Panasonic Network System KX HNS107 Users Guide

							→ If many notifications were sent from the hub in a short time, notifications may be received late. Thisis a characteristic your mobile device’s notifications service.
The siren stops sounding or flashing before I cancel an alert
R When the alarm system is triggered, the hub signals the siren to begin sounding or flashing its strobe
light. If the alert has not been canceled, the hub signals the siren to stop sounding or flashing 1 minute
later. If for some reason the hub cannot signal the siren, the siren stops by itself after an additional
1 minute (i.e., about 2 minutes after it first began sounding or flashing).
Refer to the following after checking the general troubleshooting information described in  “General
information”, Page 105.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→ Wait for the other user to finish and then try again.
A “conflict” error is displayed on the scenario screen or when configuring a scenario
R The scenario’s conditions (day, time, and arm mode) overlap with another scenario that is configured
to control the same device.
→ Edit the scenario so that it does not conflict with another scenario.
Camera recording does not start immediately after the sensor is triggered
R When using a smart control scenario to record camera images, there may be a short delay after the
sensor is triggered before recording starts. This is not a malfunction.
Camera recordings are shorter than they should be
R If you configure a smart control scenario to record camera images when triggered by a sensor, and if
the sensor is triggered multiple times, subsequent recordings may be shorter than anticipated.
→ This is not a malfunction. Camera recordings for the same camera cannot overlap, therefore if the sensor is triggered multiple times, recordings may be shorter than anticipated.
In the example below, the system is configured to record 10 minutes of camera video when the
motion sensor is triggered. The sensor was triggered at 12:00 and the system recorded 10 minutes
of video. When the sensor was triggered again at 12:05, recording was already underway, so the
system waited until 12:10 (when the first recording stopped) and recorded 5 minutes from the
second trigger.
The first recording is 10 minutes long, and the second is 5 minutes long.Sensor was triggeredRecordingOverlap (already recording)111
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							Smart plugs stay on longer than they should be
R If you configure a smart control scenario to turn on a smart plug when triggered by a sensor, and if the
sensor is triggered multiple times, the smart plug may stay turned on longer than anticipated.
→ This is not a malfunction. The smart plug stays turned on for the set amount of time each time the sensor is triggered. If the sensor is triggered again before the previous “power on” time ends, the
smart plug may stay turned on longer than you anticipated.
In the example below, the system is configured to turn the smart plug on for 10 minutes when the
motion sensor is triggered. The sensor was triggered at 12:00 and the system turned the smart plug
on for 10 minutes. When the sensor was triggered again at 12:05, the smart plug was already on, so
the system waited until 12:15 (10 minutes after the last trigger) to turn off the smart plug.
The smart plug remained on for 15 minutes.Sensor was triggeredSmart plug on
Refer to the following after checking the general troubleshooting information described in  “General
information”, Page 105.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→ Wait for the other user to finish and then try again.
[The hub’s SD card is full.] is displayed
R The SD card is full.
→ Erase unnecessary images from the SD card. If you saved other data on the SD card using another device, use the other device and erase any unnecessary data.
→ Turn on the recording overwrite feature ( “General camera settings”, Page 63) so that new recordings automatically erase old ones.
[There is no SD card in the hub.] is displayed
R There is no SD card inserted in the hub.
→ Insert a compatible SD card.
[Communication error] is displayed
R Your mobile device could not communicate with the hub.
→ Check all connections and settings and try again.
[Out of Range] is displayed
R The hub could not communicate with the camera.
→ Check all connections and settings and try again.
→ Move the camera closer to the hub or, if possible, remove any obstacles between the camera and the hub.
[Hub SD card error.] is displayed
R The SD card is not formatted for use with the hub.
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							→ Format the card ( “SD card formatting”, Page 66).
R You just inserted the SD card into the hub.
→ Wait and try again.
[Failed] is displayed
R An error occurred while saving the picture.
→ Check all connections and try again.
Colors in camera images appear different from normal
R The camera is aimed at a dark location, or it is nighttime.
→ If there is not adequate light to illuminate the subject, such as at night, the camera automatically switches to night vision mode. In this case, colors may appear different from normal.
R When viewing images from an indoor camera, black areas of the image appear purplish.
→ When the subject is lit by sunlight or halogen lights, black areas of the image may appear purplish. This is not a malfunction.
Colors in indoor camera images appear washed out
R Lighting conditions are poor or inconsistent.
→ Adjust the camera’s brightness ( “Image brightness”, Page 65).
→ Place the camera in a different location or position.
There is a long delay when talking to the camera while away from home
R Your mobile device’s network connection is slow or congested.
→ Wait for network traffic to decrease.
→ Lower the  [Frame Rate]  setting ( “General camera settings”, Page 63).
Camera images are not displayed at first while away from home, and are displayed after some
time passes
R Your mobile device’s network connection is slow or congested.
→ Wait for network traffic to decrease.
→ Lower the  [Frame Rate]  setting ( “General camera settings”, Page 63).
I have to wait a long time before camera images are displayed while away from home
R There is too much traffic on your home network or on the mobile device’s network.
→ Wait for network traffic to decrease.
Camera recording does not start immediately after the sensor is triggered
R See  “Camera recording does not start immediately after the sensor is triggered”, Page 111.
The camera’s sensor is triggered too easily
R The camera’s motion detection features are too sensitive.
→ Reduce the sensitivity of the camera’s sensor. For outdoor cameras, see  “Image and infrared sensor sensitivity (outdoor cameras only)”, Page 64. For indoor camera, see  “Image sensor
sensitivity (indoor cameras only)”, Page 65.
R The camera’s detection area is too large.
→ Limit the detection area so that the camera ignores motion in unneeded areas of the camera’s image, i.e., reduce the camera’s detection area ( “Detection area”, Page 65).
R The camera’s settings are not suited to the environment.
→ Review the information in the Installation Guide included with your camera about sensor features and installation environment.
→ Indoor cameras and outdoor cameras can detect motion visually (i.e., when an area of the camera’s image changes brightness). Outdoor cameras can also detect motion by sensing temperature
changes (i.e., when an area of the sensor’s detectable area is becomes hotter than another). For
this reason, false detections may occur in the following locations.
False detections caused by predicable movement in a specific area of the camera image
– Areas where fixed objects move in the wind, such as tree branches or hanging laundry113
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							– Areas where animals move in a limited area, such as birds in a nest or small animals close to theground
– Areas where brightness significantly, such as when shadows form in the afternoon, lights turn on at night, or vehicles pass by at night with their headlights or brakelights on
You can prevent these false detections by adjusting the position of the camera, by limiting the
detection area so that the camera ignores motion in unneeded areas of the camera’s image
( “Detection area”, Page 65), or by turning video motion detection off (outdoor cameras only;
“Setting the image sensor and infrared sensor individually”, Page 64).
False detections caused by unpredictable movement in any area of the camera image
– Areas where birds or flying insects move in front of the camera
– Areas where rain, snow, hail, or tree leaves fall in front of the camera
You can prevent these false detections by adjusting the position of the camera or by turning video
motion detection off (outdoor cameras only;  “Setting the image sensor and infrared sensor
individually”, Page 64).
Refer to the following after checking the general troubleshooting information described in  “General
information”, Page 105.
[Out of Range] is displayed
R The hub could not communicate with the sensor.
→ Make sure the sensor is located within range of the hub and that its battery has adequate charge remaining.
R The hub was recently turned on or restarted.
→ Sensors may appear to be out of range of the hub for 30 minutes or longer after the hub is turned on or restarts. The sensors will make detections as normal during this time. The  [Out of Range]
message will be cleared when you operate the sensors.
I cannot remember the names I assigned to my devices
R If you register a large number of devices to the hub, you may forget which name is assigned to each
device.
→ Window/door sensors
Close all the windows and doors that have sensors attached to them. Open one window or door.
You can find the name of the corresponding window/door sensor by checking the sensor status
screen (app’s home screen  ® [Sensor]  ®  [Status] ): the corresponding window/door sensor’s icon
will be listed under  [Detected] and the icon will appear as an open window or door.
→ Motion sensors
Arm the alarm system and enable the desired motion sensor for the current arm mode. Trigger the
motion sensor. If the app is configured to display notifications when the alarm system is triggered
( “Notification settings”, Page 96), the name of the motion sensor will be displayed in the notification
that is displayed.
→ Water leak sensors
Simulate a water leak by pouring a small amount of water onto the floor or installation surface so
that both probes are wet. If the app is configured to display notifications when the water leak sensor
has detected a water leak ( “Notification settings”, Page 96), the name of the water leak sensor will
be displayed in the notification that is displayed.
→ Sirens
Use the  [Installation Test]  option in each siren’s device profile to sound each siren ( “Setting device
profiles (device names, locations, and other settings)”, Page 92).
→ Smart plugs
Turn off all smart plugs. Turn on one smart plug. You can find the name of the corresponding smart
plug by checking which smart plug’s LED indicator is lit in green.
Notifications are not received, sensor detections are not displayed in the [Sensor] screen
R The alarm system is not armed.114
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							→ Arm the alarm system ( “Arming and disarming the alarm system”, Page 45).
R The sensor is not enabled for the current arm mode.
→ Change the settings for the current arm mode ( “Alarm system settings”, Page 46).
R The desired feature is not enabled.
→ Temperature alert (indoor cameras only) and sound alert (indoor camera only) do not function as part of the alarm system. Make sure the desired feature is enabled ( “Temperature alert (indoor
cameras only)”, Page 62,  “Sound alert (indoor cameras only)”, Page 62)
R The hub’s date and time setting is incorrect.
→ Adjust the date and time setting ( “[Time Adjustment] setting”, Page 98).
The glass break sensor makes false detections; battery life seems too short
R False detections may occur and battery life may be drastically reduced if devices that produce
continuous sound (TVs, music players or speakers, musical instruments, etc.) are located near the
sensor.
→ Move any such devices further away from the sensor, or re-locate the sensor.
Refer to the following after checking the general troubleshooting information described in  “General
information”, Page 105.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→ Wait for the other user to finish and then try again.
[Failed] is displayed
R The smart plug is out of range of the hub.
→ Move the smart plug closer to the hub and try again.
R An error occurred while accessing the smart plug.
→ Check all connections and try again.
[System is busy. Please try again later.]
R Another event, such as a sensor detection or a landline call being received, interrupted the current
operation.
→ Wait and try again later.
I cannot remember the names I assigned to my smart plugs
R See  “I cannot remember the names I assigned to my devices”, Page 114.
Energy consumption is displayed as “0.00 kWh” even though I am using the connected electric
device
R If an electric device that consumes very little power is connected, such as a low-power LED lamp,
energy consumption may be displayed as “0.00 kWh”.
Refer to the following after checking the general troubleshooting information described in  “General
information”, Page 105.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→ Wait for the other user to finish and then try again.
[This function isn’t available.] is displayed
R You tried to operate a feature that is not available while talking on a landline call.
→ Try again after you disconnect the landline call.
[Restricted number] is displayed
R A cordless handset was used to restrict your mobile device from making this call.115
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							→ Use a cordless handset to change the call restriction feature settings as appropriate. Refer to theOperating Instructions included with your cordless handset. (Note that this feature is supported by
certain models only.)
I cannot use phone features
R You are away from home or your mobile device is not connected to the same wireless router as the
hub.
→ Connect your mobile device to the same wireless router as the hub.
R The hub is not connected to your landline.
→ Connect the hub to your landline. Refer to the System Setup Guide included with your hub.
R There are more than 4 mobile devices registered to the hub.
→ 8 mobile devices can be registered to the hub, however, only the first 4 can use phone features. If you want to use phone features with an additional mobile device, use the following procedure.
1. Deregister the mobile device that you want to use phone feature with ( “Deregistering devices”, Page 92).
2. Deregister one or more of the previously registered mobile devices. RThere should be 3 or fewer mobile devices registered to the hub when you proceed to the next
step. You can confirm the number of mobile devices registered on the deregistration screen.
3. Register your mobile device ( “Registering other mobile devices to the hub”, Page 28).
4. Register the mobile devices you deregistered.
I cannot receive landline calls
R The hub is not connected to your landline.
→ Connect the hub to your landline. Refer to the System Setup Guide included with your hub.
R The app is not running.
→ The app will not receive landline calls if the app is not running. Start the app.
→
iPhone, iPad
If you want the app to receive calls even when it is in the background, turn the  [App Battery Save]
feature off (see  “Reducing battery consumption (iPhone, iPad only)”, Page 102).
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							Compatible environments
For best results when viewing this document, we recommend the following environments.
When using a computer
– Internet Explorer 9 or later
– Firefox, latest version
– Google Chrome, latest version
– Safari 4.1 or later
When using a mobile device
– iOS 6.0 or later
– Android 4.1 or later
Note:
R Internet Explorer 8 and earlier versions are not supported.
R Some content may not be displayed properly when using Android 4.0.
Terms used in this document
R The hub supports microSD and microSDHC memory cards. In this document, the term “SD card” is
used as a generic term for any of the supported cards.
Trademarks
R iPhone and iPad are registered trademarks of Apple Inc.
R Android and Google Play are trademarks of Google Inc.
R microSDHC is a trademark of SD-3C, LLC.
R Wi-Fi® is a registered trademark of the Wi-Fi Alliance®.
R All other trademarks identified herein are the property of their respective owners.
Other information
R The suffix is omitted from most model numbers listed in this document. It is included only when
relevant.
R Screen shots and icons that appear in this document are for reference only. Actual appearance varies
depending on your mobile device, its operating system and display language, the devices that are
connected to the system, the system’s current status, etc.
R Illustrations in this document may vary from the appearance of the actual product.
R Design and specifications are subject to change without notice.
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About this document 
						

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Notes 
						

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							 PNQP1107MA/eng   CC1014WK12016