Panasonic Network Camera Wv Sw396a Installation Guide

								 •	 When	 some	 SDHC/SD	 memory	 cards	are	 used	 with	
this product, the product may not work properly or 
performance deterioration may be caused. Use the 
SDHC/SD memory cards recommended in page 38. 
Code label
The code labels (accessory) are required at inquiry for 
trouble. Use caution not to lose these labels. It is recom-
mended to paste one of the labels onto the CD-ROM 
case. 
About the MOS image sensor
	 •	 When	continuously	shooting	a	bright	light	source	such	 as a spotlight, the color filter of the MOS image sen-
sor may have deteriorated and it may cause discolor -
ation. Even when changing the fixed shooting direc-
tion after continuously shooting a spotlight for a cer -
tain period, the discoloration may remain. 
	 •	 When	 shooting	 fast-moving	 subjects	 or	 performing	 panning/tilting operations, objects crossing the shoot-
ing area may look to be bending askew. 
MPEG-4 Visual Patent Portfolio License
This product is licensed under the MPEG-4 Visual Patent 
Portfolio License for the personal and non-commercial 
use of a consumer for (i) encoding video in compliance 
with the MPEG-4 Visual Standard ("MPEG-4 Video") and/
or (ii) decoding MPEG-4 Video that was encoded by a 
consumer engaged in a personal and non-commercial 
activity and/or was obtained from a video provider 
licensed by MPEG LA to provide MPEG-4 Video. No 
license is granted or shall be implied for any other use. 
Additional information including that relating to 
promotional, internal and commercial uses and licensing 
may be obtained from MPEG LA, LLC.
See http://www.mpegla.com.
AVC Patent Portfolio License
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT 
PORTFOLIO LICENSE FOR THE PERSONAL USE OF A 
CONSUMER OR OTHER USES IN WHICH IT DOES NOT 
RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN 
COMPLIANCE WITH THE AVC STANDARD ("AVC 
VIDEO") AND/OR (ii) DECODE AVC VIDEO THAT WAS 
ENCODED BY A CONSUMER ENGAGED IN A 
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A 
VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. 
NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR 
ANY OTHER USE. ADDITIONAL INFORMATION MAY BE 
OBTAINED FROM MPEG LA, L.L.C.
SEE HTTP://WWW.MPEGLA.COM
     About the self-diagnosis function
When this product malfunctions due to exogenous noise, 
etc. for 30 seconds or more, the product will automatically 
reset and will return to normal state. When the product is 
reset, initialization will be carried out as when the power of 
the product is turned on. When the product repeatedly 
resets, exogenous noise level around the product may be 
high and that may cause malfunction. Contact your dealer 
for instructions.
About the dehumidifying device
This product has dehumidifying device to keep the inside 
at low moisture level, preventing condensation and quickly 
dissipating dew if produced. 
Dew may be produced depending on the conditions of 
temperature, humidity, winds, and rain, and it may take 
time to dehumidify. 
Lens and pan/tilt head
If a lens and pan/tilt head are not performed for a long 
period of time, the grease coating inside these parts may 
become sticky. That may obstruct the parts from moving. 
To prevent this, move the lens or pan/tilt head periodically. 
Or perform position refresh periodically in the manner 
described in "Position refresh". 
Position refresh
During the use for a long period of time, the preset posi-
tions may become inaccurate. When "Position refresh" is 
set for the created schedule, the camera position will be 
corrected periodically.
Refer to the Operating Instructions (included in the CD-ROM) 
for how to perform the settings. 
Consumable parts
The following are consumables: Replace them in accor
-
dance with their lives. Their lives vary depending on use 
environment and conditions. Lifetime is just an indication 
when using the camera at +35 °C {95 °F}.
	 •	 Lens	unit,	panning	motor,	tilting	motor,	flat	cable	for	 tilting: Approx. 3.7 million operations (Approx. 20000 
hours)
  Cooling fan: Approx. 52000 hours
  Flat cable for panning 
SW395: Approx. 3.7 million 
operations (Approx. 20000 hours)
  Slip ring 
SW396: Approx. 3.7 million operations 
(Approx. 20000 hours)
11 
						

							Precautions for installation
Panasonic assumes no responsibility for injuries or 
property damage resulting from failures arising out 
of improper installation or operation inconsistent 
with this documentation.
Power supply
This product has no power switch. Use a power supply 
device equipped with the ON-OFF switch for servicing. 
When the power cable of the product is connected to the 
power supply device, the power will be supplied to the 
product. When the product is supplied, the product will 
perform panning, tilting, zooming and focusing. 
Before cleaning the product, make sure that the power 
cable is not connected to the main power supply. 
Installation area for this product
Select an appropriate place for the installation area (such 
as a strong wall or ceiling) in your particular environment. 
Mounting method for this product
	 •	 This	 product	 is	 designed	 to	 be	 used	 as	 a	 pendant	mount camera. If the product is mounted on a desk-
top or at a slant, it may not work correctly or its life-
time may be shorten. 
	 •	 Mount	the	product	horizontally	so	that	the	dome	sec- tion faces downward.
Ceiling pendant type mount bracket/Wall mount 
bracket
	 •	 When pendant-mounting on a ceiling on a bracket 
that is locally procured, use the attachment pipe.
	 •	 When	 installing	 on	 a	 wall,	 use	 Wall	 Mount	 Bracket	 WV-Q122 (option). When this product and camera 
mount bracket are mounted on a ceiling or a wall, use 
the screws described in the following table. The 
screws that secure the product are not supplied. 
Prepare them according to the material and strength 
of the area where the product is to be installed. 

Camera
Weight Approx. 4.6 kg {10.15 lbs}
Appropriate mount bracket
Model No. WV-Q122 (E model only)
Weight Approx. 2 kg {4.42 lbs}
Mount type On wall
Part to be mounted on a ceiling/wall
Recommended screw M8
Number of screw 4
Pull-out capacity of a 
single screw 823 N {84 lbf} 	 •	 Ensure	that	the	mounting	surface,	anchor	and	screws	
are sufficiently strong. 
	 •	 Do	 not	 mount	 the	 product	 on	 a	 plaster	 board	 or	 a	 wooden section because they are too weak. If the 
product is unavoidably mounted on such a section, 
the section shall be sufficiently reinforced. 
Do not place this product in the following places:
	 •	 Locations	 where	 a	 chemical	 agent	 is	 used	 such	 as	 a	 swimming pool
	 •	 Locations	 subject	 to	 humidity,	 dust,	 steam	 and	 oil	 smoke 
	 •	 Locations	 where	 a	 radiation,	 an	 X-ray,	 a	 strong	 radio	 wave or a strong magnetic field is generated
	 •	 Locations	 where	 corrosive	 gas	 is	 produced,	 locations	 where it may be damaged by briny air such as sea-
shores
	 •	 Locations	 where	 the	 temperature	 is	 not	 within	 the	 specified range (☞ page 36).
	 •	 Locations	 subject	 to	 vibrations	 (This	 product	 is	 not	 designed for on-vehicle use.)
	 •	 Locations	 subject	 to	 condensation	 as	 the	 result	 of	 severe changes in temperature (In case of installing 
the product in such locations, the dome cover may 
become foggy or condensation may be caused on 
the cover.) 
Screw tightening
	 •	 The	 screws	 and	 bolts	 must	 be	 tightened	 with	 an	 appropriate tightening torque according to the materi-
al and strength of the installation area. 
	 •	 Do	 not	 use	 an	 impact	 driver.	 Use	 of	 an	 impact	 driver	 may damage the screws or cause tightening exces-
sively.
	 •	 When	a	screw	is	tightened,	make	the	screw	at	a	right	 angle to the surface. After tightening the screws or 
bolts, perform visual check to ensure tightening is 
enough and there is no backlash. 
Remove the cover film from the dome section of the 
dome cover after the installation is complete. 
Be sure to remove this product if it is not in use. 
When noise disturbance may happen
Conduct the power distribution work to keep a distance of 
1 m {3.28  feet} or more from the 120 V (for U.S. and 
Canada) or 220 V - 240 V (for Europe and other countries) 
power line. Or conduct the electric conduit work sepa-
rately. 
12 
						

							Radio disturbance
When this product is used near TV/radio antenna, strong 
electric field or magnetic field (near a motor, a transformer 
or a power line), images may be distorted and noise 
sound may be produced. 
Take notice of humidity. 
Install this product when the humidity is low. If this product 
is installed during rainfall or at a high humidity, the inside 
may be exposed to moisture and the dome cover may 
become foggy. 
Heater unit
This product is equipped with an internal heater unit for 
use in cold climates. When connected with a PoE+ hub/
device, the product can operate in an environment below 
–30 °C {–22 °F}. When connected with the 24 V AC 
power supply, the product can operate in an environment 
below –50 °C {–58 °F}* 
SW396 / –40 °C {–40 °F} SW395. The heater unit turns on automatically when 
the temperature inside the product drops below +10 °C 
{50 °F}. However, in an extremely low-temperature envi-
ronment below –30 °C {–22 °F}, snow and frost may not 
be defrosted from the dome cover. When using the prod-
uct in cold climates, take notice of the ambient and inter -
nal temperatures of the product. 
When this product is installed and operated in low tem-
peratures below –10 °C {14 °F}, normal images may not 
be obtained immediately after startup. In such a case, wait 
around 2 hours or more, and turn on the power again.
* When using this product at temperatures of –40 °C  
{–40 °F} or below, use the power supply between 24 V 
AC and 27 V AC.
Influence on images and their quality
This product has no wiper unit. Under the following condi-
tions, image quality may deteriorate or images may not be 
viewed properly. 
 (1)  Influence by rainfall
   Due to the wind that accompanies rainfall, raindrops 
may fall on the dome cover. That may make images 
less viewable. 
 (2)  Influence by snowfall
   Due to the wind that accompanies snowfall, snow 
may fall on the dome cover. That may partially make 
surveillance images inviewable. (The extent of inview-
ability may vary depending on the amount of snowfall 
and the quality of snow.)
 (3)  Influence by dust in the air or gas emission from vehi-
cles
   Depending on the installation environment, dome 
cover may be dirty due to dust in the air or gas emis-
sion from vehicles. That may degrade the quality of 
images.  Check before connection
Compatibility of devices are restricted. Before connec-
tions, check the ratings and dimensions of the devices to 
be used. 
Contact your dealer for details. 
Router
When connecting this product to the Internet, use a 
broadband router with the port forwarding function (NAT, 
IP masquerade).
Refer to the Operating Instructions (included in the CD-ROM) 
for further information about the port forwarding function.
Procure fixing screws separately. 
The screws that secure this product are not supplied. 
Prepare them according to the material and strength of 
the area where the product is to be installed. 
PoE+ (Power over Ethernet Plus)
Use a PoE+ hub/device that is compliant with IEEE802.3at 
standard. 
It is impossible to supply the power to this product from a 
PoE hub that is compliant with IEEE802.3af standard.
Time & date setting
It is necessary to set the time & date before putting this 
product into operation. Refer to the Operating Instructions 
on the provided CD-ROM for descriptions of how to per
-
form the settings. 
13 
						

							Major operating controls

External I/O cableMicrophone input cable (connector: white)
Audio output cable (connector: black)
Network cable
Output cable for the monitor used for adjustment
Safety wire
Attachment pipe
Housing base (inside)
Rear sunshield (accessory) Front sunshield (accessory)
Main sunshield
(Attached at the time of shipment from the factory)
Dome cover
* Do not detach.
Main sunshield rear cover
(Attached at the time of shipment from the factory)
Power cableTo the power supply (24 V AC, 50 Hz/60 Hz)
Brown
Blue
Green/Yellow – GND
Water-resistant cap Main nameplate
SDHC/SD memory card slot
Live indicator
Access indicator
Link indicator
Initial set switch  
(Right: ON, Left: OFF)

    
14 
						

							Insert/remove an SDHC/SD memory card
How to insert an SDHC/SD memory card
Important:
	 •	 Before	inserting	the	SDHC/SD	memory	card,	turn	off 	the	power	of	the	camera	first.
	 •	 When	inserting	an	SDHC/SD	memory	card,	make	sure	the	direction.
	 •	 When	the	SDHC/SD	memory	card	is	inserted	or	removed	with	the	power	on,	data	in	the	SDHC/SD	memory	card	may	 be damaged.
    
Step 1
Pull out the main sunshield rear cover on the rear of the 
camera by pressing the tab on the top of the sunshield. 
Step 2
Remove the locking screw of the water-resistant cap. 
    Step 3
Turn the  water-resistant cap to the "OPEN" side, and pull 
out the cover. 
Step 4
Insert an SDHC/SD memory card into the SDHC/SD 
memory card slot.
Push the memory card straight into the slot until a click is 
heard.
    
Main sunshield 
rear cover
Water-resistant cap
Locking screwSDHC/SD memory 
card slot
START
INITIAL SET
OFF
ONLINK
ACT
SD
15 
						

							Step 7
First, insert the tab on the bottom of the main sunshield 
rear cover into the main body, and then push the tab on 
the top of the main sunshield rear cover into the main 
body until a click is heard.
Step 8
Turn on the power of the camera, and select "Use" for 
"SD memory card" on the [SD memory card] tab of the 
"Basic" page on the setup menu. (☞ Operating 
Instructions (included in the CD-ROM))
Step 9
Format the SDHC/SD memory card by clicking the 
[Execute] button of "Format" on the [SD memory card] tab 
of the "Basic" page on the setup menu. (☞ Operating 
Instructions (included in the CD-ROM))
    
Main sunshield 
rear cover
Step 5
Align "g" of the  water-resistant cap to "OPEN  h" of the 
camera. Then, turn the water-resistant cap toward "h 
LOCK" until the Water-resistant cap is secured to the 
camera. 
Step 6
Secure the water-resistant cap with the locking screw. 
(Recommended tightening torque: 0.69 N·m {0.51 lbf·ft})
    
How to remove the SDHC/SD memory card
Important:
	 •	 Before	removing	the	SDHC/SD	memory	card,	select	"Not	use"	for	"SD	memory	card"	on	the	[SD	memory	card]	tab	of	 "Basic" on the setup menu first. (☞ Operating Instructions (included in the CD-ROM))
Step 1
Remove the water-resistant cap by following steps 1 - 3 
of the "How to insert an SDHC/SD memory card" section 
(☞ page 15). 
Step 2
Push the SDHC/SD memory card to release the lock. The 
SDHC/SD memory card will come up from the slot. 
Water-resistant cap
Locking screw
Step 3
Return the parts to the original state by following steps 5 - 
7 of the "How to insert an SDHC/SD memory card" sec-
tion.
16 
						

							Installations/Connections
Caution:
•	FOR	UL	LISTED	MODEL(S),	ONLY	CONNECT	24	V	AC	CLASS	2	POWER	SUPPLY.
Before installation, prepare the following (E model only)
When mounting this camera, wall mount bracket WV-Q122 (option) is required.  When mounting the camera on a bracket 
that is locally procured, the attachment pipe is required.
Refer to the installation guide of the bracket to be used for details on\
 the installation procedures of the bracket and the 
camera. 
Important:
	 •	 When	 using	 these	 mount	 brackets,	 the	 hexagon	 screws	 (M6)	 that	 are	 accessory	 of	 the	 brackets	 cannot	 be	 used	 as	
the mounting screws for this camera. Use the hexagon screws (M5) attached to the housing base. 
	 •	 When	mounting	the	camera,	remove	the	4	hexagon	screws	(M5),	then	the	attachment	pipe	from	the	housing	base.
    
Wa ll mount bracket WV-Q122 Attachment pipe
17 
						

							How to detach the housing base
    
Step 1
Remove the fixing screws (3 pcs.*) that are securing the 
housing base and the camera. 
The removed screws will be required when attaching the 
housing base to the camera again. Use caution not to lose 
these screws. 
*   Special screw (Fixing screw): These screws are hexagon 
screws. Use an M5 hexagon wrench. 
Housing base
Camera
Fixing screws (3 pcs.)
Note:
	 •	 If	 the	 front	 and	 rear	 sunshields	 (accessory)	 are	
attached to the camera, detach them by performing 
steps 5 - 7 of "Installation" in the reverse order.   
(☞ Page 21)
 
    
Step 2
To separate the camera from the housing base, turn the 
camera to the direction of the arrow as illustrated. 
Step 3
Remove the attachment pipe from the upper base by 
loosening 4 screws. 
    
Housing base
Camera
REAR
x 4
18 
						

							Installation
Before starting installation/connection, make sure that the power cable is not connected to the main power supply.
Refer to the "Precautions for installation" section before starting installation/connection. (☞ Page 12)
    
Step 1
Install the mounting bracket.
When using the wall mount bracket WV-Q122 
(option).
Refer to the installation guide of the bracket  (WV-Q122) for 
details on the installation procedure. 
Take care of the direction to install the mount bracket so 
that the camera can be mounted at the front of the 
bracket. 
When using the mount bracket (locally procured).
The figure shows an example of the camera mounted on 
a ceiling with a locally procured bracket.
Refer to the instructions included with the bracket for fill-
ing gaps and holes with waterproof material.
Construction
Procure a ceiling mount bracket.Mounting the Bracket
  q  Fix the bracket to the installation surface using appro-
priate bolts, nuts or the like (not supplied).
  w  Fix the attachment pipe to the bracket.
  e  Fill the gap between the bracket and attachment pipe 
with waterproof material such as silicon clay.
Step 2
Connect the cables to the camera. 
Refer to page 22 for how to connect the cables. 
Step 3
Insert the SDHC/SD memory card into the SDHC/SD 
memory card slot. 
Refer to page 15 for how to insert the SDHC/SD memory 
card. 
( 58)
(60 mm {2-3/8 inches}) 25 mm {1 inches}
85 mm {3-11/32 inches}
RP 1-1/2, 11 crest,
deep 30 MAX
(parallel pipe thread)
R 1-1/2, 11crest, deep 30 MAX(taper pipe thread)
Attachment pipe
Housing base Waterproof material
19 
						

							Step 4
Mount the camera on the bracket.
  q  Attach the housing base to the mount bracket using 
the  hexagon screws (M5) attached to the housing 
base* provided with the mount bracket. 
   (Recommended tightening torque: 2.45 N·m 
{1.81 lbf·ft})
   The "REAR" mark of the housing base shall be direct-
ed to the wire hook section. 
   *  Special  screw: These screws are hexagon screws. 
Use an M5 hexagon wrench. 
  w  Make sure that the projection of the plate spring on 
the upper side of the camera is located on the 
"START" position. If not, turn the plate clockwise to 
locate the projection at the "START" position. 
  e  Connect the safety wire (accessory) to the mount bracket.
   Refer to the operating instructions of the mount 
bracket for further information about where to con-
nect the safety wire. 
   Even when not using the optional mounting bracket 
(WV-Q122), connect the safety wire near to the cam-
era as shown in the example below.
Wire hook 
section
Housing base
Hexagon screws (M5, 4 pcs.) attached to the housing base
Plate
Plate spring
Projection

Safety wire
 r  Attach the camera to the housing base. When attach-
ing the camera to the housing base, the positioning 
pin shall be on the "REAR" side. Make sure that the 
camera is securely attached to the mount bracket by 
turning the camera to the direction of the arrow as 
illustrated. Then, secure the camera to the mount 
bracket with the screws removed when detaching the 
housing base. 
   (Recommended tightening torque: 2.45 N·m 
{1.81 lbf·ft})
  *  Special screw (Fixing screw): These screws are hexa-
gon screws. Use an M5 hexagon wrench. 
Positioning pin
Overhead view
When the camera is secured 
to the mount bracket
When the camera is 
attached
Positioning pin Fixing screws 
(3 pcs.)
Camera
Housing base
20