Panasonic Network Camera Kx Hcm10 Operating Instructions

							Operating Instructions
[For assistance, please call: 1-800-272-7033]                                  111
Power Indicator 
continues 
blinking.•Internal Failure of the server or the congestion on the network 
traffic when using DHCP may prevent Network Camera from 
getting the IP address. Ask the network administrator or your 
ISP.
•Power Indicator blinks when updating firmware on page 87. 
When the Update Firmware failed, refer to page 112.
•If you cannot access Network Camera, the Network Camera 
hardware may be defective. Call our customer call center.
Image Transfer 
on e-mail or FTP 
does not work.•Default Gateway and DNS server address should be set up on 
Network window on page 54.
•If FTP does not work properly, ask your ISP or network 
administrator about the transferring mode of FTP server. 
[Passive Mode] or [Active Mode] is available.
•Select [One Time] for Login Timing when transferring images 
by FTP in short duration time.
Timer mode 
transfers older 
images.Short interval of Image Buffer Frequency makes Network Camera 
transfer the older images. Set the interval long enough to transfer 
the images. Buffered Image screen enables you to check this 
setting.About Network Camera Setup
Problem Cause and Remedy 
						

							Operating Instructions
112
Update 
Firmware has 
not finished.When Update Firmware is interrupted by power off, or for network 
troubles and other problems, follow the procedure below.
*
1 Refer to page 87 for the Update Firmware. About Network Camera Setup
Problem Cause and Remedy
No Top PageUpdate
Firmware
window
Yes Turn on Network Camera and the PC.
Enter the IP address on the web browser to access 
Network Camera.
Top Page or Update
Firmware window?
Is the Version wished number? Access Setup Page or Status window. 
Check the Firmware Version Number. 
Perform Update 
Firmware*1.
Update Firmware is completed. 
						

							Operating Instructions
[For assistance, please call: 1-800-272-7033]                                  113
About Top View Image screen
Problem Cause and Remedy
The Top View 
Image screen 
(Single Camera/
Multi-Camera) does 
not appear.•If you are using Internet Explorer, the first time the PC 
connects to Network Camera, a pop-up Security Warning 
window will appear to download ActiveX Controls. When 
using Windows NT, Windows 2000 or Windows XP, log on 
with an appropriate account that is authorized to install 
applications. Refer to page 39 for ActiveX Controls.
•On the Air time setting on page 64 may restrict the access 
to Top View Image screen. Blue screen appears.
•Maximum 10 users can view the Motion JPEG 
simultaneously on the network. The 11th user views the 
blue screen on the Network Camera screen. Blue screen 
appears.
•Network congestion may prevent the Top View Image 
screen from appearing quickly. Wait for a while.
•The proxy server may prevent you from connecting directly 
to Network Camera, set up not to use the proxy server. 
Refer to page 26 for details.
Pan/Tilt does not 
work. (including 
Click to Center and 
Preset Positioning)•Click [Refresh] on the web browser when the 
communication stops with Network Camera. The image will 
refresh.
•Other clients may be operating Pan/Tilt.
•Pan/Tilt operation has reached the end of corner. Confirm 
End Display appears on operation bar on page 42.
•The Pan/Tilt operation may be locked. 
Refer to page 78 for Camera Setup window.
•Pan/Tilt Range values may have been specified. Assign 
appropriate Pan/Tilt Range values. Refer to page 78 for 
Camera Setup window.
Image is out of 
focus.•The lens is dirty or dust is attached. Clean the lens with a 
lens cleaner.
•Network Camera cannot focus on an image within 1 m (40 
inches). Keep the object more than 1 m (40 inches) off the 
lens.
The color of the 
image is strange.•Adjust White Balance by Camera Setup window. Refer to 
page 78.
•Confirm that the color setting of the PC is 16 bits or more. 
						

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114
Image flickers.•If the object is dark, the image will flicker. Make the 
condition around Network Camera brighter.
•Wrong power line frequency makes images flicker.
Refer to page 78.
Refresh interval is 
longer than the 
setup.•The traffic of the network, PC performance and the object 
of the image affect the refresh interval. The network 
congestion causes refresh interval slower than the set up.
•When more than one client are viewing, the refresh interval 
becomes slower.
•Ethernet switching hub can smooth the refresh interval 
especially in viewing on the Multi-Camera screen.
•Restrict the Max. Bandwidth Usage to improve network 
traffic in viewing on the Multi-Camera screen.
Refer to page 57.
Suddenly image 
changes to JPEG - 
Regularly Refresh.The duration time to display Motion JPEG is limited on Top 
View Image Setting window on page 64.
Only half of the 
image is displayed.If using Internet Explorer 4.0, use Internet Explorer 5.0 or later.
The unreadable 
characters are 
displayed.•Use the operating system of the selected language.
•Set the Encoding or the Character Set of the selected 
language on the web browser.
About Other Troubles
Problem Cause and Remedy
When you 
cannot solve 
your problem•Call our customer call center at
1-800-272-7033
•After the limited warranty, call our Continued Services 
Technical Support Line at
1-900-555-PANA (1-900-555-7262)About Top View Image screen
Problem Cause and Remedy 
						

							Operating Instructions
[For assistance, please call: 1-800-272-7033]                                  115
5.5 Confirmation of Network Camera Operation
This procedure checks the Network Camera operation. IP address of the PC has 
to be on the same network to be able to access Network Camera. If Top Page 
appears, Network Camera has no defect.
1.Push the CLEAR SETTING button as illustrated on page 100. All settings on 
Network Camera will be set to default.
2.Connect locally between the PC and Network Camera like [Type 1] or [Type 
4] configuration type shown on page 18 and page 19.
3.Follow the next steps distinguished by the operating system in the next table 
to open TCP/IP Properties window. 
Note
When using Windows NT, Windows 2000 and Windows XP, log on as an 
administrator ID to access TCP/IP Properties window. TCP/IP Properties Table
Operating 
SystemSteps
Windows 95
Windows 98
Windows Me[Start] –> [Settings] –> [Control Panel] –> [Network] –> 
Select [TCP/IP] with adaptor in use –> [Properties] –> 
[Specify an IP address]
Windows NT[Start] –> [Settings] –> [Control Panel] –> [Network] –> 
[Protocols] tab –> [TCP/IP Protocol] –> [Properties] –> 
Select [Adaptor] in use –> [Specify an IP address]
Windows 
2000[Start] –> [Settings] –> [Control Panel] –> [Network and 
Dial-up Connections] –> [Local Area Connection Icon] in 
use –> [Properties] –> Select Internet Protocol [TCP/IP] 
–> [Properties] –> [Use the following IP address]
Windows XP[Start] (–> [Settings]) –> [Control Panel] –> [Network and 
Internet Connections] –> [Network Connections] –> 
[Local Area Connection Icon] in use –> [Properties] –> 
Select Internet Protocol [TCP/IP] –> [Properties] –> [Use 
the following IP address] 
						

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116
4.Record the current TCP/IP properties of the PC. They are important in the 
later procedure to set the TCP/IP properties of the PC back.
5.Enter 192.168.0.250 in the IP address field and 255.255.255.0 in the 
Subnet Mask field and click [OK]. 
(Windows 95, Windows 98 and Windows Me must restart to activate the 
entered TCP/IP properties.)
•Set up the unique IP address which does not overlap other IP 
addresses on the network. Overlapped IP addresses on the network 
cause the disorder of the network.
6.Start up the web browser. Enter http://192.168.0.253 in the address field 
and press [Enter]. If Top Page appears, Network Camera has no defect.
Note
The proxy server may prevent you from connecting directly to Network 
Camera. Refer to page 26.
7.Set the TCP/IP properties of the PC back to the previous settings recorded in 
step 4.
Click the language to change the display. 
						

							Operating Instructions
[For assistance, please call: 1-800-272-7033]                                  117
5.6 FCC and Other Information
This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there is no 
guarantee that interference will not occur in a particular installation. If this 
equipment does cause harmful interference to radio or television reception, which 
can be determined by turning the equipment off and on, the user is encouraged to 
try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which 
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Environment: Do not install Network Camera where the temperature is less than 
+5 °C (+41 °F) or greater than +40 °C (+104 °F). Allow 10 cm (4 inches) clearance 
around the unit for proper ventilation. Avoid excessive smoke, dust, mechanical 
vibration, shock, or direct sunlight.
Routine care: Wipe the unit with a soft cloth. Do not use benzine, thinner, or any 
abrasive powder. When you leave the unit unused for a long period of time, unplug 
the AC adaptor from the outlet.
If there is any trouble: Consult an authorized Panasonic Factory Service Center.
CAUTION:
Any changes or modifications not expressly approved by the party responsible for 
compliance could void the users authority to operate this device.
No responsibility will be taken by our company with respect to 
consequences resulting from the use or the damage or both of Network 
Camera. 
						

							Operating Instructions
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							Operating Instructions
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Index 
						

							Operating Instructions
120
A
AC adaptor 12, 20, 108
ActiveX Controls 39
Administrator 60
Alarm Mode 68
Alarm trigger 68, 69
ASCII character table 96
Authentication 11, 36, 61, 63
Auto Adjustment 59
B
Brightness 79
Broadband Router 32
Buffered Image 46, 67, 69, 70, 73, 74, 76
C
Camera Name 58
Camera Setup 78
Camera Stand 12, 92
Category 5 cable 20
CATV/xDSL/Optical cable modem 18
Circuit diagram 95
CLEAR SETTING button 15, 100
Click to Center 41
Configuration window 30
D
Date and Time 58, 59
DC IN jack 15, 20
DC plug 20
DDNS (Dynamic Domain Name System)
57
Default Gateway 22, 56
Default Setting 90, 100, 101
DHCP (Dynamic Host Configuration Pro-
tocol) 56
DNS server address 22
E
E-mail 71, 73, 77
Ethernet 10
Ethernet Indicator 15, 20
Ethernet port 15, 20
Ethernet switching hub 18External Device Control Output 83, 94
External I/O 15, 94
External Output Control 83
External sensor 94
External Sensor Input 94
F
FCC and Other Information 117
File size of the image 57
Fixed Focus Lens 14
FTP (File Transfer Protocol) 70, 73, 76
G
General User 62
H
Help 36, 42
Home Position Button 43, 44
Host Name 56
I
Image Quality 42
Image Size 42
Image Transfer 66
Important Safety Instruction 4
Indicator Control 84
Interface 10
Internet Connection 18
Internet Direct Connection 19
Internet Explorer 10
IP (Internet Protocol) address 22, 25, 56,
82
J
JPEG - Regularly Refresh 38, 47, 65
L
LAN/Intranet 18
Limit time of Continuous Motion JPEG 65
M
MAC address 15, 29
Max. Bandwidth Usage 22, 57
Motion JPEG 38
Mounting 92