Panasonic Network Camera BL-C10A Installation Guide

Installation/Troubleshooting
21[For assistance, please call: 1-800-272-7033]
Troubleshooting
Camera image 
is not displayed. ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion 
JPEG) (see page 11 of the Operating Instructions in the 
Setup CD-ROM).
 The network is congested.
Pages may not be displayed immediately. Wait for a while.
 The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see...

Installation/Troubleshooting
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Troubleshooting
The color on the 
image is 
strange. White balance does not work well.
Adjust the white balance on the Camera page (see page 37 
of the Operating Instructions in the Setup CD-ROM).
 The color display setting on your PC is set lower than 16 bits.
Set the color display 16 bits or higher.
Image flickers.  The object is dark.
Make the area around the camera brighter.
 The AC power source frequency setting is wrong.
Set the proper AC power source frequency...

Installation/Troubleshooting
23[For assistance, please call: 1-800-272-7033]
Troubleshooting
2.4 About Privacy Mode
The image 
refreshes very 
slowly. Multiple users are accessing the camera.
If multiple users are accessing the camera, the image 
refreshes slowly.
 You are not using an Ethernet switching hub.
If you view multiple cameras on the Multi-Camera page, the 
image refreshes slowly. Use an Ethernet switching hub.
 The image may refresh slowly, depending on image resolution, 
image quality,...

Installation/Troubleshooting
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Troubleshooting
2.5 About Pyroelectric Infrared Sensor
Problem Cause and Remedy
Pyroelectric 
infrared sensor 
does not work. You have not enabled the pyroelectric infrared sensor.
Enable the pyroelectric infrared sensor image buffer/transfer 
(see page 58 of the Operating Instructions in the Setup CD-
ROM).
 Pyroelectric infrared sensor stops during privacy mode.
Pyroelectric infrared sensor stops during privacy mode. 
Disable the privacy mode (see page 70 of the...

Installation/Troubleshooting
25[For assistance, please call: 1-800-272-7033]
Troubleshooting
Pyroelectric 
infrared sensor 
is 
malfunctioning. The pyroelectric infrared sensor may malfunction in the following 
areas.
 Where direct sunlight hits the object
 In a greasy or humid place like a kitchen
 Where there are sharp temperature changes like near an air 
conditioner 
 Where there is an obstacle such as glass in front of the 
camera
 Where the object is exposed to strong light
 Near a radio...

Installation/Troubleshooting
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Troubleshooting
2.6 About Operation Bar
Problem Cause and Remedy
Pan/tilt, click to 
center and 
preset features 
do not work. Your PC is not connected to the camera.
Click [Refresh] on the web browser. Confirm that the image 
refreshes, and operate the pan/tilt functions.
 The camera is not turned on.
Confirm that the camera is turned on.
 Multiple users are operating the camera simultaneously.
Wait for a while, and access the camera again.
 The pan/tilt reaches its...

Installation/Troubleshooting
27[For assistance, please call: 1-800-272-7033]
Troubleshooting
2.7 About Image Buffer/Transfer
Problem Cause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP. The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 28 of the Operating 
Instructions in the Setup CD-ROM).
 Login ID and password for E-mail or FTP are invalid.
Make sure that you enter your correct login ID and password.
The camera 
does...

Installation/Troubleshooting
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Troubleshooting
2.8 About Other Features
Problem Cause and Remedy
The firmware is 
not updated. The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*
1See page 73 of the Operating Instructions in the Setup CD-
ROM about updating firmware.
Shortcut icon is 
not displayed in 
the My Network 
Places folder. UPnP Windows
® component is not installed in Windows XP or 
Windows Me....

Installation/Troubleshooting
29[For assistance, please call: 1-800-272-7033]
Memo 

Installation/Troubleshooting
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Memo