Panasonic Kx Tgp500 User Guide

							Thank you for purchasing a Panasonic product.
You can configure some of the features of this unit through the Web user interface. See 
“Programming through the Web user interface”, page 40.
Please read this guide before using the unit and save it for future reference.
User Guide
SIP Cordless Phone
Model No. KX-TGP500
Model No. KX-TGP550
Model shown is KX-TGP500.
Model shown is KX-TGP550. 
						

							Table of Contents
2
Introduction
About this guide  . . . . . . . . . . . . . . . . . . . . . . . . . 4
Model composition  . . . . . . . . . . . . . . . . . . . . . . . 4
About the Web user interface . . . . . . . . . . . . . . . 4
Emergency calls . . . . . . . . . . . . . . . . . . . . . . . . . 5
Additional/replacement accessories . . . . . . . . . . 5
Expanding your phone system  . . . . . . . . . . . . . . 5
Getting Started
Controls (Handset)  . . . . . . . . . . . . . . . . . . . . . . . 6
Controls (Base unit)  . . . . . . . . . . . . . . . . . . . . . . 6
Understanding the indicators on the base unit  . . 8
Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Initial settings  . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Y Making and Answering Calls using 
the Handset
Making calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the speakerphone . . . . . . . . . . . . . . . . . . 12
Adjusting the receiver or speaker volume . . . . . 12
Making a call using the redial list  . . . . . . . . . . . 12
Editing/erasing/storing a number in the redial list
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . 13
Auto talk  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Adjusting the handset ringer volume . . . . . . . . . 13
Temporary handset ringer off  . . . . . . . . . . . . . . 13
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making another call during a call  . . . . . . . . . . . 13
Useful features during a call . . . . . . . . . . . . . . . 13
Transferring calls to an outside party  . . . . . . . . 14
Conference calls . . . . . . . . . . . . . . . . . . . . . . . . 15
: Making and Answering Calls 
using the Base Unit (KX-TGP550 
only)
Making calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the speakerphone . . . . . . . . . . . . . . . . . . 16
Off-hook monitor . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting the receiver or speaker volume . . . . . 16
Making a call using the redial list  . . . . . . . . . . . 16
Editing/erasing/storing a number in the redial list
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting the base unit ringer volume . . . . . . . . 17
Temporary base unit ringer off  . . . . . . . . . . . . . 17
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Making another call during a call  . . . . . . . . . . . 17
Useful features during a call . . . . . . . . . . . . . . . 18
Transferring calls to an outside party  . . . . . . . . 18
Conference calls . . . . . . . . . . . . . . . . . . . . . . . . 19
Y Phonebook using the Handset
Using the phonebook . . . . . . . . . . . . . . . . . . . .  20
Adding entries. . . . . . . . . . . . . . . . . . . . . . . . . .  20
Finding and calling a phonebook entry . . . . . . .  20
Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . .  21
Erasing entries . . . . . . . . . . . . . . . . . . . . . . . . .  21
Chain dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
Export/import phonebook entries . . . . . . . . . . .  22
: Phonebook using the Base Unit 
(KX-TGP550 only)
Using the phonebook . . . . . . . . . . . . . . . . . . . .  23
Adding entries. . . . . . . . . . . . . . . . . . . . . . . . . .  23
Finding and calling a phonebook entry . . . . . . .  23
Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . .  24
Erasing entries . . . . . . . . . . . . . . . . . . . . . . . . .  24
Chain dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24
Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24
Copying base unit phonebook entries  . . . . . . .  25
Export/import phonebook entries . . . . . . . . . . .  25
Y Programming using the Handset
Programmable settings. . . . . . . . . . . . . . . . . . .  26
Call forward  . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . .  30
Block anonymous calls . . . . . . . . . . . . . . . . . . .  30
Call block (Caller ID service users only) . . . . . .  30
Anonymous calls (Block Caller ID) . . . . . . . . . .  31
Changing the handset name  . . . . . . . . . . . . . .  31
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Updating the base unit software . . . . . . . . . . . .  32
: Programming using the Base 
Unit (KX-TGP550 only)
Programmable settings. . . . . . . . . . . . . . . . . . .  33
Call forward  . . . . . . . . . . . . . . . . . . . . . . . . . . .  36
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Block anonymous calls . . . . . . . . . . . . . . . . . . .  37
Call block (Caller ID service users only) . . . . . .  37
Anonymous calls (Block Caller ID) . . . . . . . . . .  38
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . .  38
Updating the base unit software . . . . . . . . . . . .  38
Programming through the Web User 
Interface
Programming through the Web user interface .  40
Registering a Unit
Registering a unit . . . . . . . . . . . . . . . . . . . . . . .  41
Special Features
Using Caller ID service . . . . . . . . . . . . . . . . . . .  42 
						

							Table of Contents
3
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Voice mail service . . . . . . . . . . . . . . . . . . . . . . . 44
Intercom Features
Intercom features between handsets  . . . . . . . . 45
Intercom features between the handset and base 
unit (KX-TGP550 only)  . . . . . . . . . . . . . . . . . . . 46
Handset locator . . . . . . . . . . . . . . . . . . . . . . . . . 47
Useful Information
Belt clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . 50
Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . 51
Specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Open Source Software
Open Source Software  . . . . . . . . . . . . . . . . . . . 57
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   63 
						

							Introduction
4
About this guide
This guide explains how to operate and customize KX-TGP500/KX-TGP550. Please be sure your 
network is configured for KX-TGP500/KX-TGP550. Contact your administrator about the network 
settings and available features.
Model composition
Feature differences
About the Web user interface
You can configure some of the features of this unit through the Web user interface (page 40). You can 
access this interface from a web browser on any computer connected to the network. Contact your 
administrator for further information.■ KX-TGP500 series■ KX-TGP550 series
SeriesModel No.Base unitHandset
Part No.Part No.Quantity
KX-TGP500 series KX-TGP500 KX-TGP500 KX-TPA50 1
KX-TGP550 series KX-TGP550 KX-TGP550 KX-TPA50 1
Series
IntercomMaking or answering 
calls with base unitBetween base unit 
and handsetBetween handsets
KX-TGP500 series –r
*1–
KX-TGP550 seriesrr*1r
*1 Intercom calls can be made between the handsets by purchasing and registering one or more optional 
handsets (page 5). 
						

							Introduction
5
Emergency calls
All lines including unassigned lines are available for emergency calls if the phone numbers are 
configured in the Web user interface. Availability depends on your phone system. Contact your 
administrator for further information.
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
Accessory itemOrder number
Rechargeable 
batteriesHHR-4DPA*1
LTo order, please call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
Headset KX-TCA60, KX-TCA93, KX-TCA94
You can expand your phone system by registering 
optional handsets (6 max.) to a single base unit.
B04Handset (optional): KX-TPA50 
						

							Getting Started
6
Controls (Handset)
ACharge indicator
Ringer indicator
Message indicator
BSpeaker
C{C} (TALK)
D{s} (SP-PHONE: Speakerphone)
EHeadset jack
FDial keypad
GReceiver
HDisplay
I{OFF}
J{REDIAL} {PAUSE}
*1
KMicrophone
LCharge contacts
*1 A 3.5 second pause is inserted each time 
{PAUSE} is pressed. It is useful when you want 
to operate voice mail service without listening to 
pre-recorded announcement, for example. 
Repeat as needed to create longer pauses.■Control type
A Soft keys
The handset features 2 soft keys and a joystick. 
By pressing a soft key, or by pressing the center 
of the joystick, you can select the feature shown 
directly above it on the display.
B Joystick
By pushing the joystick ({^}, {V}, {}) 
repeatedly, you can:
– scroll through (up, down, left, or right) various 
lists or items
– adjust the receiver or speaker volume (up or 
down) while talking
LAs all multiple items cannot be displayed on 
screen at the same time, you can quickly 
search for the desired item to move screens 
by pushing the joystick right or left, instead of 
scrolling down or up line by line (page 10).
Controls (Base unit)
KX-TGP500
ASTATUS indicator
BHandset locator button {ALL}
B
G A
H
I
J
K C
D
F
E
A
B
L
LINE
A
B 
						

							Getting Started
7
KX-TGP550
ACorded handset
BReceiver
CSpeaker
DHandset paging buttons ({j} – {k})
Handset status indicators
EHandset paging button {ALL}
F{LINE STATUS}
GIndex sticker
H{HOLD}
I{REDIAL} {PAUSE}
*1
JDisplay
KSoft keys
LHeadset jack
MMicrophone
NDial keypad
O{SP-PHONE} {HEADSET}
SP-PHONE indicator
P{MUTE}
QSTATUS indicator
RNavigator key ({^}/{V}/{})
VOL. (Volume: {^}/{V})
S{VOICE MAIL}
*2
VOICE MAIL indicator
T{EXIT}
*1 A 3.5 second pause is inserted each time 
{PAUSE} is pressed. It is useful when you want 
to operate voice mail service without listening to pre-recorded announcement, for example. 
Repeat as needed to create longer pauses.
*2 Your phone system needs to support voice mail. 
Contact your administrator for further 
information.
Navigator key/volume key
■Scrolling through lists or items
By pressing this key ({^}, {V}, {}) 
repeatedly, you can scroll through (up, down, 
left, or right) various lists or items.
■Adjusting the volume
By pressing this key ({^} or {V}) repeatedly, you 
can adjust the receiver or speaker volume (up or 
down) while talking.
■Moving the cursor
By pressing this key ({^}, {V}, {}) 
repeatedly, you can move the cursor to edit a 
number or name.
Soft keys
The base unit features 3 soft keys. By pressing a 
soft key, you can select the feature shown directly 
above it on the display.
ABC HI
K
L
MN
OMPQRST
JG
D
F E
{} {^}
{V} 
						

							Getting Started
8
Understanding the indicators on the base unit
STATUS indicator
During the startup process you may notice that the STATUS indicator on the base unit is flashing. This 
indicates that the base unit is booting up with your phone system. You may find the following flash 
patterns helpful:
StatusMeaningColorLight pattern
Green OnLThe base unit is connected to the Internet. The startup process is 
complete and you may now make and receive internet calls.
FlashingLThe base unit is downloading data. Do not disconnect the Ethernet 
cable or AC adaptor from the base unit until the STATUS indicator 
stops flashing and lights in steady green.
Red OnLWhen the base unit is turned on, the STATUS indicator lights in red 
for about 10 seconds.
FlashingLThe base unit is registering a handset.
Flashing 
rapidlyLThe base unit is paging handsets. (KX-TGP500 only)
Amber OnLThe base unit’s IP address may conflict with the IP addresses of 
other devices on your local network. Contact your administrator for 
further information.
FlashingLThe base unit is obtaining an IP address or is obtaining 
configurations. Please wait.
LThe base unit is registering with your phone system. Please wait.
LIf the STATUS indicator continues flashing, check the following:
– Network settings may not be correct. Contact your administrator.
– Many installation issues can be resolved by resetting all the 
equipment. First, shut down your modem, router, hub, base unit, 
and computer. Then turn the devices back on one at a time in this 
order: modem, router, hub, base unit, computer.
– If you cannot access Internet Web pages using your computer, 
check to see if your phone system is having connection issues in 
your area.
– For more troubleshooting help, contact your administrator.
Flashing 
rapidlyLUnplug the base unit’s AC adaptor to reset the unit, then reconnect 
the AC adaptor. If the STATUS indicator is still flashing rapidly, there 
may be a problem with the base unit hardware. Contact your phone 
system dealer.
Off —LThe base unit power is off.
LThe Ethernet cable is not connected properly. Connect it.
LYour network devices (hub, router, etc.) are turned off. Check the 
LEDs for the link status of the devices.
LThe base unit power is booting up. 
						

							Getting Started
9
Handset status indicators
The handset status indicators on the base unit 
show the status of each handset as follows:
Display
Handset display items
Display items
Main menu icons
The following icons are shown when you press 
down on the center of the joystick in standby 
mode.
Base unit display items
Display items Available for: KX-TGP550
StatusMeaning
Light off The handset is free.
Light on The handset is in use.
Flashing The handset is paging the base 
unit or being paged by it.
ItemMeaning
wWithin range of the base unit
_Out of range of the base unit
lThe line is available.
CThe line is in use.
LWhen flashing:
The call is put on hold.
LWhen flashing rapidly:
An incoming call is now being 
received.
sSpeaker is on. (page 12)
~Ringer volume is off. (page 13)
yThe line is set to allow other units 
to join the call. (page 12, 13)
mHandset number
&Battery level
$Blocked call (page 30)
nBlock anonymous call (page 30)
oCall forward (page 29)
pDo not disturb (page 30)
qAnonymous calls (Block Caller ID) 
(page 31)
6The line has received new voice 
mail messages. (page 44)
,!Handset 1 is in use.
“1”–“6”: Handset
“0”: Base unit (KX-TGP550 only)
sThe shared line is in use. (page 
14)
tThe line is now registering the 
VoIP server.
Line number (8 max.)
LWhen receiving a call, the last 4 
digits are displayed.
IconFeature
mLine status
IP service
#New Voice Mail
xIntercom
Initial settings
CPhonebook
Available for: KX-TGP550
ItemMeaning
lThe line is available.
CThe line is in use.
LWhen flashing:
The call is put on hold.
LWhen flashing rapidly:
An incoming call is now being 
received.
~Ringer volume is off. (page 17)
yThe line is set to allow other units 
to join the call. (page 16, 17)
$Blocked call (page 37)
nBlock anonymous call (page 37)
oCall forward (page 36)
ItemMeaning 
						

							Getting Started
10
Main menu icons
The following icons are shown when you press 
{MENU} (middle soft key) in standby mode.
Temporarily switching the handset 
display mode
You can select to display either a single item or 
multiple items on one screen at a time for the 
phonebook list, caller list, and redial list.
You can temporarily switch the handset display 
mode as follows by pressing the right soft key 
shown when viewing the lists with:
–{MULTI}: Multiple items are shown on one 
screen at a time.
–{SINGLE}: An item is shown on one screen at a 
time. You can confirm the detailed information.
Note:
LWhen in multiple display mode, you can move 
screens by pushing the joystick right or left, 
without scrolling down or up through the list:
– Push the joystick right to go to the next 
screen.– Push the joystick left to return to the previous 
screen.
Initial settings
Symbol meaning:
Display language
You can select either “English” or “Español” 
as the display language. The default setting is 
“English”.
1{MENU} (center of joystick) i 
{#}{1}{1}{0}
2{V}/{^}: Select your desired setting.
3Press down the center of the joystick to save. 
i {OFF}
1{MENU} (middle soft key) i {#}{1}{1}{0}
2{V}/{^}: Select your desired setting.
3Press the middle soft key to save. i {EXIT}
Confirming your phone number(s)
You may have more than one phone number, 
depending on your phone system. The numbers 
can be shared with multiple units (page 14, 18). 
Contact your administrator for further information.
Confirming the line status of VoIP server
The unit shows all available phone numbers in 
your phone system and their current status. You 
can select a line to make a call. pDo not disturb (page 37)
qAnonymous calls (Block Caller ID) 
(page 38)
6The line has received new voice 
mail messages. (page 44)
,!Handset 1 is in use.
“1”–“6”: Handset
sThe shared line is in use. (page 
18)
tThe line is now registering the 
VoIP server.
Line number (8 max.)
LWhen receiving a call, the last 4 
digits are displayed.
IconFeature
mLine status
IP service
(Ringer settings
Initial settings
CPhonebook
WCaller list
ItemMeaning
SymbolMeaning
YPerform with the handset.
:Perform with the base unit.
Example:
{V}/{^}: “Off”Handset: Push the 
joystick down or up to 
select the words in 
quotations.
Base unit (KX-TGP550): 
Press {V} or {^} to select 
the words in quotations.
Y Handset
: Base unit
Available for: KX-TGP550