Panasonic Multi-Function Printer KX-MB2000 KX-MB2010 KX-MB2030 Operating Instructions

							10.1 Character entry
The dial keypad is used to enter characters and
numbers.
– Press  MF N or  ME N to move the cursor.
– Press the dial keys to enter characters and numbers.
– Press  MStop N to erase the character or number
highlighted by the cursor. Press and hold  MStop N to
erase all characters or numbers.
– To enter another character located on the same dial key, press  ME N to move the cursor to the next space,
then press the appropriate dial key.KeypadCharactersM 1 N1._–[]{}+/=,`:;?|M2 NABCabc2M3 NDEFdef3M4 NGHIghi4M5 NJKLjkl5M6 NMNOmno6M7 NPQRSpqrs7M8 NTUVtuv8M9 NWXYZwxyz9M0 N0@()!"#$%&¥I^’®MB NTo switch between uppercase
or lowercase letters.M Flash N
(KX-MB2030 only)HyphenM Zoom NTo insert a space.MStop NTo delete a character.
To select characters using  MCN or  MDN
Instead of pressing the dial keys, you can select
characters using  MC N or  MD N.
1. Press  MC N repeatedly to display the desired
character. Characters will be displayed in the
following order:
A  Uppercase letters
B  Numbers
C  Symbols
D  Lowercase letters *1
*1 When you enter email address (i.e. scan to email
address feature on page 31), lowercase letters
will be displayed first (LAN connection only).
R If you press  MD N, the order will be reversed.
2. Press  ME N to insert the displayed character.
3. Return to step 1 to enter the next character.
10.2 Status of the unit
10.2.1 Using Remote Control
You can easily operate the following functions from your
computer.
– Programming the features (page 55)
KX-MB2030 only:
– Storing, editing or erasing items in directories (page 42)
– Storing or erasing items for broadcast transmission (page 44)
– Viewing items in the journal report (page 41)
– Saving the journal report on your computer
– Viewing items in the Caller ID list (page 51)
– Storing caller information into directories (page 52)
– Saving the Caller ID list on your computer
1 Start Multi-Function Station.  A [Remote Control]
R The  [Multi-Function Remote Control]  window
will appear.
* The pictured model is KX-MB2030.
2 Select the desired tab (KX-MB2030 only).
R The latest data in the unit will be displayed.
3 Perform the desired operation.
R For details about each function, click  [Help].
R To stop the operation, click  [Cancel].
4 [OK]
R You can also click  [Apply] to continue the next
operation without closing the window.
5 Enter the password (feature #155 on page 56).  A
[OK]
R The new data will be transferred to the unit and
the window will close.
Note:
R Some of the features cannot be programmed from
your computer.
R For details, see the help file by selecting  [
] from
Multi-Function Station.
7110. . Useful Information10. Useful Information   
						

							RWhen another person is adjusting stored data in the
unit, it may be overwritten. Make sure the unit is not
currently being used for the same function.
10.2.2 Using Device Monitor
You can confirm the setting information and current
status of the unit from your computer.
1 Start Multi-Function Station.
2 [Utilities]  A  [Device Monitor]
R The  [Device Monitor]  window will appear.
3 Confirm the status of the unit.
[Status]:  Current status of the unit
Note:
R Additional information (toner and recording paper
status, unit information, etc.) will be displayed in
[Status]  tab by clicking  [Advanced Information] .
R You can update the status of the unit by clicking
[Refresh] .
R If a printing error occurs, the Device Monitor will start
automatically and display the error information.
R For details, see the help file by selecting  [
] from
Multi-Function Station.
10.2.3 Using the web browser (LAN
connection only)
You can confirm the setting information and status of the
unit from the web browser.
1 Start Multi-Function Station.  A [Utilities]  A
[Configuration Web Page]
R You can also access the unit by entering its IP
address in a web browser.
2 Select a category from the menu bar.
[Status]:  Toner and paper information, etc.
[Device]:  Current status of the unit, etc.
[Network]:  Network information, etc.
R When you select  [Device] or [Network] , you can
change which features are displayed by clicking
the feature tabs at the top of the right frame.
3 Confirm the status of the unit.
Note:
R You can update the status of the unit by clicking
[Reload] .
10.3 Canceling the operations
You can cancel the current operation from the unit. You
can also select the desired operation to cancel.
1 MStop N
R “USER STOPPED ” is displayed.
R If “USER STOPPED ” is not displayed, go to step
2.
2 To cancel printing:
Press  MStop N repeatedly to display  “STOP
PRINTING? ”.
To cancel scanning (KX-MB2030 only):
Press  MStop N repeatedly to display  “STOP
SCANNING? ”.
To cancel copying:
Press  MStop N repeatedly to display  “STOP
COPYING? ”.
To cancel sending or receiving faxes
(KX-MB2030 only):
Press  MStop N repeatedly to display  “STOP FAX? ”.
To cancel broadcast transmission (KX-MB2030
only):
Press  MStop N repeatedly to display  “BROAD
CANCELED? ”.
To cancel fax redialing (KX-MB2030 only):
Press  MStop N repeatedly to display  “SEND
CANCELED? ”.
3 MSet N7210. Useful Information  
						

							11.1 Report messages (KX-MB2030 only)
To indicate the unit’s fax transmission/reception status, one of the following messages will be printed on the
confirmation and journal reports (page 41).MessageCodeCause & SolutionCOMMUNICATION ERROR40-42
46-72 FFR A transmission or reception error occurred. Try
again or check with the other party.43
44R A line problem occurred. Connect the telephone line
cord to a different jack and try again.
R An overseas transmission error occurred. Try using
the overseas mode (feature #411 on page 59).DOCUMENT JAMMED-----R Remove the jammed document (page 90).ERROR-NOT YOUR UNIT53
54
59
70R A transmission or reception error occurred because
of a problem with the other party’s fax machine.
Check with the other party.JUNK FAX PROH. REJECT-----R The junk fax prohibitor feature of this unit rejected
fax reception.MEMORY FULL-----R The memory is full of received documents due to a
lack of recording paper or a recording paper jam.
Load paper (page 14 ) or remove the jammed paper
(page 85).
R If the PC fax setting (feature #442 on page  62) is set
to  “ALWAYS ”, check the connection between the
computer and the unit.
R If your unit is connected to the computer via the LAN
and the fax preview mode (feature #448 on
page 50) is set to  “ON ”, view, print or save the
documents on the web browser, and then erase
unnecessary documents (page 50).NO DOCUMENT / FAILED PICKUP-----R The document was not fed into the unit properly.
Re-insert it and try again.OTHER FAX NOT RESPONDING-----R The other party ’s fax machine is busy or has run out
of recording paper. Try again.
R The other party ’s fax machine rings too many times.
Send the fax manually (page 41).
R The other party’s machine is not a fax machine.
Check with the other party.
R The number you dialed is not in service.PRESSED THE ‘Stop’ KEY-----R M Stop N was pressed and fax communication was
canceled.THE COVER WAS OPENED-----R The top cover was opened. Close it and try again.OK-----RFax transmission or reception was successful.For assistance, please visit http://www.panasonic.com/help7311. . Help11. Help 
						

							11.2 Display messages
To indicate the unit’s status, one or more of the following messages will appear on the display.DisplayCause & Solution“ CALL SERVICE ”RThere is something wrong with the unit. Contact our service personnel.“CHANGE DRUM ”RThere is something wrong with the drum cartridge. Replace the drum
cartridge and the toner cartridge.“ CHECK DOCUMENT ”RThe document was not fed into the unit properly. Remove the document,
and then press  MStop N to clear the message. Re-insert the document. If
misfeeding occurs frequently, clean the document feeder rollers
(page 95) and try again.“ CHECK DRUM ”RThe drum cartridge is not inserted properly. Re-insert it correctly ( page 10).“CHECK PAPER #1 ”RRecording paper is not installed or the paper input tray has run out of paper.
Install paper (page 14).
R Recording paper was not fed into the unit properly. Re-insert the recording
paper (page 89).
R The paper input tray is not installed or is not inserted completely. Insert the
paper input tray into the unit.“ CHECK PAPER TRAY #1 ”RThe loaded recording paper is not the appropriate size. Load recording
paper of the size that is shown on the display.
R If this message is often displayed, also change the recording paper size
setting (feature #380 on page 57).
R The recording paper size setting (feature #380 on page 57) is set to
“ B5(ISO) ”, “ B5(JIS) ” or  “16K ”, so received faxes have been stored into
memory. Change the recording paper size setting and load the appropriate
recording paper.
Note:
R “#1 ”: Check the paper input tray. The displayed paper size depends on the
recording paper size setting (feature #380 on page 57).
R “#2 ”: Check the manual input tray. The displayed paper size depends on
the recording paper size setting (feature #381 on page 57).“ CHECK PICK UP INPUT
TRAY #2 ”RRecording paper was not fed into the unit properly. Load the paper again
(page 89).“ CHECK REAR COVER ”RThe manual input tray (rear cover) is open. Close it.
R A recording paper jam occurred near the manual input tray (rear cover).
Remove the jammed paper (page 85).“ COOL DOWN FUSER ”RThe unit is cooling down the fuser unit. Wait for a while.“DRUM LIFE LOW REPLACE
SOON ”RThe drum is reaching the end of its life. Replace the drum cartridge and the
toner cartridge as soon as possible.“ EMAIL SIZE OVER ”RWhen performing scan to email address, the total file size of scanned data
exceeded the file size limitation. Divide the document into sections.
R When performing scan to FTP server or scan to SMB folder, the total file
size of scanned data exceeded the file size limitation. Divide the document
into sections.74For assistance, please visit http://www.panasonic.com/help11. Help 
						

							DisplayCause & Solution“FAX IN MEMORY ”RThe unit has a document in memory. See the other displayed message
instructions to print out the document. For fax memory capacity, see
page 97.
R If the PC fax setting (feature #442 on page 62) is set to  “ALWAYS ”,
– check the connection between the computer and the unit.
– check that the computer is turned ON.
R If your unit is connected to the computer via the LAN and the fax preview
mode (feature #448 on page 50) is set to  “ON ”,
– view, print or save the received fax documents, and then erase the unnecessary documents (page 50).
– turn the setting to  “OFF ”. The fax documents stored in memory will be
printed automatically.“ KEEP COPYING ”RCopying has stopped due to some existing problem (Example: a lack of
recording paper or a recording paper jam). See the other displayed message
instructions to continue copying.“ LOW TEMP. ”RThe inside of the unit is extremely cold and cannot be operated. Use the unit
in a warmer area.“ MEMORY FULL ”RWhen performing memory transmission, the document being stored
exceeded the memory capacity of the unit. Send the entire document
manually.
R When making a copy, the document being stored exceeded the memory
capacity of the unit. Press  MStop N to clear the message. Divide the
document into sections.“ MODEM ERROR ”RThere is something wrong with the unit’s modem. Contact our service
personnel.“ NO FAX REPLY ”RThe other party ’s fax machine is busy or has run out of recording paper. Try
again.“ OUT OF PAPER INPUT TRAY
#2 ”R Recording paper is not loaded in the manual input tray. Load paper
(page 15).“ PAPER IN TRAY #2 ”RThe recording paper is installed in the manual input tray (page 15).“PAPER JAMMED ”
“ OPEN TOP COVER ”RA recording paper jam occurred. Remove the jammed paper (page 85).“PC FAIL OR BUSY ”RThe cable or the computer power cord is not connected correctly. Check the
connections (page 17, 25).
R The software is not running on the computer. Restart the software and try
again.“ PHONEBOOK FULL ”RThere is no space to store new items in the phonebook. Erase unnecessary
items (page 43).“ PLEASE WAIT ”RThe unit is warming up. Wait for a while.“REDIAL TIME OUT ”RThe other party ’s fax machine is busy or has run out of recording paper. Try
again.“ REMOVE DOCUMENT ”RThe document is jammed. Remove the jammed document (page 90).
R Attempted to send or copy a document longer than 600 mm (23  5
/8 ") using
the automatic document feeder. Press  MStop N to remove the document.
Divide the document into two or more sheets and try again (KX-MB2010/
KX-MB2030 only).“ REMOVE PAPER IN INPUT
TRAY #2 ”RThe recording paper is installed in the manual input tray when trying to
receive faxes or print reports. Remove the recording paper from manual
input tray.“ REPLACE DRUM CHANGE
SUPPLIES ”RThe drum cartridge ’s service life is finished. Replace the drum cartridge and
the toner cartridge immediately.For assistance, please visit http://www.panasonic.com/help7511. Help 
						

							DisplayCause & Solution“RX MEMORY FULL ”RThe memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 14) or remove the jammed
paper (page 85).
R If the PC fax (feature #442 on page 62) is set to  “ALWAYS ”,
– check the connection between the computer and the unit.
– check that the computer is turned ON.
R If your unit is connected to the computer via the LAN and the fax preview
mode (feature #448 on page 50) is set to  “ON ”,
– view, print or save the received fax documents, and then erase the unnecessary documents (page 50).
– turn the setting to  “OFF ”. The fax documents stored in memory will be
printed automatically.“ SCANNER POSITION
ERROR ”RThere is something wrong with the scanner position. Turn the power switch
OFF, then ON. If the problem cannot be solved, contact our service
personnel.“ TONER EMPTY ”
“ CHANGE SUPPLIES ”RThe toner is empty. Replace the toner cartridge immediately.“TONER LOW ”
“ CHANGE SUPPLIES ”RThe toner is reaching the end of its life. You will need to replace the toner
cartridge soon.“ TOP COVER OPEN ”RThe top cover is open. Close it.“TRANSMIT ERROR ”RA transmission error occurred. Try again.76For assistance, please visit http://www.panasonic.com/help11. Help 
						

							11.3 When a function does not work
11.3.1 General
ProblemCause & SolutionThe unit does not work.RCheck the connections (page 17, 25).The output tray becomes full
quickly or the recording paper
does not stack properly on
the output tray.R High humidity may cause the recording paper to curl. Try turning the paper
over and re-inserting it. If the curl on the paper is heavy, please remove it
from the output tray. If you still have this problem, contact our service
personnel.I cannot adjust the volume,
display items stored in the
one-touch dial and
phonebook or display Caller
ID information (KX-MB2030
only).R The unit is set to scan mode or copy mode. Press  MFax N to switch modes.
If you still have this problem, contact our service personnel.A printing error is displayed
while using PC FAX
(KX-MB2030 only) and
Remote Control.R The printer driver is used for PC FAX and Remote Control. Transmission
errors will be displayed as printing errors.Multi-Function Station does
not work properly.R If the USB cable is connected to a USB hub, connect the cable directly to
the USB port on your computer.
R Make sure you have installed the latest Service Pack available for the
version of Windows installed on your computer. See the Microsoft web site
for details.
R If you have any other multifunction software installed on your computer,
uninstall it.
R Check that your computer has enough memory and hard disk space. If your
computer warns that there is insufficient memory, close other applications.
If there is not enough space on the hard disk, delete unnecessary files.
R Uninstall Multi-Function Station once, and re-install it.I cannot install or uninstall
Multi-Function Station.R Some of the files needed to install or uninstall Multi-Function Station may
be corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM)
to solve the problem.
1. Insert the supplied CD-ROM into your CD-ROM drive.
R The setup program will start automatically.
2. [Tools]  A  [Cleanup Tool]
R The  [MfsCleaner]  window will appear.
3. Click  [Clean] , and then click  [Yes] to restart the computer.
Note:
R To install Multi-Function Station again, see page 24.I cannot view the operating
instructions using
Multi-Function Station.R Install the operating instructions on your computer beforehand (page 25).I cannot find the unit in the
[Target Device] or [Device
Select] dialog box when
operating the following
functions.
– Scanning
– Remote Control
– PC FAX (KX-MB2030 only)
– Device MonitorRThe printer driver has not been installed. Install it on your computer
(page 24).For assistance, please visit http://www.panasonic.com/help7711. Help 
						

							ProblemCause & SolutionI forgot the password for
feature programming via
remote operation.R You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 56). When
required to enter the current password, enter  “0101 ” instead.
11.3.2 Printing problems
ProblemCause & SolutionThe printing quality is poor
(e.g. has smudges, blurred
points or lines).R Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
R You may have used paper with a cotton and/or fiber content that is over
20 %, such as letterhead or resume paper.
R The recording paper is too damp. Use new paper.I changed the recording
paper, but the printing quality
is still poor.R The glass or rollers are dirty with correction fluid, etc. Clean them
(page 92, 95). Please do not insert a document before correction fluid
has dried completely.
R The toner save mode of feature #482 is ON (page 58).
R The remaining toner is low. Replace the toner cartridge.
R To check the drum life and quality, please print the printer test list
(page 96). If printing quality is still poor, replace the toner cartridge and
drum cartridge.A blank sheet is ejected.R You placed the document facing the wrong way when using the copier.
R The other party placed the document in their fax machine the wrong way.
Check with the other party (KX-MB2030 only).Colored and gray objects are
printed in black instead of
grayscale when printing from
Microsoft PowerPoint or
other applications.R Select  [Color]  or remove the check next to  [Grayscale] in the print dialog
so that colored or gray objects will be printed in grayscale properly.When using the unit as a
printer, the printing result is
distorted.R Your unit is connected to the computer by USB. After canceling printing
using your computer, you must wait for 60 seconds before re-printing to
avoid distorted printing.
11.3.3 Scanner
ProblemCause & SolutionI cannot scan.R When scanning at a high resolution, a large amount of available memory is
required. If your computer warns that there is insufficient memory, close
other applications and try again.
R The unit is in use. Try again later.
R There is not enough space on the hard disk. Delete unnecessary files and
try again.
R Check the connection between the computer and the unit (page 17, 25).
R Restart the computer, and try again.
R You attempted to scan a document longer than the paper size which you
set. Change the setting or divide the document into the appropriate paper
size, and try again.78For assistance, please visit http://www.panasonic.com/help11. HelpABC  
						

							ProblemCause & SolutionThe document is not fed into
the unit when using the unit
as a scanner (KX-MB2010/
KX-MB2030 only).R Remove the document in the automatic document feeder and re-insert it.Even after clicking [Cancel],
scanning continues.R Please wait. It may take a while for the cancel request to be accepted.The name of the desired
computer is not displayed on
the unit when scanning
documents from the unit (LAN
connection only).R The printer driver has not been installed. Install it on your computer
(page 24).
R The PC name list up feature has been set to  [Off]. Set  [PC name list up
on device]  to [On]  (page 27).
R The maximum number of computers on the LAN is connected to the unit (up
to 30 computers). Set  [PC name list up on device]  to [Off]  on the other
computers (page 27).
R The IP address of the unit may have changed. To detect the IP address,
proceed as follows.
[Start]  A  [All Programs]  or [Programs]  A  [Panasonic]  A  the unit’s
name  A [IP Address Checker]
R The IP address for the unit will be detected.
11.3.4 Copier
ProblemCause & SolutionThe unit will not make a copy.RYou cannot make a copy during programming. Make the copy after
programming.
R The document was not fed into the unit properly. Re-insert the document.
R Recording paper is not loaded or the unit has run out of paper. Load paper
(page 14).Letters on the copied
documents are not clear.R The original document is too dark or too light. Change the contrast
(page 34) and try again.The copied documents are
too dark and cannot be read.R You used a colored paper as a document. Change the contrast (page 34)
and make a lighter copy of the document, using  “TEXT ” resolution
(page 34).
11.3.5 Fax (KX-MB2030 only)
ProblemCause & SolutionI cannot send documents.R The telephone line cord is connected to the  [EXT] jack on the unit. Connect
to the  [LINE]  jack (page 17).
R The other party ’s fax machine is busy or has run out of recording paper. Try
again.
R The other party ’s machine is not a fax machine. Check with the other party.
R The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 41).
R Set the maximum fax speed to  “14.4Kbps ” (feature #418 on page 60).I cannot send a fax overseas.R Use the overseas transmission mode (feature #411 on page 59).
R Add two pauses at the end of the telephone number or dial manually.The other party complains
that letters on their received
document are distorted.R If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
R Another telephone on the same line is off the hook. Hang up the extension
telephone and try again.For assistance, please visit http://www.panasonic.com/help7911. Help 
						

							ProblemCause & SolutionThe other party complains
about the quality of their
received documents.R Try copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
If the copied image is not clear, too dark, or black and white lines or smudges
appear, refer to “11.3.2  Printing problems”, page 78.
R The original document is too dark or too light. Change the contrast
(page 41) and try again.The other party complains
that received documents are
too dark and cannot be read.R You used a colored paper as a document. Change the contrast (page 34)
and make a lighter copy of the document, using  “TEXT ” resolution
(page 34), and try again.I cannot receive documents.R You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail service, or
– subscribe to a Distinctive Ring service (page 53).
R The telephone line cord is connected to the  [EXT] jack on the unit. Connect
to the  [LINE]  jack (page 17).
R The PC fax setting (feature #442 on  page 62) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 49).
R If your unit is connected to the computer via the LAN and the fax preview
mode (feature #448 on page 50) is activated, the received fax documents
are automatically stored in memory. View the received documents on the
web browser (page 50).
R Set the maximum fax speed to  “14.4Kbps ” (feature #418 on page 60).
R Recording paper is installed in the manual input tray. Remove the recording
paper from the manual input tray.I cannot receive documents
automatically.R The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
M Fax Auto Answer N repeatedly to turn ON the  MFax Auto Answer N light.
R The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 57).
R Make sure that the Distinctive Ring of feature #430 is set properly
(page 53 ). If you do not subscribe to the Distinctive Ring service offered by
your local telephone company, this feature should be OFF.The display shows
“ CONNECTING..... ”, but
faxes are not received.R The incoming call is not a fax. Set to TEL mode. Press  MFax Auto
Answer N repeatedly to turn OFF the  MFax Auto Answer N light.The printing quality of the
received documents is poor.R If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
R If documents can not be copied properly, refer to “11.3.2  Printing
problems”, page 78.The other party complains
that they cannot send a
document.R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 14) or remove the jammed
paper (page 85).
R If the PC fax setting (feature #442 on page 62) is set to  “ALWAYS ”, check
the connection between the computer and the unit.
R If your unit is connected to the computer via the LAN and the fax preview
mode (feature #448 on page 50) is set to  “ON ”, view, print or save the
documents, and then erase unnecessary documents (page 50).
R The unit is not in FAX ONLY mode. Press  MFax Auto Answer N repeatedly
to turn ON the  MFax Auto Answer N light.80For assistance, please visit http://www.panasonic.com/help11. Help