Panasonic Network Camera Management System Installation Guide

							21 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
Static Connection (Internet Connection using a Static IP Address)
It may be necessary, if you are instructed by the ISP, to enter the value of the IP address or gateway 
address into setup information.
1.Select [ISP Registration].
2.Click [Register/Edit] on the ISP registration list.
3.Select Static.
Private address 
192.168.0.2
Private address 
192.168.0.1
InternetISP
Modem
An IP address is set based 
on information from the ISP.Static IP Address 
						

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22
Notes
 When registering or editing, restart all PCs connected to the LAN (home) side.
 When adding more PCs after setup has been completed, connect the new PCs to jacks 
LAN1 to LAN4 and then restart.
4.Enter ISP Name.
 Enter no more than 20 characters. In the 
example right, abcde has been entered.
5.Enter the IP Address, Subnet Mask, Gateway 
and DNS server 1, 2, and if specified by the 
ISP, enter the Domain Name.
 See the ISPs setup information. To return 
to the original settings, click [Cancel].
6.When setup is complete, click [Save and Go to 
Connection 
Mode].
 The connection mode page is displayed.
7.Select the ISP entered in step 4.
8.When setup is complete, click [Save].
 The entered information is saved.
Note
When saving, do not cut the power supply. If cut, saving might not be completed successfully.
9.When [Restart] is displayed on the setup page, 
click it
.
10.Restart the PC.
 Check that the PC is connected to the 
Internet.  
						

							23 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
2.6 Connect a Network Camera
1.Connect the Ethernet cable between the camera and the LAN jack of the router.
2.Insert the AC adaptor cord into the DC IN jack of the camera.
3.Insert the AC cord into the AC adaptor socket and the plug into an outlet (The camera will be 
turned on automatically
.)
Camera Automatic Setup
If a Panasonic Network Camera (Customer-provided) is connected and the power turned on, this 
product automatically sets the IP address, subnet mask and other network settings. After this 
product is connected to the Internet, check that the camera is turned off and follow the steps 
above.
1.2.
3.
To the modem
To the PC
To the outlet 
						

							Installation/Troubleshooting
24
4.Check the connection.
1) To display the top page of this product start 
up the web browser, enter http://
bbhgw.webpage:8080 into the address 
bar, and press [Enter].
 In standard settings, if you enter http:/
/192.168.0.254:8080 into the web 
browsers address bar, the top page will 
be displayed.
2) Check that the camera indicator is shining 
green and click [Camera Portal].
3) Click a camera frame on the camera portal 
page, access the camera, and check that it 
is connected.
 If a single camera page is displayed, 
setup is completed.
 When Microsoft® Windows XP Service 
Pack 2 is used, a pop-up blocker may 
prevent the camera from displaying the 
image. See page 
118 in Operating 
Instructions on the CD-ROM about a 
pop-up blocker.
 If an exclamation mark is displayed, 
click it and the cameras password 
window is displayed. Perform the 
settings on each page. Setting Allow 
Access from the Internet to Enable, 
displays the camera images on the 
Camera Portal over the Internet. Setting 
Disable only displays the camera 
images on the Camera Portal when 
accessing from the LAN side.
 
(It is displayed when a factory default 
camera is connected.)
 If a key mark is displayed, click it and 
enter that cameras user name and 
password. 
 
(If camera authentication has been set 
up, the key mark will be displayed.)
1) Enter http://bbhgw.webpage:8080.
3) Click here.
2) Click here. 
						

							25 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
 A blue unmarked window is displayed 
when the camera is outside operation 
time. If a blue unmarked window is 
displayed even when the camera is 
operating, click [Refresh Camera].
 
(A blue unmarked window may be 
displayed when authentication is being 
confirmed.)
 If the camera and this product are 
disconnected while sending or 
receiving data, a key mark (when 
camera authentication is set up) or a 
blue unmarked window is displayed. In 
this case, after checking that the 
cameras power supply and 
connections are correctly inserted, click 
[Refresh Camera].
5.Install the camera
 See the manuals of each camera for details of how to install the camera.
 When using a wireless camera, remove the AC adaptor from the outlet, remove the Ethernet 
cable, and install the camera in the wireless mode.
 See page 40 in Operating Instructions on the CD-ROM for details of the automatic camera 
setup function. 
						

							Installation/Troubleshooting
26
3 Troubleshooting
Up-to-date support information can be found on the Panasonic Support Website (http://
panasonic.co.jp/pcc/products/en/netwkcam/). Please refer to it, along with this guide, when 
troubleshooting.
Checking Connection
Internet Website Display
ProblemCause and Remedy
The modem is 
connected but the WAN 
indicator is off. Check that the modem and this product are connected.
 Check that the power of the modem and this product are turned 
on.
The Ethernet is 
connected but the LAN1 
- LAN4 indicators are 
off. Check the connection of the PC etc.
 Check that the power of the PC etc. is turned on.
 Check that the LAN card and driver are installed on the PC.
ProblemCause and Remedy
A website is not 
displayed. Check that the website address was correctly entered in the web 
browsers address bar.
 Check the connection of the modem. Also check the connection 
between this product and the LAN.
 Check the information received from the ISP regarding Internet 
connection. If it is necessary to enter settings information, see 
ISP Registration (see page 
22 of Operating Instructions on the 
CD-ROM).
 When instructed to do so by the ISP, set the web browser proxy 
server (see page 
131 of Operating Instructions on the CD-ROM).
 If the power is cut when connected to the Internet using PPPoE, 
it may take between 5 and 20 minutes to reconnect to the 
Internet.
 Check that the power supply was turned on in the following order: 
modem, this product, PC. 
						

							27 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
Setup Pages Display
ProblemCause and Remedy
The Top Page or Setup 
Page is not displayed. Dialog boxes may not be displayed immediately due to the state 
of the LAN.
 Check that one of LAN1 - LAN4 or WIRELESS indicators are 
shining green. Also, check if the LAN card or wireless LAN card 
is on. If not, check that the LAN is connected.
 Check that the power supply was turned on in the following order: 
modem, this product, PC connected to the LAN side.
 Check that an IP address has been assigned to the LAN side PC 
by this product (see page 
132 of Operating Instructions on the 
CD-ROM). If it has not been assigned, check that the PC has 
been set to Obtain IP Address Automatically, and restart the PC.
 If this products IP address has been modified (see page 77 of 
Operating Instructions on the CD-ROM), enter the new IP 
address in the web browsers address bar. (The default port 
number is 8080.)
 To access the setup page, it may be necessary to set the web 
browser. (see page 
131 of Operating Instructions on the CD-
ROM)
JavaScript™ is used on the setup page. If JavaScript is disabled 
in the web browser settings, enable it and then access the setup 
page.
1 Select Internet Explorer Tools, then Internet Options... in 
Internet Explorer, and click the Security tab.
2 Click Custom Level... in Security level for this zone.
3 Enable Active scripting in Settings. 
						

							Installation/Troubleshooting
28
The Camera Portal or 
Setup Page is not 
displayed. Check that one of LAN1 - LAN4 or WIRELESS indicators are 
shining green. Also, check if the LAN card or wireless LAN card 
is on. If not, check that the LAN is connected.
 Check that an IP address has been assigned to the LAN side PC 
by this product (see page 
132 of Operating Instructions on the 
CD-ROM). If it has not been assigned, check that the PC has 
been set to Obtain IP Address Automatically, and restart the PC.
 If this products IP address (:port number)has been modified (see 
page 
77 of Operating Instructions on the CD-ROM), enter the 
new IP address (:port number) in the web browsers address bar. 
(The default port number is 80. When the port number is 80 it is 
not necessary to enter it.)
 Access the Camera Portal 1 minute after turning on the power. If  
accessed before 1 minute has passed, The page cannot be 
displayed message is displayed.
 To access the setup page, it may be necessary to set the web 
browser. (see page 
131 of Operating Instructions on the CD-
ROM)
 JavaScript is used on the setup page. If JavaScript is disabled in 
the web browser settings, enable it and then access the setup 
page.
1 Select Internet Explorer Tools, then Internet Options... in 
Internet Explorer, and click the Security tab.
2 Click Custom Level... in Security level for this zone.
3 Enable Active scripting in Settings.
The Update Firmware 
page is displayed. The firmware is damaged. Re-install the firmware. (see page 102 
of Operating Instructions on the CD-ROM)
The wireless device 
cannot be connected. Change the PC wireless LAN cards communication mode to 
Infrastructure. The device-specific SSID and 128-bit encryption 
key are set in factory default. The default SSID and 128 bit 
encryption key are displayed on the rear of this product. Set the 
same SSID and 128-bit encryption key as those on the wireless 
devices connected to this product.
 It is possible that this product or the wireless device may be out 
of range, or there is a wall or other obstacle in between them. 
Move them closer together.
Problem Cause and Remedy 
						

							29 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
Camera Setup
ProblemCause and Remedy
The camera is not 
automatically 
registered on the 
Camera Portal page. Check that this product, the camera and the PC are all 
connected.
 If the cameras FACTORY DEFAULT RESET button is pressed 
while this product is starting up (the first 30 seconds after turning 
on the power), the camera may not be registered automatically. 
In this case, press the cameras FACTORY DEFAULT RESET 
button again after this product has started up.
 Automatic registration cannot be performed if the Enable check 
box in Network Configuration from Setup Program in Network on 
the camera setup page, has not been checked. Ensure that it is 
checked.
 An IP address (192.168.0.151 - 192.168.0.166) is used for 
automatic camera registration. Check that the IP address is not 
the same as an IP address for any of the other network devices. 
The same IP address cannot be used.
When accessing the 
Camera Portal, an 
authentication window 
is displayed. Administrator Only was set for the Camera Portal by accessing 
Access Control in Security in Advanced Setup. Enter the set user 
name and password.
The camera cannot be 
registered manually. The IP addresses (192.168.0.151 - 192.168.0.166), and port 
numbers (53, 80[portal page], 1723, 8080[setup page], 10000, 
60001 - 60016), are used by this product. The same IP address 
or port number cannot be used.
 When manually registering a camera, it is necessary to register 
the camera in Automatic Setup in Camera, arrange the camera 
on the portal in Screen Assignment, and register the camera in 
Address Translation. 
						

							Installation/Troubleshooting
30
Wireless Setup
Others
The Camera Portal or 
Setup Page cannot be 
accessed from the WAN 
side. The network may be congested. Wait a while and try to connect 
again.
 To access the setup page, it may be necessary to set the web 
browser. (see page 
131 of Operating Instructions on the CD-
ROM)
 JavaScript is used on the setup page. If JavaScript is disabled in 
the web browser settings, enable it and then access the setup 
page.
1 Select Internet Explorer Tools, then Internet Options... in 
Internet Explorer, and click the Security tab.
2 Click Custom Level... in Security level for this zone.
3 Enable Active scripting in Settings.
 The Camera Portal section of Access Control in Security in 
Advanced Setup is set to Restricted Access on this product. Set 
it to None or Administrator Only.
 Access may be prohibited in Security on the setup page. See 
Filtering Log in Log on the setup page and make it accessible.
 When connecting this product under another router, use a router 
that is compatible with UPnP™. This product cannot be used 
when connected using a router with an in-built modem without 
the UPnP™ function. Set the CP function to Enable referring to 
page 
83 of Operating Instructions on the CD-ROM.
 Viewnetcam.com may not be registered. Register to 
Viewnetcam.com using the Link for Viewnetcam.com Service.
ProblemCause and Remedy
After setting MAC 
Address Filtering, 
wireless connection 
does not work. See the Panasonic Support Website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for more details about setup.
ProblemCause and Remedy
The POWER indicator is 
blinking red. The hardware is damaged. Remove the AC cord plug from the 
outlet and re-insert it (see page 
9). If the problem is not solved, 
contact an authorized servicenter. 
Problem Cause and Remedy