Panasonic Kx Tgp500 User Guide
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Useful Information
51
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
General use
ProblemCause/solution
The unit does not work.LMake sure the batteries are installed correctly. Refer to the
Quick Guide for details.
LFully charge the batteries. Refer to the Quick Guide for details.
LCheck the connections. Refer to the Quick Guide for details.
LUnplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
LThe handset has not been registered to the base unit. Register
the handset (page 41).
I cannot hear a dial tone.LConfirm the Ethernet cable is properly connected. Refer to the
Quick Guide for details.
LNetwork settings may not be correct. Contact your
administrator for further information.
LMany installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base
unit, and computer. Then turn the devices back on one at a time
in this order: modem, router, hub, base unit, computer.
LIf you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues
in your area. Contact your administrator for further information.
I do not know how to erase
“Missed call” from the display.LThere are unviewed missed calls remaining. View them and
erase the message in the following way.
Handset:
1{CID} (left soft key)
2Push the joystick down to search from the most recent call,
or push the joystick up to search from the oldest call.
Base unit (KX-TGP550):
1{CID} (right soft key)
2Press {V} to search from the most recent call, or press {^}
to search from the oldest call.
I cannot remember the password
for the Web user interface.LContact your administrator.
Useful Information 52 Programmable settings ProblemCause/solution I cannot program items.LProgramming is not possible while either another handset or the base unit is being used. Try again later. LProgramming is not possible while the base unit is downloading data. Wait until the STATUS indicator stops flashing and lights in steady green. The display is in a language I cannot read.LChange the display language (page 10). While programming, the unit starts to ring.LA call is being received. Answer the call and start again after hanging up. I cannot register a handset to the base unit.LThe maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 41). LPlace the handset and the base unit away from other electrical appliances. I have programmed the Call forward/Do not disturb/Block caller ID/Block anonymous calls, but the unit does not work as programmed.LThe features may have been programmed by your administrator. Contact your administrator for further information. LFeatures set on your unit may be overridden by your phone system settings. LCall forward (“Busy”/“No answer”) does not work when Do not disturb is turned on (page 30, 37).
Useful Information
53
STATUS indicator
ProblemCause/solution
The STATUS indicator continues
flashing in amber.LAn IP address may not have been acquired or the static IP
address is not appropriate. Check the base unit’s IP address:
Handset:
{MENU} (center of joystick) i {#}{5}{0}{1}
Base unit (KX-TGP550 only):
{MENU} (middle soft key) i {#}{5}{0}{1}
We recommend to perform the following with your
administrator. Contact your administrator for further
information.
– If necessary, change the base unit’s static IP address.
– If an IP address was not acquired, check your network
devices’ (router, modem, etc.) connections. If the
connections are made properly but the problem persists,
check your network devices’ (router, modem, etc.) settings.
LMany installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base
unit, and computer. Then turn the devices back on one at a time
in this order: modem, router, hub, base unit, computer.
LIf you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues
in your area.
LFor more troubleshooting help, contact your administrator.
The STATUS indicator flashes in
amber rapidly although the IP
address was acquired.LUnplug the base unit’s AC adaptor to reset the unit, then
reconnect the AC adaptor. If the STATUS indicator is still
flashing in amber rapidly, there may be a problem with the base
unit hardware. Contact your phone system dealer.
The STATUS indicator lights in
amber although the Ethernet
cable is connected properly.LThe base unit’s IP address may conflict with the IP addresses
of other devices on your local network. Check the base unit’s
static IP address:
Handset:
{MENU} (center of joystick) i {#}{5}{0}{1}
Base unit (KX-TGP550 only):
{MENU} (middle soft key) i {#}{5}{0}{1}
Then check the IP addresses of the other devices on your local
network. If necessary, change the base unit’s static IP address.
The STATUS indicator is off.LThe base unit power is off.
LThe Ethernet cable is not connected properly. Connect it.
LYour network devices (hub, router, etc.) are turned off. Check
the LEDs for the link status of the devices.
LThe base unit power is booting up.
Useful Information 54 Battery recharge Making/answering calls, intercom ProblemCause/solution The handset beeps and/or ) flashes.LBattery charge is low. Fully charge the batteries. Refer to the Quick Guide for details. I fully charged the batteries, but ) still flashes or 0 is displayed.LClean the charge contacts and charge again. Refer to the Quick Guide for details. LIt is time to replace the batteries. Refer to the Quick Guide for details. I fully charged the batteries, but the operating time seems to be shorter.LClean the battery ends (S, T) and the charge contacts with a dry cloth and charge again. ProblemCause/solution _ is displayed.LThe handset is too far from the base unit. Move closer. LThe base unit’s AC adaptor is not properly connected. Reconnect the AC adaptor to the base unit. LYou are using the base unit or handset in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. LThe handset is not registered to the base unit. Register it (page 41). Noise is heard, sound cuts in and out.LYou are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. LMove closer to the base unit. The handset does not ring.LThe ringer volume is turned off. Adjust the ringer volume (page 13). LCall forward, Do not disturb, or Block anonymous calls may have been programmed by your administrator. Contact your administrator for further information. The base unit does not ring. *1LThe ringer volume is turned off. Adjust the ringer volume (page 17). LCall forward, Do not disturb, or Block anonymous calls may have been programmed by your administrator. Contact your administrator for further information. I cannot make a call.LCheck if the STATUS indicator is lit in green. If it is not lit in green, see “STATUS indicator”, page 8. LYou cannot make a call while the base unit is downloading the software update. Wait until the STATUS indicator stops flashing and changes to steady green. LThe handset is too far from the base unit. Move closer and try again. LIf the problem is not solved after trying the solutions above, contact your administrator.
Useful Information 55 *1 KX-TGP550 Caller ID Liquid damage Caution: LTo avoid permanent damage, do not use a microwave oven to speed up the drying process. During a conversation, the following occurs: – noise is heard. – the sound is interrupted. – the sound is delayed.LIt may be caused by someone using a computer connected to the same network as the unit. LConfirm the speed of Internet connection. The unit requires 100 kbps for each upstream and downstream. If less than 100 kbps is provided, contact your administrator. ProblemCause/solution Caller information is not displayed.LAvailability of this service depends on your phone system. Contact your administrator. The displayed caller information is not correct.LCaller information may not be correct depending on your phone system. Caller information is displayed late.LMove closer to the base unit. The name stored in the phonebook is not displayed fully while an outside call is being received.LEdit the phonebook entry name to fit in 1 line of text (page 21, 24). ProblemCause/solution Liquid or other form of moisture has entered the base unit/ handset.LDisconnect the AC adaptor and Ethernet cable from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the base unit/handset are completely dry, reconnect the AC adaptor and Ethernet cable. Insert the batteries and charge fully before use. If the unit does not work properly, contact your phone system dealer. ProblemCause/solution
Useful Information 56 Specifications ■Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) ■Frequency range: 1.92 GHz to 1.93 GHz ■RF transmission power: 115 mW (max.) ■Power source: 120 V AC, 60 Hz ■Network interface: 10/100base-TX auto MDI/MDIX Ethernet LAN port ■Support codecs: G.722, G.711 µ-law, G.711 A-law, G.726 (32k), G.729A ■Power consumption: Base unit: KX-TGP500 Standby: Approx. 1.3 W Maximum: Approx. 1.9 W KX-TGP550 Standby: Approx. 2.1 W Maximum: Approx. 3.6 W Charger: Standby: Approx. 0.1 W Maximum: Approx. 2.6 W ■Operating conditions: 0°C – 40°C (32°F – 104°F), 20 % – 80 % relative air humidity (dry) Note: LDesign and specifications are subject to change without notice. LThe illustrations in these instructions may vary slightly from the actual product. Trademarks LMicrosoft Excel is a registered trademark of Microsoft Corporation in the United States and/or other countries. LAll other trademarks identified herein are the property of their respective owners.
Open Source Software
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Open Source Software
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cannot accept inquiries regarding the content of the following copyright and license information.
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This product includes software developed by the University of
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