Panasonic Network Camera BL-C1A BL-C20A Troubleshooting Guide

Troubleshooting
Network Camera
Model No.BL-C1A
BL-C20AWired Type
Indoor Use Only
Wireless/Wired Type
BL-C1A
BL-C20A
Ta b l e  o f  C o n t e n t s
Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting ................................................................. 5
[For BL-C20A] Wireless Communication Troubleshooting ....................... 7...

Troubleshooting
2
This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired 
Type). Available features and operations are different in part depending on 
the model. Read this manual carefully and use the Network Camera properly. 
(The model no. is indicated on the upper left of the front of the main unit.)
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.net/pcc/
support/netwkcam/ includes various technical information in addition to the contents 
in this troubleshooting section. Access the website if this troubleshooting does not 
solve your problem.
Indicator Display Troubleshooting
ProblemCause and Remedy
The indicator 
lights or blinks 
orange.The Ethernet cable is not connected properly.
Connect the Ethernet...

Troubleshooting
4
The indicator 
continues 
blinking green.Automatic setup is not complete.
Complete the setup following the instructions in Getting 
Started.
The camera did not receive an IP address from the DHCP 
server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light 
up.The indicator display is disabled.
Check if the indicator control is...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 5
Camera Setup Troubleshooting
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
ProblemCause and Remedy
DynamicDNS 
registration fails.The router-connected PC has failed to access the Internet.
Refer to the routers manual and try to connect to the 
Internet...

Troubleshooting
6
Setup Program 
fails to complete 
successfully.More than 20 minutes have passed since the camera was 
turned on.
Disconnect the AC adaptor from the outlet, and reconnect 
it again. Set up the camera again.
Network problems may have occurred during setup.
Confirm that your network is working. Disconnect the AC 
adaptor from the outlet, and reconnect it again. Then set up 
the camera again.
Administrator settings are displayed, and setup is incomplete.
After executing factory default...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 7
[For BL-C20A] Wireless Communication 
Troubleshooting
An error message 
is displayed on 
the camera status 
by the Setup 
Program.An error on the Setup Program caused the error message.
Disconnect the AC adaptor from the outlet, and reconnect 
it again.
ProblemCause and Remedy
Wireless 
communication 
does not work.Signal strength is weak.
Change the location of the camera or remove any obstacles 
around the camera.
The SSID and...

Troubleshooting
8
Though the 
camera is set to 
wired 
connection, the 
routers wireless 
indicator is on or 
blinking.The camera emits electrical waves about 5 minutes after the 
power has been on, when set to wired connection.
Electrical waves will stop after about 5 minutes. Please wait.
The camera 
cannot 
communicate 
with the wireless 
terminal.Radio waves may not be reaching the wireless terminal or 
camera due to the distance between them, or the existence of 
obstacles such as a concrete...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 9
Camera Image/Page Display Troubleshooting
ProblemCause and Remedy
The camera 
cannot be 
accessed.The camera IP address has changed.
Enter the correct IP address in the address bar of the web 
browser.
When accessing from the Internet, the default gateway or the 
DNS server address is not set in network settings, or is not set 
correctly.
Set the correct default gateway and DNS server address. 
Especially, when the DynamicDNS service is...

Troubleshooting
10
The camera 
cannot be 
accessed on the 
LAN.The connected router does not have a loopback feature.
Access the camera with a local network IP address.
The wrong IP address class is assigned to the camera.
If you access the camera on the LAN, the PC IP address and 
the camera IP address must be set in the same class. Set the 
camera IP address same as the class of the PC IP address 
(see page 
120 of the Operating Instructions on the CD-
ROM).
The web browser is accessing a proxy...