Panasonic Kx Tg9331 Operating Instructions Manual
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Caller ID Service 31For assistance, please visit http://www.panasonic.com/help Using Caller ID service Important: LThis unit is Caller ID compatible. To use Caller ID features, you must subscribe to Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the name and phone number are displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest. LIf the unit cannot receive caller information, the following is displayed: –“Out of area”: The caller dialed from an area which does not provide Caller ID service. –“Private caller”: The caller requested not to send caller information. –“Long distance”: The caller made a long distance call. LIf the unit is connected to a PBX system, caller information may not be received properly. Contact your PBX supplier. Missed calls If a call is not answered, the unit treats the call as a missed call. The display shows “Missed call”. This lets you know if you should view the caller list to see who called while you were away. Phonebook name display When caller information is received and it matches a phone number stored in the phonebook, the stored name in the phonebook is displayed and logged in the caller list. Talking Caller ID This feature lets you know who is calling without looking at the display. To use this feature, you must: – subscribe to Caller ID service of your service provider/telephone company. – turn this feature on (page 26). When caller information is received, the handsets and base unit announce the caller’s name or phone number received from your service provider/telephone company following every ring. The unit announces in English only. LName pronunciation may vary. This feature may not pronounce all names correctly. LCaller ID service has a limit of how many characters can be displayed. If the caller’s name is too long, the handset may not be able to display or announce the entire name. LThe announcement is heard at the same level as the ringer volume (page 18, 26). LIf you turn on the answering system and set the number of rings “2” (page 38), the unit does not announce the caller information. If “Toll saver” is selected and there is a new message, the unit does not announce the caller information. LWhen you receive a call while on the phone, the 2nd caller’s name is not announced even if you subscribe to both Caller ID and Call Waiting with Caller ID services. Phonebook name announcement When caller information is received and it matches a phone number stored in the phonebook, the stored name in the phonebook is announced. TG93XX_OI.book Page 31 Thursday, December 27, 2007 3:38 PM
Caller ID Service 32For assistance, please visit http://www.panasonic.com/help Ringer ID This feature can help you identify who is calling by using different ringers for different callers stored in the phonebook. You can assign a different ringer to each phonebook entry. When a call is received from a caller stored in the phonebook, the assigned ringer rings after the caller information is displayed. If you select “No Ringer ID” (default), the handset uses the ringer tone you selected on page 26 when a call is received from that caller. 1Find the desired item (page 21). i {Option} 2{V}/{^}: “Ringer ID” i {Select} 3{V}/{^}: Select the desired setting. 4{Save} i {OFF} Note: LWhen you assign the ringer ID to an entry in the shared phonebook using one handset, it is applied for all handsets. Caller list Important: LOnly 1 person can access the caller list at a time. Viewing the caller list and calling back 1 {View CID} 2Press {V} to search from the most recent call, or {^} to search from the oldest call. 3To call back, press {C}. To exit, press {OFF}.Note: LIf the item has already been viewed or answered, “Q” is displayed, even if it was viewed or answered using another handset. Editing a caller’s phone number before calling back You can edit a phone number in the caller list by removing its area code and/or the long distance code “1”. 1{View CID} 2{V}/{^}: Select the desired entry. i {Select} 3Press {Edit} repeatedly until the phone number is shown in the desired format. 4{C} Caller ID number auto edit feature Once you call back an edited number, the unit remembers the Area Code and Format of the Edited Number. Next time when someone calls from the same Area Code, caller information is customized by the unit as follows: – When the call is being received, the Caller ID number is displayed in the same Format as the Edited Number. 1Local phone number Example: 2Area code – Local phone number Example: 31 – Area code – Local phone number Example: 321-5555 555-321-5555 1-555-321-5555 TG93XX_OI.book Page 32 Thursday, December 27, 2007 3:38 PM
Caller ID Service 33For assistance, please visit http://www.panasonic.com/help – After the call is ended, the phone number of the caller, when reviewed from the Caller list, is displayed in the same Format as the Edited Number. For example, you can use this feature to set the unit to ignore the area code of callers in your area code, so that you can call these local numbers using caller information without dialing the area code. To activate this feature, you must edit an item in the caller list, then call that number. After that, phone numbers from that caller’s area code are edited automatically. This feature can be turned on or off (page 25). Note: LPhone numbers from the 4 most recently edited area codes are automatically edited. LIf you move to another area, you can turn this feature off to erase previously edited area codes. To use this feature again, turn it on and reprogram the area codes you want to edit once again. Erasing selected caller information 1 {View CID} 2{V}/{^}: Select the desired entry. 3{Erase} i {Ye s} i {OFF} Erasing all caller information 1 {View CID} 2{All erase} i {Ye s} Storing caller information into the phonebook 1 {View CID} 2{V}/{^}: Select the desired entry. i {Select} LTo edit the number, press {Edit} repeatedly until the phone number is shown in the desired format. 3{Save} 4{V}/{^}: “Phonebook” i {Select} LIf there is name information for the caller, go to step 6. 5Enter the name (16 characters max.; page 21). i {Next} i {Save} 6{OFF} TG93XX_OI.book Page 33 Thursday, December 27, 2007 3:38 PM
Answering System 34For assistance, please visit http://www.panasonic.com/help Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages. Select “Greeting only” as the recording time setting (page 39). Important: LOnly 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time. LWhen callers leave messages, the unit records the day and time of each message. Make sure the date and time have been correctly set (page 16). Memory capacity The total recording capacity (including your greeting message) is about 18 minutes. A maximum of 64 messages can be recorded. Note: LIf message memory becomes full, the ANSWER ON indicator on the base unit flashes rapidly. LWhen the message memory becomes full: – If you use the pre-recorded greeting message, the unit automatically switches to another pre-recorded greeting message asking callers to call again later. – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. Turning the answering system on/off Press {ANSWER ON} to turn on/off the answering system. LWhen the answering system is turned on, the ANSWER ON indicator lights up. Call screening While a caller is leaving a message, you can listen to the call through the base unit’s speaker. To adjust the speaker volume, press {^} or {V} repeatedly. You can answer the call by pressing {C} on the handset. LThe base unit user can answer the call by pressing {SP-PHONE}. (KX-TG9341/KX-TG9342/ KX-TG9343/KX-TG9344) Turning off the call screening feature When the base unit is not in use, press {GREETING CHECK}, then press and hold {V} until the base unit beeps. OR While screening a call, press and hold {V} until the sound goes off. Note: LIf you adjust the speaker volume while listening to messages or talking on the intercom, the speaker volume for call screening is turned on again. TG93XX_OI.book Page 34 Thursday, December 27, 2007 3:38 PM
Answering System 35For assistance, please visit http://www.panasonic.com/help Greeting message When the unit answers a call, callers are greeted by a greeting message. You can record your own greeting message or use a pre-recorded greeting message. Recording your greeting message You can record your own greeting message (2 minutes max.). 1{GREETING REC} 2Within 10 seconds, press {GREETING REC} again. 3After the base unit beeps, speak clearly about 20 cm (8 inches) away from the MIC. 4Press {■} (STOP) to stop recording. Using a pre-recorded greeting message If you erase or do not record your own greeting message, the unit plays a pre- recorded greeting message for callers and asks them to leave messages. If the message recording time (page 39) is set to “Greeting only”, caller messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Playing back the greeting message Press {GREETING CHECK}. Erasing your greeting message If you erase your own greeting message, the unit plays a pre-recorded greeting message for callers.Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. Listening to messages using the base unit When new messages have been recorded, the message indicator on the base unit flashes. Press {6}. LIf new messages have been recorded, the base unit plays back new messages. LIf there are no new messages, the base unit plays back all messages. Operating the answering system *1 If pressed within the first 5 seconds of a message, the previous message is played. KeyOperation {^} or {V}Adjust the speaker volume {7}Repeat message (during playback) *1 {8}Skip message (during playback) {■} (STOP)Pause message – To resume playback, press {6}. – To stop playback completely, press {■} (STOP) again. {ERASE}Erase currently playing message TG93XX_OI.book Page 35 Thursday, December 27, 2007 3:38 PM
Answering System 36For assistance, please visit http://www.panasonic.com/help Erasing all messages Press {ERASE} 2 times while the unit is not being used. Listening to messages using the handset When new messages have been recorded: –“New message” is displayed. – The message indicator on the handset flashes slowly if the message alert feature is turned on (page 39). 1{MENU} 2{V}/{^}: “Message play” i {Select} LIf new messages have been recorded, the handset plays back new messages. LIf there are no new messages, the handset plays back all messages. 3When finished, press {OFF}. Note: LTo switch to the receiver, press {C}. Operating the answering system You can also operate the answering system by pressing dial keys on the handset. Voice guidance If you do not press any dial keys after the last message is played back, the handset’s voice guidance starts. Operate the answering system by following the guidance as necessary. Calling back (Caller ID subscribers only) If caller information was received for the call, you can call the caller back while listening to a message. 1Press {Select} during playback. LTo edit the number before calling back, press {Edit} repeatedly until the phone number is shown in the desired format (page 32). 2{Call} KeyOperation {^} or {V}Adjust the receiver/speaker volume {1} or {}Skip message (during playback) {4}Play new messages {5}Play all messages {8}Turn answering system on {9}Stop playback *2 {0}Turn answering system off {*}{4} or {Erase}Erase currently playing message {*}{5}Erase all messages *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 To resume operation, press a command key within 15 seconds, or the voice guidance will start. KeyOperation TG93XX_OI.book Page 36 Thursday, December 27, 2007 3:38 PM
Answering System 37For assistance, please visit http://www.panasonic.com/help Voice memo Recording a voice memo You can use the base unit to leave a voice memo (voice message) for yourself or someone else (max. 3 minutes). Voice memos can be played back later with the same operation used to play back answering system messages. 1{MEMO} 2After the unit beeps, speak clearly about 20 cm (8 inches) away from the MIC. 3To stop recording, press {■} (STOP). Remote operation Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance prompts you to press certain dial keys to perform different operations. Remote access code A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorized parties from listening to your messages remotely. The default setting is “111”. 1{MENU} i {#}{3}{0}{6} 2Enter the desired 3-digit remote access code. i {Save} i {OFF} Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2After the greeting message starts, enter your remote access code. LThe unit plays back new messages. LThe voice guidance announcements are different depending on the voice guidance language setting (page 15). 3Follow the voice guidance prompts as necessary or control the unit using remote commands (page 38). 4When finished, hang up. Voice guidance When the English voice guidance is selected During remote operation, the unit’s voice guidance starts and prompts you to press {1} to perform a specific operation, or press {2} to listen to more available operations. Operations are presented by voice guidance in the following order: – Play back all messages – Play back new messages – Record a message – Erase all messages Note: LIf you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call. Available for: KX-TG9341/KX-TG9342/ KX-TG9343/KX-TG9344 TG93XX_OI.book Page 37 Thursday, December 27, 2007 3:38 PM
Answering System 38For assistance, please visit http://www.panasonic.com/help When the Spanish voice guidance is selected To start the voice guidance, press {9}. The voice guidance announces the available remote commands (page 38). See the Spanish quick guide for details. Note: LIf you do not press any dial keys within 15 seconds after a voice guidance prompt, the unit disconnects your call. Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you. *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 For English voice guidance only: To resume operation, enter a remote command within 15 seconds, or the voice guidance starts. *3 For Spanish voice guidance only Turning on the answering system remotely If the answering system is off, you can turn it on remotely. 1Dial your phone number. 2Let the phone ring 15 times. LThe greeting message is played back. LYou can either hang up, or from a touch-tone phone you can enter your remote access code and begin remote operation (page 37). Skipping the greeting message to leave a message You can leave a message just as any outside caller can. Call your phone number from a touch-tone phone. When the answering system picks up, press {*} to skip the greeting message and record your message after the beep. Answering system settings Number of rings before the unit answers calls You can change the number of times the phone rings “Ring count” before the unit answers calls. You can select 2 to 7 rings, or “Toll saver”. The default setting is “4”. “Toll saver”: The unit’s answering system answers at the end of the 2nd ring when new messages have been recorded, or at the end of the 4th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 37), you will know that there are no new messages when KeyOperation {1}Repeat message (during playback) *1 {2}Skip message (during playback) {4}Play new messages {5}Play all messages {9}Stop playback *2 Start voice guidance*3 {0}Turn answering system off {*}{4}Erase currently playing message {*}{5}Erase all messages TG93XX_OI.book Page 38 Thursday, December 27, 2007 3:38 PM
Answering System 39For assistance, please visit http://www.panasonic.com/help the phone rings for the 3rd time. You can then hang up without being charged for the call. 1{MENU} i {#}{2}{1}{1} 2{V}/{^}: Select the desired setting. i {Save} i {OFF} For voice mail service subscribers If you subscribe to a flat-rate service package that includes Caller ID, call waiting, voice mail, and unlimited local/regional/long distance calls, please note the following: LTo use the voice mail service provided by your service provider/telephone company rather than the unit’s answering system, turn off the answering system (page 34). LTo use this unit’s answering system rather than the voice mail service provided by your service provider/ telephone company, please contact your service provider/telephone company to deactivate your voice mail service. If your service provider/telephone company cannot do this: – Set this unit’s “Ring count” setting so that this unit’s answering system answers calls before the voice mail service of your service provider/telephone company does. It is necessary to check the number of rings required to activate the voice mail service provided by your service provider/telephone company before changing this setting. – Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/telephone company. Caller’s recording time You can change the maximum message recording time allotted to each caller. You can also select “Greeting only” which sets the unit to greet callers but not record messages. The default setting is “3min”. 1{MENU} i {#}{3}{0}{5} 2{V}/{^}: Select the desired setting. i {Save} i {OFF} Note: LIf you want to select “Greeting only”, follow the steps above and press {0} in step 2. You may create your own greeting- only message by following the steps on page 35. The unit plays the pre-recorded greeting-only message asking callers to call again if your own greeting-only message is not recorded. Message alert You can select whether or not the message indicator on the handset flashes slowly when new messages are recorded. The default setting is “On”. Important: LThe message indicator will also flash slowly if there are new-recorded voice mail messages (page 41). 1{MENU} i {#}{3}{4}{0} 2{V}/{^}: Select the desired setting. i {Save} i {OFF} Note: LWhile message alert is on, battery operating time is shortened (page 14). TG93XX_OI.book Page 39 Thursday, December 27, 2007 3:38 PM
Voice Mail Service 40For assistance, please visit http://www.panasonic.com/help Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. Please contact your service provider/telephone company for details of this service. Important: LTo use the voice mail service provided by your service provider/telephone company rather than the unit’s answering system, turn off the answering system (page 34). For details, see page 39. Storing the voice mail (VM) access number In order to listen to your voice mail messages, you must dial your service provider/telephone company’s voice mail access number. Once you have stored your voice mail access number, you can dial it automatically (page 41). 1{MENU} i {#}{3}{3}{1} 2Enter your access number (32 digits max.). i {Save} i {OFF} Note: LWhen storing your voice mail access number and your mailbox password, press {PAUSE} to add pauses (page 17) between the access number and the password as necessary. Contact your service provider/telephone company for the required pause time.Example: To erase the voice mail access number 1{MENU} i {#}{3}{3}{1} 2Press and hold {Clear} until all digits are erased. i {Save} i {OFF} Voice mail (VM) tone detection Your service provider/telephone company sends special signals (sometimes called “voice mail tones” or “stutter tones”) to the unit to let you know you have new voice mail messages. If you hear a series of dial tones followed by a continuous dial tone after you press {C}, you have new voice mail messages. Minutes after you hang up a call or after the phone stops ringing, your unit checks the phone line to see if new voice mail messages have been recorded. Turn this feature off when: – You do not subscribe to voice mail service. – Your service provider/telephone company does not send voice mail tones. – Your phone is connected to a PBX. If you are not sure which setting is required, contact your service provider/telephone company. Turning VM tone detection on/off The default setting is “On”. 1{MENU} i {#}{3}{3}{2} 2{V}/{^}: Select the desired setting. i {Save} i {OFF} 1-222-333-4444 VM access numberPauses PasswordPPPP 8888 TG93XX_OI.book Page 40 Thursday, December 27, 2007 3:38 PM