Panasonic Network Camera Server BB HCS301A Geting Started Manual

Troubleshooting
[For assistance, please call: 1-800-272-7033] 13
Operation Bar
Problem Cause and Remedy
Part of the 
buttons on the 
operation bar 
are not 
displayed. The feature is not permitted on the General User page.
Permit the feature to be used (see page 78 of the Operating 
Instructions on the Setup CD-ROM). Or log in to this product 
as an administrator. 

Troubleshooting
14
Audio Problems
Problem Cause and Remedy
Listen button is 
displayed gray. The [Input] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 69 of the Operating 
Instructions on the Setup CD-ROM)
 In the access level settings on the General User page, [Listen] is 
not permitted.
Permit [Listen]. (See page 78 of the Operating Instructions 
on the Setup CD-ROM)
Talk button is 
displayed gray. The [Output] setting is set to [Disable] on the Audio page.
Select...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Audio cannot be 
heard on the 
computer.
The Listen button appears like this: 
Click the Listen button. (It will change to  .)
The number of simultaneous access for the audio is 
exceeding the limit. Wait for a while and access this product 
again.
 The Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it. 
(See page 78 of Operating Instructions on the Setup CD-
ROM)
 The volume is set to...

Troubleshooting
16
Audio is not 
output from the 
audio output 
terminal.
The Talk button appears like this: 
Click the Talk button. (It will change to  .)
 The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it. 
(See page 78 of Operating Instructions on the Setup CD-
ROM)
 Microphone is not selected on your PCs volume control screen.
Click [Options] [Properties] , and check [Recording] on 
the Volume Control window. In the Show the following 
volume controls column,...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Noise can be 
heard. The plug of the audio input or output device is dirty.
Wipe the connection terminal of the audio input or output 
device.
 The audio input or output device is not connected properly.
Correctly connect the audio input or output device.
 The audio from your PC speaker is being caught by your PC 
microphone, then this product is transmitting the audio as the 
noise (howling sound).
Check [mute] for the microphone column...

Troubleshooting
18
Image Buffer/Image Transfer
Problem Cause and Remedy
This product 
does not 
transfer the 
image by E-mail 
or FTP. Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 133 
of the Operating Instructions on the Setup CD-ROM), and 
check if the error is displayed.
 The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 37 or page 41 of the 
Operating Instructions on the...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 19
SD Memory Recording
IPv6
Problem Cause and Remedy
Cannot write 
onto the SD 
memory card. It is writing protected.
Cancel the writing protection.
It takes time to 
record. Sometimes it takes time when it is formatted on a PC.
Format it on this product (see page 113 of Operating 
Instructions on the Setup CD-ROM).
Problem Cause and Remedy
The Top page is 
not displayed 
with the IPv6 
address. The IPv6 address is not assigned on this...

Troubleshooting
20
IPsec
Problem Cause and Remedy
This product 
cannot be 
accessed in 
transport mode. IPsec policy settings are restricted.
Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PCs IPsec settings.
 IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic support 
website (http://panasonic.co.jp/pcc/products/en/
netwkcam/) for how to do this.
 The pre-shared key is not set correctly.
Set...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 21
E-mail or FTP 
transfer cannot 
be sent in 
transport mode. The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and this product, 
and check that the images can be transferred. If they can be 
transferred, the IPsec settings were not set correctly. Set 
them correctly (see page 48 of Operating Instructions on the 
Setup CD-ROM).
 The pre-shared key is not set correctly.
Set the same pre-shared key for...

Troubleshooting
22
Miscellaneous
Problem Cause and Remedy
ActiveX cannot 
be installed. Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is 
not updated. The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*
1See page 135 of the Operating Instructions on the Setup CD-
ROM about updating firmware.
Shortcut icon is 
not displayed in...