Panasonic Network Camera BL-C10A Installation Guide

							Installation/Troubleshooting
21[For assistance, please call: 1-800-272-7033]
Troubleshooting
Camera image 
is not displayed. ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion 
JPEG) (see page 11 of the Operating Instructions in the 
Setup CD-ROM).
 The network is congested.
Pages may not be displayed immediately. Wait for a while.
 The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page 
92 of the Operating Instructions in the Setup CD-ROM).
A gray screen is 
displayed. The camera is in privacy mode.
Press the privacy button on the front of the camera (see page 
6) or disable the privacy mode logging into the camera as an 
administrator. After that, click [Refresh] on the web browser 
to display the camera image.
 There are currently more than 20 simultaneous accesses to the 
video (Motion JPEG).
Reduce the number of access to below 20, or change the 
video to still images.
 Operation time has been specified.
A gray screen is displayed outside the operation time. This is 
normal.
Video suddenly 
changes to still 
images. The motion JPEG display period is set.
When you view video continuously, set [Unlimited] for the 
limit continuous motion JPEG (see page 47 of the Operating 
Instructions in the Setup CD-ROM).
Image is out of 
focus. The lens has dust, dirt, fingerprints or droplets on it.
Clean the lens with a cotton bud (see page 88 of the 
Operating Instructions in the Setup CD-ROM).
 The object is too close to the camera.
The camera cannot focus at short distances (less than 0.5 m 
[19.69 inches]). Locate the object more than 0.5 m (19.69 
inches) away from the camera. Problem Cause and Remedy 
						

							Installation/Troubleshooting
22
Troubleshooting
The color on the 
image is 
strange. White balance does not work well.
Adjust the white balance on the Camera page (see page 37 
of the Operating Instructions in the Setup CD-ROM).
 The color display setting on your PC is set lower than 16 bits.
Set the color display 16 bits or higher.
Image flickers.  The object is dark.
Make the area around the camera brighter.
 The AC power source frequency setting is wrong.
Set the proper AC power source frequency used in your area 
(see page 37 of the Operating Instructions in the Setup CD-
ROM).
 A bright object may cause horizontal flickers on the image.
Changing the object improves the flickers. Or adjusting 
brightness to the [+] side on the operation bar eases the 
flickers.
An old image is 
displayed. The old image is temporarily stored on the web browser.
Set [Every visit to the page] on the web browser to check for 
temporary Internet files (see page 95 of the Operating 
Instructions in the Setup CD-ROM).
Brightness is 
not adjusted for 
about half a 
minute. Brightness may not be adjusted for about half a minute, if the 
brightness changes sharply.
Locate the camera where the brightness does not change 
sharply. Problem Cause and Remedy 
						

							Installation/Troubleshooting
23[For assistance, please call: 1-800-272-7033]
Troubleshooting
2.4 About Privacy Mode
The image 
refreshes very 
slowly. Multiple users are accessing the camera.
If multiple users are accessing the camera, the image 
refreshes slowly.
 You are not using an Ethernet switching hub.
If you view multiple cameras on the Multi-Camera page, the 
image refreshes slowly. Use an Ethernet switching hub.
 The image may refresh slowly, depending on image resolution, 
image quality, network traffic, PC performance or what object 
you view.
 The Max. bandwidth usage is limited.
Increase the max. bandwidth usage on your network (see 
page 28 of the Operating Instructions in the Setup CD-ROM).
 The camera is in color night view mode.
The image refreshes slowly in color night view mode. Make 
the area around the camera brighter.
Problem Cause and Remedy
Privacy button 
does not work. The privacy button is not enabled on the Privacy Mode page.
Enable the privacy button on the Privacy Mode page (see 
page 70 of the Operating Instructions in the Setup CD-ROM). Problem Cause and Remedy 
						

							Installation/Troubleshooting
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Troubleshooting
2.5 About Pyroelectric Infrared Sensor
Problem Cause and Remedy
Pyroelectric 
infrared sensor 
does not work. You have not enabled the pyroelectric infrared sensor.
Enable the pyroelectric infrared sensor image buffer/transfer 
(see page 58 of the Operating Instructions in the Setup CD-
ROM).
 Pyroelectric infrared sensor stops during privacy mode.
Pyroelectric infrared sensor stops during privacy mode. 
Disable the privacy mode (see page 70 of the Operating 
Instructions in the Setup CD-ROM).
 The pyroelectric infrared sensor is obstructed.
Even if the obstacle is made of glass or acrylic plastic, it 
affects the pyroelectric infrared sensor performance. 
Remove the obstacle in front of the sensor.
 The pyroelectric infrared sensor does not detect a temperature 
difference outside its range.
The pyroelectric infrared sensor detects a temperature 
difference between an object and its surroundings in about 5 
m (16.4 feet) detection range (about 30 ° horizontally and 
about 85 ° vertically ). Therefore, the smaller the temperature 
difference is, the shorter the detection range gets. If there is 
no temperature difference, the pyroelectric infrared sensor 
may not detect anything. On the other hand, if there is a large 
temperature difference, the detection range gets longer.
 The pyroelectric infrared sensor is dirty.
Clean the pyroelectric infrared sensor with a soft cloth. 
						

							Installation/Troubleshooting
25[For assistance, please call: 1-800-272-7033]
Troubleshooting
Pyroelectric 
infrared sensor 
is 
malfunctioning. The pyroelectric infrared sensor may malfunction in the following 
areas.
 Where direct sunlight hits the object
 In a greasy or humid place like a kitchen
 Where there are sharp temperature changes like near an air 
conditioner 
 Where there is an obstacle such as glass in front of the 
camera
 Where the object is exposed to strong light
 Near a radio wave emitting device
Change the camera location (see Getting Started).
Lens does not 
turn to the 
sensor position 
after the 
pyroelectric 
infrared sensor 
detects a 
temperature 
difference. You have not enabled the Lens Position When Triggered setting.
Set [Move to sensor position] at the Lens Position When 
Triggered setting (see page 59 of the Operating Instructions 
in the Setup CD-ROM). Problem Cause and Remedy 
						

							Installation/Troubleshooting
26
Troubleshooting
2.6 About Operation Bar
Problem Cause and Remedy
Pan/tilt, click to 
center and 
preset features 
do not work. Your PC is not connected to the camera.
Click [Refresh] on the web browser. Confirm that the image 
refreshes, and operate the pan/tilt functions.
 The camera is not turned on.
Confirm that the camera is turned on.
 Multiple users are operating the camera simultaneously.
Wait for a while, and access the camera again.
 The pan/tilt reaches its end.
Confirm that the end display is displayed on the operation 
bar. 
 The pan/tilt range is restricted.
Adjust the pan/tilt range settings (see page 40 of the 
Operating Instructions in the Setup CD-ROM).
Part of the 
buttons on the 
operation bar 
are not 
displayed. The access level is set to level 1 or 2 on the General User page.
Set the access level to level 3 (see page 45 of the Operating 
Instructions in the Setup CD-ROM). Or log in to the camera 
as an administrator. 
						

							Installation/Troubleshooting
27[For assistance, please call: 1-800-272-7033]
Troubleshooting
2.7 About Image Buffer/Transfer
Problem Cause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP. The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 28 of the Operating 
Instructions in the Setup CD-ROM).
 Login ID and password for E-mail or FTP are invalid.
Make sure that you enter your correct login ID and password.
The camera 
does not 
transfer the 
image to a 
mobile phone. The image quality is not set to [Mobile Phone] on the Image 
Buffer/Transfer page.
Set the resolution to [160 x 120] and the image quality to 
[Mobile Phone]. Some mobile phones do not support 320 x 
240 resolution.
The image is 
slowed down on 
the Buffered 
Image page. Or 
the camera 
transfers the old 
image. The transfer interval is too short.
Set the transfer interval longer than the current setting (see 
page 53 or page 61 of the Operating Instructions in the Setup 
CD-ROM). 
						

							Installation/Troubleshooting
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Troubleshooting
2.8 About Other Features
Problem Cause and Remedy
The firmware is 
not updated. The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*
1See page 73 of the Operating Instructions in the Setup CD-
ROM about updating firmware.
Shortcut icon is 
not displayed in 
the My Network 
Places folder. UPnP Windows
® component is not installed in Windows XP or 
Windows Me.
Install UPnP Windows component in Windows XP or 
Windows Me (see page 95 of the Operating Instructions in 
the Setup CD-ROM).
You cannot 
solve problems. Call our customer call center at 1-800-272-7033.
No YesNo
Yes Disconnect the AC adaptor of the camera from 
the outlet, and reconnect it again.
Enter the IP address on the web browser to access  
the camera.
Is the Top page displayed?
Is the version updated? Access the Setup page and click [Status]. 
Check the firmware version on the Status page.
Update the firmware*1.
The firmware update is completed. 
						

							Installation/Troubleshooting
29[For assistance, please call: 1-800-272-7033]
Memo 
						

							Installation/Troubleshooting
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Memo