Panasonic Pc Software Package Wv Asm100 Operating Instructions

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Alarm mode of the live window
When Use is selected for Live window and ON is selected for Alarm camera direct live window, the live win-
dow will be switched into the alarm mode and display live images from the camera in which the alarm occurred when
receiving an alarm notification. 
The live window will automatically be in the alarm mode when an alarm notification is provided regardless of the cur-
rent operation (sequence display, group display, minimized, full screen display) of the live window.
Notes: 
•Live images will be displayed on a screen selected for the Number of alarm camera direct live window setting
when the live window is in the alarm mode. Only an administrator can configure the Number of alarm camera
direct live window setting.
•When the live window is not opened, the alarm camera direct live window function will not be performed.
When the live window is active
• In normal operation• In the alarm mode
Notes: 
•The display position and the window size of the live window when it is started will be the same as of the last time
the live window is closed.
•When the set time (auto reset wait time) has passed after the live window shifted into the alarm mode, the live
window returns to the previous operation. Only an administrator can configure the Auto reset wait time setting.
Refer to the setup instructions for further information about the Auto reset wait time setting.
•When alarms occurred sequentially before the alarm is reset automatically, live images from the cameras will be
displayed in from the upper left area in order. When the number of alarm occurrences exceeds the set number of
areas (number of alarm camera direct live monitor), live images of the older alarm will be canceled and live
images of newer alarm will be displayed in order (live images displayed in the upper left area will be the first to be
canceled). 
						

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Simultaneously display live images of two or more alarms when alarms occurred
sequentially
Depending on selected screen for the Number of alarm camera direct live window setting, live images will be differ-
ently displayed as follows. When 1-screen is selected, live images will be sequentially displayed in the order of the
alarm occurrences.
When 4-screen is selected
Live images will be displayed as follows. When the number of alarm occurrences exceeds 4, live images of the older
alarm will be canceled and live images of newer alarm will be displayed in order (live images displayed in the upper
left area will be the first to be canceled). 
When 9-screen is selected
Live images will be displayed as follows. When the number of alarm occurrences exceeds 9, live images of the older
alarm will be canceled and live images of newer alarm will be displayed in order (live images displayed in the upper
left area will be the first to be canceled).
When 16-screen is selected
Live images will be displayed as follows. When the number of alarm occurrences exceeds 16, live images of the
older alarm will be canceled and live images of newer alarm will be displayed in order (live images displayed in the
upper left area will be the first to be canceled). 
3
12
3
4
12
3
4
Alarm 1 occurred
1
Black 
screenBlack 
screenBlack 
screenAlarm 2 occurred Alarm 3 occurred
12
Alarm 4 occurred
52
3
4Alarm 5 occurred
12
Black 
screenBlack 
screen
Black 
screen
123
456
78
9
1
5
9
132
6
10
143
7
11
154
8
12
16 
						

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Information display area
When the live window is in the alarm mode, alarm information will be displayed in the information display area.
Notes: 
•When the live window is in the alarm mode, the group information display area will be hidden and the camera
information display area will be displayed regardless of the settings.
•When the live window returns to the normal mode from the alarm mode, the group information display area and
the camera information display area will be displayed/hidden according to the settings.
Alarm icon
The alarm icon window will be displayed when the live window is in the alarm mode.
Camera
The title of the camera in which the alarm occurred will be displayed.
Descriptions of the alarm
Alarm type and the camera channel will be displayed.
Reset the alarm mode
When the set time (auto reset wait time) has passed after the live window shifted into the alarm mode, the live win-
dow returns to the previous operation. When an alarms occurred before the alarm is reset automatically, the live win-
dow will be in the alarm mode until the set time has passed from the moment when the new alarm has occurred.
When alarms occurred sequentially, the alarm mode will continue until the set time has passed from the moment
when the newest alarm has occurred.
When Alarm mode reset is selected from the pop-up menu displayed by right-clicking on the image display area,
the alarm mode can be reset even when the set time has not passed yet.
Alarm mode reset
The live window will returns to the previous operation mode.
Full screen
The live window in the alarm mode can be displaying on a full screen. 
						

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Emergency recording input alarm 
In the state of emergency, emergency recording will sometimes be performed manually using the external switch. 
In this case, the emergency recording input alarm will be notified. An emergency recording input alarm usually con-
tains information of multiple channels, and they will be filed as logs in the Alarm log panel. However, only the infor-
mation of the biggest channel number will be displayed in the alarm notification window.
Alarm mode of the map window
When the icon of the camera in which an alarm occurred is displayed on the map, the camera icon will start blinking
red for 10 seconds and then displayed in red without blinking.  When the icon displayed in red (or blinking red) is
clicked, live images from the camera will be displayed in the selected area of the operation window and the camera
icon will return to the normal camera icon.
Note: 
When the [Live] button or the [Play] button on the alarm notification window is clicked, images from the corre-
sponding camera will be displayed and the respective camera icon that has been displayed in red or blinking red
will return to the normal camera icon. 
						

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Alarm log panel
When an alarm occurred, the description of the alarm will be filed as a log in the Alarm log panel.
Up to 1 000 logs will be displayed in the Alarm log panel.
Alarm log list
Descriptions of the notified alarms will be displayed in
list form. Up to 1 000 descriptions will be displayed.
[Play] icon
Recorded images relating to a log can be played when
this icon is displayed next to a log.
Time & date
Time and date when the alarm occurred will be dis-
played. The time and date will be followed by an aster-
isk * when the daylight saving time is applied.
Event
Description of the alarm will be displayed.Recorder
The title of the recorder in which the alarm occurred
will be displayed.
Camera
The title of the camera in which the alarm occurred will
be displayed.
Notes: 
•When a log with the [Play] icon in the alarm log list
is clicked, playback of recorded images will start on
a 1-screen. Playback will not start when the [Play]
icon is not displayed next to the alarm log.
•The alarm log list will be kept updated.
Playback from the alarm log list
When the desired alarm log is clicked, recorded images from the camera connected to the recorder in which the
alarm occurred will be played on a 1-screen.
Notes:
•Playback from the alarm log list will start from the point 5 seconds before the alarm occurrence.
•Depending on the settings of the recorder, playback may not start from the point of 5 seconds before the alarm
occurrence.
•The [Play] icon will not be displayed in the following cases.
•The login user is not allowed to access the camera.
•The login user is not allowed to play recorded images.
•The listed recorder or camera is removed from the system. 
						

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Note: 
The recorder error log list will be kept updated.
Recorder error log list
Descriptions of the notified errors will be displayed in
list form. Up to 1 000 descriptions will be displayed.
Time & date
Time and date when the error occurred will be dis-
played. The time and date will be followed by an aster-
isk * when the daylight saving time is applied.
Event
Description of the error will be displayed.
Recorder
The title of the recorder in which the error occurred will
be displayed.
Camera
The title of the camera in which the error occurred will
be displayed.
Note: 
The network error log list will be kept updated.
Network error log list
Descriptions of the notified errors will be displayed in
list form. Up to 1,000 descriptions will be displayed.
Time & date
Time and date when the error occurred will be dis-
played. The time and date will be followed by an aster-
isk * when the daylight saving time is applied.
Event
Description of the error will be displayed.
Recorder
The title of the recorder in which the error occurred will
be displayed.
Camera
The title of the camera in which the error occurred will
be displayed.
Recorder error log panel
When a recorder error occurred, the description of the error will be filed as a log in the Recorder error log panel.
Up to 1 000 logs will be displayed in the Recorder error log panel.
Network error log panel
When a network error occurred, the description of the error will be filed as a log in the Network error log panel.
Up to 1 000 logs will be displayed in the Network error log panel. 
						

							Cause/solution
77
• Isn’t OFF selected for MPEG-4 transmission on the
setup menu of the camera in use?
Select ON for MPEG-4 transmission.
Refer to the operating instructions of the camera for how
to configure the settings.
–
• The selected image is not live image.
Confirm that the indication [LIVE] is displayed in the
selected area.
• The camera icon is displayed as Fixed camera. 
Select the PTZ camera icon.
19
Cannot operate the camera.
Troubleshooting
Before asking for servicing, check the symptoms on the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution or if the problem is not
described below.
•Isn’t the error notification window displayed?
Confirm the displayed description and contact the admin-
istrator.
• Both images and the displayed time and date are not
being refreshed.
Connection between the recorder and the camera may
be disconnected or a network trouble may be occurred.
Check the connection.
• This may occur when MPEG-4 images are used in the
sequence display.
Set the refresh interval of the camera to 1 second.
Refer to the operating instructions of the camera in use
for how to configure the settings.
• The recorder is currently being configured using HDD
DISK MENU, or the SD memory recording is being per-
formed.
Live images will be displayed when the configuration or
the the SD memory recording is completed.
• It may be necessary to format the hard disk of the
recorder.
Check the status of the recorder by accessing directly to
the recorder from the web browser.
Reference 
pages
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36–
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Symptom
No live image is displayed.
The image is not being
refreshed.
No image is displayed when
the sequence display is
being performed. 
						

							Cause/solution
78
• The recorder is currently being configured using HDD
DISK MENU, or the SD memory recording is being per-
formed. Playback will resume when the configuration or
the SD memory recording is completed. When the black
screen does not disappear or the displayed image is not
refreshed even after completion of the configuration or
the backup, click the [PLAY] button.
• The recorder may be powered off.
Turn on the power of the recorder. After confirming that
the recorder started up correctly, click the [PLAY] button.
• When images recorded on different recorders are played
on a multi-screen, recorded images displayed on a multi-
screen will not be synchronized based on the recording
time. Playback of recorded images will be synchronized
only when they are from the same recorder. However,
playback is not always synchronized precisely based on
the recording time. In this case, click the [PLAY] button.
Reference 
pages
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Symptom
Recorded images being
played on a multi-screen do
not synchronized based on
the recording time.
• When playing recorded images on a multi-screen, a
black screen sometimes may be displayed.
Click the [PLAY] button.
• A user cannot operate the recorder due to the user level
setting.
Check the user level of the user on the User setup tab
of the User mng. window on the setup software.
– Refer to the
setup instruc-
tions (PDF).
A black screen is displayed
during playback.
Cannot operate the recorder. 
						

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• This may occur when trying to display images directly
from the cameras with the same address when
Multicast is selected for Transmission type on the
setup menu of the camera.
Set different multicast addresses for each camera.
– – • This may occur due to the display adapter and driver
combination.
When this occurred, update the driver of the display
adapter to the latest version first.
If updating the driver does not solve the problem, adjust
the hardware acceleration as follows.
The following instructions are for Windows XP
Professional SP2.
(1) After closing the software, right-click on the desktop
and select Properties from the displayed pop-up
menu.
(2) Select Settings from Display Properties, and then
click the [Advanced] button.
(3) Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration.
Reference 
pages Cause/solutionSymptom
When displaying MPEG-4
images on a multi-screen,
images from two or more
cameras are displayed in
sequence on a single area.
d 
						

							Cause/solution
80
• The downloaded file may be damaged.
Retry the download and play the newly downloaded file.
• The recorded images to be downloaded may be deleted
on the target recorder in the process of the download.
After checking the recorder, retry the download and play
the newly downloaded file.
• An older version of the display adapter for the PC moni-
tor may be used.
Update the display adapter to the latest version.
• When the recorder in use is the WJ-ND300, this may
occur if different time zones are set for the recorder and
the camera registered in the recorder.
Set the same time zone for both the recorder and the
camera. Refer to the operating instructions of the
recorder in use for how to set the time zone.
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Cannot play the downloaded
file.
A black screen is displayed
when playing the down-
loaded file.
Designation of time and date
does not work correctly
when performing playback,
search and download.
• Available space of the disk designated as the destination
of the download file may be not enough.
Secure the disk space.
• The disk designated as the destination of the download
file may be locked for writing.
Allow the disk to be written on.
• The path of the destination folder of the downloaded file
may be too long.
Make sure that the path is less than 250 characters.
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– Reference 
pages
Symptom
• This may be caused due to a recorder error or a network
error.
Display the logs and check the settings (Address, FTP
port number, etc.) of the recorder from which the images
are to be downloaded.
Refer to the
setup instruc-
tions (PDF).
Cannot download images.