Panasonic Network Camera BL-C10A Installation Guide

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1.5 Connecting the Camera to a Router Not 
Supporting UPnP
To allow access from the Internet with a router not supporting UPnP, follow the 
procedures below.
1.Select [Static] on the Network page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port 
forwarding on the router. See the router manual for how to enable port 
forwarding.
3.Register with the Viewnetcam.com service.
Port Forwarding feature*1
The port forwarding feature is required to allow access from the Internet with a 
router not supporting UPnP. It exchanges a private IP address to a global one. 
Each camera must be assigned a unique port number.(1) Access the camera (see page 8 of the Operating Instructions in the 
Setup CD-ROM).
(2) Click [Setup] tab at the top of the page.
(3) Select [Static] on the Network page.
 The Static IP Address Configuration page is displayed. Make a 
note of the IP address and port number, since they are required to 
enable port forwarding on the router.
(4) Click [Save] without changing the settings.
(5) Click [Restart].
*1Port forwarding may be called Address translation, Static IP Masquerade, Virtual server 
or Port mapping in other products.
Global IP address 
of the router
vvv.xxx.yyy.zzz:80
vvv.xxx.yyy.zzz:81
vvv.xxx.yyy.zzz:80      192.168.0.253:80
vvv.xxx.yyy.zzz:81      192.168.0.252:81Port No.
Port Forwarding feature
Private IP address192.168.0.1
192.168.0.252
Port No. 81192.168.0.253
Port No. 80 Router
Modem
CATV
xDSL
Optical cable
Internet 
						

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12
1.6 Setting Up the Camera Using the MAC 
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus 
software settings on your PC. If you cannot disable your firewall or antivirus 
software, you can set up the camera using the camera MAC address as shown 
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
2.After confirming the network settings, click [OK].
 After about a minute, the Security: Administrator page is displayed. 
						

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3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and 
password that were set, and click [OK]. 
						

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14
5.When the Single Camera page is displayed, the setup is completed.
 If Security Warning window is displayed to install ActiveX
® Controls, click 
[Yes].
Notes
 See page 8 of the Operating Instructions in the Setup CD-ROM for the 
Single Camera page.
 If you enable the Internet access to the camera, follow the procedures 
below.
1. Display the Network page (see page 28 of the Operating 
Instructions in the Setup CD-ROM), and click [Static]. Then, set the 
unused port number (50000—50050) to the camera on the Static IP 
Address Configuration page.
2. Enable the Auto Port Forwarding feature on the UPnP page (see 
page 32 of the Operating Instructions in the Setup CD-ROM).
3. Register with the Viewnetcam.com service on the Viewnetcam.com 
page (see page 33 of the Operating Instructions in the Setup CD-
ROM). 
						

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Troubleshooting
2 Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information other than the contents 
in this troubleshooting section. Access it if problems occur.
2.1 About Indicator Display
Problem Cause and Remedy
Indicator lights 
or blinks orange. Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
 PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router is working.
Indicator 
continues 
blinking orange. Indicator blinks orange when updating firmware.
If you access the camera on the web browser, Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 73 of the Operating 
Instructions in the Setup CD-ROM). If you fail to update the 
firmware, see page 28.
Indicator 
continues 
blinking orange 
(2-second 
interval). The router on your network is turned off.
Turn the router on, and wait for a while until the ADSL line is 
connected.
 An error occurs in UPnP port forwarding.
Set up the camera again in [Automatic Setup] by the Setup 
Program following the Getting Started.
Indicator 
continues 
blinking green. The camera did not get its IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not get its IP address due to network failures. 
Ask your ISP or network administrator for more information.
Indicator does 
not light up. Indicator display is disabled.
Check if the indicator control is disabled (see page 69 of the 
Operating Instructions in the Setup CD-ROM).
 Confirm that the standard AC adaptor PQLV1 (Order No. 
PQLV1Y) is being used. 
						

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16
Troubleshooting
2.2 About Camera Setup
Indicator 
continues 
blinking red. The camera may be malfunctioning.
If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center.
Indicator lights 
red. The camera is in privacy mode.
To disable the privacy mode, press the privacy button (see 
page 6) on the front of the camera or click [Disable] 
accessing and logging in to the camera as an administrator.
Problem Cause and Remedy
Automatic Setup 
fails using Setup 
Program. More than 20 minutes have passed, after turning the camera 
on.
Disconnect the AC adaptor from the outlet, and reconnect 
it again. Set up the camera again following the Getting 
Started.
 Multiple camera IP addresses are overlapping.
If you install multiple cameras, turn the camera on one by 
one.
Viewnetcam.com 
registration fails 
using Setup 
Program. Your PC is not connected to the Internet through the router.
Configure the router for the Internet connection from your 
PC following the router manual. And register with the 
Viewnetcam.com service.
 If you do not receive an E-mail from the Viewnetcam.com 
service, your registered E-mail address may be incorrect. 
Register your correct E-mail address again at the 
Viewnetcam.com website at 
http://www.viewnetcam.com.
 After you registered with the Viewnetcam.com service, 
Expired is displayed at the Personal (Camera) URL on the 
Viewnetcam.com page or at the Camera URL in the DDNS on 
the Status page.
Restart the camera, and confirm that your registered URL 
is displayed on their pages. Problem Cause and Remedy 
						

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Troubleshooting
Setup Program 
does not list any 
cameras. Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, you 
can set up the camera using the MAC address (see page 
12).
 The camera is connected over a different network.
Set up the camera from a PC under the same router.
 Confirm that an IP address is assigned to your PC.
If the IP address is not assigned to your PC, assign it to your 
PC (see page 89 of the Operating Instructions in the Setup 
CD-ROM).
Setup Program 
fails to complete 
successfully. Network problems may occur during setup.
Confirm that your network is working. Disconnect the AC 
adaptor from the outlet, and reconnect it again. Then set up 
the camera again following the Getting Started.
 More than 20 minutes have passed, after turning the camera 
on.
Disconnect the AC adaptor from the outlet, and reconnect 
it again. Set up the camera again following the Getting 
Started.
UPnP port 
forwarding setup 
fails. UPnP is disabled on the router.
Enable UPnP on the router following the router manual.
 The camera is turned on before the router is turned on.
Turn the router on first, and then turn the camera on.
 The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 28 of the 
Operating Instructions in the Setup CD-ROM).
 The router does not support UPnP.
Enable port forwarding on your router following the router 
manual. Problem Cause and Remedy 
						

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18
Troubleshooting
The camera IP 
address and port 
number have 
been forgotten. Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
beside the Ethernet (LAN) port. The camera IP address and 
port number are shown next to the MAC address.
The password 
has been 
forgotten. Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again.
The camera fails 
to get network 
information from 
the DHCP 
server. is 
displayed. The hub is not connected to the router. 
Connect the hub to the router or connect the camera 
directly to the router, disconnect the AC adaptor from the 
outlet, and then reconnect it again.
 The DHCP server is not functioning on the router.
Enable the DHCP server function following the router 
manual.
Error is displayed 
on the camera 
status by the 
Setup Program. The Setup Program causes the error message.
Disconnect the AC adaptor of the camera from the outlet, 
and reconnect it again. Problem Cause and Remedy 
						

							Installation/Troubleshooting
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Troubleshooting
2.3 About Camera Image and Page Display
Problem Cause and Remedy
The Top page is 
not displayed. The camera IP address has changed.
Enter the new IP address in the address bar of the web 
browser.
 Wrong IP address class is assigned to the camera.
IP addresses of the PC and the camera must be in the same 
private IP address class. Set the IP address correctly (see 
page 89 of the Operating Instructions in the Setup CD-ROM).
 The network is congested.
Pages may not be displayed immediately. Wait for a while.
 The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page 
92 of the Operating Instructions in the Setup CD-ROM).
 The camera is malfunctioning.
 The connection type is wrong (see page 31 of the Operating 
Instructions in the Setup CD-ROM).
If the camera is not connected to the network in the [Auto 
Negotiation] setting, set up the camera and the router seeing 
the following table.
 The default gateway or DNS server addresses may be wrong. 
The correct IP addresses are required especially when you are 
using the Viewnetcam.com service.
Assign the correct default gateway and DNS server 
addresses (see page 28 of the Operating Instructions in the 
Setup CD-ROM).
Auto Negotiation
Network Camera
Router or hubAuto 
Negotiation100Base-TX
10Base-TX
Full 
DuplexHalf 
Duplex
Full 
DuplexHalf 
Duplex
100Base-
TX
10Base-TFull Duplex
Half Duplex
Full Duplex
Half Duplex
—
——
——
—
—
—
—
— ——
—
— —— 
						

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Troubleshooting
The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet. The default gateway address may be wrong.
Assign the correct default gateway address (see page 28 of 
the Operating Instructions in the Setup CD-ROM).
 UPnP is disabled on the router.
Enable UPnP on the router following the router manual.
 Port forwarding is not enabled on the router (see page 11).
Enable port forwarding seeing the router manual for details.
 Firewalls such as packet filtering on the router is blocking 
camera access.
Set the router to allow access to the camera seeing the 
router manual for details.
 You are accessing the camera with an IP address for local 
camera access.
Access the camera with the global IP address of the router 
and port number of the camera.
 The router does not allow access to the camera under the router 
with the global IP address.
If you access the camera on the LAN, access with the 
address for local camera access.
Authentication 
windows are 
consequently 
displayed. User name and password for the administrator or general users 
are changed.
Close the web browser, and access the camera again.
Only half of the 
image is 
displayed. You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.  Problem Cause and Remedy