "System" page. Setup Instructions 
(PDF)
It may be possible that the PC in use does not meet the system 
•...

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SymptomCause/solution Ref. pages
Live images are not 
displayed even when 
the camera icon 
indicates that the 
camera is online.
Live images are being 
displayed even when 
the camera icon 
indicates that the 
camera is offline. Depending on the communication status, the camera icon 
•	
cannot indicate the correct status of the camera.  
When the camera icon displayed in the device tree or in the 
map window is clicked, the camera icon will indicate that the 
camera is online.  
The camera icon...

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SymptomCause/solution Ref. pages
Refresh of live images 
is unstable.
The devices are 
disconnected.
Image file downloaded 
from the FTP server is 
faulty.
Images cannot be 
properly displayed, 
recorded, or played 
back. The line speed settings may be not the same between the 
•	
connected device and the hub, for example, 100M BASE-TX 
Full for the unit and 100M BASE-TX half, etc. Some hubs 
change the line speed automatically depending on the network 
traffic and it may cause configuration...

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SymptomCause/solution Ref. pages
The following message 
is displayed on the 
event notification 
message window. 
"G.711 in use for 
camera audio 
compression scheme. 
Change from G.711 to 
G.726." This message will be displayed when the audio compression 
•	
method of the camera is set to G.711. Change the audio 
compression method to "G.726 (32 kbps)". 
–
Cannot register the 
license. The entered "Registration Key" may be not the same as the 
•	
product to be used....

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Displayed messages and solutions
When starting the operation software
When a message window is displayed in the process of the startup, refer \
to the following to solve the problem.
MessageSolution
It is impossible to start the operation 
software unless the setup software is 
closed. The operation software cannot be started when the setup software 
•	
is open.  
Click the [OK] button, and then start the operation software after 
closing the setup software.
The operating environment of this...