Panasonic Network Camera BL-C1A BL-C20A Troubleshooting Guide

							Troubleshooting
Network Camera
Model No.BL-C1A
BL-C20AWired Type
Indoor Use Only
Wireless/Wired Type
BL-C1A
BL-C20A
Ta b l e  o f  C o n t e n t s
Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting ................................................................. 5
[For BL-C20A] Wireless Communication Troubleshooting ....................... 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 15
Image Buffer/Transfer Troubleshooting.................................................... 15
Miscellaneous Troubleshooting ............................................................... 17 
						

							Troubleshooting
2
This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired 
Type). Available features and operations are different in part depending on 
the model. Read this manual carefully and use the Network Camera properly. 
(The model no. is indicated on the upper left of the front of the main unit.)
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of their respective 
owners.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual.
 Setup CD-ROM is called CD-ROM in this manual. 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.net/pcc/
support/netwkcam/ includes various technical information in addition to the contents 
in this troubleshooting section. Access the website if this troubleshooting does not 
solve your problem.
Indicator Display Troubleshooting
ProblemCause and Remedy
The indicator 
lights or blinks 
orange.The Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
The PC, the Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router are working.
[For BL-C20A] The switch on the side of the camera is set to 
WIRELESS when trying to connect in wired mode, or to WIRED 
when trying to connect in wireless mode.
Set the switch to the corresponding mode.
[For BL-C20A] The wireless settings do not match those of the 
router.
Set the same SSID, Communication mode and WEP as 
those of the router.
The indicator 
continues 
blinking orange.The camera is turned off when updating firmware.
If you access the camera using a web browser, the Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 
101 of the Operating 
Instructions on the CD-ROM). If you fail to update the 
firmware, see page 
17.
The indicator 
continues 
blinking orange 
(2-second 
inter val).The router on your network is turned off.
Turn the router on, and wait until the ADSL line is connected.
An error has occurred in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] using the 
Setup Program following the instructions in Getting Started. 
						

							Troubleshooting
4
The indicator 
continues 
blinking green.Automatic setup is not complete.
Complete the setup following the instructions in Getting 
Started.
The camera did not receive an IP address from the DHCP 
server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light 
up.The indicator display is disabled.
Check if the indicator control is disabled (see page 96 of the 
Operating Instructions on the CD-ROM).
Confirm that the standard AC adaptor (Order No. PQLV206Y) is 
being used.
The indicator 
continues 
blinking red.The camera may be malfunctioning.
If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center.
[For BL-C20A] 
The indicator 
continues 
blinking orange 
during wireless 
communication.Signal strength is weak.
Change the location of the camera or remove any obstacle 
around the camera.
Only the MAC addresses for the cameras wireless module are 
set.
To enable the MAC address filtering feature on the wireless 
router, enter both the MAC addresses for the camera itself 
and the cameras wireless module.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 5
Camera Setup Troubleshooting
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
ProblemCause and Remedy
DynamicDNS 
registration fails.The router-connected PC has failed to access the Internet.
Refer to the routers manual and try to connect to the 
Internet through your PC. Once Internet connection has 
been confirmed, you can register to DynamicDNS.
The e-mail that 
includes the link 
to the 
viewnetcam.com 
service website is 
not sent.Your registered E-mail address is incorrect.
Register your correct E-mail address on the 
Viewnetcam.com website at 
 
http://www.viewnetcam.com.
Setup Program 
does not list any 
cameras.Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, you 
can set up the camera using the MAC address (see page 
125 of the Operating Instructions on the CD-ROM).
The camera is connected over a different network.
Set up the camera from a PC connected to the same router 
as the camera.
Confirm that an IP address is assigned to your PC.
If an IP address is not assigned to your PC, assign one (see 
page 
120 of the Operating Instructions on the CD-ROM). 
						

							Troubleshooting
6
Setup Program 
fails to complete 
successfully.More than 20 minutes have passed since the camera was 
turned on.
Disconnect the AC adaptor from the outlet, and reconnect 
it again. Set up the camera again.
Network problems may have occurred during setup.
Confirm that your network is working. Disconnect the AC 
adaptor from the outlet, and reconnect it again. Then set up 
the camera again.
Administrator settings are displayed, and setup is incomplete.
After executing factory default by pressing the FACTORY 
DEFAULT RESET button on the side of the camera, set up 
the camera again.
Multiple camera IP addresses are overlapping.
If you are installing multiple cameras, turn the cameras on 
one by one.
UPnPTM port 
forwarding setup 
fails.UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
The camera was turned on before the router was turned on.
Turn the router on first, and then turn the camera on.
The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 31 of the 
Operating Instructions on the CD-ROM).
The router does not support UPnPTM.
Enable port forwarding on your router following the router 
manual.
The camera IP 
address and port 
number have 
been forgotten.Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
on the rear side. The camera IP address and port number are 
shown next to the MAC address.
The password 
has been 
forgotten.Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 7
[For BL-C20A] Wireless Communication 
Troubleshooting
An error message 
is displayed on 
the camera status 
by the Setup 
Program.An error on the Setup Program caused the error message.
Disconnect the AC adaptor from the outlet, and reconnect 
it again.
ProblemCause and Remedy
Wireless 
communication 
does not work.Signal strength is weak.
Change the location of the camera or remove any obstacles 
around the camera.
The SSID and Encryption settings of the camera are different 
from those of the wireless router.
SSID and Encryption settings must be identical for both the 
camera and wireless router.
Wireless communication can be disconnected depending on the 
environment.
Click [Refresh] on the web browser tool bar.
Wireless 
communication 
is unstable.The communication channnel is the same as another wireless 
network.
Wireless communication may be improved by changing the 
channel of the router.
Another nearby wireless device may be causing interference or 
the distance between the wireless camera and your wireless 
network may be too great.
Temporarily disable other wireless devices to identify the 
source of the interference.
Try repositioning the camera or moving it closer to your 
wireless router.
Problem Cause and Remedy 
						

							Troubleshooting
8
Though the 
camera is set to 
wired 
connection, the 
routers wireless 
indicator is on or 
blinking.The camera emits electrical waves about 5 minutes after the 
power has been on, when set to wired connection.
Electrical waves will stop after about 5 minutes. Please wait.
The camera 
cannot 
communicate 
with the wireless 
terminal.Radio waves may not be reaching the wireless terminal or 
camera due to the distance between them, or the existence of 
obstacles such as a concrete wall.
Adjust the position of the wireless terminal or camera.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 9
Camera Image/Page Display Troubleshooting
ProblemCause and Remedy
The camera 
cannot be 
accessed.The camera IP address has changed.
Enter the correct IP address in the address bar of the web 
browser.
When accessing from the Internet, the default gateway or the 
DNS server address is not set in network settings, or is not set 
correctly.
Set the correct default gateway and DNS server address. 
Especially, when the DynamicDNS service is used, the IP 
address must be set correctly (see page 
31 of the Operating 
Instructions on the CD-ROM).
The connection type is wrong (see page 35 of the Operating 
Instructions on the CD-ROM).
If the camera does not connect to the network using the [Auto 
Negotiation] setting, set up the camera and the router 
referring to the following table.
Auto Negotiation
Network Camera
Router or hubAuto 
Negotiation100Base-TX
10Base-TX
Full 
DuplexHalf 
Duplex
Full 
DuplexHalf 
Duplex
100Base-
TX
10Base-TFull Duplex
Half Duplex
Full Duplex
Half Duplex
—
——
——
—
—
—
—
— ——
—
— —— 
						

							Troubleshooting
10
The camera 
cannot be 
accessed on the 
LAN.The connected router does not have a loopback feature.
Access the camera with a local network IP address.
The wrong IP address class is assigned to the camera.
If you access the camera on the LAN, the PC IP address and 
the camera IP address must be set in the same class. Set the 
camera IP address same as the class of the PC IP address 
(see page 
120 of the Operating Instructions on the CD-
ROM).
The web browser is accessing a proxy server.
Set the web browser not to access the proxy server (see 
page 
128 of the Operating Instructions on the CD-ROM).
The camera was accessed on the same LAN by entering the 
registered URL (or the routers global IP address) when using a 
DynamicDNS service.
To access a camera on the same LAN, use the address for 
its local network address.
The camera can 
be accessed on 
the LAN, but the 
camera cannot 
be accessed 
from the 
Internet.The default gateway address may be wrong.
Set the correct default gateway address (see page 31 of the 
Operating Instructions on the CD-ROM).
UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
Port forwarding is not enabled on the router (see page 41 of the 
Operating Instructions on the CD-ROM).
Enable port forwarding following the router manual.
Firewalls such as packet filtering on the router are blocking 
camera access.
Set the router to allow access to the camera following the 
router manual.
You are accessing the camera using a local IP address.
Access the camera with the global IP address of the router 
and port number of the camera.
Problem Cause and Remedy