Panasonic Kx Tg8231 Operating Instructions Manual

							Useful Information
For assistance, please visit http://www.panasonic.com/help41
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
BusyLThe called handset is in use.
LThe handset you are calling is too far from the 
base unit.
LThere is no handset registered to the base unit 
matching the extension number you entered.
LOther units are in use and the system is busy. Try 
again later.
Error!!LRecording was too short. Try again.
FailedLPhonebook copy failed. Confirm the other 
handset (the receiver) is in standby mode and try 
again.
IncompleteLThe receiver’s phonebook memory is full. Erase 
the unnecessary phonebook entries from the 
other handset (the receiver) and try again.
Memory fullLThe handset’s phonebook memory is full. Erase 
unnecessary entries (page 20).
Messages fullLMessage memory becomes full. Erase 
unnecessary messages (page 31).
No items storedLYour phonebook, caller list or redial list is empty.
No link to base. 
Move closer to base, 
try again.LThe handset has lost communication with the 
base unit. Move closer to the base unit and try 
again.
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 38).
Please lift up and 
try again.LA handset button was pressed while the handset 
was on the base unit or charger. Lift the handset 
and press the button again.
You must first 
subscribe to Caller 
ID.LYou must subscribe to Caller ID service. Once 
you receive caller information after subscribing to 
Caller ID service, this message will not be 
displayed.
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42For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect 
the base unit AC adaptor, then reconnect the base unit AC adaptor.
General use
Programmable settings
ProblemCause/solution
The unit does not work.LMake sure the batteries are installed correctly 
and fully charged (page 12).
LCheck the connections (page 11).
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset has not been registered to the 
base unit. Register the handset (page 38).
I cannot hear a dial tone.LThe base unit AC adaptor or telephone line cord 
is not connected. Check the connections.
LIf you are using a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall socket directly. If the unit operates properly, 
check the splitter.
LDisconnect the unit from the telephone line and 
connect a known working telephone. If the 
working telephone operates properly, contact 
our service personnel to have the unit repaired. 
If the working telephone does not operate 
properly, contact your service provider/
telephone company.
I do not know how to erase 
“missed call” from the 
display.LThere are unviewed missed calls remaining. 
View them using the following method.
1{MENU} (center of joystick) i x i 
{SELECT}
2Push the joystick down to search from the most 
recent call, or push the joystick up to search 
from the oldest call.
ProblemCause/solution
I have changed the display 
language to a language I 
cannot read.LChange the display language (page 14).
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Battery rechargeI cannot program items.LProgramming is not possible while either the 
base unit or another handset is being used. Try 
again later.
While programming, the 
handset starts to ring.LA call is being received. Answer the call and 
start again after hanging up.
I cannot register a handset 
to a base unit.LThe maximum number of handsets (6) is already 
registered to the base unit. Cancel unused 
handset registrations from the base unit (page 
38).
LPlace the handset and the base unit away from 
other electrical appliances.
ProblemCause/solution
The batteries should be 
charging but the battery 
icon does not change.LClean the charge contacts and charge again 
(page 13).
The handset beeps 
intermittently and/or ) 
flashes.LFully charge the batteries (page 13).
I fully charged the 
batteries, but ) still 
flashes.LClean the charge contacts and charge again 
(page 13).
LIt is time to replace the batteries (page 12).
I fully charged the 
batteries, but the operating 
time seems to be short.LWipe the battery ends (S, T) and the unit 
contacts with a dry cloth.
The handset display is 
blank.LThe handset is in screen saver mode (page 14). 
Press {OFF} to activate the handset display 
again.
LConfirm that the batteries are properly installed.
LFully charge the batteries (page 13).
ProblemCause/solution
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44For assistance, please visit http://www.panasonic.com/help
Making/answering calls, intercom
ProblemCause/solution
w is flashing.LThe handset is not registered to the base unit. 
Register it (page 38).
LThe handset is too far from the base unit. Move 
closer.
LThe base unit AC adaptor is not connected. 
Check the connections.
LYou are using the handset or base unit in an 
area with high electrical interference. Place the 
handset and base unit away from interference 
sources, such as antennas and mobile phones.
w is displayed, but I 
cannot make a call.LThe handset and base unit could not 
communicate for some reason, such as 
interference from other electrical appliances. 
Perform the following:
– Move the handset and base unit away from 
other electrical appliances.
– Move closer to the base unit.
Static is heard, sound cuts 
in and out. Interference 
from other electrical units.LPlace the handset and the base unit away from 
other electrical appliances.
LMove closer to the base unit.
LIf your unit is connected to a telephone line with 
DSL service, we recommend connecting a noise 
filter between the base unit and the telephone 
line jack. Contact your DSL provider for details.
Noise is heard during a 
call.LYou are using the handset or base unit in an 
area with high electrical interference. Place the 
handset and base unit away from interference 
sources, such as antennas and mobile phones.
The handset does not ring.LThe ringer volume is turned off. Adjust the ringer 
volume (page 27).
I cannot make a call.LThe dialing mode may be set incorrectly. 
Change the setting (page 15).
LAnother handset is in use or the answering 
system is being used. Wait and try again later.
I cannot have a 
conversation using the 
headset.LMake sure that an optional headset is 
connected properly (page 40).
I cannot make long 
distance calls.LMake sure that you have long distance service.
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Caller IDI cannot page the handset.LThe called handset is too far from the base unit.
LThe called handset is in use. Try again later.
ProblemCause/solution
The handset does not 
display the caller’s name 
and/or phone number.LYou have not subscribed to Caller ID service. 
Contact your service provider/telephone 
company to subscribe.
LIf your unit is connected to any additional 
telephone equipment such as a Caller ID box or 
cordless telephone line jack, disconnect the unit 
from the equipment and plug the unit directly 
into the wall jack.
LIf your unit is connected to a telephone line with 
DSL service, we recommend connecting a noise 
filter between the base unit and the telephone 
line jack. Contact your DSL provider for details.
LThe name display service may not be available 
in some areas. Contact your service provider/
telephone company for details.
LOther telephone equipment may be interfering 
with this unit. Disconnect the other equipment 
and try again.
LThe caller requested not to send caller 
information (page 23).
LIf a call is being transferred to you, the caller 
information is not displayed.
LGenerally, caller information is displayed from 
the 2nd ring.
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned 
off. Turn it on and try again (page 28).
LYou need to call back the edited number to 
activate Caller ID number auto edit.
I cannot dial the phone 
number edited in the caller 
list.LThe phone number you dialed might have been 
edited incorrectly (for example, the long 
distance “1” or the area code is missing). Edit 
the phone number with another pattern (page 
24).
Time on the unit is shifted.LIncorrect time information from incoming Caller 
ID changes the time. Set “Time adjustment” 
off.
ProblemCause/solution
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Answering systemThe 2nd caller’s 
information is not displayed 
during an outside call.LIn order to use Caller ID, Call Waiting, or Call 
Waiting Caller ID (CWID), you must first contact 
your service provider/telephone company and 
subscribe to the desired service.
After subscribing, you may need to contact your 
service provider/telephone company again to 
activate this specific service, even if you already 
subscribed to both Caller ID and Call Waiting 
with Caller ID services (CWID).
ProblemCause/solution
The unit does not record 
new messages.LThe answering system is off. Turn it on (page 
30).
LThe message memory is full. Erase 
unnecessary messages (page 31).
LIf you subscribe to the voice mail service, 
messages are recorded by your service 
provider/telephone company not your 
telephone. Change the unit’s “Ring count” 
setting or consult your service provider/
telephone company (page 35).
I cannot operate the 
answering system with the 
handset.LThe base unit or another handset is being used. 
Wait for the other user to finish.
LA caller is leaving a message. Wait for the caller 
to finish.
LThe handset is too far from the base unit. Move 
closer.
When I try to operate the 
answering system with the 
base unit, the ANSWER 
ON indicator on the base 
unit flashes for a few 
seconds and I cannot 
operate the answering 
system.LAnother handset is being used. Wait for the 
other user to finish.
LA caller is leaving a message. Wait for the caller 
to finish.
ProblemCause/solution
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Voice MailI cannot operate the 
answering system 
remotely.LYou are entering the wrong remote access code. 
If you forget the remote access code, store a 
new remote access code again (page 34).
LPress each key firmly.
LThe answering system is turned off. Turn it on 
(page 34).
LYou are using a rotary/pulse telephone. Try 
again using a touch-tone phone.
ProblemCause/solution
“New Voice Mail” is not 
displayed on the handset 
even though I have new 
messages in my voice mail 
service.LYour service provider/telephone company 
needs to provide the signal for visual message 
waiting indicator. Consult your service provider/
telephone company of your Voice Mail service.
LIf you hear the “interrupted” dial tone, new 
messages are waiting. You can check if you 
have new messages by simply listening to the 
dial tone even if you cannot be provided the 
visual message waiting signal.
LTo use the Voice Mail service provided by your 
service provider/telephone company rather than 
the unit’s answering system, turn off the 
answering system (page 30).
ProblemCause/solution
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48For assistance, please visit http://www.panasonic.com/help
FCC and other information
This equipment complies with Part 68 
of the FCC rules and the requirements 
adopted by the ACTA. On the bottom 
of this equipment is a label that 
contains, among other information, a 
product identifier in the format 
US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No
   ............(found on the bottom of the 
unit)
L Ringer Equivalence No.
   (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with 
the applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with the product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. 
Excessive RENs on a telephone line 
may result in the devices not ringing in 
response to an incoming call. In most 
but not all areas, the sum of RENs 
should not exceed five (5.0). To be 
certain of the number of devices that 
may be connected to a line, as 
determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for the product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN 
without a decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance 
that  temporary discontinuance of 
service may be required. But if 
advance notice isn’t practical, the 
telephone company will notify the 
customer as soon as possible. Also, 
you will be advised of your right to file 
a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. 
If this happens the telephone company 
will provide advance notice in order for 
you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized 
Servicer. If the equipment is causing 
harm to the telephone network, the 
telephone company may request that 
you disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the 
state public utility commission, public 
service commission or corporation 
commission for information.
If your home has specially wired alarm 
equipment connected to the telephone 
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions 
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For assistance, please visit http://www.panasonic.com/help49
about what will disable alarm 
equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid 
compatible as defined by the FCC in 
47 CFR Section 68.316.
When you hold the phone to your ear, 
noise might be heard in your Hearing 
Aid. Some Hearing Aids are not 
adequately shielded from external RF 
(radio frequency) energy. If noise 
occurs, use an optional headset 
accessory or the speakerphone option 
(if applicable) when using this phone. 
Consult with your audiologist or 
Hearing Aid manufacturer about the 
availability of Hearing Aids which 
provide adequate shielding to RF 
energy commonly emitted by digital 
devices.
WHEN PROGRAMMING 
EMERGENCY NUMBERS AND(OR) 
MAKING TEST CALLS TO 
EMERGENCY NUMBERS:
1) Remain on the line and briefly 
explain to the dispatcher the reason 
for the call.
2) Perform such activities in the off-
peak hours, such as early morning 
or late evenings.
This device complies with Part 15 of 
the FCC Rules. Operation is subject to 
the following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.
Privacy of communications may not 
be ensured when using this phone.CAUTION:Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void 
the user’s authority to operate this 
device.
NOTE:This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference 
in a residential installation. This 
equipment generates, uses, and can 
radiate radio frequency energy and, if 
not installed and used in accordance 
with the instructions, may cause 
harmful interference to radio 
communications. However, there is no 
guarantee that interference will not 
occur in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet 
on a circuit different from that to 
which the receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause 
interference to nearby TVs and VCRs. 
To minimize or prevent such 
interference, the base of the cordless 
telephone should not be placed near 
or on top of a TV or VCR. If 
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50For assistance, please visit http://www.panasonic.com/help
Notice
ENERGY STAR
As an 
ENERGY STA R® Participant, 
Panasonic has determined that this 
product meets the 
ENERGY STA R  
guidelines for energy efficiency. 
ENERGY STAR is a U.S. registered 
mark.
interference is experienced, move the 
cordless telephone further away from 
the TV or VCR. This will often reduce, 
or eliminate, interference.
FCC RF Exposure Warning:
L This product complies with FCC 
radiation exposure limits set forth for 
an uncontrolled environment. 
L To comply with FCC RF exposure 
requirements, the base unit must be 
installed and operated 20 cm (8 
inches) or more between the 
product and all person’s body 
(excluding extremities of hands, 
wrist and feet). 
L This product may not be collocated 
or operated in conjunction with any 
other antenna or transmitter.
L The handset may be carried and 
operated with only the specific 
provided belt-clip. Other non-tested 
belt-clips or similar body-worn 
accessories may not comply and 
must be avoided.
Notice
L FCC ID can be found inside the 
battery compartment or on the 
bottom of the units.
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