Panasonic Network Camera Server BB HCS301A Geting Started Manual

Troubleshooting
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
The Panasonic support website http://panasonic.co.jp/pcc/products/en/
netwkcam/ includes various technical information other than the contents in this 
troubleshooting section. Access it if problems occur.
Indicator Error Codes
Problem Cause and Remedy
Indicator lights 
or blinks orange. Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
 PC, Ethernet hub or router is not working.
Confirm that...

Troubleshooting
4
Setup Difficulties
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program. Indicator does 
not light up. Indicator display is disabled.
Check if the indicator control is disabled (see page 131 of the 
Operating Instructions on the Setup CD-ROM).
 Confirm that the standard AC adaptor PQLV202 (Order No....

Troubleshooting
[For assistance, please call: 1-800-272-7033] 5
DynamicDNS 
registration fails 
using Setup 
Program. The router-connected PC has failed to access the Internet.
Refer to the routers manual and try to connect to the 
Internet through your PC. Once Internet connection has 
been confirmed, you can register to DynamicDNS.
Setup Program 
does not list any 
of this product. Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any...

Troubleshooting
6
The IP address 
and port number 
of this product 
have been 
forgotten. Clicking [Camera Setup] on the Setup Program displays the list 
of this product. The list shows the MAC address labeled on the 
bottom of this product. The IP address and port number of this 
product are shown next to the MAC address.
The password 
has been 
forgotten. Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up this product again. Problem Cause and Remedy 

Troubleshooting
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Image/Page Display
Problem Cause and Remedy
The Top page is 
not displayed. The IP address of this product has changed.
Enter the correct IP address in the address bar of the web 
browser.
 You entered IPv6 address in the Internet Explorer.
Internet Explorer does not support IPv6 address access. Use 
DynamicDNS services like Viewnetcam.com service.
 When this product is accessed from the Internet, the default 
gateway or the DNS server...

Troubleshooting
8
The Top page is 
not displayed on 
the LAN. The connected router does not have a loopback feature.
Access this product with the local network IP address.
 The wrong IP address class is assigned to this product.
If you access this product on the LAN, the PC IP address and 
the IP address of this product must be set in the same class. 
Set the IP address of this product same as the class of the 
PC IP address (see page 154 of the Operating Instructions 
on the Setup CD-ROM).
 The web...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 9
The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet. The default gateway address may be wrong.
Set the correct default gateway address (see page 37 or 
page 41 of the Operating Instructions on the Setup CD-
ROM).
UPnP
TM is disabled on the router.
Enable UPnP
TM on the router following the router manual.
 Port forwarding is not enabled on the router (see page 57 of the 
Operating Instructions on the Setup...

Troubleshooting
10
The image is not 
displayed.ActiveX® Controls are not installed in Internet Explorer. 
ActiveX Controls should be installed to display video (Motion 
JPEG). For the ActiveX Controls installation method, see 
page 19 of the Operating Instructions on the Setup CD-ROM 
when using Microsoft
® Windows® XP Service Pack 2, or see 
page 18 of the Operating Instructions on the Setup CD-ROM 
when using other operating systems.
 The network is congested.
Pages may not be displayed immediately....

Troubleshooting
[For assistance, please call: 1-800-272-7033] 11
A gray screen is 
displayed. A copyguard signal was detected. This image cannot be 
displayed.
Input the images without copyguard to this products video 
input terminal.
 No input signal.
Input the video output from the camera to this products input 
terminal.
Video suddenly 
changes to still 
images. The video (Motion JPEG) display period is set on the General 
User page.
It is a normal operation. When you view video continuously, 
set...

Troubleshooting
12
An old image is 
displayed. The old image is temporarily stored on the web browser.
Set [Every visit to the page] on the web browser to check for 
temporary Internet files (see page 162 of the Operating 
Instructions on the Setup CD-ROM).
The image 
refreshes very 
slowly. Multiple users are accessing this product.
If multiple users are accessing this product, the image 
refreshes slowly.
 You are not using an Ethernet switching hub.
If you view multiple cameras on the Multi-Camera...