Panasonic Network Camera BB-HCM403A Getting Started Manual

Operating Instructions
183
Timer Image Buffer/Transfer 84
Top page
 12
Trademarks
 4
U
Update Firmware page 145
UPnP page
 57
User-specified DynamicDNS
 62
V
Viewnetcam.com Service 60
Z
Zooming In and Out 19 

Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
PQQX15560ZA      KK0606JT0
2006 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your...

Troubleshooting
Network Camera
Model No.BB-HCM403A
(PoE Ready)
Indoor Ceiling Use Only
Troubleshooting................................................................... 3
Indicator Display Troubleshooting when using an optional AC Adaptor 
(Model No. BB-HCA2A)............................................................................. 3
Indicator Display Troubleshooting when using PoE................................... 5
Camera Setup Troubleshooting...

Troubleshooting
2
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of their respective 
owners.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual.
 Setup CD-ROM is called CD-ROM in this manual. 

Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information in addition to the 
contents in this troubleshooting section. Access the website if this troubleshooting 
does not solve your problem.
Indicator Display Troubleshooting when using an 
optional AC Adaptor (Model No. BB-HCA2A)
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is not connected properly....

Troubleshooting
4
The indicator 
continues 
blinking green. Automatic setup is not complete.
→Complete the setup following the instructions in Getting 
Started.
 The camera did not receive an IP address from the DHCP 
server.
→When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator...

Troubleshooting
5
Indicator Display Troubleshooting when using  PoE
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is partly disconnected.
→Change it to another Ethernet cable.
The indicator 
continues 
blinking orange. The camera is turned off when updating firmware.
→If you access the camera using a web browser, The 
Update Firmware page will be displayed. Update the 
firmware following the procedure (see page 145 of the 
Operating Instructions on the CD-ROM). If...

Troubleshooting
6
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator control is disabled (see page 140 of 
the Operating Instructions on the CD-ROM).
 A cross cable is being used.
→Some hubs and routers do not support the cross cable. 
Use a category 5 straight cable.
 The camera is not connected to the PoE hub.
→Connect the camera to the PoE hub.
 The PoE hub is turned off.
→Turn on the PoE hub.
 The Ethernet cable is partly disconnected.
→Change it to...

Troubleshooting
7
Camera Setup Troubleshooting
Note
• If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
Problem Cause and Remedy
Setup fails using 
Setup Program. More than 20 minutes have passed since the camera was 
turned on.
→Turn the camera off, and turn the camera on again. Then 
set up the camera again.
 Multiple camera...

Troubleshooting
8
Setup Program 
does not list any 
cameras. Your firewall or antivirus software is blocking the connection.
→To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, 
you can set up the camera using the MAC address (see 
page 159 of the Operating Instructions on the CD-ROM).
 The camera is connected over a different network.
→Set up the camera from a PC connected to...