Panasonic Kx Tg9331 Operating Instructions Manual

							Voice Mail Service
41For assistance, please visit http://www.panasonic.com/help
Listening to voice mail 
messages
The unit lets you know that you have 
new voice mail messages in the 
following ways:
–“New Voice Mail” is displayed on 
the handset.
– The message indicator on the handset 
flashes slowly if message alert feature 
is turned on (“Message alert”; page 
39).
1Press {C}, then press {VM} within 
15 seconds.
OR
{MENU} i {#}{3}{3}{0}
LThe speakerphone turns on.
2Follow the pre-recorded 
instructions.
3When finished, press {OFF}.
Note:
LIf {VM} is not displayed, the voice mail 
access number has not been stored. 
Store the number (page 40).
LIf the handset still indicates there are 
new messages even after you have 
listened to all new messages, turn it 
off by pressing and holding {OFF} 
until the handset beeps.
LIf your voice mail service uses voice 
mail tones and a message is over 3 
minutes long, the handset may not 
indicate new messages.
LIf your voice mail service uses voice 
mail tones, the tones are heard from 
any phone connected to the same 
line. If you want to use another phone 
to listen to voice mail messages, you 
have to dial your access number 
manually.
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							Intercom/Locator
42For assistance, please visit http://www.panasonic.com/help
Intercom
Intercom calls can be made:
– between handsets.
– between the handset and base unit.
Note:
LIf you receive an outside call while 
talking on the intercom, you hear 2 
tones.
– To answer the call with the handset, 
press {OFF}, then press {C}.
– To answer the call with the base 
unit, press {SP-PHONE} 2 times.
(KX-TG9341/KX-TG9342/
KX-TG9343/KX-TG9344)
LWhen paging unit(s) for an intercom 
call, the paged unit(s) beeps for 1 
minute.
Making an intercom call
1
{INTERCOM}
2{V}/{^}: Select the desired unit. i 
{Select}
LTo stop paging, press {OFF}.
3When you finish talking, press 
{OFF}.
■KX-TG9331/KX-TG9332/
KX-TG9333/KX-TG9334
1{INTERCOM}
LAll registered handsets beep.
LTo stop paging, press 
{INTERCOM}.
2When you finish talking, press 
{INTERCOM}.
■KX-TG9341/KX-TG9342/
KX-TG9343/KX-TG9344
1{INTERCOM}
2To page a specific handset, enter the 
handset number.
To page all handsets, press {0} or 
wait for a few seconds.
LTo stop paging, press 
{INTERCOM}.
3When you finish talking, press 
{INTERCOM}.
Answering an intercom call
1
Press {C} to answer the page.
2When you finish talking, press 
{OFF}.
1Press {INTERCOM} to answer the 
page.
2When you finish talking, press 
{INTERCOM}.
Note for handset and base unit:
LWhen the ringer volume for outside 
calls is set to off (page 18, 26), the 
handset and/or base unit rings at a 
low level for intercom calls.
Transferring calls, 
conference calls
Outside calls can be transferred 
between 2 handsets, or between the 
handset and base unit. The handset and 
base unit, or 2 handsets can have a 
conference call with an outside party.
1During an outside call, press 
{INTERCOM} to put the call on hold.
2{V}/{^}: Select the desired unit. i 
{Transfer}
Handset
Base unit
Handset
Base unit
Handset
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							Intercom/Locator
43For assistance, please visit http://www.panasonic.com/help
3Wait for the paged party to answer.
LIf the paged party does not 
answer, press {C} to return to 
the outside call.
4To complete the transfer:
Press {OFF}.
LThe outside call is being routed to 
the destination unit.
To establish a conference call:
Press {Conf}.
LTo leave the conference, press 
{OFF}. The other parties can 
continue the conversation.
LTo put the outside call on hold, 
press {HOLD}. To resume the 
conference, press {Conf}.
■KX-TG9341/KX-TG9342/
KX-TG9343/KX-TG9344
1During an outside call, press 
{INTERCOM} to put the call on hold.
2To page a specific handset, enter the 
handset number.
To page all handsets, press {0} or 
wait for a few seconds.
3Wait for the paged party to answer.
LIf the paged party does not 
answer, press {INTERCOM} to 
return to the outside call.
4To complete the transfer:
Press {SP-PHONE}.
LThe outside call is being routed to 
the handset.
To establish a conference call:
Press {CONF}.
LTo leave the conference, press 
{SP-PHONE}. The other 2 parties 
can continue the conversation.
LTo put the outside call on hold, 
press {HOLD}. To resume the 
conference, press {CONF}.
Answering a transferred call
Press {C} to answer the page.
■KX-TG9341/KX-TG9342/
KX-TG9343/KX-TG9344
Press {SP-PHONE} to answer the 
page.
Note for handset and base unit:
LAfter the paging party disconnects, 
you can talk to the outside caller.
Handset locator
You can locate a misplaced handset by 
paging it.
1Base unit:
{LOCATOR}
LAll registered handsets beep for 1 
minute.
2To stop paging:
Base unit:
Press {LOCATOR}.
Handset:
Press {INTERCOM}, then press 
{OFF}.
Note:
LWhen the ringer volume for outside 
calls is set to off (page 26), the 
handset rings at a low level for paging.
Base unit
Handset
Base unit
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							Useful Information
44For assistance, please visit http://www.panasonic.com/help
Wall mounting
Important:
LThe wall mounting adaptor is not 
supplied with KX-TG9341/
KX-TG9342/KX-TG9343/
KX-TG9344, but it is available as an 
option.
Base unit
1
Lead the telephone line cord through 
the hole in the wall mounting adaptor 
in the direction of the arrow.
2Tuck the telephone line cord inside 
the wall mounting adaptor (A). 
Connect the AC adaptor cord and 
telephone line cord (B).
3Insert the hooks on the wall 
mounting adaptor into the holes 1 
and 2 on the base unit.
4Adjust the adaptor to hold the base 
unit, then push it in the direction of 
the arrow until it clicks into place.
A B
Hook
2
1 21
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							Useful Information
45For assistance, please visit http://www.panasonic.com/help
5Connect the telephone line cord. 
Mount the unit by inserting the 
mounting pins into the round 
openings on the adaptor (for pin 2, 
use the round cut out at the bottom 
of the adaptor if you are using the 4 
inch phone plate), then slide the unit 
down to secure it. Connect the AC 
adaptor to power outlet (page 12).
LThere are 2 common types of wall 
phone plates. The distance 
between 1 and 2 may vary 
depending on the size of the wall 
phone plate installed.To remove the wall mounting adaptor
While pushing down the release levers 
(A), remove the adaptor (B).
Charger
1
Drive the screws (not included) into 
the wall.
2Mount the charger (A), then slide it 
down (B) and to the right (C) until it 
is secure.
83 mm 
(31/4 inches)
or
102 mm 
(4 inches)
83 mm
(31/4 inches)102 mm
(4 inches)
(120 V AC,
60 Hz)
1
21
2
Available for:
KX-TG9332/KX-TG9333/
KX-TG9334/KX-TG9342/
KX-TG9343/KX-TG9344
B
AA
25.4 mm
(1 inch)
Screws
(120 V AC, 60 Hz)
A
B
C
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							Useful Information
46For assistance, please visit http://www.panasonic.com/help
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
Busy
or
System is busy. Please 
try again later.LThe called handset or base unit is in use.
LOther units are in use and the system is busy. 
Try again later.
LThe handset you are using is too far from the 
base unit. Move closer and try again.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 30).
Check tel lineLThe supplied telephone line cord has not been 
connected yet or not connected properly. 
Check the connections (page 12).
Don’t use this battery.LA wrong type of batteries such as Alkaline or 
Manganese was inserted. Use only the 
rechargeable Ni-MH batteries noted on page 
6, 13.
Error!!LThe handset’s registration has failed. Move 
the handset and base unit away from all 
electrical appliances and try again.
Insert batteryLThe handset was placed on the base unit or 
charger without batteries. Insert the batteries 
properly (page 13).
InvalidLThere is no handset registered to the base 
unit matching the handset number you 
entered.
LThe handset is not registered to the base unit. 
Register the handset (page 30).
No link to base. 
Reconnect AC adaptor.LThe handset has lost communication with the 
base unit. Move closer to the base unit and try 
again.
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 30).
Phonebook fullLThe phonebook memory is full. Erase 
unnecessary entries (page 22).
Store VM access#LYou have not stored the voice mail access 
number. Store the number (page 40).
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							Useful Information
47For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect 
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the 
batteries from the handset, and then insert the batteries into the handset again.
General use
Programmable settings
ProblemCause/solution
The unit does not work.LMake sure the batteries are installed correctly 
(page 13).
LFully charge the batteries (page 14).
LCheck the connections (page 12).
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset has not been registered to the 
base unit. Register the handset (page 30).
I cannot hear a dial tone.LThe base unit’s AC adaptor or telephone line 
cord is not connected. Check the connections.
LIf you are using a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
LDisconnect the base unit from the telephone 
line and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your service provider/telephone company.
The indicator on the handset 
flashes slowly.LNew messages have been recorded. Listen to 
the new messages (page 36).
LNew voice mail messages have been 
recorded. Listen to the new voice mail 
messages (page 41).
ProblemCause/solution
I have changed the display 
language to a language I 
cannot read.LChange the display language (page 15).
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							Useful Information
48For assistance, please visit http://www.panasonic.com/help
Battery recharge
Making/answering calls, intercomWhile programming, the 
handset starts to ring.LA call is being received. Answer the call and 
start again after hanging up.
I cannot register a handset to a 
base unit.LThe maximum number of handsets (6) is 
already registered to the base unit. Cancel 
unused handset registrations from the base 
unit (page 30).
LPlace the handset and the base unit away 
from other electrical appliances.
ProblemCause/solution
The handset beeps and/or 
7 flashes.LBattery charge is low. Fully charge the 
batteries (page 14).
I fully charged the batteries, but 
7 still flashes or 8 is 
displayed.LClean the charge contacts and charge again 
(page 14).
LIt is time to replace the batteries (page 13).
I fully charged the batteries, but 
the operating time seems to be 
shorter.LClean the battery ends (S, T) and the 
charge contacts with a dry cloth, and charge 
again.
ProblemCause/solution
Noise is heard, sound cuts in 
and out.LYou are using the handset or base unit in an 
area with high electrical interference. Place 
the base unit and use the handset away from 
sources of interference.
LMove closer to the base unit.
LIf you use a DSL/ADSL service, we 
recommend connecting a DSL/ADSL filter 
between the base unit and the telephone line 
jack. Contact your DSL/ADSL provider for 
details.
The handset and/or base unit 
does not ring.LThe ringer volume is turned off. Adjust the 
ringer volume (page 18, 26).
LNight mode is turned on. Turn it off (page 29).
I cannot make a call.LThe dialing mode may be set incorrectly. 
Change the setting (page 15).
LThe handset is too far from the base unit. 
Move closer and try again.
I cannot make long distance 
calls.LMake sure that you have long distance 
service.
ProblemCause/solution
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							Useful Information
49For assistance, please visit http://www.panasonic.com/help
Caller ID/Talking Caller ID
ProblemCause/solution
Caller information is not 
displayed.LYou need to subscribe to Caller ID service. 
Contact your service provider/telephone 
company for details.
LIf your unit is connected to any additional 
telephone equipment such as a Caller ID box 
or cordless telephone line jack, plug the unit 
directly into the wall jack.
LIf you use a DSL/ADSL service, we 
recommend connecting a DSL/ADSL filter 
between the base unit and the telephone line 
jack. Contact your DSL/ADSL provider for 
details.
LThe name display service may not be 
available in some areas. Contact your service 
provider/telephone company for details.
LOther telephone equipment may be interfering 
with this unit. Disconnect the other equipment 
and try again.
Caller information is displayed 
or announced late.LDepending on your service 
provider/telephone company, the unit may 
display or announce the caller’s information at 
2nd ring or later.
LMove closer to the base unit.
Caller information is not 
announced.LThe handset or base unit’s ringer volume is 
turned off. Adjust it (page 18, 26).
LThe Talking Caller ID feature is turned off. 
Turn it on (page 26).
LThe number of rings for the answering system 
is set to “2” or “Toll saver”. Select a 
different setting (page 38).
LIf the base unit and another handset are 
having an intercom call, your handset does 
not announce caller information.
The caller list/incoming phone 
numbers are not edited 
automatically.LThe Caller ID number auto edit feature is 
turned off. Turn it on and try again (page 25).
LYou need to call back the edited number to 
activate Caller ID number auto edit.
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							Useful Information
50For assistance, please visit http://www.panasonic.com/help
Answering systemI cannot dial the phone number 
edited in the caller list.LThe phone number you dialed might have 
been edited incorrectly (for example, the long 
distance “1” or the area code is missing). Edit 
the phone number with another pattern (page 
32).
Time on the unit is shifted.LIncorrect time information from incoming 
Caller ID changes the time. Set the time 
adjustment to off (page 26).
The 2nd caller’s information is 
not displayed during an outside 
call.LIn order to use Caller ID, call waiting, or Call 
Waiting Caller ID (CWID), you must first 
contact your service provider/telephone 
company and subscribe to the desired 
service.
After subscribing, you may need to contact 
your service provider/telephone company 
again to activate this specific service, even if 
you already subscribed to both Caller ID and 
Call Waiting with Caller ID services (CWID).
ProblemCause/solution
The unit does not record new 
messages.LThe answering system is turned off. Turn it on 
(page 34).
LThe message memory is full. Erase 
unnecessary messages (page 35).
LThe recording time is set to “Greeting 
only”. Change the setting (page 39).
LIf you subscribe to the voice mail service, 
messages are recorded by your service 
provider/telephone company not your 
telephone. Change the unit’s number of rings 
setting or contact your service 
provider/telephone company (page 39).
I cannot operate the answering 
system.LSomeone is using the unit. Wait for the other 
user to finish.
LA caller is leaving a message. Wait for the 
caller to finish.
LThe handset is too far from the base unit. 
Move closer.
ProblemCause/solution
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