Panasonic Network Camera Management System Installation Guide

21 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
Static Connection (Internet Connection using a Static IP Address)
It may be necessary, if you are instructed by the ISP, to enter the value of the IP address or gateway 
address into setup information.
1.Select [ISP Registration].
2.Click [Register/Edit] on the ISP registration list.
3.Select Static.
Private address 
192.168.0.2
Private address 
192.168.0.1
InternetISP
Modem
An IP address is set based 
on information from the...

Installation/Troubleshooting
22
Notes
 When registering or editing, restart all PCs connected to the LAN (home) side.
 When adding more PCs after setup has been completed, connect the new PCs to jacks 
LAN1 to LAN4 and then restart.
4.Enter ISP Name.
 Enter no more than 20 characters. In the 
example right, abcde has been entered.
5.Enter the IP Address, Subnet Mask, Gateway 
and DNS server 1, 2, and if specified by the 
ISP, enter the Domain Name.
 See the ISPs setup information. To return 
to the...

23 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
2.6 Connect a Network Camera
1.Connect the Ethernet cable between the camera and the LAN jack of the router.
2.Insert the AC adaptor cord into the DC IN jack of the camera.
3.Insert the AC cord into the AC adaptor socket and the plug into an outlet (The camera will be 
turned on automatically
.)
Camera Automatic Setup
If a Panasonic Network Camera (Customer-provided) is connected and the power turned on, this 
product...

Installation/Troubleshooting
24
4.Check the connection.
1) To display the top page of this product start 
up the web browser, enter http://
bbhgw.webpage:8080 into the address 
bar, and press [Enter].
 In standard settings, if you enter http:/
/192.168.0.254:8080 into the web 
browsers address bar, the top page will 
be displayed.
2) Check that the camera indicator is shining 
green and click [Camera Portal].
3) Click a camera frame on the camera portal 
page, access the camera, and check that it 
is...

25 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
 A blue unmarked window is displayed 
when the camera is outside operation 
time. If a blue unmarked window is 
displayed even when the camera is 
operating, click [Refresh Camera].
 
(A blue unmarked window may be 
displayed when authentication is being 
confirmed.)
 If the camera and this product are 
disconnected while sending or 
receiving data, a key mark (when 
camera authentication is set up) or a 
blue unmarked window...

Installation/Troubleshooting
26
3 Troubleshooting
Up-to-date support information can be found on the Panasonic Support Website (http://
panasonic.co.jp/pcc/products/en/netwkcam/). Please refer to it, along with this guide, when 
troubleshooting.
Checking Connection
Internet Website Display
ProblemCause and Remedy
The modem is 
connected but the WAN 
indicator is off. Check that the modem and this product are connected.
 Check that the power of the modem and this product are turned 
on.
The Ethernet is...

27 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
Setup Pages Display
ProblemCause and Remedy
The Top Page or Setup 
Page is not displayed. Dialog boxes may not be displayed immediately due to the state 
of the LAN.
 Check that one of LAN1 - LAN4 or WIRELESS indicators are 
shining green. Also, check if the LAN card or wireless LAN card 
is on. If not, check that the LAN is connected.
 Check that the power supply was turned on in the following order: 
modem, this product, PC...

Installation/Troubleshooting
28
The Camera Portal or 
Setup Page is not 
displayed. Check that one of LAN1 - LAN4 or WIRELESS indicators are 
shining green. Also, check if the LAN card or wireless LAN card 
is on. If not, check that the LAN is connected.
 Check that an IP address has been assigned to the LAN side PC 
by this product (see page 
132 of Operating Instructions on the 
CD-ROM). If it has not been assigned, check that the PC has 
been set to Obtain IP Address Automatically, and restart the...

29 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
Camera Setup
ProblemCause and Remedy
The camera is not 
automatically 
registered on the 
Camera Portal page. Check that this product, the camera and the PC are all 
connected.
 If the cameras FACTORY DEFAULT RESET button is pressed 
while this product is starting up (the first 30 seconds after turning 
on the power), the camera may not be registered automatically. 
In this case, press the cameras FACTORY DEFAULT RESET 
button...

Installation/Troubleshooting
30
Wireless Setup
Others
The Camera Portal or 
Setup Page cannot be 
accessed from the WAN 
side. The network may be congested. Wait a while and try to connect 
again.
 To access the setup page, it may be necessary to set the web 
browser. (see page 
131 of Operating Instructions on the CD-
ROM)
 JavaScript is used on the setup page. If JavaScript is disabled in 
the web browser settings, enable it and then access the setup 
page.
1 Select Internet Explorer Tools, then...