Panasonic Network Camera BL-C1A BL-C20A Troubleshooting Guide

Troubleshooting
[For assistance, please call: 1-800-272-7033] 11
Authentication 
windows are 
consequently 
displayed.The user name and password for the administrator or general 
users have been changed.
Close the web browser, and access the camera again.
Only half of the 
image is 
displayed.You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater. 
The camera 
image is not 
displayed, or not 
displayed 
properly.ActiveX® Controls are not installed in...

Troubleshooting
12
The Top page or 
image is not 
displayed on the 
cell phone.Only the IP address and port number are entered.
Enter /mobile after entering IP Address:Port Number.
A 320 × 240 resolution image is not displayed.
Cell phones do not support 320 × 240 resolution images.
The file size of the image is exceeding the capacity of the cell 
phone.
View the image at 160 × 120 resolution.
The cell phone supports to only XHTML.
Enter /mobileX by following an IP address and port number.
A gray...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 13
The color on the 
image is 
strange.The white balance is not set appropriately.
Adjust the white balance on the Camera page (see page 50 
of the Operating Instructions on the CD-ROM).
The color display setting on your PC is set lower than 16 bits.
Set the color display to 16 bits or higher.
The brightness 
of the displayed 
image is not 
stable (hunting 
phenomenon*).The brightness of the object changes suddenly. (e.g. when 
lighting is...

Troubleshooting
14
The image 
refreshes very 
slowly.Multiple users are accessing the camera.
Wait until fewer users are accessing the camera.
You are not using an Ethernet switching hub.
If you view multiple cameras on the Multi-Camera page 
without an Ethernet switching hub, the image refreshes 
slowly. Use an Ethernet switching hub.
The image may refresh slowly, depending on image resolution, 
image quality, network traffic, PC performance, or what is being 
viewed.
The max. bandwidth usage is...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Operation Bar Troubleshooting
Image Buffer/Transfer Troubleshooting
ProblemCause and Remedy
Some buttons 
on the operation 
bar are not 
displayed.The access level is set to level 1 on the General User page.
Set the access level to level 2 (see page 57 of the Operating 
Instructions on the CD-ROM), or log in to the camera as an 
administrator.
ProblemCause and Remedy
The camera 
does not 
transfer an 
image by E-mail 
or FTP.An error...

Troubleshooting
16
The camera 
does not 
transfer an 
image only to a 
cell phone.The image quality is not set to [Mobile Phone] on the Image 
Buffer/Transfer page.
Set the image quality to [Mobile Phone].
Some cell phones do not support 320 × 240 resolution.
Set the resolution to [160 × 120]
The image is 
slowed down on 
the Buffered 
Image page, or 
the camera 
transfers an old 
image.The transfer interval is too short.
Set the transfer interval longer than the current setting (see 
page 
62 and...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Miscellaneous Troubleshooting
ProblemCause and Remedy
The ActiveX 
controls cannot 
be installed.Security software disables the ActiveX control installation.
Close the security software, and install the ActiveX controls 
again.
The firmware is 
not updated.The firmware updating was not completed due to the power 
being turned off, network failure or other cause.
Update the firmware again following these steps.
*1See page 99 of the...

Troubleshooting
18
Settings failed.You took 30 minutes or longer to save your settings on a [Setup] 
page.
For added security, the time from opening to saving the 
[Setup] pages is limited to about 30 minutes. Save your 
settings within 30 minutes.
You opened other [Setup] pages several times while setting a 
[Setup] page.
Do not open other [Setup] pages several times while 
performing settings.
You clicked your web browser’s back button while setting a 
[Setup] page.
Do not use your web browser’s...

PQQX14945YA    KK1105JT1040
Panasonic Corporation of North America
 Panasonic System Networks Co., Ltd. 2005
The information in this document is subject to change without notice.
Copyright:This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic System Networks Co., Ltd.