Panasonic Kx Tva50 Managers Manual

							Document Version  2.1  2010/01
Manager’s ManualVoice Processing SystemModel No.    KX-TVA50
KX-TVA200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVA50/KX-TVA200: Version 2.1 (Main Software Version 2.50 or later)    
						

							Introduction
About this Manual This Manager’s Manual is designed to help the System Manager and Message Manager program the VPS
using the features that are available to them, including setting up mailboxes, recording prompts, etc. Note that
the features available to the System Manager and Message Manager are not the same; for more information,
refer to the information in this manual or consult your dealer.
This manual is divided into the following sections:
1  Training the Subscriber This section offers basic suggestions on how to train subscribers to use the VPS and its features on a daily
basis. For detailed information, subscribers should refer to the Subscriber’s Manual.
2  System Manager’s Guide This section describes the programming features that are available to the System Manager, including
setting up mailboxes, setting Class of Service (COS) parameters, etc.
3  Message Manager’s Guide This section describes the programming features that are available to the Message Manager, including
managing the General Delivery Mailbox, recording prompts and messages, etc.
Index An alphabetical listing of features and terms, as well as the page numbers of related sections.2Manager’s ManualDocument Version  2.1  2010/01Introduction 
						

							Table of Contents1 Training the Subscriber .. ......................................................................... 4
2 System Manager’s Guide .. ...................................................................... 5
2.1 Logging in to the System Manager’s Mailbox .. ..............................................................5
2.2 Setting Up Mailboxes .. ...................................................................................................... 5
2.3 Setting Class of Service (COS) Parameters .. .................................................................7
2.4 Setting the System Clock .. ............................................................................................. 11
2.5 Changing the Service Mode Setting .. ............................................................................12
2.6 Changing the Company Greeting and Incoming Call Service Setting .. .....................12
2.7 Broadcasting Messages .. ............................................................................................... 13
2.8 Changing the System Manager’s Password .. ...............................................................14
3 Message Manager’s Guide .. .................................................................. 15
3.1 Logging in to the Message Manager’s Mailbox .. ..........................................................15
3.2 Managing the General Delivery Mailbox .. .....................................................................15
3.3 Setting Up Message Waiting Notification .. ...................................................................16
3.4 Customizing the Message Manager’s Mailbox .. ...........................................................17
3.5 Setting the System Clock .. ............................................................................................. 18
3.6 Recording Messages .. .................................................................................................... 19
3.7 Remote Call Forwarding Set .. ........................................................................................ 20
3.8 Setting the Timed Reminder .. ........................................................................................ 21
3.9 List of Prompts for VM and AA Service .. ......................................................................22Document Version  2.1  2010/01Manager’s Manual3
Table of Contents 
						

							1   Training the SubscriberThe System Manager or Message Manager should explain the basic functions of the VPS to all subscribers.
The System Manager or Message Manager should explain which service (Voice Mail Service, Automated
Attendant Service, Interview Service, or a Custom Service) will play during the day, and what services will play
during night, lunch, and breaks.
The System Manager or Message Manager should also explain the special privileges of VPS subscribers.
Subscribers can call from any touchtone telephone in the world and get their messages. To check messages
(or change mailbox parameters) from an outside telephone, do the following:
As soon as the VPS plays a guidance message, press code [# 6] and then the mailbox number. For example,
a subscriber who has extension 1015 and mailbox 1015 would press code [# 6 1015]. If the subscriber has a
password enabled, the password must be entered.
With Toll Saver enabled, the subscriber can call the VPS from anywhere in the world and find out if there are
any new messages in his or her mailbox without incurring telephone charges. (Note however that Toll Saver
features are available only with certain integration types. For more information, refer to 5.17  Assigning Your
Telephone Numbers for Remote Automatic Log-in and Toll Saver in the Subscriber’s Manual.
If the subscriber forgets his or her password, the System Manager can clear the password so that the subscriber
can establish a new password.
Explain the purpose of the General Delivery Mailbox. The Message Manager will periodically check it, and
forward the contents to the appropriate subscriber.
Explain the purpose of Mailbox Groups. They can be created by the System Administrator to facilitate the
distribution of messages to several subscribers. In particular, senior staff members ought to know how to take
advantage of Mailbox Groups. 20 lists can be created, with up to 62 mailboxes (KX-TVA50) or up to 100
mailboxes (KX-TVA200) in each list.
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often
and make suggestions for improvement. Custom Service is a very powerful feature of the Panasonic VPS.
Make the most out of this feature.4Manager’s ManualDocument Version  2.1  2010/01 
						

							2   System Manager’s
Guide
2.1  Logging in to the
System Manager’s
Mailbox
The procedures described in this manual require the
System Manager to use a telephone, however, many of
these procedures can also be performed using a PC
and the KX-TVA Maintenance Console software. For
more information, consult your dealer.
In order to perform these procedures with a telephone,
the System Manager must log in before performing any
System Manager task. To log in as the System
Manager, 3 items of information must be known: the
extension number of a port connected to the VPS, the
System Manager’s mailbox number, and the System
Manager’s mailbox password.
– The System Manager ’s mailbox number is 99, 999,
9999 or 99999 depending on the mailbox number
length specified in System Programming.
– The System Manager’s password can be assigned
by the System Administrator using KX-TVA
Maintenance Console or by the System Manager
using his or her extension telephone (see
2.8  Changing the System Manager’s Password).
Note
•Before the System Manager can perform any
System Manager tasks, "System Manager
Access from Telephone" must be enabled and
" Password for System Manager " must be set by
the System Administrator using KX-TVA
Maintenance Console.
• The VPS will announce the number of total
messages, the number of new messages, or the
length of new messages depending on the COS
settings of the System Manager.
• If there are new messages in the mailbox, the
messages will be played automatically. The
System Manager can listen to them
continuously without listening to the system
prompts. This feature is only available when
"Autoplay New Message" is activated for the
System Manager’s COS.
• If the VPS is being programmed via KX-TVA
Maintenance Console, the System Manager
cannot create or edit mailboxes. The VPS will
announce, "Sorry, this function is not
available".
Manual Log-in
1. Go off-hook.
2. Enter the extension number of the VPS.
3.
 
4. and your mailbox number.
• The System Manager’s mailbox number is 99,
999, 9999 or 99999.
5. Enter your password, then 
.
Note
•For more information on logging in, see
2.1  Logging in to Your Mailbox in the
Subscriber’s Manual.
2.2  Setting Up Mailboxes
The System Manager’s primary function is to create
mailboxes for new subscribers and to maintain system
organization by deleting unneeded passwords and
mailboxes.
Note
•If the VPS is being programmed via KX-TVA
Maintenance Console, the System Manager
cannot create or edit mailboxes. The VPS will
announce, "Sorry, this function is not
available".
Creating and Editing a Mailbox
The System Manager can create and edit subscriber
mailboxes by following the steps below.
While editing a mailbox ’s parameters, press [1] to save
the current setting or press [2] to leave the setting
unchanged.
When creating a new mailbox, the following parameters
can be set:
• Mailbox Number
• Subscriber’s Name : The VPS allows a maximum
of 10 s for each name. The name should be spoken
slowly and clearly. (We recommend using the
subscriber’s last name.)
• Extension Number
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							•First 3 or 4 Letters of the Subscriber’s Last
Name : Enter only the first 3 or 4 letters of the
owner’s last name.
• First 3 or 4 Letters of the Subscriber’s First
Name : Enter only the first 3 or 4 letters of the
subscriber’s first name.
• Class of Service Number : Enter any COS number
(1-62).
• Interview Mailbox Number : Interview Mailbox
Numbers must not be the same number as an
existing mailbox.
• All Calls Transfer To Mailbox : If this parameter is
enabled, the extension is considered to be a Logical
Extension and therefore calls directed to the
extension via Automated Attendant service are
automatically forwarded to the extension mailbox.
The extension does not ring when a call is received.
• Message Notification : If this parameter is enabled,
the Message Waiting Lamp of the subscriber’s
telephone turns on when a new message is
recorded.
• External Message Delivery : Allows a subscriber to
send a message to several subscribers and
non-subscribers (including outside parties). If
enabled, the prompt mode setting determines the
language heard when the VPS calls the recipient.
• Auto Forwarding : Moves or copies unplayed
messages from one mailbox to another, after a
specified period of time.
Follow the steps listed below to create, edit or delete
any mailbox parameter.
1. Log in to the System Manager’s mailbox.
• See 2.1  Logging in to the System Manager’s
Mailbox.
2.
 
3. to assign or edit.
4. Enter the mailbox number.
5.
 to accept.
a. Subscriber’s Name
1.
 to change the current setting.
2. Record the subscriber’s name.
3.
 to accept.
b. Extension Number
1.
 to change the current setting.
2. Enter the subscriber’s extension number.
3.
 to accept.
c. First 3 or 4 Letters of the Subscriber’s Last
Name
1.
 to change the current setting.
2. Enter the first 3 or 4 letters of subscriber’s
last name.
3. to accept.
d. First 3 or 4 Letters of the Subscriber’s First
Name
1.
 to change the current setting.
2. Enter the first 3 or 4 letters of subscriber’s
first name.
3.
 to accept.
e. Class of Service Number
1.
 to change the current setting.
2. Enter the Class of Service Number (1-62).
3.
 to accept.
f. Interview Mailbox Number
1.
 to change the current setting.
2. Enter the Interview Mailbox Number.
3.
 to accept.
g. All Calls Transfer To Mailbox
1.
 to change the current setting (enable
or disable).
2.
 to accept.
h. Message Waiting Lamp Notification for
Unreceived Messages
1.
 to change the current setting (enable
or disable).
2.
 to accept.
i. Device Notification for Unreceived
Messages
1.
 to change the current setting (enable
or disable).
2.
 to accept.
j. External Message Delivery
1.
 to change the current setting (enable
or disable).
2.
 to accept.
• If set to "Disable", go to l.
k. Prompt Mode
1.
 for Primary.
 for System.
• Enter system prompt number (1-10).
 for Caller Select.
2.
 to accept the current setting, then go
to j.
• To change the current setting, go to k
step 1.
l. Auto Forwarding
1.
 to change the current setting (enable
or disable).
• If set to "Disable", go to step 6.
2.
 to accept.
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							m.Forwarding Mailbox Number
1.
 to change the current setting.
• If no mailbox number is assigned, go to
step 2.
2. Enter the forwarding mailbox number.
3.
 to accept.
n. Forwarding Delay Time
1.
 to change the current setting.
2. Enter the delay time, and #.
3.
 to accept.
o. Forwarding Mode
1.
 to change the current setting (Copy or
Move).
2.
 to accept, then go to l.
6. The Auto Forwarding parameter is the last
parameter to be entered. When this parameter is
set, the prompt at step 3 will be announced.
Continue assigning or editing other mailboxes by
repeating from step 4, or go to step 7 to finish.
7.
  to return to the Main Menu.
Deleting a Mailbox
The System Manager should delete mailboxes that are
no longer needed. When another person accesses the
VPS, the action is automatically canceled.
1. Log in to the System Manager’s mailbox.
• See 2.1  Logging in to the System Manager’s
Mailbox.
2.
  
3. Enter the mailbox number.
4.
 to delete the mailbox.
Resetting a Mailbox Password
When a password is forgotten, the System Manager
must reset the password before it can be reassigned by
the subscriber.
1. Log in to the System Manager’s mailbox.
• See 2.1  Logging in to the System Manager’s
Mailbox.
2.
  
3. Enter the mailbox number.
4.
 to delete the password.
Note
•The System Manager password cannot be
reset here. The System Administrator can reset
the System Manager password using KX-TVA
Maintenance Console.
• After the password is reset, if the System
Administrator has set "Default Password for
New Mailboxes" to "Enable", the password will
be set to the default password. If set to
"Disable", the mailbox will have no password.
2.3  Setting Class of
Service (COS)
Parameters
A Class of Service (COS) defines the set of VPS
services available to the mailboxes assigned to it. There
are 64 Classes of Service; they can be assigned to
mailboxes by the System Administrator using KX-TVA
Maintenance Console or by the System Manager using
a telephone. COS No. 63 and No. 64 are assigned by
default to the Message Manager and the System
Manager respectively.
Class of Service
Follow the steps detailed below to set the following
Class of Service parameters:
• Personal Greeting Length : 1-360 s*1
• New Message Retention Time : 1-30 days/0:
Unlimited
• Saved Message Retention Time : 1-30 days/0:
Unlimited
• Message Length : 1-60 min./0: Unlimited
• Mailbox Capacity Maximum Message Time :
(KX-TVA200) 1-600 min/0: Unlimited, (KX-TVA50)
1-120 min/0: Unlimited
• Message Retrieval Order : LIFO (Last In First Out)
or FIFO (First In First Out)
• Prompt Mode : Setting is one of installed
languages.
• Delete Message Confirmation : Enable/Disable
• Message Envelope Setting : Before, After, or
Require
• Caller ID Callback : Enable/Disable
• Remote Call Forward to Outside *2
: Enable/
Disable
• Play System Prompt after Personal Greeting *1
:
Enable/Disable
• Use Call Waiting on Busy *1
: Enable/Disable
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							•Message Cancel for Live Call Screening *1
:
Enable/Disable
• Intercom Paging Group : 1-32/All*1
• Number of Caller IDs for Caller Name
Announcement : 1-30/0: None*1
• Number of New Messages Announcement :
Subscriber Service, Receiving Message, or None
• Total Number of Message Announcement :
Subscriber Service, Receiving Message, or None.
• Mailbox Capacity Warning : 1-60 min/0: None
• VM Menu *1
: Enable/Disable
• Personal Greeting for Caller ID *1
: Enable/Disable
• Caller ID Screen *1
: Enable/Disable
• Call Transfer to Outside *1
: Enable/Disable
• Subscriber Tutorial *1
: Enable/Disable
• Notify of Transfer : Enable/Disable
• Directory Listing *1
: Enable/Disable
• Auto Receipt : Enable/Disable
• Autoplay New Message : Enable/Disable
• First Playback Urgent Messages : Enable/Disable
• Announce Message Transferred Information :
Enable/Disable
• Caller ID Number Announcement : Enable/
Disable
• Announce Option Menu After Erasing
Messages : Enable/Disable
• New Message Length Announcement : Enable/
Disable
*1 Not available for COS No. 63 (Message Manager) and COS No.
64 (System Manager)
*2 Not available for COS No. 64 (System Manager)
Note
•If the VPS is being programmed via KX-TVA
Maintenance Console, the System Manager
cannot set COS parameters. The VPS will
announce, "Sorry, this function is not
available".
1. Log in to the System Manager’s mailbox.
• See 2.1  Logging in to the System Manager’s
Mailbox.
2.
 
3. Enter the Class of Service Number (1-64).
4. Follow the steps below and set each parameter.
Personal Greeting Length
1. to change the greeting length.
 to accept the current setting, then go to the
next parameter.
2. Enter the greeting length (1-360 s).
3.
 to accept.
New Message Retention Time
1. to change the retention time.
 to accept the current setting, then go to the
next parameter.
2. Enter the retention time (a maximum of 30 days or
0: Unlimited).
3.
 to accept.
Saved Message Retention Time
1. to change the retention time.
 to accept the current setting, then go to the
next parameter.
2. Enter the retention time (a maximum of 30 days or
0: Unlimited).
3.
 to accept.
Message Length
1. to change the message length.
 to accept the current setting, then go to the
next parameter.
2. Enter the message length (1-60 min or 0:
Unlimited).
3.
 to accept.
Total Message Time Available per
Mailbox
1. to change the total message time.
 to accept the current setting, then go to the
next parameter.
2. Enter the total message time ([KX-TVA200] 1-600
min or 0: Unlimited, [KX-TVA50] 1-120 min or 0:
Unlimited).
3.
 to accept.
Message Retrieval Order
1. to change the current setting (LIFO or FIFO).
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							 to accept the current setting, then go to the
next parameter.
2.
 to accept.
Prompt Mode
1. for Primary.
 for System.
• If set to Primary, go to step 2.
2. Press [1] to [10] (KX-TVA200) or press [1] to [3]
(KX-TVA50) to change the desired mode.
KX-TVA200
 for System 1 Prompt.
 for System 2 Prompt.
 for System 3 Prompt.
 for System 4 Prompt.
 for System 5 Prompt.
 for System 6 Prompt.
 for System 7 Prompt.
 for System 8 Prompt.
 for System 9 Prompt.
 for System 10 Prompt.
KX-TVA50
 for System 1 Prompt.
 for System 2 Prompt.
 for System 3 Prompt.
3.
 to accept.
Delete Message Confirmation
1. to change the current setting (enable or
disable).
2.
 to accept.
Message Envelope Playback Mode
1. for Before.
 for After.
 for Require.
 to accept the current setting, then go to the
next parameter.
2.
 to accept.
Caller ID Callback
1. to change the current setting (enable or
disable).
2.
 to accept.
Remote Call Forward to Outside
1. to change the current setting (enable or
disable).
2.
 to accept.
Play System Prompt after Personal
Greeting
1. to change the current setting (enable or
disable).
2.
 to accept.
Use Call Waiting on Busy
1. to change the current setting (enable or
disable).
2.
 to accept.
Message Cancel for Live Call
Screening
1. to change the current setting (enable or
disable).
2.
 to accept.
Intercom Paging Group
1. to change the paging group.
 to accept the current setting, then go to the
next parameter.
2. Enter the group number (1-33).
3.
 to accept.
• If set to "33 (Group 33)", the Intercom Paging
feature is activated for all groups.
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							Maximum Number of Caller IDs for
Caller Name Announcement
1. to change the current setting.
 to accept the current setting, then go to the
next parameter.
2. Enter the number of announcements that can be
programmed by subscribers (1-30/0: None).
3.
 to accept.
Number of New Message
Announcement
1. for Subscriber Service.
 for Receiving Message.
 for None.
 to accept the current setting, then go to the
next parameter.
2.
 to accept.
Total Number of Message
Announcement
1. for Subscriber Service.
 for Receiving Message.
 for None.
 to accept the current setting, then go to the
next parameter.
2.
 to accept.
Mailbox Capacity Warning
1. to change the current setting.
 to accept the current setting, then go to the
next parameter.
2. Enter the warning threshold (1-60 min or 0: None).
3.
 to accept.
VM Menu
1. to change the current setting (enable or
disable).
2.
 to accept.
Personal Greeting for Caller ID
1. to change the current setting (enable or
disable).
2.
 to accept.
Caller ID Screen
1. to change the current setting (enable or
disable).
2.
 to accept.
Call Transfer to Outside
1. to change the current setting (enable or
disable).
2.
 to accept.
Subscriber Tutorial
1. to change the current setting (enable or
disable).
2.
 to accept.
Notify of Transfer
1. to change the current setting (enable or
disable).
2.
 to accept.
Directory Listing
1. to change the current setting (enable or
disable).
2.
 to accept.
Auto Receipt
1. to change the current setting (enable or
disable).
2.
 to accept.
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