Panasonic Network Camera BL-C10A Installation Guide

Installation/Troubleshooting
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1.5 Connecting the Camera to a Router Not 
Supporting UPnP
To allow access from the Internet with a router not supporting UPnP, follow the 
procedures below.
1.Select [Static] on the Network page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port 
forwarding on the router. See the router manual for how to enable port 
forwarding.
3.Register with the...

Installation/Troubleshooting
12
1.6 Setting Up the Camera Using the MAC 
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus 
software settings on your PC. If you cannot disable your firewall or antivirus 
software, you can set up the camera using the camera MAC address as shown 
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
2.After confirming the network settings, click [OK].
 After about a minute, the Security:...

Installation/Troubleshooting
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3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and 
password that were set, and click [OK]. 

Installation/Troubleshooting
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5.When the Single Camera page is displayed, the setup is completed.
 If Security Warning window is displayed to install ActiveX
® Controls, click 
[Yes].
Notes
 See page 8 of the Operating Instructions in the Setup CD-ROM for the 
Single Camera page.
 If you enable the Internet access to the camera, follow the procedures 
below.
1. Display the Network page (see page 28 of the Operating 
Instructions in the Setup CD-ROM), and click [Static]. Then, set the 
unused port...

Installation/Troubleshooting
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Troubleshooting
2 Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information other than the contents 
in this troubleshooting section. Access it if problems occur.
2.1 About Indicator Display
Problem Cause and Remedy
Indicator lights 
or blinks orange. Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
 PC,...

Installation/Troubleshooting
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Troubleshooting
2.2 About Camera Setup
Indicator 
continues 
blinking red. The camera may be malfunctioning.
If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center.
Indicator lights 
red. The camera is in privacy mode.
To disable the privacy mode, press the privacy button (see 
page 6) on the front of the camera or click [Disable] 
accessing and logging in to the camera as an administrator.
Problem Cause and Remedy
Automatic...

Installation/Troubleshooting
17[For assistance, please call: 1-800-272-7033]
Troubleshooting
Setup Program 
does not list any 
cameras. Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, you 
can set up the camera using the MAC address (see page 
12).
 The camera is connected over a different network.
Set up the...

Installation/Troubleshooting
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Troubleshooting
The camera IP 
address and port 
number have 
been forgotten. Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
beside the Ethernet (LAN) port. The camera IP address and 
port number are shown next to the MAC address.
The password 
has been 
forgotten. Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again.
The camera fails 
to get network...

Installation/Troubleshooting
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Troubleshooting
2.3 About Camera Image and Page Display
Problem Cause and Remedy
The Top page is 
not displayed. The camera IP address has changed.
Enter the new IP address in the address bar of the web 
browser.
 Wrong IP address class is assigned to the camera.
IP addresses of the PC and the camera must be in the same 
private IP address class. Set the IP address correctly (see 
page 89 of the Operating Instructions in the...

Installation/Troubleshooting
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Troubleshooting
The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet. The default gateway address may be wrong.
Assign the correct default gateway address (see page 28 of 
the Operating Instructions in the Setup CD-ROM).
 UPnP is disabled on the router.
Enable UPnP on the router following the router manual.
 Port forwarding is not enabled on the router (see page 11).
Enable port forwarding seeing the router manual for details.
 Firewalls such...